SERVICE

ThyssenKrupp Elevator

Prin

ted

in G

erm

any

0242

-1 0

3/12

The

deta

ils q

uote

d in

this

bro

chur

e ca

n on

ly b

e vi

ewed

as

bin

ding

w

hen

conf

irmed

exp

ress

ly in

writ

ing.

Rep

rodu

ctio

n, r

eprin

t and

st

orag

e on

ly w

ith a

utho

risat

ion

of th

e ed

itor.

Free service hotline:

+44 (0) 800 567 900

ThyssenKrupp Elevator UK Ltd.

120 Leman Street · London E1 8EU

Phone +44 (0) 207 977 5805

www.thyssenkruppelevator.co.uk · marketing.tkeuk@thyssenkrupp.com

FEELING GOOD

SERVICE THAT ADDS VALUE.Our reliable, solution-oriented service will leave you more than merely satisfied. It covers everything from individual, manufacturer-independent service concepts to sustainable system support. You can call on ThyssenKrupp Elevator for service at any time – thanks to our Call Center, our new online customer portal, plus your personal local contact.

INDIVIDUALITY AS A PRINCIPLE.Our understanding of service is based on the successful interplay between people, processes and products. We work to ensure that our service concepts meet your individual needs – and guarantee the availability, efficiency and safety of your elevator systems, escalators and automatic doors in the long term.

SUSTAINABILITY FOR THE ENVIRONMENT’S SAKE.Making a sustainable commitment to protecting the climate and the environment is extremely important to us. Whether LED lighting, shaft smoke extraction components, intelligent controllers or regenerative drives – we offer all kinds of products, concepts and services designed to ensure your system meets the highest demands – both ecologically and economically. For an even more eco-friendly future.

We’ll do all we can for you –because service is our world.

OUR STANDARDSWELCOME TO THE

In Next Level we promise you quality solutions, customised to your requirements, and with an ambitious aim: that of aspiring to higher things, be it in terms of cost efficiency, performance, reliability, sustainability or design.

No matter whether you are looking for the best elevator system for a new property, upgrading an existing installation – regardless of manufacturer or model – to future requirements, or whether you simply want to be able to rely on your service partner whenever and wherever, our solutions exceed by far the standards in the industry. Why not take us up on our promise and move up to the Next Level with us?

2 3

On the road to complete satisfaction –our service technicians.

4 5

03

01

04

06

07

05

09

08

02

Service the way it should be –Always there for you.

OUR COMPREHENSIVE SERVICE PORTFOLIO ENSURES HIgHEST AVAILABILITY AND LASTINg VALUE.

From high-performance elevator groups in multi-storey buildings to smaller, conventional systems in residential buildings – our tailor-made, manufacturer-independent service concepts make sure your system always delivers outstanding performance.

SERVICE CONCEPTOur comprehensive 360° range of services meets even your most specific needs.

SERVICE NETwORKThanks to our nation-wide service network and Call Center, you can call on our expert support at any time.

TELESERVICE®

When it comes to emergency calls and remote support, you’re always on the safe side with our Teleservice®.

AUTOMATIC DOORSOur service concepts make sure your automatic doors boast optimum availability, no matter who manufactured them.

ESCALATORS AND MOVINg wALKSWith our service, your escalators and moving walks always perform at their best. Guaranteed.

CUSTOMER PORTAL AND SERVICE TOOLOur online customer portal and our service tool SerKom 2 give you a clear overview and ensure maximum availability.

SHAFT SMOKE ExTRACTIONGo easy on the environment and save costs with our shaft smoke extraction components.

SERVICE ExPERTISEOur international network and regular training sessions safeguard the quality of our service.

TELEw@TCHOur TeleW@tch premium service package offers you maximum reliability and availability.

Page 09

Page 08

Page 12

Page 10 – 11

Page 13

Page 14

Page 15

Page 17

Page 13

Page 16

76

2010 2011

01 02

ALwAYS NEARBY.Thanks to our close-knit network of subsidiaries and service operations, employing a total of 130 foremen and 1,350 service technicians, we can provide an experienced, highly-qualified team within a very short time.

