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Question Paper

Introduction to Management - II (MB112) : October 2006

Answer all questions.

Each question carries one mark.

1. The most important resources of an organization are its employees - the people who work in theorganization and give it their talent, creativity and drive. Employees are vital for effective operation

of a company. Which of the following is/are true about organizationally committed and satisfied

employees?(a) Lower rates of turnover and absenteeism

(b) Higher rates of voluntary turnover

(c) Higher rates of absenteeism(d) Low motivation

(e) Early voluntary retirement.

< Answer >

2. When a manager asks his assistant manager to provide feedback about the job performance of the

individual subordinate working under him in writing, it is called(a) Role perception

(b) Informal appraisal

(c) Formal appraisal(d) Performance appraisal

(e) Role conflict.

< Answer >

3. A responsibility center is a sub-unit headed by a manager who is responsible for achieving one ormore goals. Which of the following statements is/are true of responsibility centers?

I. An organizations choice of responsibility centers depends to a great extent on its control

mechanisms.

II. Sales or marketing units may be considered as revenue centers.

III. Organizations that have a divisional structure may opt for profit centers.IV. Autonomous businesses may be considered as investment centers.

(a) Only (I) above(b) Only (IV) above

(c) Both (II) and (III) above

(d) (II), (III), and (IV) above(e) All (I), (II), (III) and (IV) above.

< Answer >

4. Management Information System (MIS) helps the manager to discharge his/her managerial

functions in a more efficient manner. The first necessary step to effectively operate an MIS is

(a) Summarizing data(b) Analyzing data

(c) Determining information needs(d) Gathering appropriate information(e) Generating reports from gathered data.

< Answer >

5. Which model of leadership behavior proposes that a leader should adjust his or her leadership style

in accordance with the readiness of followers?(a) Path-goal theory

(b) Vroom Yetten model

(c) Fiedlers contingency model

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(d) Hersey and Blanchards model

(e) Managerial grid.

6. There is a set of motivational techniques available to the managers to improve the productivity andperformance of employees. Which one of the following is not a motivational technique?

(a) Reward

(b) Participation(c) Quality of work life

(d) Job enrichment

(e) Job analysis.

< Answer >

7. Interviewing is an important step in the selection process of an organization. When a manager

interviews a job candidate by asking him a list of questions from an outline, it is an example of

which type of interview?

(a) Structured(b) Stress

(c) Unstructured

(d) Comprehensive

(e) Semi-structured.

< Answer >

8. An intervention, in Organization Development (OD) terms, is a systematic attempt to correct an

organizational deficiency uncovered through diagnosis. Which of the following interventiontechniques is concerned with the interpersonal relations and dynamics operating in work groups?

(a) Technostructural activity

(b) Team building(c) Skill development

(d) Process consultation

(e) Survey feedback.

< Answer >

9. In which of the following orientations toward international business, does a firm analyze the needsof customers worldwide and then adopts standardized practices for all the markets it serves?

(a) Ethnocentric

(b) Polycentric(c) Geocentric

(d) Regiocentric

(e) Unicentric.

< Answer >

10. As per Hersey and Blanchards leadership model, a leader shows high relationship behavior and

high task behavior whenI. Eventually, employees learn to perform their tasks.

II. Employees still need to be guided by leaders.

III. Employees are in the initial phase of readiness.

IV. Employees become more experienced.

(a) Both (I) and (II) above(b) Both (II) and (III) above

(c) Both (III) and (IV) above

(d) (I), (II) and (III) above

(e) (I), (III) and (IV) above.

< Answer >

11. J. Stacy Adams developed equity theory of motivation while working for the Behavioral Research

Service of General Electric. Which of the following is not true about the equity theory?

(a) Perceptions of fairness depend on assessment of inputs

< Answer >
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(b) Perceptions of fairness depend on assessment of outcomes

(c) Perception of fairness depends on the behavior and treatment a superior emits towards an

employee(d) Outcomes are rewards such as recognition and pay

(e) Inputs are contributions such as effort and special skills.

12. Every organization makes minor structural adjustments in reaction to changes. Change is anyalteration of the "status quo". The forces of change can be internal or external to the organization.

An example of an internal force for change is

(a) Marketplace(b) Government regulation

(c) Technology

(d) Workforce

(e) Economic change.

< Answer >

13. Which of the following statements is/are true with respect to Discretionary Expense Centers?

I. The output of a discretionary expense center cannot be directly used to produce revenues.

II. Budgets for discretionary expense centers are developed only in terms of maximum resources

that can be consumed by them in a particular period.III. For assessing the budgetary performance, the expense constraints are established at the

discretion of the manager.(a) Only (I) above

(b) Only (III) above

(c) Both (I) and (II) above(d) Both (II) and (III) above

(e) All (I), (II) and (III) above.

< Answer >

14. In Japanese organizations, informal organizations that yield considerable power in formal

organizations are referred to as(a) Wa

(b) Habatsu

(c) Kaisha(d) Kacho

(e) Henko.

< Answer >

15. Which of the following is not an example of current assets?(a) Prepaid expenses

(b) Cash and cash equivalents

(c) Marketable securities

(d) Trade payables(e) Inventory.

< Answer >

16. The manager inventory chart is used in human resource replacement planning. Which of the

following is not an advantage of the Manager Inventory Chart?(a) It gives an overview of the human resource situation of an organization

(b) It shows the future internal supply of managers by indicating who is likely to be

promoted in a year(c) It shows the position to which a manager may be promoted

(d) Managers who are ready for promotion can be easily identified

(e) Managers who do not perform satisfactorily can be identified, and the need for training

or replacement is needed.

< Answer >


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17. According to Maslow, a person who is looking for affection, belongingness, acceptance, and

friendship is at which need level?

(a) Physiological(b) Safety

(c) Social

(d) Esteem(e) Self-actualization.

< Answer >

18. The managerial creative process involves four overlapping phases. What is the sequence of these

phases?I. Insight.

II. Intuition.

III. Unconscious scanning.IV. Logical formulation.

(a) (III), (II), (I) and (IV)

(b) (II), (III), (IV) and (I)

(c) (III), (I), (II) and (IV)

(d) (I), (II), (III) and (IV)(e) (III), (IV), (II) and (I).

< Answer >

19. Which of the following financial ratios measure the ability of an organization to meet its short-term

obligations by using its current assets?(a) Leverage

(b) Asset management

(c) Debt management(d) Liquidity

(e) Profitability.

