$4.8 bn Revenue...Tech Mahindra Business Process Services, provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and

$4.8 bn Revenue

112,900+ Associates

90 Countries

Group Companies

Target Group’s strong client relationships help it generate

significant recurring revenues. Target Group also has a

strong pipeline which provides for high earnings visibility and

cash flow generation.

Pininfarina’s legendary brand status will allow Tech Mahindra

powerful access to relationships the iconic designer has

nurtured with the best in the world over its 85-year history,

including with Ferrari, Alfa Romeo, Maserati and Peugeot.

The BIO Agency services brands across Financial Services,

Retail, Property, Travel, and Technology sectors and the

acquisition will help them make sizeable inroads into the

Fortune 100 / 500 Telecommunications and Enterprise clients

of Tech Mahindra.

TECH MAHINDRA serves client from product development to IT

2Copyright © 2018 Tech Mahindra Business Process Services. All rights reserved.

Tech Mahindra - Business Process Services (BPS)

Handle over 400 Mn+

Transactions per year

Provide Back Office and Front

Office support in 54+

Languages

Provide “Best in Class”

Platforms for Automation and

Service Delivery

Identified leader in Digital CX

Solutions : Nelson Hall, Gartner,

HfS

North America

Fargo – North Dakota

Latin America

Mexico

Sao Paulo, BrazilAfrica

Congo

Gabon

Ghana

Malawi

Nigeria

Zambia

Asia Pacific

India (13 centres)

Philippines (4)

Malaysia (1)

China (1)

Europe

Germany (2)

Poland

Hungary

UK

Ireland (2)

40300+ & 4000+ BOTSProfessionals across 15 countries | 30+ Delivery Centres | 54+ Languages

135+Global customers in Communications |

HLS | Retail | Hi-Tech | BFSI. High % of repeat

business.

400+ MillionTransactions

BPaaS Platform SolutionsNext Generation Platform Services -

Carexa, Socio, Tactix, Tecnico, OrderVu, OrderFix, Prism and UNO

Business Process Service

Group

Some Brands that we work

with


Process Transformation in every walk of Business Powered as One Office transformation

New

Monetization

Opportunities

Complete

Process

Transformation

Increased Cost

Efficiency for

Customers

Detailed process analysis

Identification and elimination of Non-

Value adding (NVA) activities

Opportunities identification for automation

or optimization

Ensemble and map relevant KPIs

Consolidation and integration of services

Digital transformation through RPA, Shift-

lift, Omni-channel etc.

Nature of process itself undergoes

change

Customer experience transformed with

increase in satisfaction levels

Cost model changed from Capex to Opex

Introduce Next-Gen

solutions like Blockchain,

IOT, AI

Engage SMEs and

industry experts to help

develop synergies with

customer’s business

models

Boost revenues through

generation of completely

new business lines

Centralized Operations Across Business Lines

Partner

Ecosystem

4


Platforms Services – Driving Digitalization & Automation


Budapest Capability

350 Seats

Resource Skill Set Available

High degree of trainability, loyalty, government support

& balanced infra to support investment.

Large pool of highly educated associates with excellent

language skills.

German, English, Spanish, Italian, French, Dutch,

Swedish & Russian

Budapest, Hungary01

Our Key Customers Snapshot

Client Name Support Type

World’s Largest Chemical

ProducerService Desk Support

Leading Swedish Car

ManufacturerService Desk Support

American Technology CompanyBack Office for Human

Judgement

Germany based Pharma

Company

Back Office for Pharma Co-

Vigilance

Swiss Multinational Healthcare

Company

L2/L3 Support for SAP/O365/

Lync & SharePoint

German Automobile Company Testing


Leipzig Capability

Leipzig

Address:- Hansa Haus, Grimmaische Straße 13-15

Reasons for selection

200 Seats Available in Site (Expandable)

Resource Skill Set Available

Customer Service Operations Resource (High

Availability)

Telecom Specialization Available

Leipzig, Germany02


Growing European Delivery Capability

Reasons for selection1 Retail client.

Support from IDA, local councils &

recruitment agencies

Knowledge of local know-how of hiring &

recruitment due to presence in Ireland for

past 2.5 years. C

Currently operating 280 seats for 3 Telcos

+ Cost competitive and Value, high quality

talent, Domain know-how, Good customer

interaction skills and efficient delivery.

Waterford | TechM Site03


Multi Skilled and Multi Lingual workforce

Potential to deliver 30 languages from

one location

Government support for new service

providers through the Mayor’s office from

recruitment to infrastructure

Lodz | TechM site06


Cultural affirmation for our DACH Clients

Native Language support

High quality talent, Domain know-how, Good

customer interaction skills and efficient

delivery

Best suited for critical deliveries needing

constant interaction

Dresden | TechM Site05


Young workforce, high quality talent, Cost

competitive and Good value in securing

skills for customer service.

Established TechM presence since 2007

with good networking support with Local

partners, specialist hiring agencies and

the Council's business support team.

Belfast | TechM site04

UK&I Continental Europe


We Excel at What We Do

Golden Peacock Business Excellence Award (2016) Ghana Information Technology & Telecom Awards (GITTA)

Included in the IAOP’s Global Outsourcing 100 rankings (2015) UK Digital Business Award (2016) Best Customer Experience Initiative(2016)

ECCCSA - Learning & Development - Bronze winner of Most Effective Learning & Development Program - 2016

VERIZON-Tech Mahindra wins NASSCOM BPM partnership Award (2016) GSA Award - International Outsourcing Contract of the Year (2017)

Gallup Great Workplace Award – 2016 & 2017 Customer Centricity & Operational Excellence - UK Business Awards (2017) Netgear award for Highest FCR (2015 -2018)

ISG Paragon Award - Australia 2018 NASSCOM Customer Excellence Awards 2018 - “ Co-Creation” CX Vendor Excellence Award – “Bronze Category”


Create new revenue streams

Sample outcome:

% efficiencyimprovement

Sample outcome:

75% traditional business &

25% digital business

Sample outcome:

Increased customer revenues

by x% through Digital Disruption

Run, Change & Grow

Taking our strategy to 800+ accounts

Transform businessprocesses

Deliver operational

excellence

RUN BETTER CHANGE FASTER GROW GREATER


Disclaimer

Tech Mahindra Business Process Services, provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are

for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete

description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their

accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own

risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without

the express consent in writing of Tech Mahindra Business Process Services or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained

herein is prohibited. Unless specifically noted, Tech Mahindra Business Process Services is not responsible for the content of these presentations and/or the opinions of the

presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing

standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their

respective owners and the mention of them does not constitute an endorsement by Tech Mahindra Business Process Services. Information contained in a presentation hosted or

promoted by Tech Mahindra Business Process Services is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or

fitness for a particular purpose. Tech Mahindra Business Process Services assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the

presenters. All expressions of opinion are subject to change without notice.

Thank You

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$4.8 bn Revenue...Tech Mahindra Business Process Services, provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and