5. Culture, Management Style and Business Systems

7/25/2019 5. Culture, Management Style and Business Systems

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Topic 5.

Culture, Management Style

and Business Systems


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Topic Outline

Required Adaptation

Management Styles around the world Authority and ecision Ma!ing

Management O"#ecti$es and Aspirations

Communication Styles

%ormality and Tempo

&'Time $ersus M'Time (egotiations )mphasis

Mar!eting Orientation


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Adaptation

Adaptation is !ey to internationalmar!eting.

A*rmati$e acceptance, +openacceptance is needed )mpathy -or anothers point o- $iew

naturally leads to ideas -or meeting

cultural di/erences.


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egree o- Adaptation

Cultural 0mperati$es1 Business customs ande2pectations that must "e met and con-ormed toor a$oided i- relationships are to "e success-ul.

Cultural )lecti$es' Areas o- "eha$ior or tocustoms that cultural aliens may wish to con-ormto or participate in "ut that are not required.

Cultural )2clusi$es1 those customs or "eha$iorpatterns reser$ed e2clusi$ely -or the locals and-rom which the -oreigner is "arred.


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Cultural 0mperati$es

3uan4i

(ingen an!ei

campadre


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Cultural 0mperati$es


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CHINESE IDIOMS ABOUT FACE

Men cant live without face, trees cant live without bark.

ren hou lian, shu hou pi

A familys ugliness (misfortune) should never be ubliclyaired

jai chou bu ke wai yang

!ace ro"ectmian zi gong chen

!or e#amle, $hat new e#ensive airort is "ust another

face ro"ect for local officials to suck u to their bosses.


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CHINESE IDIOMS ABOUT FACE

%lacken ones face

Wang lian shang mo hei

!or e#amle, &e blackened your face

to get you back for what you did.

A traditional insult is to say that

someone has no face.

mei you mianzi

'imilarly, one of the worst things is to

lose face.

diu lian


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TIPS FOR GIVING FACE

Praising someone p!"i#"$ +especially in -ront o-their elders or "oss.

Gi%ing &ig& mar's on #s(omer e%a"a(ion )orms+the Chinese are generally generous, especially when

gi$ing re$iews o- their teachers. Trea(ing someone (o an e*pensi%e mea" or

!an+e( +the most common -ace'gi$ing techniquethat ma!es Chinese "usiness and society run.

Gi%ing sin#ere #omp"imen(s an, s&o-ing (&a($o.re en/o$ing onese") -&en !eing (rea(e, o(.

Gi%ing an e*pensi%e gi)(0 espe#ia""$ an impor(e,one1


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AVOID THESE FACE23OSING SITUATIONS

Openly critici6ing, challenging, disagreeing with, or denyingsomeone.

Calling someone out on a lie.

(ot showing proper de-erence to elders or superiors.

Trning ,o-n an in%i(a(ion -i(& an o(rig&( no +instead,they usually say 7may"e8, 7yes, may"e8, 7well do our "est8, 8lets thin!9tal! a"out it later,8 or 70 need to discuss it with so'andso :rst8

Being late on a ;imsy e2cuse +demonstrates that you dontrespect or ta!e them seriously.

0nterrupting someone while they are tal!ing.

Being angry at someone 1mutual loss o- -ace -or "oth parties

Re$ealing someones lac! o- a"ility or !nowledge +such as "einga"le to spea! )nglish.


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egree o- Adaptation

Cultural 0mperati$es1 Business customs ande2pectations that must "e met and con-ormed toor a$oided i- relationships are to "e success-ul.

Cultural )lecti$es' Areas o- "eha$ior or tocustoms that cultural aliens may wish to con-ormto or participate in "ut that are not required.

Cultural )2clusi$es1 those customs or "eha$iorpatterns reser$ed e2clusi$ely -or the locals and-rom which the -oreigner is "arred.


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Ap


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Tur!ish inning )quiette


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Managemen( S($"es aron, (&e -or",

Authority and ecision Ma!ing

Management O"#ecti$es andAspirations

Communication styles

%ormality and Tempo

&'Time $s. M'Time (egotiations )mphasis

Mar!eting Orientation


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Management Styles around the world

Authority and ecision Ma!ing

Top'le$el management

decisionsecentrali6ed decisions

Committee or groupdecisions


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Management O"#ecti$es andAspirations Security and Mo"ility

&ersonal =i-e

A*liation and Social Acceptance

&ower and Achie$ement
http://www.nytimes.com/2013/08/17/business/global/layoffs-illegal-japan-workers-are-sent-to-the-boredom-room.html?pagewanted=all&_r=0https://www.youtube.com/watch?v=ITByiq6KoZEhttps://www.youtube.com/watch?v=ITByiq6KoZEhttp://www.nytimes.com/2013/08/17/business/global/layoffs-illegal-japan-workers-are-sent-to-the-boredom-room.html?pagewanted=all&_r=0


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&ersonal =i-e


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Annual hours wor!ed

Bri(ain 40 546

Canada >,??@

3ermany >,

Dong ong E,E?

Fapan >,E

(orway >,GHH

Singapore E,G?

Inited States >,H?H


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&ower and Achie$ement


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Commni#a(ion S($"es

Communication in a high'conte2tculture depends hea$ily on theconte2tual +who says it, when it issaid, how it is said or non$er"alaspects o- communication, whereas

the low'conte2t culturedependsmore on e2plicit, $er"ally e2pressedcommunications.


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Communications Styles


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M'Time $s. &'Time


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&'Time $ersus

M'Time

M'Time+monochronictimeJconcentrate on

one thing at atime.


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e buy time, save time, send time and make time.

*ur time can be broken down into years, months,

days, hours, minutes, seconds and even milliseconds.e use time to structure both our daily lives and

events that we are lanning for the future. e have

schedules that we must follow+ aointments that we

must go to at a certain time, classes that start and end

at certain times, work schedules that start and end at

certain times, and even our favorite $ shows, that

start and end at a certain time.

Adler, -.%., awrence %.-., / $owne, 0. (1223).Interplay(4th ed.).

!ort orth+ &ardcourt %race 5ollege


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Monochronic culturesinclude 3ermany, Inited ingdom,

Tur!ey, South orea, Fapan,

Famaica, Canada, Swit6erland, InitedStates, and Scandina$ia.


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&olychronic Time

&'Time +polychronic timeJ thecompletion o- a human transaction isemphasi6ed, characteri6ed "y the

simultaneous occurrence o- manything and "y a great in$ol$ementwith people.

More dominant in high'conte2t cultures


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&olychronic Time

LTraditional societies ha$e all thetime in the world. The ar"itrarydi$isions o- the cloc! -ace ha$e little

saliency in cultures grounded in thecycle o- the seasons, the in$ariantpattern o- rural li-e, community li-e,

and the calendar o- religious-esti$itiesL +Cohen, >HH?, p. G.


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&olychronic cultures include SaudiAra"ia, )gypt, China, Me2ico, (ewOrleans, &hilippines, &a!istan, 0ndia,

and many in A-rica.


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Management Styles around theworld

%ormality and Tempo

(egotiations emphasis

Mar!eting orientation

Documents

5. Culture, Management Style and Business Systems