< Answer >

20. In the US style of management, the organizing function generally involves

I. Individual responsibility and accountability.II. Clear and specific decision responsibility.

III. Informal organization structure.

IV. Ambiguity of decision responsibility.

V. Formal, bureaucratic organization structure.

(a) (I), (II) and (III) above

(b) (I), (II) and (IV) above(c) (I), (II) and (V) above

(d) (II), (III) and (IV) above

(e) (II), (III) and (V) above.

< Answer >

21. According to Fiedler, which of the following is a technique that measures whether a person is task-

oriented or relationship-oriented?(a) Least-preferred coworker questionnaire(b) Most-preferred coworker questionnaire

(c) Least-preferred subordinate questionnaire

(d) Production orientation(e) Employee orientation.

< Answer >

22. The basic elements of communication are

(a) Source/encoder, signal, decoder/destination

< Answer >
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(b) Sender/message, encoder, receiver/decoder

(c) Signal, source/sender, decoder/destination

(d) Signal, source/decoder, encoder/destination(e) Source/sender, signal, receiver/destination.

23. Herzberg, a behavioral studies scientist, propounded the two-factor theory of motivation. This

theory consists of motivators and(a) Working conditions

(b) Safety factors

(c) Power factors(d) Hygiene factors

(e) Recognition factors.

< Answer >

24. Which of the following statements is/are true about Economic Order Quantity (EOQ)?

I. It is helpful for determining desirable inventory levels when demand is predictable.II. EOQ is useful in determining inventory levels of parts and materials used in production, as

well.

III. Decisions based on EOQ could lead to shortage or excess of inventory.

(a) Only (II) above(b) Only (III) above

(c) Both (I) and (II) above(d) Both (I) and (III) above

(e) All (I), (II) and (III) above.

< Answer >

25. Kurt Lewin, a researcher at the University of Iowa, and his colleagues, proposed three leadershipstyles. viz., autocratic, democratic and laissez-faire. Which of the following statements is nottrueregarding these three leadership styles?

(a) A democratic leader actively tries to solicit the input of subordinates.

(b) A laissez-faire leader avoids making decisions(c) An autocratic leader will always have low performance from employees

(d) A democratic leader usually requires a consensus before reaching a decision

(e) Autocratic leaders make decisions on their own.

< Answer >

26. In a PERT network, the sequence of events and activities requiring the longest period of time to

complete is

(a) Called the network(b) Indicated by thin arrows

(c) The path that managers avoid

(d) The critical path

(e) Eliminated from the rest of the project so that the project will not take too long.

< Answer >

27. JIT (Just-In-Time) inventory control is an approach to inventory control that stresses on having

materials arrive just when they are required in the production process. Which of the following does

not apply to a Just-In-Time (JIT) system?(a) Suppliers need to be located in close proximity

(b) Organization must have ISO 9001 certification

(c) Reliable transportation facilities should be available(d) Suppliers need to be capable of providing high quality materials

(e) Long-term relationships should be maintained with the suppliers.

< Answer >

28. Which of the following ratios when high increases an organizations profitability resulting in a

lesser need for investment in assets?

< Answer >


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(a) Current

(b) Activity

(c) Liquidity(d) Profitability

(e) Quick.

29. Which of the following strategies of overcoming resistance to change involves selectively providinginformation about a change so that it appears more attractive or necessary to potential resisters?

(a) Cooptation

(b) Manipulation(c) Coercion

(d) Negotiation

(e) Participation.

< Answer >

30. In order to reduce the subjective interpretation inherent in graphic rating scales, performanceappraisal experts have developed

(a) Formal appraisal


(c) Standard appraisal(d) Behaviorally anchored rating scales

(e) 360-degree appraisal.

< Answer >

31. Which of the statements is/are false with respect to element(s) of the motivation process?I. Need is the origin of any motivated behavior.

II. Goals are directed at fulfillment of needs.

III. Drives are action oriented and provide thrust to reaching a goal.

(a) Only (I) above(b) Only (II) above

(c) Only (III) above

(d) Both (I) and (II) above

(e) Both (II) and (III) above.

< Answer >

32. The labor productivity index is also referred to as

(a) Output per labor unit ratio(b) Output per work-hour ratio

(c) Output per work-day ratio

(d) Input per work-hour ratio

(e) Input per work-day ratio.

< Answer >

33. Managers must develop methods of measurement to signal when deviations from standards are

occurring so that

(a) The plan can be abandoned(b) Quality control personnel can be notified

(c) The measurement standards can be checked(d) Corrective action can be taken(e) Care can be taken in future.

< Answer >

34. Which of the following can be used in training high-potential employees to become effective

leaders?I. 360 degree feedback.

II. Organization culture workshops.

III. List of dos and donts.

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IV. Community empathy.

(a) Only (II) above

(b) Both (I) and (III) above(c) Both (II) and (IV) above

(d) (I), (II) and (IV) above

(e) (I), (III) and (IV) above.35. Which of the following points pertains to Synectics, which is a technique to enhance creativity in

organizations?

I. The leader of the group plays a key role.II. Members are involved in a complex set of interactions that give rise to a solution.

III. The emphasis is on generating as many ideas as possible.

IV. The leader guides the discussion without revealing the problem so that members are prevented

from reaching a premature solution.(a) Both (I) and (III) above

(b) Both (I) and (IV) above


(d) (I), (II) and (IV) above(e) All (I), (II), (III) and (IV) above.

< Answer >

36. People who work in multinational corporations are generally categorized asI. Expatriates.

II. Third country nationals.

III. Host country nationals.(a) Only (I) above

(b) Only (II) above

(c) Only (III) above

(d) Both (I) and (III) above(e) All (I), (II) and (III) above.

< Answer >

37. The stage of Kurt Lewins change model, which involves preparing employees to accept change is

(a) Refreezing(b) Changing

(c) Unfreezing

(d) Benchmarking(e) Moving.

< Answer >

38. Of the various leadership styles suggested by the path-goal theory, which of the following

statements is/are true about Supportive Leadership?

I. It involves creating a pleasant organizational climate.II. It involves providing clear guidelines to subordinates.

III. It shows concern for subordinates.

IV. It corresponds to task-centered leadership described in other leadership theories.(a) Only (II) above

(b) Both (I) and (III) above

(c) Both (II) and (IV) above(d) (I), (II) and (III) above

(e) (I), (III) and (IV) above.

< Answer >

39. Which of the following involves overseeing the transformation process that converts resources such

as labor and raw materials into finished goods and services?

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(a) Simulation

(b) Organizing

(c) Operations Management(d) Linear programming

(e) Inventory management.

40. Hazard analysis and Critical Control Point Method (HACCP) is used in the food manufacturingindustry to identify and prevent microbial and other germs from causing harm to food. Which of the

following principles involves identification of preventive measures the manufacturing units can

adopt, to control food safety hazards that arise during processing?(a) Hazard analysis

(b) Identifying control points

(c) Critical limits

(d) Establish corrective actions(e) Establishing procedures to ensure correct working.

