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8/16/2019 7 QC Tool for Core Electricals
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Seven QC ToolsSeven QC Tools Problem Solving
Quality Improvement: Problem Solving
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1. Check sheet: A structured form for collecting and analyzing data – A
powerful data recording tool.
2. Histogram: It is a graphical representation of freuency distri!utions.
2.1 "tratification : A techniue to present data in different groups or
categories
7 QC tools
2
. are o c ar : $areto iagram is a tec niue o arranging ata accor ing
to priority or importance and using into a pro!lem sol%ing framework –
&his helps to identify '%ital few( and 'useful many(.
). Cause*and*effect diagram +Ishikawa,-ish!one diagram: &o
find out relationship !etween the causes / effect
).1 0rainstorming : A group techniue for generating new / useful ideas
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7 QC tools & Uses.
. "catter diagram: raphical representation of relationship !etweentwo %aria!les. It can !e !etween cause / effect and two causes
3. raphs and Chart : $ictorial presentation of 4A&A. It helps to
3
manner
3.1 -low Chart : raphical or pictorial way to depict a process. $rocess
seuence can !e represented in a systematic manner.
5. Control charts: raphs used to study how a process changes o%ertime.
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram
• Control chart
• Scatter diagram
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Pareto PrinciplePareto Principle
$ilfredo Pareto %&'(')&*23+ Italian economist• 2,- of the population has ',- of the wealth
.uran used the term /vital few0 trivial many1 #e noted that
2,- of the uality problems caused ',- of the dollar loss
Quality Improvement: Problem Solving
7 Quality Tools7 Quality Tools
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Pareto chartPareto chart
42 (2-
56-
',-
*&-*6- **- &,,-
5,-
',-
&,,-
&2,-
3,
(,
4,
5,
.
Pareto Chart - Defects.
Quality Improvement: Problem Solving
7 Quality Tools7 Quality Tools
Punching !rilling Shearing7cess8vality
9aterialShort
Punchrea"
9ar"ing
& 2 3 ( 4 5 6
;o of Cases 42 3& &5 &3 6 3 &- (2- 24- &3- &&- 5- 2- &-
Cum - (2- 56- ',- *&- *6- **- &,,-
3&
&5 &36 3 &
,-
2,-
(,-
,
&,
2,
N o . o f C a s
e
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How to Construct a Pareto DiagramHow to Construct a Pareto Diagram', -
&,, -
1. Total the data on effect of each contriutor & sum these to determine grand total.
!. "e order the contriutors from largest to the smallest
#. Determine the cumulati$e %ercent of total
. Draw & lael the left $ertical a'is.
Contributors
-
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Seven Quality Control ToolsSeven Quality Control Tools
•
Pareto Chart• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram
• Control chart
• Scatter diagram
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FlowchartsFlowcharts
=lowcharts
•
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Flow DiagramsFlow Diagrams
? !raw a flowchart for whatever you do
>ntil you do0 you do not "now what you are doing0 you @ust
have a @ob1
Quality Improvement: Problem Solving
)) r war s em ng
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Process Chart SymbolsProcess Chart Symbols
8perations
Inspection
Bransportation
!elay
Storage
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FlowchartFlowchart
cti$it/
Quality Improvement: Problem Solving
Decision
eses
;o;o
7 Quality Tools7 Quality Tools
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FlowchartFlowchart
Quality Improvement: Problem Solving
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Flow DiagramsFlow Diagrams
Quality Improvement: Problem Solving
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Process ChartProcess Chart
3 t e %
4 % e r a t i o n
T r a n s % o r t
5 n s % e c t
D e l a /
3 t o r a g e
D i s t a n c e
6 f e e t 7
T i m e
6 m i n 7
Descri%tion
of %rocess
1
!
Unload a%%les from truc8
9o$e to ins%ection station
!0
100 ft
Date: -#0-00
nal/st: T;"
;ocation:
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Quality Improvement: Problem Solving
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart
• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram
• Control chart
• Scatter diagram
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CauseCause--andand--Effect DiagramsEffect DiagramsCauseCause--andand--Effect DiagramsEffect Diagrams
Show the relationships between a problem and its possible
causes
!eveloped by Daoru Ishi"awa %&*43+
Quality Improvement: Problem Solving
Elso "nown as F
• =ishbone diagrams
• Ishi"awa diagrams
7 Quality Tools7 Quality Tools
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Cause and Effect S!eleton"Cause and Effect S!eleton"Cause and Effect S!eleton"Cause and Effect S!eleton"
9aterials Procedures
Quality Improvement: Problem Solving
Qualit/
Prolem
>?ui%mentPeo%le
7 Quality Tools7 Quality Tools
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Fishbone DiagramFishbone Diagram
9achines9easurement #uman
=aulty testing euipment
Incorrect specifications
Improper methods
Poor supervision
Gac" of concentration
Inadeuate training
8ut of ad@ustment
Booling problems
8ld H worn
Quality Improvement: Problem Solving
ua y
Problem
Processnvironment 9aterials
!efective from vendor
;ot to specifications
9aterial)
handling problems!eficiencies
in product design
Ineffective uality
management
Poor process design
Inaccurate
temperature
control
!ust and !irt
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Cause and effect diagramsCause and effect diagrams
Bo construct the s"eleton0 remember: =or manufacturing ) the ( 9s J
man0 method0 machine0 material0 environment
=or service a lications
Quality Improvement: Problem Solving
euipment0 policies0 procedures0 people
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Cause and effect diagramsCause and effect diagrams
