5 Steps to Clear 5 Steps to Clear CommunicationCommunication

David Lupbergerwww.RemodelForce.com david@remodelforce.com 303-442-3702

Getting everyone to “play nice!”

› The Homeowner› Documentation› Coordination› Pre-Construction Ground Rules› Weekly Progress Meetings

The Homeowner…

THE FAR SIDEBy GARY LARSON

© UNIVERSAL PRESS SYNDICATE.Reprinted with permission.All rights reserved.

Suddenly, a heated exchange took place between the king and the moat contractor.

The Homeowner’s Financialand Emotional Investment:

1. Their home is usually their biggest investment.

2. Their home is a reflection of “who they are.”

Homeowners are scared of remodeling

and they

Don’t trust Don’t trust contractorscontractors

Homeowners are scared of remodeling and don’t trust contractors:

1. Crooks2. Money3. Disappointment4. Disruption5. Loss of Control

A Time of High Anxiety

Financial StressEmotional Stress

DependencyMarital Stress

Do you REALLYunderstand their

Fear Factor?

You must put yourself in the homeowner’s

shoes…

Their thoughtsTheir thoughtsTheir feelingsTheir feelings

0

25

50

75

100

125

1st

2nd

3rd

4th

5th

6th

The Homeowner’s Emotional Roller Coaster

Months of ConstructionPre-Construction

De

sig

n

De

mo

litio

n

Fo

otin

gs

Ro

ug

h

Fra

min

g

Ro

of

De

ck

Win

do

ws

Working Drawings

Bids

Contract Siding

Drywall Sanding

“Last Door Knob”

Flooring

Finished Electrical

Plumbing Fixtures

Painting

Tile

Trim & Cabinets

PARTY

FINAL HIGH

& MOVE IN!

1-6 Months

TIMELINE

MO

OD

LE

VE

L % Heating

Plumbing

Electrical

Bills for ExtrasRough-ins

Insulation

Drywall Hung

Documentation…

The $1,000 Tip

SimpleSimpleDocumentationDocumentation

Onsite Job Book Weekly Progress Meetings A Documented Schedule The Carbonless Memo Form The Homeowner Notebook

Place a job book/whiteboard onsite› After hours, tell homeowners to leave

notes/comments in the book/board› With your construction weekly homeowner

meetings, let them know that the job book/whiteboard is to report issues/concerns

› Only call you in case of emergencies; Flood Fire Smoke

Weekly Progress Meetings…

The weekly Homeowner Progress Meetings

Always start off with the past week review Do you have any questions or concerns? This is what we have planned for the next

week We need final paint selections in two weeks The “Drywall taped” draw will be due next

week Are you sure you don’t have any questions or

concerns?

Everyone initials the weekly meeting notes and gets a copyEveryone initials the weekly meeting notes and gets a copy

Sections› Project agreement and

specifications› Weekly meeting notes› Change orders› Warranty materials› Project pictures› More?

Jobsite Coordination

Trade Contractor partners › Meet 2x a year

Discuss expectations and opportunities We are growing, and need trade partner to grow

with us Breakfast or lunch meeting Here are our expectations

Dress Invoicing Onsite rules Warranty visits

What do you need from us?

•Clients attend•Owner & the architect (if necessary)

–The Superintendent assigned to the project and the PM –Each of the tradespeople that will work on their project

•Each tradesperson sits with the clients for 5 to 20 minutes

They understand the project better Builder gets a more accurate price The clients are more comfortable

with the builder and subcontractors The project runs more smoothly You make more money You get more referrals

The Pre-Construction

Meeting…

• Run by the Project Superintendent

• Explains his (or her) understanding of the project

• Owner is there as the Salesman to answer questions only

• The Pre-Construction Checklist

1. The Homeowner…2. Documentation…3. Coordination…4. Pre-Construction Ground Rules…5. The Weekly Progress Meeting…

Thank You for Attending this

ProgramFor more information, visit

www.RemodelForce.com 303-442-3702