< Answer >

41. Which of the following is/are example(s) of feedforward control?

I. Quality control inspections.

II. Procedures.III. Policies.

IV. Budgets.V. Balance sheets.

(a) Both (I) and (IV) above

(b) Both (II) and (III) above(c) (I), (IV) and (V) above


(e) All (I), (II), (III), (IV) and (V) above.

< Answer >

42. Which of the following is/are inference(s) drawn from the Ohio State studies?I. The dimension initiating structure is similar to the job centered leader behavior identified by Iowa studies.

II. The dimension consideration emphasizes people related issues.

III. Ohio State studies consider initiating structure and consideration as the two ends of the same continuum.IV. The two-dimensional approach led to the probability that a leader might place emphasis on both task and people

related issues.

(a) Only (IV) above

(b) Both (I) and (II) above

(c) Both (III) and (IV) above(d) (I), (II) and (IV) above

(e) All (I), (II), (III) and (IV) above.

< Answer >

43. Assigning workers additional tasks on the same level, which increases the number of tasks theyhave to do, is known as

(a) Job enrichment

(b) Job enlargement(c) Job rotation

(d) Vertical job loading

(e) Job loading.

< Answer >

44. Force(s)/trait(s) within the manager that determine(s) effective leadership behavior include(s)his/her

I. Values.

II. Confidence in subordinates.

< Answer >


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III. Hunger for power.

IV. Aggressiveness.

(a) Only (I) above(b) Both (I) and (II) above


(d) (I), (II) and (IV) above(e) All (I), (II), (III) and (IV) above.

45. Which of the following information systems use events as inputs and gives outputs in the forms of

detailed reports and lists?(a) Transaction processing system

(b) Office automation system

(c) Decision support system

(d) Executive support system(e) Management information system.

< Answer >

46. Raj, Rahul, Ramesh and Rohit all wanted to start their own business after they graduated with their

Bachelor of Science degrees. They had a common purpose, they had set performance standards for

themselves and they had an approach to hold themselves mutually accountable. They can bereferred to as a

(a) Group(b) Alliance

(c) Federation

(d) Team(e) Co-operation.

< Answer >

47. A team consists of a set of people working together towards a common purpose. In an organization,

there can be different types of teams. A work team comprised of experts from various specialties is

most accurately referred to as(a) A functional team

(b) A cross-functional team

(c) An informal group(d) A self-managed team

(e) A self-directed team.

< Answer >

48. Blake and Mouton used the Managerial Grid as a framework to help managers learn what theirleadership style is and to track their movement toward the ideal management style. According to

them, the most effective leadership style is

(a) Country club management style

(b) Team management style(c) Impoverished management style

(d) Authority obedience management style

(e) Organization man management style.

< Answer >

49. The process of determining the tasks that make up a job and the skills, abilities and responsibilities

an employee needs to accomplish that job is known as

(a) Job description(b) Job analysis

(c) Skills inventory

(d) Job specification

(e) Human resource inventory.

< Answer >


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50. Andrew Carnegie said, "As I grow older, I pay less attention to what men say. I just watch what

they do." He was suggesting the importance of

(a) Face-to-face verbal communication(b) Non-verbal communication

(c) Cross-cultural communication

(d) Upward communication(e) Downward communication.

< Answer >

51. Which of the following statements about assessment development centers is/are true?

I. It comprises appraisal of an employee by a high powered panel.II. Evaluation is subjective.

III. It identifies internal employees having the potential to carry the business forward.

IV. Though this process senior management talent is identified and nurtured so that they can train

junior employees.(a) Only (I) above


(c) Both (II) and (IV) above

(d) (II), (III) and (IV) above(e) All (I), (II), (III) and (IV) above.

< Answer >

52. Which of the following is an approach to systematic job analysis?(a) Job design

(b) Job enlargement

(c) Position analysis questionnaire(d) Job description analysis

(e) Graphic rating scale.

< Answer >

53. In internal recruitment a disadvantage is that when an employee is promoted to another job, it

becomes essential to find someone to fill his/her position in the organization. This is referred to as(a) Ripple effect

(b) Domino effect

(c) Replacement planning(d) Extinction

(e) Halo effect.

< Answer >

54. Debt management ratio shows(a) Excess of current assets over current liabilities

(b) Number of times the value of fixed assets covers the amount of loan

(c) What percentage of the organizations assets is financed by creditors

(d) Effective utilization of assets(e) Ability of an organization to meet short-term obligations.

< Answer >

55. When a junior employee responds to his manager after interpreting the message received from the

manager and simultaneously ensures that he understands the message correctly, which element ofthe communication process is in play?

(a) Selective perception

(b) Feedback (c) Semantics

(d) Grapevine

(e) Downward communication.

< Answer >

56. Which of the following statements is/are true about Douglas McGregors Theory X and Theory Y? < Answer >
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I. Theory Y assumes that above all people want security.

II. Theory X assumes that people have little ambition.

III. Theory X assumes that the complete utilization of the intellectual potential of the averageperson does not take place under the conditions of modern industrial life.

IV. Theory Y assumes that commitment towards achievement of goals is proportionate to the size

of rewards attained.(a) Only (IV) above


(c) Both (II) and (IV) above(d) (II), (III) and (IV) above


57. There can be various types of controls in an organization. Which of the following is a self-

regulating control system that once put into operation, can automatically monitor the situation?(a) Strategic control system

(b) Tactical control system

(c) Operational control system

(d) Cybernetic control system(e) Noncybernetic control system.

< Answer >

58. There various external sources for obtaining job candidates. As a source for potential jobcandidates, which of the following generates the best referrals considering that a good referral

reflects on the source of the recommendation?

(a) Advertisements(b) The Internet

(c) Employee referrals

(d) Public employment agencies

(e) Outside consultants.

< Answer >

59. Listening is one of the most essential ingredients of effective communication. No message can be

properly understood without intent listening. Which of the following is not an effective listening

technique?(a) Avoiding premature evaluation

(b) Avoiding eye contact

(c) Exhibiting affirmative nods and appropriate facial gestures(d) Finding an area of interest in what the other person is saying

(e) Judging the content of the message, but not the weakness of the speaker.

< Answer >

60. Managers often have to choose the best alternative from a given set of alternatives. What is the

technique that managers use for selecting an optimum combination of factors from a series ofinterrelated alternatives?

(a) Economic order quantity

(b) Linear programming(c) JIT system

(d) Kanban

(e) Distribution logistics.