Edvantages
• 9a"ing the diagram is educational in itself
• !iagram demonstrates "nowledge of problem solving team
• !iagram results in active searches for causes
• !ia ram is a uide for data collection
Quality Improvement: Problem Solving
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart
• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram
• Control chart
• Scatter diagram
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Planning for Data collectionPlanning for Data collection
• Ahat uestion do we need to answer
• #ow we will recogniKe J communicate the answers to the uestions )Bells about
reuired data
• Ahat !ata Enalysis tools we need to use• Ahat type of data do we need in order to construct the tool
• Ahere in the process can we get this data
• Aho in the process can give this data
• #ow we can collect data from those people with minimum efforts J chance of
Quality Improvement: Problem Solving
error
• Ahat additional information do we need to capture for future analysis0 reference Jtraceability
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Chec! SheetChec! SheetChec! SheetChec! Sheet
√ √ √ √ √ √ √ √ √ √ √
ShiftsShifts
Quality Improvement: Problem Solving
√ √ √ √ √
√ √ √
√ √ √
! e f e c t B y p e
! e f e c t B y p e
7 Quality Tools7 Quality Tools
√ √ √ √
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Chec! SheetChec! Sheet
C89P8;;BS LPGEC! GEBI9 PLI8!: 22 =eb to 26 =eb &**'
LPEIL BC#;ICIE;: ob
Quality Improvement: Problem Solving
Integrated Circuits @@@@Capacitors @@@@ @@@@ @@@@ @@@@ @@@@ @@
Lesistors @@
Bransformers @@@@
Commands
CLB @
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart
• Process flow diagram
• Chec" sheet
• #isto ram
Quality Improvement: Problem Solving
• Cause and ffect !iagram
• Control chart
• Scatter diagram
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HistogramsHistograms
E #istogram is a
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3te%s for Constructing a Histogram3te%s for Constructing a Histogram
& Collect the measurements H data
2 Errange H
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4
6
*
'
4
(
4
5
6
'
*
&,
A r e ? u e n c /
Quality Improvement: Problem Solving
2
(
,
&
2
3
2&4 ) 224224 ) 234234 ) 2(42(4 ) 244244 ) 254254 ) 264264 ) 2'4
Diameter
=reuency
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Dot diagramsDot diagrams
Integrated Circuit Response Time (ps)
Quality Improvement: Problem Solving
3 4 5 6
Plant APlant B
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=hat is
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart
• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram• Control chart
• Scatter diagram
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Definition of Control ChartDefinition of Control Chart
Control Chart is a s%ecial t/%e of trend chart used to
detect the s%ecial causes of $ariation in the %rocess.
T/%es of Control ChartsT/%es of Control Charts )
• =or $ariables 0 ie =or the characteristics that can be
) --
Quality Improvement: Problem Solving
• =or Ettributes ) =or characteristics that can be @udges aspass or fail0 go or no)go0 defective or non)defective etc
) n%n% chart % chart c chart u chartchart % chart c chart u chart
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d$antages of using control chartsd$antages of using control charts --
• It is a effective tool to control the process statistically %SPC+
•It helps to detect changes in the process over a period of time
and ta"e corrective action
• It differentiates chance cause variation J assignable cause
variation in the process
Quality Improvement: Problem Solving
process
• It provides information about process capability
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on ro ar son ro ar son ro ar son ro ar s
Quality Improvement: Problem Solving
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Seven Quality Control ToolsSeven Quality Control Tools
• Pareto Chart
• Process flow diagram
• Cause and ffect !iagram
• Chec" sheet
Quality Improvement: Problem Solving
• #istogram• Control chart
• Scatter diagram
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Scatter DiagramScatter Diagram
.
Quality Improvement: Problem Solving
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3catter Diagram3catter Diagram
E Scatter diagram is a graphic presentation of the relationship
between two variables In uality improvement0 scatter diagrams
are usually used to e7plore cause ) effect relationships in the
diagnostic @ourney
Quality Improvement: Problem Solving
e'am%le e'am%le ) E #ydraulic system was tripping for indication
of overload Bhe tripping mechanism is provided as safety
Bhe electronic control circuitry was e7ecuting safety
shut down of the hydraulic system0 with $oltage as a signal
Bhe complaint was more in Summer months from areas that
were close to large bodies of Aater
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8ne of the Probable cause was / Bhe higher Lelative
#umidity causes stic"iness in the system0 leading to increased load and subseuent
tripping1
>ffect>ffect
Bhe diagram clearly shows that as Lelative #umidity increases the sensor reads higher
voltage Bhis causes circuitry to believe that the hydraulic system had e7ceeded it limits Jtrips
Quality Improvement: Problem Solving
•
•
•
•
•
•
•
•
•
••
•
•
••
CauseCause
VoltageVoltage
RelativeRelative
Humidity Humidity
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Bhe graphic nature of the scatter diagram helps a team to see
the relationship between the variables
Bhe patterns of CorrelationBhe patterns of Correlation )
;inear ;inear
5t can e statisticall/ descried as Pearson+s Correlation Coefficient
% It can be strong or Aea" correlation+
Quality Improvement: Problem Solving
Positive CorrelationPositive Correlation ;egative correlation;egative correlation
No Correlation
Non ;inear Non ;inear
CC
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Quality Improvement: Problem Solving