(7) Emotional Intelligence

7/29/2019 (7) Emotional Intelligence

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Thank You!


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First things first:

UnderstandingIntelligence


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What is Intelligence

The ability to learn or understand or to deal withnew or trying situations : the skilled use of

reason.

The cognitive* ability of an individual to learn fromexperience, to reason well, and to cope effectively

with the demands of daily living.

* conscious intellectual activity (as thinking,reasoning, or remembering)

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What is Intelligence? (cont.)

"Intelligence, as a hypothetical construct,

is the aggregate or global capacity of the

individual to act purposefully, to thinkrationally, and to deal effectively with his

environment.

- David Wechsler*

*American Psychologist best known for his intelligence

tests2/23/2013 4


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What is Intelligence? (cont.)

Although experts differ on an exact

definition of intelligence, most agree that

intelligent behavior has at least two

components:

1. The ability to learn from experience.

2. The ability to adapt to the surrounding

environment.

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Understanding Emotion


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Etymology

Emotion is one of the most difficult concepts inPsychology to define. In fact, emotion is such a

difficult concept to define adequately that there

are at least 90 different definitions of emotions

in the scientific literature.

The word "emotion" dates back to 1579, when it

was adapted from the French word mouvoir,which means "to stir up"

Reference: http://www.alleydog.com/glossary/d

efinition.php?term=Emotion#ixzz2FVz7GIqI2/23/2013 8
http://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotion


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Simple Definition

It is a response by a whole organism, involving

(1) physical arousal,

(2) expressive behaviors, and

(3) conscious experience.

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Basic Emotions with Very

Clear Facial SignalsPaul Ekman has dedicated his career toresearching emotions, focusing primarily onthese six basic emotions:

Anger an urgent plea for justice and action

Sadness impending loss

Fear danger lurks

Surprise unexpected event

Disgust contamination, toxic contact

Joy impending gain

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The Goleman CategoriesIn appendix A of his book Emotional

Intelligence, Daniel Goleman proposes thesebasic families of emotions:

Fear: (Safety) anxiety, apprehension,

nervousness, concern, consternation, misgiving,wariness, qualm, edginess, dread, fright, terror

and in the extreme cases phobia and panic.

Anger: (Justice) fury, outrage, resentment,wrath, exasperation, indignation, vexation,

acrimony, animosity, annoyance, irritability,

hostility, and perhaps these are manifest in the

extreme as hatred and violence.2/23/2013 11


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The Goleman Categories(cont.)

Sadness: (Loss) grief, sorrow,

cheerlessness, gloom, melancholy, self-pity,

loneliness, dejection, despair, and

depression in the extreme case.

Enjoyment: (Gain) happiness, joy, relief,

contentment, bliss, delight,amusement, pride, sensual pleasure, thrill,

rapture, gratification, satisfaction, euphoria,

whimsy, ecstasy, and at the far edge, mania.

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The Goleman Categories

(cont.)Love: (Attraction) acceptance,

friendliness, trust, kindness, affinity, devotion,

adoration, infatuation, and agape. Disgust: (Repulsion) contempt, distain,

scorn, abhorrence, aversion, distaste, and

revulsion

Surprise: (Attention) shock, astonishment,

amazement, and wonder

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The Goleman Categories

(cont.)Shame: (Self-control) guilt, embarrassment,

chagrin, remorse, humiliation, regret,

mortification, and contrition.

And Also:

Flow The absence of emotion or self-consciousness.

Ambivalence Multiple, simultaneous,

conflicting emotions.2/23/2013 14


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Emotional Intelligence:What Is It?


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The Better Predictor of

Success

For decades, a lot of emphasis hasbeen put on certain aspects of

intelligence such as logical reasoning,

math skills, spatial skills, understandinganalogies, verbal skills etc.

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Success (cont.)

Researchers were puzzled by the fact

that while IQ could predict to a

significant degree academic

performance and, to some degree,

professional and personal success,there was something missing in the

equation.

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Success (cont.)

Some of those with fabulous IQ scores

were doing poorly in life; one could say

that they were wasting their potential by

thinking, behaving and communicating

in a way that hindered their chances tosucceed.