< Answer >

61. Some managers allow their personal likes and dislikes distort the ratings they give to their

subordinates. This is known as

(a) Shifting standards

(b) Rater bias

< Answer >
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(c) Different rater patterns

(d) The Halo effect

(e) Indirect assessment.

62. Which of the following theories states that an individual tends to act in a certain way, with the

expectation that the act will be followed by a given outcome, and according to the attractiveness of

the outcome?(a) Vrooms expectancy theory

(b) Adam's equity theory

(c) Herzbergs motivation-hygiene theory(d) McClelland's three-needs theory

(e) Maslows need hierarchy theory.

< Answer >

63. In order to manage their businesses effectively, successful global management requires

(a) Rigid application of home-country practices(b) Biasness towards home-country managers

(c) Recruitment of people mainly from the home country

(d) Enhanced sensitivity to differences in national customs and practices

(e) Ignoring the differences in cultural values across various countries.

< Answer >

64. To encourage formal organizational communication, managers should

I. Support the flow of clear and concise statements through formal channels.II. Ensure free access to formal channels for all organization members.

III. Assign specific communication responsibilities to staff personnel.

IV. Restrict the use of formal channels.(a) Only (I) above

(b) Only (II) above

(c) Both (I) and (II) above

(d) Both (III) and (IV) above(e) (I), (II) and (III) above.

< Answer >

65. Ketan has just been asked to type up a report in two days using a software program he has never

seen before. Furthermore, fifteen graphs, bar charts, and pie charts are an integral part of the report.He will have to use a color printer in a different department because their department does not have

one. Ketan wonders if he will be able to get his project accomplished on time and in the format

wanted by his manager. This is an example of which variable in Vroom's expectancy theory?(a) Effort-performance linkage

(b) Performance-reward linkage

(c) Effort-reward linkage

(d) Attractiveness(e) Valence.

< Answer >

66. The collection of positive feelings, attitudes and beliefs that an individual has about his or her

current job can be referred to as(a) Organization change

(b) Job satisfaction

(c) Internal locus control(d) Organizational commitment

(e) Job sharing.

< Answer >

67. Which of the following refers to an organizations ability to convert its assets into cash to meet

current financial needs?

< Answer >


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(a) Liquidity

(b) Equity

(c) Debt(d) Profitability

(e) Net worth.

68. Information that originates outside the organization is known as external information. Which of thefollowing is an example of external information in an organization?

(a) Daily receipts and expenditures

(b) Salesperson Quotas(c) Descriptions of customer satisfaction with products and services

(d) Quantity of an item in hand or in inventory

(e) Cost and selling price of the companys item.

< Answer >

69. Evaluation of the effectiveness and efficiency of various systems within an organization is referredto as

(a) Budgeting

(b) Activity-based costing

(c) Quality control(d) Management audit

(e) Transfer pricing.

< Answer >

70. Which of the following is not an effective way to reduce resistance to change?

(a) Make definitive changes

(b) Set the stage for change(c) Promote real understanding

(d) Avoid surprises

(e) Involve individuals who will be affected by a change, in planning and implementing it.

< Answer >

71. Which of the following is/are postulate(s) of the path - goal theory?I. Expectancy theory is the foundation of the path-goal concept.

II. The behavior of the leader is motivational irrespective of the environment of the

subordinates.III. The leader sets clear and specific goals for subordinates.

IV. The leader suitably rewards its employees as per their performance.

(a) Only (I) above(b) Both (I) and (III) above

(c) Both (II) and (IV) above

(d) (I), (III) and (IV) above


< Answer >

72. McClelland highlighted the importance of three basic needs namely need for achievement, need for

affiliation and need for power. Which of the following is/are characteristic(s) exhibited by power-

motivated people?I. They have an intense desire for success and seek competitive situations.

II. They are willing to assert themselves when a decision needs to be made.

III. The Power motive has significant implications for the organization.IV. They have the desire to be influential.

(a) Only (IV) above



< Answer >
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(e) (II), (III) and (IV) above.

73. Which of the following is/are advantage(s) of preventive control systems?I. Actual output can be compared with planned output.

II. They discourage voluntary controls exercised by managers.

III. They reduce managerial burden.IV. Greater accuracy at work.

(a) Only (IV) above

(b) Both (I) and (II) above(c) Both (III) and (IV) above



< Answer >

74. A leader who involves employees in decision-making, delegates authority, and allows theemployees to have direct input into the final decision, with the leader serving as only one input

from the group is using which style of leadership?

(a) Democratic-participative

(b) Laissez-faire(c) Autocratic

(d) Consultative(e) Impoverished.

< Answer >

75. In the operations research methodology, which of the following steps precedes the others?

(a) Testing the model(b) Deriving a solution from the model

(c) Putting the solution into effect

(d) Mathematical model construction

(e) Providing controls for the model.

< Answer >

76. Which of the following is not a characteristic of operations research?

(a) It ensures long-term commitment to improvement of overall organizational quality

(b) It uses models to present problems(c) The model, variables, constraints and goals are presented in mathematical terms

(d) It quantifies the variables in a problem as far as possible

(e) It focuses on setting goals and development of effective measures to assess the solutionsapplicability in solving the problem.

< Answer >

77. Skills inventory is a means of assessing internal labor supply. Which of the following does notpertain to skills inventory while assessing internal labor supply?

(a) Employee skill(b) Employee interest

(c) Employee turnover

(d) Employee performance(e) Employee knowledge.

< Answer >

78. In the Japanese management style, the management function of leading is characterized by

I. Leader acting as a decision-maker and head of the group.II. Paternalistic style of management.

III. Common values.

IV. Face-to-face confrontation; emphasis on clarity.

V. Bottom-up communication.

< Answer >


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(a) (I), (II) and (III) above

(b) (I), (III) and (IV) above

(c) (I), (IV) and (V) above(d) (II), (III) and (V) above

(e) (II), (IV) and (V) above.

79. Raymond E. Miles proposed three models of management The Traditional Model, The HumanRelations Model and the Human Resources Model. Which of the following is/are policies of the

Human Resources Model?I. The managers basic task is to make each worker feel useful and important.II. The manager must create an environment in which all members may contribute to the limits of their abilities.

III. The manager must help in broadening subordinate self-direction and control.

IV. The manager must break down tasks into simple, repetitive, easily learnt operations.

(a) Only (I) above


(c) Both (II) and (III) above(d) Both (III) and (IV) above

(e) (II), (III) and (IV) above.

< Answer >

80. Which of the following is not a type of information system?(a) Transaction processing system

(b) Office automation system

(c) Management information system(d) Decision support system

(e) Customer support system.

