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2/11/2015
1
“4 Generations in the Workplace”Greg Rose, MD, PhD
CEO of Rays/EmCare Radiology
Page 1
The following is an informational session to raise awareness of the various generations in the workplace. It is not meant to apply in any and all situations and leadership discretion can and should be used based on the specific needs of the situation and in compliance with all federal, state and local laws.
4 Generations in the Workplace
Why should you care how the other generations think?
• Get what you want from them.
• Feel better about giving them what they want.
• Not stressed out all the time because they aren’t like you.
• Attract new people to the company who don’t want to be you.
• Use these new people to do what they do well to improve relations with others of their generation you serve.
Ever notice how some people can communicate:
• Only with their own generation?
• Only with older or younger generations?
• With all generations?
• With no one ?
• Which one are you?
• Which do you want to be?
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Can’t we all just get along?
(Rays’ Annual Olympiad)
6 Living Generations
TraditionalistBorn: 1924 – 1946
Ages: 68 - 90
Baby BoomerBorn: 1946 – 1964
Ages: 50 - 68
Generation XBorn: 1964 - 1982
Ages: 32 - 50
Generation YBorn: 1982 - 2000
Ages: 14 - 32
Generation ZBorn: 2000 - 2014
Ages: 0 - 14
Greatest GenerationBorn: 1900 – 1924
Ages: 90 - 114
20th Century Birth Rate 20th Century Birth Rate
TraditionalistTraditionalist Baby BoomerBaby Boomer Generation XGeneration X Generation YGeneration Y Generation ZGeneration Z
20th Century Birth Rate – Age vs. Year
TraditionalistTraditionalist Baby BoomerBaby Boomer Generation XGeneration X Generation YGeneration Y Generation ZGeneration Z
1
2
3
4
5 6 7
Who’s in the workplace now?
Will be inthe
workplaceIn the workplace
Out of the workplace
Traditionalist Baby Boomer Generation X Generation YGeneration Z
Greatest Generation
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Who’s in the workplace now?
Traditionalist Baby Boomer Generation X Generation Y
practical, patience, pay dues, conform, team, indir.
comm.+/-1 company, respect
authority, dedication, sacrifice, duty then
pleasure, direct leadership, seniority, experience, rules, feedback when
needed,self worth, job well done,
assertive, community, right/wrong
big picture, fresh prospective, leaning
towards one company, salary, title, promotion,
recognitiondriven, long hours,
gratitude from work, protesters,
optimism, team, meetings, consensual, collegial
leadership, dislike conflict, personal growth,
like feedback, health, wellness, “me” generation
informal, fun, self reliant, street smarts, generally +
attitude but skeptical, changing careers,
impatient, goal orientated – not hours in office, multi-
tasking, global, self-reliance, flexible hours, just a job, techno-literal,
life balance, load with work but not how to do it, hate
micromanagement but like to ask questions.
hopeful, gratification, social, personal life, affirmation,
generally like trusted authority, networked, want to
be confident,morality, many careers and
jobs simultaneously , ambitious, done at 5 but 24/7 plugged in, diversity, heroic spirit, technological savvy,
lack of skills for dealing with difficult people, multitasking,
need flexibility, daily + reinforcement, save the world
Strauss-Howe Generational Theory
Traditionalist
Baby Boomer
Generation X
Generation Y
Strauss-Howe Generational Theory Strauss-Howe Generational Theory
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Traditionalist
Baby Boomer
Generation X
Generation Y
Traditionalist
Baby Boomer
Generation X
Generation Y
Traditionalist
Baby Boomer
Generation X
Generation Y
Traditionalist
Baby Boomer
Generation X
Generation Y
Traditionalist
Baby Boomer
Generation X
Generation Y
Traditionalist
Baby Boomer
Generation X
Generation Y
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General Traits and CharacteristicsTraditionalists
• Influenced by the Military; likes structure; respects history
• Practical, patient, value the traditional family unit, elders, and others in the generation
• Dedicated, respectful of rules
• Likes specific direction; loyal to company
• Motivated more by feeling wanted then money
• Prefers newspaper, documents, phone and fax
• Self directed; prefers individual projects; likes to mentor others
• Hard working but looking to wind down; PT
• Seniority respected (put in the time) and expected
General Traits and CharacteristicsTraditionalists
Demotivators:
• Change
• Challenging authority
• Taking risks
• Losing focus at work
• Casual work attire
• Texting, on line chats, etc.
