8/13/2019 7 Signs Your Help Desk Needs Help
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Does your
help desk
need help?
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1. Your company needs a lost-
and-found (for tickets that get"lost" and are never
completed)
Do you know exactly how all tickets entered into
the system are treated?
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8/13/2019 7 Signs Your Help Desk Needs Help
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6. Your customer calls you back
to give you the answer to thequestion theyasked you.
How nice of them. But kind of embarrassing, no?
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