< Answer >

81. Organizations that have a divisional structure may adopt which of the following types of

responsibility centers?(a) Profit

(b) Investment

(c) Cost

(d) Revenue(e) Expense.

< Answer >

82. Which of the following is the first step in the control process?(a) Comparing performance against standards

(b) Measuring performance

(c) Setting performance standards

(d) Determining deviations(e) Taking corrective action.

< Answer >

83 Which one of the fallowing is not a technique of financial control?

(a) Budgetary control(b) Quality circle

(c) Break-even analysis(d) Responsibility accounting(e) Internal audit.

< Answer >

84. Human resource planning consists of resource demand forecasting and resource supply forecasting.

Which of the following is not a long range factor in resource demand forecasting?(a) Demographics

(b) Relocations/plant closings

(c) Economy

< Answer >
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(d) Technological trends

(e) Social trends.

85. Which of the following are functions of distributed leadership?I. The powers and functions of a leader are shared.

II. With proper training and support, individuals have the potential to lead.

III. Leadership is a process.IV. Leadership is person-centered rather then organization-centered.

(a) Both (I) and (II) above

(b) Both (III) and (IV) above(c) (I), (II) and (III) above



< Answer >

86. Capacity decisions are one of the key decisions included in an operations management program.Which of the following would most likely happen, if a company was operating with insufficient

capacity?

(a) The company would have generally low production costs

(b) The company would be able to minimize operating costs(c) The company would have a loss of sales and lower profits

(d) The company would be able to maximize profits(e) The company would be able to gain market share.

< Answer >

87. All of the following differentiate charismatic leaders from non-charismatic leaders except(a) Divine grace(b) Oratory skills

(c) Consistency and focus

(d) Behavior that is mediocre

(e) Ability to respond to crisis.

< Answer >

88. Which of the following costs decreases with an increase in inventory?

(a) Cost of capital

(b) Storage space costs(c) Obsolescence costs

(d) Ordering costs

(e) Insurance.

< Answer >

89. Which of the following is not a corrective action resulting from the performance appraisal system?

(a) Job performance

(b) Incentives

(c) Training(d) Penalties

(e) Termination.

< Answer >

90. Which of the following is/are proposition(s) for making controlling successful?I. Managers should make sure the mechanics of the control process are understood by organization members

involved in controlling.

II. Managers should use control activities to achieve many different kinds of goals.III. Managers should ensure that control activities are supported by most organization members.

IV. Managers should make sure that the information on which corrective action is based is timely.

(a) Only (I) above

(b) Both (I) and (II) above


< Answer >


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91. What is the correct sequence of the following steps in the Career Strategy Formulation process?I. Analysis of environment threats and opportunities.

II. Development of long-range personal and professional goals.

III. Development of strategic career alternatives.IV. Preparation of personal profile.

V. Monitoring progress.

(a) (I), (II), (IV), (III) and (V)(b) (I), (II), (IV), (V) and (III)

(c) (IV), (I), (II), (V) and (III)

(d) (II), (III), (I), (V) and (IV)

(e) (IV), (II), (I), (III) and (V).

< Answer >

92. For information to be useful to managers, it must possess certain attributes. The attribute which

refers to information as being broad or narrow in coverage of an area of interest is known as

(a) Information relevance

(b) Information completeness(c) Information accuracy

(d) Information origin(e) Information scope.

< Answer >

93. Which of the following elements at the workplace would constitute esteem needs?

I. Promotion.

II. Opportunity to handle challenging projects.

III. Teamwork.IV. Lunch breaks.

V. Pay hike.

(a) Both (I) and (V) above(b) Both (II) and (III) above

(c) (I), (II) and (V) above(d) (II), (III) and (IV) above

(e) (III), (IV) and (V) above.

< Answer >

94 Which of the following appraises an organization's position and helps it determine where it is,where it is heading with its current plans and programs, whether it is meeting its objectives, and

whether any revision of plans is required to enable the organization to achieve its predefined goals

and objectives?(a) Management audit

(b) Social audit

(c) Enterprise self-audit

(d) Ethical audit(e) Operational audit.

< Answer >

95. Which of the following represents the structure of work such that performance and worker

satisfaction are maximized?(a) Job design

(b) Job rotation

(c) Job enlargement

< Answer >
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(d) Job enrichment

(e) Job sharing.

96. Innovation may take place in the event of all of the following situations except(a) An unexpected event or a failure

(b) Realization of incongruity between what is assumed and what the real situation is

(c) Change in leadership(d) Market changes

(e) Demographic changes.

< Answer >

97. Supervisor's rating of individual employees on characteristics using typically a five grade system iscalled

(a) Formal appraisal


(c) BARS(d) Graphic rating scale

(e) 360-degree appraisal.

< Answer >

98. Which of the following statements is/are true with regard to Decision Support Systems (DSS)?

I. It is characterized by rapid response times.II. It deploys easy-to-use software and interactive processing.

III. It uses information generated by executive information systems.IV. It replaces a managers judgement.

(a) Only (II) above

(b) Both (I) and (II) above(c) Both (III) and (IV) above



< Answer >

99. General Manager (Marketing) of Sumit Ltd., who monitors fortnightly achievements of eachmanager and gives instructions for better results in marketing, is acting in terms of which function?

(a) Planning

(b) Auditing(c) Controlling

(d) Leading

(e) Organizing.

< Answer >

100. Which of the following can be measured by using a graphic rating scale?

I. Quantity of work.

II. Quality of work.

III. Attendance.IV. Dependability.

(a) Only (II) above

(b) Both (I) and (III) above(c) Both (II) and (IV) above



< Answer >
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Suggested Answers

Introduction to Management - II (MB112) : October 2006

Answer : (a)Reason : Lower rates of turnover and absenteeism are true about organizationally

committed and satisfied employees.

< TOP >

Answer : (d)

Reason : When a manager asks his assistant manager to provide feedback about the jobperformance of the individual subordinate working under him in writing, it is called

performance appraisal.

< TOP >

Answer : (d)Reason : An organizations choice of responsibility centers depends to a great extent on

the structure of the organization and not on its control mechanisms. Hence, statement

(I) is not true. Statements (II), (III) and (IV) are true about responsibility centers.Hence, option (d) is the answer.

< TOP >

Answer : (c)

Reason : MIS (Management Information System) can be defined as an integrated, user-machine system for providing information to support managerial, operational and

decision-making functions in an organization. The first necessary step to effectively

operate an MIS is determining information needs.

< TOP >

Answer : (d)Reason : Hersey and Blanchards model proposes that a leader should adjust his or her

leadership style in accordance with the readiness of followers.