• Inconsistent application of rules
General Traits and CharacteristicsBaby Boomers
• Most influential people today
• Optimistic; self aware
• Salary, title, promotion, driven to achieve professional success
• Ability to mentor others
• Can be set in their ways
• Live to work
• Flexible employer schedules
• Prefers documents, email, phone, and web
• Likes to work in team environment with meetings; consensual and collegial
General Traits and CharacteristicsBaby Boomers
Demotivators:
• Lack of team interactions and discussions
• One way leadership
• Not being listened to
• Clock watchers (those that only work 9 to 5)
• Negative feedback
• Missed deadlines
• Lack of accountability
General Traits and CharacteristicsGen X’ers
• Skeptical (prove it), inpatient, informal, fun
• Values integrity and honesty; not hype
• Latch key kids, security, freedom
• Tech savvy; Prefers email, web, FB, instant messaging
• Results oriented; entrepreneurial; driven
• Appreciates regular, 2-way communication
• Flexible schedules
• Cautious, save, works to live, to do lists
• Will change jobs/careers for variety and money
• Challenges authority; respect earned
• Have fun at work; work/life balance
General Traits and CharacteristicsGen X’ers
Demotivators:
• Minimal interaction with leader
• Lack of accountability
• Disorganization
• Micromanagement
• Lack of technology
• Corporate politics
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General Traits and CharacteristicsGen Y’s
• Instant gratification, hopeful, likes to have options• Merged families• Tech savvy; Prefers phone, email, FB, Twitter, instant messaging, text, web,
YouTube, and Skype• Green initiatives, community outreach, diversity & volunteerism vs. money• Authentic; Practice what you preach; Wants to know the Vision; Non
Hierarchical• Intensive training; mentorships; social time at work including open
lunches• Many career/job changes• Results oriented vs. time clock oriented (not 9 to 5)• Frequent communication; open forums• Loyal to people vs a company
General Traits and CharacteristicsGen Y’s
Demotivators:• Micromanagement• Being expected to conform to old styles• Corporate speak about financials• Sterility, lifelessness• Theory, data and statistics• Out of date practices or rules• Rigid work schedules
Tips
• You will not “win ‘em all.”
• No one wants to be you.
• Don’t start with “When I was your age…”
• Try to care about what they care about.
• Respect them as much as you want them to respect you.
• Quickly respond. Answer emails. Look them in the eye. Facial expressions count.
• Ask them “What do you think?” It’s a “statement” of respect and confidence.
• Give tools, not orders.
• Identify what you like or dislike rather than praising or condemning the whole person.
• Success is goals, not time. Broaden your definition of work ethic and success.
• Rethink the list of what motivates people.
• Try to understand, communicate, motivate, monitor, respond, care.
• Don’t rush your conversations or show urgency for a person to “hurry up.”
• Find ways to unite in your company culture.
• Telecommuting 1 day per week. Casual dress. Brainstorming sessions. Activities outside work.
Challenge questions
• Why do you work?
• What is a “work ethic?”
• What is a “team player?”
• What is your greatest frustration with the younger generation?
• What is your greatest frustration with the older generation?
• What is the best element your generation brings to the company?
• What is your preferred style of feedback?
• What should be in the work environment?
• What should NOT be in the work environment?
• What do you owe your company?
• What makes you valuable at work?
Challenge scenarios
1. “How am I doing? (Day 2)”
2. “Do I have to show up every day?”
3. “How much 1-on-1 strategy time do I get with you?”
4. “Just tell me what you want done. I hate being micromanaged.”
5. “When’s my promotion?”
6. “I’m ready for my evaluation. (They gave themselves 5/5 on everything.)”
7. “Why didn’t you hire my son? (phone call from parents)”
2/11/2015
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Q & A Thank you for your time and attention.
Greg Rose, MD, PhD
CEO of Rays/EmCare Radiology
720.210.9969
Sources• Talent Management Team - Executive Office - United Nations Joint Staff Pension Fund
• “Work Ethics In The Workplace: Generation Differences” JUNE 27, 2011 BY BRUCE MAYHEW
• “Work Ethics of Different Generations” Developed by Duren and Associates, Inc.• “Millennial Tension: The Generation-Y Work Ethic and the Spirit of Capitalism” BY YLAJALI HANSEN ⋅ FEBRUARY 26,
2010
• “Traditionalists” (aka The Silent Generation) By Sally Kane
• Karp, Hank; Fuller, Connie; Sirias, Danilo. Bridging the Boomer Xer Gap: Creating Authentic Teams for High Performance at Work. Palo Alto, Calif.: Davies-Black Publishing, 2002.
• Kersten, Denise. “Today’s Generations Face New Communications Gap,”USA Today, November 15, 2002.• Lancaster, Lynne C.; Stillman, David. When Generations Collide: Who They Are, Why They Clash, How to Solve the
Generational Puzzle at Work. HarperCollins Publishers Inc., 2002.• Sago, Brad. “Uncommon Threads: Mending the Generation Gap at Work,”Executive Update, July 2000.
• Walston, Sandra Ford. Distinguishing Communication Approaches Across Generations, 1999 (online publication), http://www.walstoncourage.com/pages/articles/generation.htm.
• Zemke, Ron; Raines, Claire; Filipczak, Bob. Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace. New York, N.Y.: American Management Association, 2000.
Sources
• Watson Wyatt Human Capital Index
• DePaul University Study
• New York University Stern School of Business
• International Society for Performance Improvement
• World at Work’s Alliance for Work-Life Progress
• Sloan Center on Aging & Work at Boston College
• Aon Hewitt Survey
• Healthcare Reform Magazine
• MC Fina
• BrazenCareerist