ALwAYS AVAILABLE.Wherever you are, you can reach us 365 days a year, 7 days a week, 24 hours a day and at 0 cents per minute – via our Call Center.

Whether you contact us via Internet, telephone, fax, email or by visiting one of our regional offices, our team will provide you with professional support whenever you need it. In the event of a fault, we work to ensure your system returns to normal operation again as quickly as possible.

Every minute counts – so does every satisfied customer.

SERVICE NETwORK SERVICE 24

� FREE SERVICE HOTLINE

� AVAILABLE 24/7

� RAPID SUPPORT

� AVAILABLE THROUgHOUT THE COUNTRY

� FAST AND PROFESSIONAL

� MANUFACTURER-INDEPENDENT

� PERSONAL CONTACTS

Free service hotline:

+49 (0)800 365 7 24 0

100 %

Jan

Jan

Feb

Feb

Mar

Mar

Apr

Apr

May

May

Jun

Jun

Jul

Jul

Aug

Aug

Sep

Sep

Oct

Oct

Nov

Nov

Dec

Dec

99 %

98 %

0

1,000

2,000

3,000

4,000

5,000

6,000

AVAILABILITY

The clear overview provided by our online customer portal allows you to control and monitor the availability history of your elevator systems at any time.

NUMBER OF TRIPS

The online customer portal also displays a constantly updated history of your system’s number of trips for added transparency.

NL Bremen

NL Hamburg

NL Kiel

NL Berlin

NL MagdeburgNL Hannover

NL Bielefeld

NL Leipzig

NL Dresden

NL Dortmund

NL Essen

NL DüsseldorfNL Kassel

NL Erfurt

NL gießen

NL Mainz

NL FrankfurtNL Frankfurt Flughafen

NL Bayreuth

NL NürnbergNL Mannheim

NL Saarbrücken

NL Heilbronn

NL RegensburgNL Karlsruhe

NL Stuttgart

NL UlmNL Reutlingen

NL Freiburg NL München

NL Singen

NL Köln

ALL-INCLUSIVE.TeleW@tch is more than full maintenance – it’s a remarkable synergy of services. In addition to full maintenance, TeleW@tch also includes a guarantee of availability, a level of service tailored to your needs, plus access to the customer portal. This provides you with full transparency and allows you to control your systems’ use and data. And best of all, the contract price is based on the number of trips.

With TeleW@tch, you can expect highest-quality service and optimum benefits, as well as maximum availability of your passenger and freight elevators.

Only the best is good enough –for you, for us, for your systems.

TELEw@TCH � AVAILABILITY gUARANTEE

� REMOTE SYSTEM SUPPORT

� TRANSPARENCY: CONTRACT PRICE DEPENDS ON NUMBER OF TRIPS

� ACCESS TO CUSTOMER PORTAL

8 9

03BASIC MAINTENANCE (TO DIN EN 13015)Inspection and visual inspectionTesting all safety componentsLubricationSetting and adjustingCleaning any components soiled by operation

COMPACT MAINTENANCELubricants and cleaning agents, incl. disposalSignal and acknowledgement lightsProvision of fitters for main inspectionTest equipment weights / electronic testing systemOil change for traction elevatorsRelease of passengers trapped in cabin

FULL-SERVICE MAINTENANCEMaintenance of worn partsDelivery and fitting of replacement parts up to ____ euros per yearDelivery and fitting of replacement partsTroubleshooting 7:30 a.m. – 4:00 p.m., Mon. to Fri.Troubleshooting 24 hours, 7 days a weekCable replacementTraction sheave replacementHydraulic oil change and disposalComponent servicing

TELEw@TCHBasic/compact/full-service maintenance and Teleservice® with availability guarantee, contract price based on number of trips, basic customer portal package

TELESERVICE® OPTIONTeleservice® emergency call systems (rental and activation) Remote support option Elevator attendant function optionTeleservice® activation (with existing Teleservice device)Communication costs are taken over via GSM module

SHAFT SMOKE ExTRACTION OPTIONMaintenance and inspection of shaft smoke extraction componentsTroubleshooting and servicing of shaft smoke extraction components

CUSTOMER PORTAL OPTIONBasic packageDocument management

SERVICE CONCEPT

COMPREHENSIVE SERVICE.Our 360° service concept for elevator systems meets even your most specific needs.

