Co-located with

24-25 September 2012 ETC Venues St Paul’s,

London, UK

Created by

www.terrapinn.com/telecom

7th annual event

Gold sponsors

Silver sponsor

Do you need to offset falling revenues? Are you finding it difficult to assess and monetise new revenue streams?

Join the 7th annual Telecom World Congress to learn how to better exploit data and content opportunities, upgrade and develop new networks, enhance customer loyalty, and assess new areas for growth.

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Learn how to develop convergence business models necessary for survival in saturated markets

Learn how NTT Docomo partnered to enhance their ‘personal cloud’ services

Debate the best way to engage with customers and increase satisfaction with Telekom Austria and Orange

Network with operators from across the globe including Tata Communications and Bangla Phone

Learn from BT how to enhance existing network capabilities to avoid full scale roll outs

Hear how global operators are re-defining their role to compete with OTT players

Learn how Turkcell successfully expanded its international operations through the creation of an MVNO

Network with international wholesale carriers from our co-located Carriers World

Hear how Telecom Italia re-organised its customer engagement systems to increase retention

Assess the best regions for growth with international operator China Telecom Europe

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media partners

confirmed speakers include

Sanjay BawejaCFOTata Communications

Telecoms Operators

Beatriz Butsana-SitaManaging Director BT Global Telecom Markets

Ayse SokulluHead of International ExpansionTurkcell

Michael Havas Group Director Customer Service & OnlineTelekom Austria Group

Paolo Menghini Head of Retention Telecom Italia

Alan Brown Business Director Telefonica Ireland

Peter Crayfourd Head of Customer Lifecycle Experience, Quality & CSR Orange Group

Chris JaguszManaging DirectorSSE Telecoms

Jacques Bonifay CEOTransatel

Amjad KhanCEOBangla Phone

Milind KangleCEOLycamobile

Chandan Ghosh Head of Business SolutionsAircel

Thierry ZylberbergEVP

Orange France Telecom

Yusuke Hirayama Director,

Ubiquitous Services NTT Docomo

Yan OuManaging Director

China Telecom Europe

Monday 24th September 2012Day One

08:50 Chairman’s opening address Daniel ShepherdVP ICT PractiseFrost and Sullivan

09:00 Keynote: Developing convergence business models that will thrive in a highly saturated market

Sanjay BawejaCFOTata Communications

09:20 In conversation: Can operators become more than just a dumb pipe? Sanjay Baweja, CFO, Tata Communications Alan Brown, Business Director, Telefonica Ireland Chris Jagusz, Managing Director, SSE Telecoms

10:00 How can operators and MVNOs partner to achieve major international growth? Milind KangleCEOLycamobile

11:00 Case study: How NTT Docomo partnered to expand its ‘personal cloud’ revenue streams

Yusuke Hirayama, Director, Ubiquitous Services Department, NTT Docomo Yuval Koren, CEO, Eye-fi

11:20 Case study: How to successfully increase revenue from mHealth offerings

Thierry ZylberbergEVPFrance Telecom

11:40 How to increase and route global traffic through your network

Ravindran MahalingamGeneral Manager EMEAHutchison Global Communications

14:00 How to avoid full scale next gen rollout by enhancing existing network capabilities

Beatriz Butsana-SitaManaging DirectorBT Global Telecom Markets

14:40 In conversation: Should operators upgrade core networks early to capture new revenue or wait for customer demand? Beatriz Butsana-Sita, Managing Director, BT Global Telecom Markets Chris Jagusz, Managing Director, SSE Telecoms

16:30 How to use cloud to develop total communication services for your customers

Alan BrownBusiness DirectorTelefonica Ireland

16:50 How can operators create the network capability to enable businesses to maximize cloud computing? Nathan BellVP Products and MarketingTelstra International

17:10 In conversation: Will cloud services ever be secure? How to avoid customer data loss and leakage

Nathan Bell, VP Products and Marketing, Telstra International Yusuke Hirayama, Director, Ubiquitous Services Department, NTT DocomoChandan Ghosh, Head Business Solutions, Aircel

14:20 How to upgrade networks to meet increasing customer demand

10:20 Morning refreshments and networking shared with Carriers World attendees

RE-IMAGINING THE TRADITIONAL TELCO

NEW REVENUE OPPORTUNITIES

NEXT GENERATION NETWORKS

15:20 Speed Networking and refreshments with Carriers World attendees

COMMERCIALISING CLOUD

17:50 Networking evening and drinks reception shared with Carriers World Attendees

12:00 Networking lunch with Carriers World attendees

Tuesday 25th September 2012Day Two

08:50 Chairman’s opening address

Andre PopovPartnerPeppers and Rogers

09:00 Determining how to leverage your customer management strategy to improve customer loyalty and reduce churn Paolo MenghiniHead of RetentionTelecom Italia