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Success (cont.)One of the major missing parts in the

success equation is emotional

intelligence, a concept made popular bythe groundbreaking book by Daniel

Goleman, which is based on years of

research by numerous scientists suchas Peter Salovey, John Meyer, Howard

Gardner, Robert Sternberg and Jack

Block, just to name a few.2/23/2013 19


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Simple Definition

Ability to identify, understand,

and manage your own emotionsand the emotions of others in

order to reach desired

outcomes.

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Emotional IntelligenceEmotional Intelligence does not mean

being soft.

Rather, being intelligent about

emotions.

A different way of being smart.

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Emotional Intelligence (cont.)

It is your ability to acquire and apply

knowledge from your emotions and

the emotions of other people in orderto be more successful and lead a

more fulfilling life.

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Identify emotions

Identify how you feel

Identify how others feel

Sense emotions in music

Sense emotions in art

Detect real vs fake emotions - accuracy

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Understand Emotions

Recognizes what events are likely to trigger differentemotions

Knows that emotions can combine to form complex

blends of feelings Realizes that emotions can progress over time and

transition from one to another

Provides a rich emotional vocabulary for greater

precision in describing feelings and blends of feelings

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Manage Emotions

Stay open to feelings

Blend emotions with thinking

Reflectively monitor emotions

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Manage Emotions

Research findings:

Significant relationship betweenmanaging emotions ability and burnoutand mental health

Teams with higher scores for managingemotions received higher performancerankings

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Job Success, not Survival

Today's great growth and prosperity is

running parallel to some of the highest

rates of job turnovers.

Just because you work hard does not

mean you will rise to the top or that thejob is secure.

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Common Employer Complaints

Lack of social skills, motivation to keep

learning, and inability to take criticism

Leads to plateaued or derailed careers

because of crucial gaps in EIQ

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The Two Sides of Emotional

Intelligence in the World ofWork

Personal Competence

how we

manage ourselves.

Social Competence how we handle

relationships.

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Personal Competence


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Intelligence (cont.)

Components of Personal

Competence :

Self Awareness the ability to recognize and

understand your moods, emotions, and drives,

as well as their effect on others.

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Competence (cont.) :

Self Regulation the ability to control or

redirect disruptive impulses and moods.

The propensity to suspend judgment to think

before acting.

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Motivation a passion to work for reasons that

go beyond money or status.

A propensity to pursue goals with energy and

persistence.

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Social Competence


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Components of Social

Competence :

Empathy The ability to understand the

emotional make-up of other people.

Skill in treating people according to their

emotional reactions.2/23/2013 35


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Developing empathy

Empathy is other-awareness, symmetrical

with self-awareness. True empathy requires

us to care about the person in pain.

Empathy begins with awareness,

understanding, feeling, caring, perceiving

a similarity of experience and compassion. Butthe difficult part of empathy is taking action that

truly helps another.

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Developing empathy (cont.)

Empathy focuses on sharing (experiencing)

a person's bad and good news or feelings

and understanding the bad or good

news/feelings

RATHER THAN

feeling sorry for the person's badnews/feelings or agreeing or disagreeing

with the person's beliefs, opinions, or goals.

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Developing empathy (cont.)

One key to

empathy is

to

understand

suffering,

first in

yourself,then in

others.

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Components of Social


Social Skill Proficiency in managing

relationships and building networks.

An ability to find common ground and build

rapport.2/23/2013 39

Th t f s i l


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The art of socialrelationships--managing

emotions in othersTo excel at people skills means having and

using the competencies to be an effective

friend, negotiator, and leader.

One should be able to guide an interaction,

inspire others, make others comfortable in

social situations, and influence and persuade

others.social

skills2/23/2013 40

Th btl d l


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The subtle and complexabilities which underlie

people skillsBeing attuned to

others emotions

Promoting comfortin others through the

proper use of

display rules

Using own

emotional display to

establish a sense of

rapport2/23/2013 41


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The more complex

the job, the moreEIQ matters!!!

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Need

Emotional Intelligence is very importantfor managers as it is one of the

important deciding factor for

relationship management resulting in1. motivation,

2. retention ,

3. self management &

4. managing others.

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In Essence

Being intelligent about emotions means

that we can perceive and use emotionsto create optimal relationships and

produce desired outcomes.


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Words to Live By

"Above all else, guard your affections.For they influence everything else in

your life.

Proverbs 4:23


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Thank You!

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(7) Emotional Intelligence