Whether you choose a basic, compact or full-service maintenance package, our TeleW@tch premium service or a custom service package tailored to your needs – our service concept will meet all of your requirements.

And of course, whichever service package you choose, you can also book additional options such as our Teleservice® emergency call system or our new customer portal.

Rarely was a range of servicesas comprehensive as ours.

� CUSTOMISED SERVICE PACKAgES

� MAxIMUM FUNCTIONAL AND OPERATIONAL RELIABILITY FOR YOUR SYSTEMS

� LONg-TERM VALUE AND COMFORT

� PLANNINg RELIABILITY AND INVESTMENT PROTECTION

� COMPLIANCE wITH LEgAL REgULATIONS AND PROVISIONS

TELEw@TCH

FULL-SERVICE MAINTENANCECOMPACT MAINTENA

NC

E

BASIC MA

INTEN

ANCE

10 11

04 05

MUCH EASIER.The mobile workforce management system makes our entire service offering more transparent, faster and more effective – from complete service handling to ordering replacement parts for all makes from our online catalogue.

As such, this system boasts top-class process reliability while guaranteeing maximum availability for your systems. And because it’s completely paperless, it’s easy on the environment, too.

SERVICE TOOL

PERFECTLY ORgANISED.Our online customer portal provides you with a complete overview of all of your systems. From contracts and maintenance checklists to technical details of each system – the portal allows you to manage your systems quickly and simply, saving archiving costs and time.

Seamless security is guaranteed. The document management system includes ten-year storage of all of your documentation in an auditable form. And the customer portal offers even more: For example, you can order service callouts online and easily monitor them.

CUSTOMER PORTAL

� MANAgE ALL YOUR UNITS ONLINE

� UP TO DATE, ExACT DATA

� PERSONAL USER PROFILE

� SECURE DOCUMENT MANAgEMENT

� PAPERLESS, ECO-FRIENDLY PROCESSES

� SAVES TIME AND COSTS

� MOBILE DATA MANAgEMENT ON SITE

� OPTIMISED REPLACEMENT PART SUPPLY

� INTEgRATED DIAgNOSTIC FUNCTION

� PAPERLESS, ECO-FRIENDLY, FAST

� CONSTANT AVAILABILITY – 24 HOURS A DAY, 365 DAYS A YEAR

� FULFILS EMERgENCY CALL SYSTEM REQUIREMENTS AS PER EN 81-28

� FAST RELEASE OF PASSENgERS

� SAVE TIME AND MONEY wITH INDIVIDUAL ALARM PLANS

� MISUSE DETECTION OPTION

� gSM MODULE SUBSTITUTES ANALOgUE TELEPHONE CONNECTION

ALwAYS UNDER CONTROL.Our Teleservice® emergency call system remotely activates functions to solve your problem, registers emergency calls, and connects you to our Call Center when needed. So if someone is trapped in your elevator, there is constant voice contact. Individual alarm plans can be used to initiate the necessary measures, which are then carried out on site by one of our 1,350 service technicians.

In addition, our Teleservice® is also available with a GSM module that operates via the mobile telephone network – a simple, flexible and cost-effective solution.

TELESERVICE®

We stay in contact with your systemday and night.

We develop solutions that aresimply practical.

1312

14 15

06 07We have the knowledge. And a powerful portfolio.

AUTOMATIC DOORS

UTMOST RELIABILITY. Our certified service also covers automatic doors of all kinds. From swing doors to hold-open devices, our highly-qualified service technicians make sure your automatic door always functions perfectly.

Fast, professional and manufacturer-independent – we ensure your door system offers maximum availability and complies with all relevant standards.