< TOP >

Answer : (e)Reason : Job analysis is the process of determining the tasks that make up a job and the

skills, abilities and responsibilities an employee needs to accomplish that job.

Therefore, job analysis is not a motivational technique, while all others are techniques

of motivation.

< TOP >

Answer : (a)

Reason : When a manager interviews a job candidate by asking him a list of questions

from an outline, it is an example of a structured interview. In this, the interviewee hasa predetermined set of questions that are asked in sequence with virtually no

deviations. (b) A stress interview relies on a series of harsh rapid-fire questions that

are indeed to upset the applicant and show how the applicant handles stress. (c)Unstructured interviews are informal and unorganized. (d) A Comprehensive

interview is an in-depth selection interview which is designed to find out more about

the applicant as an individual, and in general, obtain information of interest to theinterviewer so that the suitability of the candidate for the job and the organization can

be determined. (e) Semi-structured interview is a combination of structured andunstructured interviews.

< TOP >

Answer : (d)Reason : Process Consultation intervention technique is concerned with the interpersonal

relations and dynamics operating in work groups. Hence, from above discussion, we

can infer that option (d) is correct.

< TOP >

Answer : (c)

Reason : In the geocentric orientation toward international business, a firm analyzes the needs

< TOP >
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of customers worldwide and then adopts standardized practices for all the markets it

serves.

Answer : (a)Reason : A leader shows high relationship behavior and high task behavior when

I. Eventually, employees learn to perform their tasks.

II. Employees still need to be guided by leaders.

< TOP >

Answer : (c)

Reason : All the given statements about equity theory are true except the statement that

perception of fairness depends on the behavior and treatment a superior emits towardsan employee.

< TOP >

Answer : (d)

Reason : An example of an internal force for change is workforce. Hence, from above

discussion, we can infer that option (d) is correct. Options (a), (b), (c) and (e) are allincorrect as they are all external forces for change.

< TOP >

Answer : (e)Reason : The following statements are true with respect to discretionary expense centers:

I. The output of a discretionary expense center cannot be directly used to produce revenues.

II. Budgets for discretionary expense centers are developed only in terms of maximum resourcesthat can be consumed by them in a particular period.

III. For assessing the budgetary performance, the expense constraints are established at the

discretion of the manager.

< TOP >

Answer : (b)

Reason : Informal organizations that yield considerable power in formal organizations are

referred to as habatsu.

< TOP >

Answer : (d)

Reason : Trade payables are a current liability and not a current asset.

< TOP >

Answer : (c)Reason : Manager Inventory Chart is a partial organization chart that shows managerial

positions, current incumbents, potential replacements for each position, and the age ofeach person. However, it does not show the position to which a manager may be

promoted. Hence from above discussion, we can infer that option (c) is not anadvantage of Manager Inventory Chart. Options (a), (b), (d) and (e) are all advantages

of Manager Inventory Chart.

< TOP >

Answer : (c)Reason : According to Maslow, a person who is looking for affection, belongingness,

acceptance, and friendship is said to be having a social need.

< TOP >

Answer : (a)Reason: The sequence of the phases in the managerial creative process is (III) unconscious

scanning, (II) intuition, (I) insight and (IV) logical formulation. Hence, option (a) is

the answer.

< TOP >

Answer : (d)Reason : Liquidity ratios measure the ability of an organization to meet its short-term

obligations by using its current assets.

< TOP >

Answer : (c)Reason : In US Management style, organizing process usually involves (I) Individual

responsibility and accountability, (II) Clear and specific decision responsibility and

(V) Formal, bureaucratic organization structure.

< TOP >
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Answer : (a)

Reason : According to Fiedler, the least-preferred coworker questionnaire measures

whether a person is task-oriented or relationship-oriented.

< TOP >

Answer : (a)

Reason : The basic elements of interpersonal communication are source/encoder, signal, and

decoder/destination.

< TOP >

Answer : (d)

Reason : According to Herzberg and his associates job content factors which cause

satisfaction are known as motivators and job context factor that cause dissatisfactionHygene factors. (d) is the correct answer.

< TOP >

Answer : (d)

Reason :The following statements is/are true about economic order quantity (EOQ):

I. It is helpful for determining desirable inventory levels when demand ispredictable.

III. Decisions based on EOQ could lead to shortage or excess of inventory.

Statement (II) is not true as EOQ may not be useful in determining inventory levels of

parts and materials used in production.

< TOP >

Answer : (c)

Reason : An autocratic leader will always have low performance from employees, is nota true statement about autocratic leadership. An autocratic leader may have high

performance too from employees.

< TOP >

Answer : (d)Reason : In a PERT network, the sequence of events and activities requiring the longest

period of time complete is called the critical path.

< TOP >

Answer : (b)

Reason : Having ISO 9001 certification is not a pre-requisite to adopt a Just-In-Time(JIT) system. Hence, from above discussion, we can infer that option (b) is correct.

Options (a), (c), (d) and (e) are all characteristics of Just-In-Time (JIT) system.

< TOP >

Answer : (b)Reason : Activity rations when high increases an organizations profitability resulting in a lesser

need for investment in assets.

< TOP >

Answer : (b)Reason : Manipulation strategy of overcoming resistance to change, usually involves

selectively providing information about a change so that it appears more attractive or

necessary to potential resisters.

< TOP >

Answer : (d)Reason : Behaviorally Anchored Rating Scales (BARS) is a sophisticated and useful

rating method. BARS contain sets of specific behaviors that represent gradations of

performance used as common reference points (anchors). (d) is correct answer.

< TOP >

Answer : (b)

Reason : Statement (II) is false as drives are directed at fulfillment of needs.

< TOP >

Answer : (b)

Reason : The labor productivity index is also referred to as output per work-hour ratio.

< TOP >

Answer : (d)

Reason : Managers must develop methods of measurement to signal when deviations from

< TOP >
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standards are occurring so that corrective action can be taken.

Answer : (d)

Reason : The following can be used in training high-potential employees to become

effective leaders:

I. 360 degree feedback.II. Organization culture workshops.

IV. Community empathy.

< TOP >

Answer : (d)

Reason :The following points pertains to synectics:

I. The leader of the group plays a key role.

II. Members are involved in a complex set of interactions that give rise to a solution.

IV. The leader guides the discussion without revealing the problem so that members

are prevented from reaching a premature solution.

Statement (III) the emphasis is on generating as many ideas as possible pertains tobrainstorming..

< TOP >

Answer : (e)

Reason : People who work in multinational corporations are generally categorized as

I. Expatriates.

II. Third country nationals.

III. Host country nationals.

< TOP >

Answer : (c)

Reason : The stage of Kurt Lewin's change model, which involves preparing employees to

accept change is unfreezing

< TOP >

Answer : (b)

Reason :The following statements are true about supportive leadership:

I. It involves creating a pleasant organizational climate.

III. It shows concern for subordinates.

Instrumental leadership involves providing clear guidelines to subordinates. Hence,

statement (II) is not true.

