By :

Eng. Mohammed El Bakri

El Beeli

Implementation of TQM

Road To Excellence

By: Mohammed Elbakri Elbeeli

Specialist Engineer

MSC IN CONSTRUCTION

MANAGMENT

Management By Ethics

Total Quality

Management

Total quality management is a

method focusing on optimization of

industrial process under economic

aspects.

TQM approach claims : Customer

satisfaction is a central with absolute

priority , and assumes that achieving

customer satisfaction automatically

implies optimal economic results.

TQM is structured according to the

(3) levels : total, quality

,management .

Aspect : Total

All activities of a company are

included in the optimization

process

The development of new

technologies is means of

achieving customer satisfaction

rather than an end in itself .

Aspect : Quality

The objective of increasing the

efficiency and affectivity of the

company.

Quality is a measuring device for

the assessment of processes ,

and management techniques with

respect to customer satisfaction .

The aim of quality in TQM : to

establish a structure in which all

persons involved in the process

do their jobs in the best possible

way .

Component

Management

Aims to bringing the entire

company in line with customer

expectations .(produce goods

adapted to the customer’s

requirements instead of selling

standardized products that do not

entirely match customer needs .

On second level : management

refers to the continuous

restructuring of the company’s

procedures by checking whether

there are redundancies (blocks) .

In a wider sense

TQM strategy implies a broader

view of how technology should be

designed .

TQM means that technology should

be shifted from a product –oriented

concept to a stakeholder

perspective , which sees technology

within the context of supplier,

producer , customer and

shareholders of the company .

Ethic Quality

Management Concept

Aims at enlarging the scope of TQM

to involve the social implication of a

company .

i.e. more or less moving from a

shareholder perspective to the

larger stakeholder perspective .

TQM & ETHICS

The common factor between TQM

and Ethics is that :

An integral perspective is needed in

order to achieve the intended goals

.

The process approach is mentioned in

ISO 9001 “ necessary for an

organization to function effectively ,

it has to identify and manage

numerous linked activities “

This is also true for engineering

ethics , where it is useless if one

focus only on the ethical activity of

individuals .

Conclusion

Engineering ethics need to be integrated throughout the engineering process and involve the decision – making parties .

Like quality issues in TQM , ethics tasks have to be fulfilled by all members of a company .

Individuals may solve conflicts as long as their responsibility , effective action level and ethical competence are sufficient to solve a given problem .

As soon as individuals are no longer able to solve conflict , they need institutional and academic support .

Continue : ConclusionRemove all disturbance to clear the road to quality excellence .

Harmony of environment is very important for all people in 21 century (Kyoto agreement ) .

Any who believe in God

And the Last Day ,

And work righteousness ,

Shall have their reward . (Baqara 62)

Local authorities has the Wright of allowance according to the customer known quality condition .

Cultural Shift : Role of

middle management

1))EXPANDS

Implement suitable quality system

for the organization .

Use statistical process control

methods (SPC ) .

Improve interpersonal skills training

programs .

Improve team building abilities (

problem solving , brain storming )

Involve as mush as possible more

new people .

Design appropriate training

programs suitable for the case study

organization .

Practical background knowledge are

highly recommended from trainer

outside trainers .

Role of middle

management expands

Trainers from outside & inside best

because it give good mix of diversity

& practicality .

HR needs to be involved early in

quality improvement teams .

Trained teams should concentrate at

bottleneck problems .

Self management teams are the

result of the cultural shift .

Teams are partners in selecting

future team members .

By putting advice note .

Developing TQM

Programs :

Make effort to integrate the

approach to the instruction process .

Training objectives are directed to

help all reach their goals .

Create training and development

programs using job language ( har

sounds ) , employees will respond

better .

When reaching acceptable quality

change the hr language to a more

friendly one and give more details .

The organization is now ready to

adopt a quality system .