09:30 How can operators re-focus on the customer and increase loyalty? Peter CrayfourdHead of Customer Lifecycle Experience, Quality & CSROrange Group

11:00 How to use digital tools to develop customer service programmes that increase loyalty

Michael HavasGroup Director Customer Service & OnlineTelekom Austria Group

11:20 Case study: How to use social media to build customer engagement Andrey NovikovVice President International DevelopmentQIWI

11:50 In conversation: How can operators develop first class customer experience programmes and increase customer satisfaction? Peter Crayfourd, Head of Customer Lifecycle Experience, Quality & CSR, Orange Group Michael Havas, Group Director Customer Service & Online. Telekom Austria Group Senior Executive, LogMeIn

14:00 How to enter growth markets and overcome European market saturation Yan OuManaging DirectorChina Telecom Europe

14:20 How to build modern telco infrastructure in India and broaden your international operations

Amjad KhanCEOBangla Phone

14:40 In conversation: Which regions will offer the greatest revenue growth in the next 2-3 years?

Yan Ou, Managing Director, China Telecom Europe Amjad Khan, CEO, Bangla Phone

16:00 Changing the face of Telecoms: How to develop a truly global MVNO

Jacques BonifayCEOTransatel

16:20 Case study: How Turkcell expanded its international customer base through the creation of an MVNO

Ayse SokulluHead of International ExpansionTurkcell

16:40 In conversation: Where will MVNO growth happen and how will it impact on the global Telco’s ecosystem?

Jacques Bonifay, CEO, Transatel Ayse Sokullu, Head of International Expansion, Turkcell Milind Kangle, CEO, Lycamobile

10:00 How to secure multi-million returns from mobile marketing Senior Executive, Velti

CREATING LIFETIME LOYALTY

10:20 Speed Networking and refreshments with Carriers World attendees

ENHANCING CUSTOMER ENGAGEMENT

REGIONAL GROWTH OPPORTUNITIES

10:00 Afternoon refreshments and networking shared with Carriers World attendees

CAPTURING THE MVNO OPPORTUNITY

17:20 Close of conference

12:30 Networking lunch shared with Carriers World attendees

Consultants

Loyalty programmesBilling / Revenue management software

Network infrastructure manufacturers

Law firms

Brand strategy solutions

Customer experience solutions

If you have an urgent strategic need to position your company as an industry leader and meet face-to-face with your prospective clients in the TELECOMMUNICATIONS arena, then taking a commercial sponsorship role at Telecom World Congress will allow you to impress new prospects, reconnect with clients, forge new partnerships and elevate your company to new heights.

Are your potential

clients aware of the solutions that you offer?

Are your prospective

clients aware of your track record?

Do you find it hard

to get face-to-face

time with new prospects?

Is your company brand recognised by

your clients and the

industry as a whole?

Do you want to increase

your market share?

Are you trying to reach a new market

that is difficult to break into?

Grab prominent sponsorship opportunities now

Achieve your key business objectives

Who should sponsor and exhibit?

Lead generation

Branding and positioning

Demonstrate your credibility

Thought leadership

For sponsorship and exhibition opportunities, please contact Oliver Healy on + 44 (0) 207 092 1347 or oliver.healy@terrapinn.com

www.terrapinn.com/telecom

Standard price

Before 20 July 2012 Before 17 August 2012 Before 07 September 2012 After 07 September 2012

£1165 + 20% VAT £233 = £1398

SAVE £260

£1295 + 20% VAT £259 = £1554

SAVE £130

£1360 + 20% VAT £272 = £1632

SAVE £65

£1425 +20% VAT £285 = £1710

2 day conference

The earlier you book the more you’ll save.

It’s really easy to register online.

Ensure you take advantage of the best deal by using voucher code: BM1605

Go to www.terrapinn.com/telecom and hit register now.

To claim your discount quote voucher code BM1605 when booking.

Bring your team.There’s so much great content, you can’t possibly cover it all alone! Call +44 (0) 207 242 2324 for more details on our special group packages.

For sponsorship and exhibition opportunities, please contact Oliver Healy on + 44 (0) 207 092 1347 or oliver.healy@terrapinn.com

BOOK NOW

Go to www.terrapinn.com/telecom and click register now.

Or call +44 (0) 207 242 2324

Remember to quote voucher code BM1605

when booking to get the exclusive price

Register now and get the offer price - on your phoneScan this QR pattern with the camera on your smartphone to register at the special offer price.Don't have a QR reader app? You can download one for free from the App Store. Don't have a smartphone you can also register and get the offer on our website: wwww.terrapinn.com/telecom - quote voucher code BM1605

Your booking is not confirmed until you have received confirmation from Terrapinn. VAT is charged at the current rate and subject to VAT legislative changes. All bookings will be invoiced at the rate applicable when the booking is made.