Supportive leadership corresponds to relationship-oriented leadership described inother leadership theories. Instrumental leadership corresponds to task-centered

leadership described in other leadership theories.

< TOP >

Answer : (c)

Reason : Operations Management oversees the transformation process that convertsresources such as labor and raw materials into finished goods and services.

< TOP >

Answer : (a)

Reason : Hazard analysis involves identification of preventive measures the manufacturing

units can adopt, to control food safety hazards that arise during processing.

< TOP >
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Answer : (d)

Reason : Policies, procedures, and budgets are examples of feedforward control. Quality

inspections are examples of concurrent controls and balance sheets are examples offeedback controls.

< TOP >

Answer : (d)Reason : The following are inferences drawn from the Ohio State studies:

I. The dimension initiating structure identified by Ohio State studies is similar to

the job centered leader behavior identified by Iowa studies.

II. Consideration in Ohio studies emphasizes people related issues.

IV. The two-dimensional approach led to the probability that a leader might place

emphasis on both task and people related issues.

Statement (III) is not an inference as Ohio State studies consider initiating structure

and consideration as independent behaviors and not two ends of the same continuum.

< TOP >

Answer : (b)

Reason : Job enlargement is a job design approach that involves the allocation of a widervariety of similar tasks to a job in order to make it more challenging.

< TOP >

Answer : (d)

Reason : Forces/traits within the manager that determine effective leadership behaviorinclude his/her

I. Values.

II. Confidence in subordinates.

IV. Aggressiveness.

< TOP >

Answer : (a)

Reason : A transaction processing system uses events as inputs and gives outputs in the formsof detailed reports and lists.

< TOP >

Answer : (d)

Reason : A team has a common purpose and long-term existence and has an approach to

hold themselves mutually accountable. Any congregation of individuals is called agroup. An alliance is a relatively temporary group of persons. A federation is one

which the constituents (members) act independently, though bound by a common

goal. Cooperation is extending help to other members of a group.

< TOP >

Answer : (b)

Reason : A work team comprised of experts from various specialties is most accurately

referred to as a cross-functional team. Hence, from above discussion, we can infer that

option (b) is correct.

< TOP >

Answer : (b)

Reason : According to Blake and Mouton, the most effective leadership style is Team

management style. 'Team Managers' believe that concern for people and tasks are

compatible and that tasks need to be carefully explained and decisions endorsed by

subordinates to achieve a high level of commitment. Hence, from above discussion,

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we can infer that option (b) is correct.

Answer : (b)

Reason : Job analysis is the process of determining the tasks that make up a job and the

skills, abilities and responsibilities an employee needs to accomplish that job. Hence,

from above discussion, we can infer that option (b) is correct.

< TOP >

Answer : (b)

Reason : Non-verbal communication includes body posture, eye contact, distance from the

receiver, voice inflection, rate of speech, gesture, silence etc.

< TOP >

Answer : (b)

Reason : The following statements about assessment development centers (ADC)are true:

I. It comprises appraisal of an employee by a high powered panel.

III. It identifies internal employees having the potential to carry the business forward.

Statement (II) is not true as evaluation in ADC is objective.

Statement (IV) is not true as in this process junior talent is identified and nurtured totake them to higher managerial responsibilities.

< TOP >

Answer : (c)

Reason : Position analysis questionnaire is an approach to systematic job analysis.

< TOP >

Answer : (a)

Reason : When an employee is promoted to another job, it becomes essential to find someone to

fill his/her position in the organization. This is referred to as the ripple effect.

< TOP >

Answer : (c)

Reason: Debt management ratio shows what percentage of the organizations assets is financed by

creditors.

< TOP >

Answer : (b)

Reason : A message that is generated by the receiver in response to the senders originalmessage is known as feedback. So, (b) is correct answer.

< TOP >

Answer : (c)

Reason : The following statements are true about Douglas McGregors Theory X and

Theory Y:

II. Theory X assumes that people have little ambition.

IV. Theory Y assumes that commitment towards achievement of goals is

proportionate to the size of rewards attained.

Statement (I)-All people want security is true of Theory X and statement (III)

complete utilization of the intellectual potential of the average person does not takeplace under the conditions of modern industrial life is an assumption of theory Y.

Hence, option (c) is the answer.

< TOP >

Answer : (d)

Reason : Cybernetic control system is a self-regulating control system that once put intooperation, can automatically monitor the situation. All other control systems may rely

< TOP >


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on human discretion. So, (d) is the correct answer.

Answer : (c)

Reason : As a source of potential job candidates, employee referrals generate the best

referrals, because employees can provide information on the applicants ability to

perform on the job and how well he or she can get along with others. Hence fromabove discussion, we can infer that option (c) is correct.

< TOP >

Answer : (b)

Reason : Avoiding eye contact is not an effective listening technique. Effective listening

requires eye contact. Hence, from above discussion, we can infer that option (b) is notan effective listening technique. Options (a), (c), (d) and (e) are all effective listening

techniques.

< TOP >

Answer : (b)

Reason : Linear programming is a technique for selecting an optimum combination offactors from a series of interrelated alternatives, each subject to limitations, to achieve

a desired goal.

< TOP >

Answer : (b)

Reason : Some managers allow their personal likes and dislikes to distort the ratings they giveto subordinates. This is called Rater bias.

< TOP >

Answer : (a)

Reason : Vrooms expectancy theory assumes that an individual tends to act in a certain

way, with the expectation that the act will be followed by a given outcome and

according to the attractiveness of the outcome.

< TOP >

Answer : (d)

Reason : Successful global management requires enhanced sensitivity to differences innational customs and practices.

< TOP >

Answer : (e)

Reason : To encourage formal organizational communication, managers should support theflow of clear and concise statements through formal channels, ensure free access to

formal channels for all organization members, and assign specific communication

responsibilities to staff personnel.

< TOP >

Answer : (a)

Reason : The given example explains the effort-performance linkage of Vrooms theory.

< TOP >

Answer : (b)

Reason : Complete understanding the nature of job and expected level of performance and

achieving/reaching peak level performance gives job satisfaction.

< TOP >

Answer : (a)

Reason : Liquidity refers to an organizations ability to convert its assets into cash to meetcurrent financial needs.

< TOP >

Answer : (c) < TOP >
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Reason : Descriptions of customer satisfaction with products and services are examples of

external information in an organization.

