FBL Seller Guide

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Agenda

1. How does FBL work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

2

How does FBL work? Lazada is responsible for the end-to-end order fulfillment life cycle:

stores, picks, packs & delivers goods on behalf of seller

• You send

products to

Lazada

warehouse

• Lazada

stores your

products

• Lazada

takes care

of the pick &

pack

• Lazada delivers

products to

customer (incl.

COD)

• Customer

purchases your

products

• Customers get

Lazada trusted

customer service

and return

management

What is next?

4

Raise your FBL Fulfillment Order request on Seller Center

Prepare your products labeled with Lazada SKU & Product Name

Deliver to Lazada’s Fulfillment center every Wednesday only

– Stock receiving hours from 9.00am to 4.30pm (lunch hour from 1.00pm to 2.00pm)

Ecart Services Malaysia Sdn. Bhd. (Reg. No. 983365- K),

Lot PT. 2611 & 2612, Jalan Subang 7,

Kawasan Perindustrian Sg. Penaga,

Subang Industrial Park,

47500 Subang Jaya

Waze: Lazada New Warehouse

Our Fulfillment agents will check and inbound your products

Stock on Seller Center will be updated under Fulfilled by Lazada

Agenda

1. How FBL does it work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

5

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

1. Login to your Seller Center Account. Click on the “Products”

menu and select “Fulfillment by Lazada”

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

2. Select the tab “Send to Warehouse”

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

3. Choose “Create New Request” to create a FBL Fulfillment Order

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

4. You will arrive at a Fulfillment Order Request pop up window

5. Type in the open field

the SKU name that you

want to send to Lazada

Fulfillment Center

6. Then click on Search

7. Click on the SKU

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

8. Insert the quantities you want to send to the warehouse

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

8. Add more SKU into the same FO (do not create 1 FO per SKU)

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

6. Select Delivery Type as “Send to Lazada Warehouse”. Select the

Arrival Date and Time of the stock to Lazada Fulfillment Center

=> Kindly submit request 1 week before intended inbound date.

How to create a FBL Fulfillment Order Request?

Create a FO for a few SKU

7. Click “Submit” to finish creating the Fulfillment Order Request.

You can click “Save Draft” regularly during the process

Agenda

1. How FBL does it work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

14

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

1. Login to your Seller Center Account. Click on the “Products”

menu and select “Fulfillment by Lazada”

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

2. Select the tab “Send to Warehouse”

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

17

3. Choose “Import” to create a FBL Fulfillment Order for many SKUs

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

18

4. Click on “Send to Warehouse”

5. Download the template “consignment_import_send”

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

19

5. Fill in only the following fields (others can be empty) :a. Delivery Type : [send] or [pickup]

please use send unless you use our pickup service

a. Shipping Date : [Date your are planning to deliver – at least 3 days later]

make sure you use that date format DD/MM/YYYY HH:MM

a. Comment: [create by import]

b. Seller SKU : [Seller SKU name on SC]

c. Requested : [No. of units you want to send to our warehouse]

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

6. Make sure you save the file as a CSV under the

Encoding “Unicode (UTF-8)”

20

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

7. Choose “Send to Warehouse” and then click on “Upload

files” to upload your CSV file

21

How to create a FBL Fulfillment Order Request?

Create a FO with mass upload

8. Progress of your upload will appear and either show “success” or “Download Error Report”

In case of error, download the report and check what went wrong

22

Agenda

1. How FBL does it work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

23

How to create a FBL Return Order Request?

Create a RO for a few SKU

1. Login to your Seller Center Account. Click on the “Products”

menu and select “Fulfillment by Lazada”

How to create a FBL Return Order Request?

Create a RO for a few SKU

2. Select the tab “Return from Warehouse”

How to create a FBL Return Order Request?

Create a RO for a few SKU

3. Choose “Create New Request” to create a FBL Return Order

How to create a FBL Return Order Request?

Create a RO for a few SKU

4. You will arrive at a Return Order Request pop up window

5. Type in the open field

the SKU name that you

want to pickup from

Lazada Fulfillment Center

6. Then click on Search

7. Click on the SKU

How to create a FBL Return Order Request?

Create a RO for a few SKU

8. Insert the quantities you want to pickup from the warehouse

How to create a FBL Return Order Request?

Create a RO for a few SKU

8. Add more SKU into the same RO (do not create 1 RO per SKU)

How to create a FBL Return Order Request?

Create a RO for a few SKU

6. Select Delivery Type as “pickup by seller”. Select the Pickup

Date and Time

=> Pickup date should be min. 5 business working days later

How to create a FBL Return Order Request?

Create a RO for a few SKU

7. Click “Submit” to finish creating the Return Order Request.

You can click “Save Draft” regularly during the process

Agenda

1. How FBL does it work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

32

How to create a FBL Return Order Request?

Create a RO with mass upload

1. Login to your Seller Center Account. Click on the “Products”

menu and select “Fulfillment by Lazada”

How to create a FBL Return Order Request?

Create a RO with mass upload

2. Select the tab “Return from Warehouse”

How to create a FBL Return Order Request?

Create a RO with mass upload

35

3. Choose “Import” to create a FBL Fulfillment Order for many SKUs

How to create a FBL Return Order Request?

Create a RO with mass upload

36

4. Click on “Return from Warehouse”

5. Download the template “consignment_import_return”

How to create a FBL Return Order Request?

Create a RO with mass upload

37

5. Fill in only the following fields (others can be empty) :a. Delivery Type : [send] or [pickup]

please use send unless you use our pickup service

a. Shipping Date : [Date your are planning to pickup – at least 3 days later]

make sure you use that date format DD/MM/YYYY HH:MM

a. Comment: [create by import]

b. Seller SKU : [Seller SKU name on SC]

c. Requested : [No. of units you want to pickup from our warehouse]

How to create a FBL Return Order Request?

Create a RO with mass upload

6. Make sure you save the file as a CSV under the

Encoding “Unicode (UTF-8)”

38

How to create a FBL Return Order Request?

Create a RO with mass upload

8. Progress of your upload will appear and either show “success” or “Download Error Report”

In case of error, download the report and check what went wrong

39

Agenda

1. How FBL does it work ?

2. How to create a Fulfillment Order ?

a) Create a FO for a few SKU

b) Create a FO with mass upload

3. How to create a Return Order ?

a) Create a RO for a few SKU

b) Create a RO with mass upload

4. Meaning of FO and RO status

40

Meaning of FO and RO status

Status Description

Open You saved draft of a request but this has not been submitted

Submitted Your request is successfully submitted and waiting for approval

Inbound Your request has been approved

Rejected Your request has been rejected

Received Your product have successfully inbound at the warehouse

Cancelled by warehouse Warehouse cancelled your request (we will contact you)

Cancelled by seller You cancelled your request

Thank You

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