FOLDINg DOORS

REVOLVINg DOORS

HOLD-OPEN DEVICES

SwINg DOORS

MOVABLE wALLS

SLIDINg DOORS

CURVED SLIDINg DOORS

OUTSTANDINg PERFOMANCE. Whether shopping centres, trade fair centres, airports or train stations – our tailored service concepts for escalators and moving walkways ensure your systems always deliver outstanding performance. We offer rapid, reliable replacement part delivery and superb cost transparency, and we keep to your budget.

We’re also one of the first companies to offer online service, so you can plan the maintenance of your systems even more efficiently and effectively.

Besides elevators, escalators and moving walks, we also offer services for many other products: Passenger boarding bridges Lifting and loading platforms Stair lifts Hoists

ESCALATORS ANDMOVINg wALKS

ADDITIONALPRODUCTS

� TAILORED SERVICE CONCEPTS

� FAST, RELIABLE REPLACEMENT PART DELIVERY

� ORIgINAL REPLACEMENT PARTS AVAILABLE LONg-TERM

� EFFICIENT SERVICINg PLANNINg

� COMPLIANT MAINTENANCE AND ExPERT INSPECTION

� HIgHEST SYSTEM AVAILABILITY

� HIgHLY-QUALIFIED TECHNICIANS

� FOR ALL AUTOMATIC DOORS, OF ANY MAKE

16 17

08 09

Elevator systems are in constant development. So it's particularly important that our technicians can always make sure your systems function properly – no matter who manufactured them and when.

A gLOBAL NETwORK.Our ITS (International Technical Services) centres play a major role in ensuring our technicians always have the necessary expertise. The centres form a global research and development network that provides technical support and develops diagnostic tools for systems and technologies from all manufacturers, thereby enabling comprehensive system support.

ALwAYS UP TO DATE.Thanks to our special training truck, our service technicians benefit from regular train-ing sessions on site. The truck is fitted with the latest controls and elevator systems as needed, helping our team reach state-of-the-art even faster and more efficiently.

FORwARD-LOOKINg.The German Energy Saving Ordinance (EnEV) requires that buildings be designed with a building envelope that is permanently airtight, to prevent heat loss.

Whether for a new installation, modernisation or retrofitting – our smoke extraction components meet legal fire protection requirements and save enormous amounts of energy and money.

Not only that: Shaft smoke extraction, like many of our products, also helps protect the environment. Want to make your elevator system even more sustainable? Simply contact us.

Continuous development –Our motivation and responsibility

Sustainability –For us, it’s a matter of course.

SERVICECOMPETENCE

SHAFT SMOKE ExTRACTION � CERTIFIED SMOKE ExTRACTION FOR ELEVATOR SHAFTS

� HIgH ENERgY SAVINgS

� ECO-FRIENDLY HEAT BALANCE

DALLAS USA

MANCHESTER United Kingdom

SHANgHAI China

� INTERNATIONAL NETwORK

� OUR OwN SOPHISTICATED DIAgNOSTIC TOOLS

� RAPID SPARE PART DELIVERY AND REPAIRS

� TRAININg COURSES FOR ALL MAKES

18

Don’t worry about safety –we’ve got it covered.

SAFETY

wE INSIST ON TRANSPARENCY. DOwN TO EVERY DETAIL.Our individual service concepts help you to meet all the applicable guidelines and standards. As a certified maintenance company, we offer more than top-quality maintenance – we provide you with transparent documentation of all work performed.

SAFETY COMES FIRST. wE MAKE SURE OF IT. We work to continuously expand our safety management and improve each employ-ee’s safety awareness. One example is our “risk traffic light”, which warns of poten-tial danger areas in your system’s environment. This tool and many others enable ThyssenKrupp Elevator to live up to its responsibility for safety – across the board.

wITH US, YOU PLAY IT SAFE. AND MEET ALL STANDARDS.Whether for product certification, safety components or proper retrofitting – ThyssenKrupp Elevator is a partner you can rely on to ensure your system is operating in compliance with requirements. This minimises your liability risk.

RESPONSIBILITY

18 1918