Answer : (d)

Reason : Functioning of various systems in an organization can be better understood by

conducting management audits. The management audit encompass verificationfunctioning various systems in an organization. (d) is correct answer.

< TOP >

Answer :(a)

Reason : Making definitive changes is not an effective way to reduce resistance to change.

Hence, from above discussion, we can infer that option (a) is correct. Options (b), (c),(d) and (e) are all effective ways to reduce resistance to change.

< TOP >

Answer : (d)

Reason : The following are the postulates of the path goal theory - I. Expectancy theory is

the foundation of the path-goal concept. III. The leader sets clear and specific goalsfor subordinates. IV. The leader suitably rewards its employees as per their

performance. The behavior of the leader is motivational to the extent that suchbehavior compliments the environment of the subordinates. Therefore, statement (II)is incorrect and option (d) is the answer.

< TOP >

Answer : (e)

Reason :The following are characteristics exhibited by power-motivated people:

II. They are willing to assert themselves when a decision needs to be made.

III. The Power motive has significant implications for the organization.

IV. They have the desire to be influential.

Achievement oriented people have an intense desire for success and seek competitive

situations. Hence, statement (I) is not true.

< TOP >

Answer : (c)

Reason :The following are advantages of preventive control systems:

III. They reduce managerial burden.

IV. Greater accuracy at work.

Actual output can be compared with planned output in direct control. Hence, statement

(I) is not true.

Preventive controls encourage voluntary or self control controls exercised bymanagers and this increases managerial responsibility. Hence, statement (II) is not

true.

< TOP >

Answer :(a)

Reason : A democratic-participative leader involves employees in decision-making,delegates authority, and allows the employees to have direct input into the final

decision, with the leader serving as only one input from the group.

< TOP >

Answer : (d)

Reason : In the operations research methodology, mathematical model construction

precedes the other steps.

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Answer : (a)

Reason :Ensuring long-term commitment to improvement of overall organizational quality is a

characteristic of total quality management.

< TOP >

Answer : (c)

Reason : A skills inventory is a computerized database consisting of information regardingan employee, his skills, experience, interests, performance and other relevant personal

characteristics. However, skills inventory does not provide any information about

employee turnover.

< TOP >

Answer : (d)

Reason : In the Japanese management style, the management function of leading is

characterized by

II. Paternalistic style of management.

III. Common values.

V. Bottom-up communication.

In Japanese management the leader acts as a social facilitator and group member.Hence, statement (I) is not characteristic of Japanese management.

In Japanese management, confrontation is avoided; emphasis is on harmony. Hence,statement (IV) is also not a characteristic.

Both statements (I) and (IV) are characteristics of the US style of management.

< TOP >

Answer : (c)

Reason :The following are policies of the human resources model:

II. The manager must create an environment in which all members may contribute tothe limits of their abilities.

III. The manager must help in broadening subordinate self-direction and control.Statement (I) - the managers basic task is to make each worker feel useful and

important is a policy of the human relations model.

Statement (IV) the manager must break down tasks into simple, repetitive, easilylearnt operations is a policy of the traditional model.

< TOP >

Answer : (e)

Reason : Customer support system is not a type of information system

< TOP >

Answer : (a)

Reason : Organizations that have a divisional structure may adopt a profit center because thelarge divisions in these organizations generally have control over both revenues and

expenses associated with profits.

< TOP >

Answer : (c)

Reason : Controlling is the task of evaluating the performance and taking corrective actionsto accomplish organizational objectives in accordance with predetermined ones. For

this the first step is setting performance standards. So, (c) is the correct answer.

< TOP >

Answer : (b) < TOP >
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Reason : Financial control is relevant for those aspects of business operations whose

outcomes are expressed in monetary terms. The major techniques of financial control

at operative level are budgetary control, break-even analysis, Responsibilityaccounting and internal audit. Quality circle is not a technique of financial control and

it is a technique of operating control.

Answer : (b)

Reason : Relocations/plant closings constitute a short range factor in resource demandforecasting. Hence, option (b) is the answer.

< TOP >

Answer : (c)

Reason :The following are functions of distributed leadership:

I. The powers and functions of a leader are shared.

II. With proper training and support, individuals have the potential to lead.

III. Leadership is a process.

Leadership is organization-centered rather then person-centered. Therefore, statement

(IV) is not a function of distributed leadership.

< TOP >

Answer : (c)

Reason : The event that would be most likely to happen if a company was operating with

insufficient capacity is that the company would have a loss of sales and lower profits.

< TOP >

Answer : (d)

Reason : Mediocre behavior does not characterize charismatic leadership.

< TOP >

Answer : (d)

Reason : Ordering costs decrease with an increase in inventory. The remaining costs increase

with an increase in inventory.

< TOP >

Answer : (a)

Reason :Job performance is an activity of the individual in a performance appraisal system and

not a corrective action resulting from an appraisal.

< TOP >

Answer : (d)

Reason : Ensuring that control activities are supported by most organization members is notessential for making controlling successful.

< TOP >

Answer : (e)

Reason : The correct sequence of the steps in the career strategy formulation process is:

IV. Preparation of personal profile.

II. Development of long-range personal and professional goals.

I. Analysis of environment threats and opportunities.

III. Development of strategic career alternatives.

V. Monitoring progress.

Hence, option (e) is the answer.

< TOP >

Answer : (e) < TOP >


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Reason : Information scope refers to information as being broad or narrow in coverage of an

area of interest is known as information scope.

Answer : (a)

Reason :The following elements at the workplace would constitute esteem needs:

I. Promotion.V. Pay hike.

< TOP >

Answer : (c)

Reason : An enterprise self-audit appraises an organizations position and helps it determine

where it is, where it is heading with its current plans and programs, whether it ismeeting its objectives, and whether any revision of plans is required to enable the

organization to achieve its predefined goals and objectives.

< TOP >

Answer : (a)

Reason : Job design is the structure of work such that performance and worker satisfaction

are maximized.

< TOP >

Answer : (c)

Reason :Innovation may take place in the event of all the given situations except when there is

a change in leadership.

< TOP >

Answer : (d)

Reason : Graphic rating scales use a number of factors, including general behaviors andcharacteristics on which employees are rated by superior. Superiors rate individuals on

each factor, using a scale that typically has about five grades. So, (d) is correct

answer.

< TOP >

Answer : (b)

Reason : The following statements are true with regard to Decision Support Systems (DSS):I. It is characterized by rapid response times.

II. It deploys easy-to-use software and interactive processing.

The DSS uses information generated by transaction processing systems and office

automation systems. Hence, statement (III) is not true.

DSS supports a managers judgement, and does

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7347971 Intro to Mgmt Vol