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Skip to Time Left | Skip to Navigation | Skip to Assessment ItemsTake Assessment - Skills Review Exam - IT Essentials (Version 4.0)

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1 Top of Form

Refer to the exhibit. Which button will close the window?

A

B

C

DBottom of Form

2 Top of Form

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234

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Refer to the exhibit. Which of the icons on the Word toolbar can be used to paste text copied from this or another application?

A

B

C

DBottom of Form

3 Top of FormWhich two general precautions should be followed when using hand tools? (Choose two.)

Use tools that are the right size and right type.

Always carry pointed tools by your side with the pointed end up.

Keep cutting tools sharp and in a good condition.

Carry the tools used most often in your pockets. Bottom of Form

4 Top of Form

Refer to the exhibit. In Windows XP, what is the purpose of the button pictured?

delete a folder

open a folder

add a file to a folder

move up a level in the folder treeBottom of Form

5 Top of Form

Refer to the exhibit. Which operation begins with the user clicking on the Start button?

turn on the computer

start a program that is highlighted on the desktop

log off or shut down the computer

change the BIOS configurationBottom of Form

6 Top of FormWhich device allows you to point and click?

hard drive

mouse

printer

video cardBottom of Form

7 Top of Form

Refer to the exhibit. Which button will minimize the window?

A

B

CDBottom of Form

8 Top of FormWhich precaution should be taken before any electronic component is removed from a computer system?

place the computer on an insulating mat

make sure that the computer is unplugged

attach a grounding wire to the case

use only approved metal toolsBottom of Form

9 Top of FormThe failure rate in a certain brand of network interface card has been determined to be 15%. How many cards could be expected to fail in a company that has 80 of the cards installed?

8

10

12

15Bottom of Form

10 Top of FormWhich component is an input device?

CPU

hard drive

mouse

printer

RAMBottom of Form

11 Top of Form

Refer to the exhibit. A portion of the Start menu is shown. How would a user access e-mail?

right-click the Outlook icon and choose Run from the drop-down menu

highlight the Outlook icon and click the Start button

right-click the Outlook icon, then press the Windows key on the keyboard

left-click the Outlook iconBottom of Form

12 Top of FormIt is anticipated that a company-wide system upgrade will take approximately 60 person-hours to complete. How long will it take five technicians to perform the refresh?

5 hours

8 hours

10 hours

12 hoursBottom of Form

13 Top of Form

Refer to the exhibit. What does the symbol shown represent?

a folder, which is a collection of subfolders and files

a Word document stored on the disk

a database file

a program that is used to navigate the files stored on a diskBottom of Form

14 Top of Form

Refer to the exhibit. What is the meaning of "04:08" in the bottom-right corner of the Windows XP screen?

date

time

aspect ratio of the screen

dimensions of the current windowBottom of Form

15 Top of FormA local real estate company can have its 25 computer systems upgraded for $1000. If the company chooses only to upgrade 10 systems, how much will the upgrade cost if the same rate is used?

$100

$200

$400

$500

$600Bottom of Form

16 Top of FormWhen climbing a ladder, what is the proper way to carry tools?

Carry all tools in a proper toolbelt.

Carry all tools in hands for easy access.

Carry all tools in clothing pockets to keep hands free.

Carry tools with one hand only to keep one hand free to assist in climbing.Bottom of Form

17 Top of FormWhat are two types of printers? (Choose two.)

carbon transfer

inkjet

laser

LCDBottom of Form

18 Top of FormWhich component is responsible for performing all of the arithmetic and logical operations within a computer?

controller card

hard drive

processor

RAMBottom of Form

19 Top of FormWhich two devices are output devices? (Choose two.)

keyboard

monitor

mouse

printerBottom of Form

20 Top of FormWhich component would be located inside the computer case?

monitor

printer

RAM

USB hard driveBottom of Form

21 Top of FormWhich two questions should be answered before using any hand tool? (Choose two.)

Is it in good condition?

Is it the proper tool for the job?

Is the color code correct?

Is it accepted internationally?Bottom of Form

22 Top of FormWhich hardware component must be installed in a PC to provide network connectivity?

PCI bus

serial port

network interface card

expansion slotBottom of Form

23 Top of Form

Refer to the exhibit. Which type of storage is shown?

DVD

floppy disk

hard drive

USB thumb driveBottom of Form

24 Top of FormWhich two devices provide data storage? (Choose two.)

CD-RW

hard drive

keyboard

monitorBottom of Form

25 Top of Form

Refer to the exhibit. What caused the pictured menu to appear on the user's screen?

The user double-clicked a desktop icon.

The user right-clicked a desktop icon.

The user highlighted an icon and then pressed Enter.

The user highlighted an icon and then pressed the Esc key.Bottom of Form

26 Top of Form

Refer to the exhibit. Which button will maximize the window?

A

B

C

DBottom of Form

27 Top of Form

Refer to the exhibit. What is the meaning of the small arrow in the lower-left corner of the icon?

close the application

delete the application

open the application using the shortcut

remove the application from the Recycle BinBottom of Form

28 Top of FormWhich problem could occur if a screwdriver is used to pry the top off of a computer case?

The screwdriver could slip and cause harm to the technician or to nearby individuals.

The screwdriver could cause deformation to the adapter cards.

The screwdriver could break and short out the motherboard.

The screwdriver could scratch the case, causing the motherboard to short circuit.Bottom of Form

29 Top of Form

Refer to the exhibit. Why is Undo in black, while the other items are in gray?

Commands are shown in black, while edit operations are shown in gray.

Groups of menu items alternate black and gray to make them easier to find.

There are no operations to undo, so this operation is unavailable.

There is no text to cut, copy, paste, or delete, so these operations are unavailable.Bottom of Form

30 Top of FormHow can a section of text in a Notepad document be highlighted to be copied to another location within the document?

click the Copy icon, then drag the pointer over the text to be copied

double-click the words to be copied

move the pointer to the start of the text to be copied, press the Windows key, move the pointer to the end of the text, and click the Copy icon

click at the start of the text, drag the pointer to the end of the text, then release the buttonBottom of Form

31 Top of FormIf a technician uses an average of 2 cans of compressed air per week for cleaning, how many cans should be ordered for 8 technicians over the next 10 weeks?

48

96

160

1152

2304Bottom of Form

32 Top of FormWhich device has adjustable brightness and contrast settings?

keyboard

monitor

mouse

speakerBottom of Form

33 Top of FormWhich precaution should be taken when using cleaning solvents?

use solvents only in confined spaces to avoid exposing others to the vapors

use solvents away from sources of ignition

pour excess solvents down the drain

use large amounts of solvents to ensure thorough cleaningBottom of Form

34 Top of Form

Refer to the exhibit. Which device is illustrated?

CD-ROM

computer case

laptop

monitorBottom of Form