ACCOUNT SUMMARY

RCN AUTOPAY eBILL SERVICE

➊ Service Address: This is where RCN currently provides your services. This address may be different than your billing address.

➋ Statement Date: This is the date your bill was generated. Any transactions on or after this date will appear on your next bill.

➌ Account Summary: This section gives you an overview of your past charges, payments, and current amount due.

➍ Contact Us: This section lets you know how you can get in touch with us if you have a question or want to modify your services.

➎ Message Area: In this section, we will provide important information about your services, or information on exciting offers that may interest you.

➏ Billing Address: This is where we will mail your bill each month if you have paper billing. Detach this section of your statement and include it with your payment.

Customer Support: 1.877.726.7000Website: rcnbusiness.com

Business

Statement DateBusiness xyz

Business xyz

.....................3/29/2013Account Number ......4401-123456-01Payment Due Date ................ 4/23/13

$520.04

$137.00

$9.95

$70.31

Service Charges:

$0.00Telephone Usage:

Due 04/23/13$217.26$217.26

Current Charges Due 04/23: $217.26

$207.31

$520.04

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Save time, have peace of mind, and avoid late fees by signing up for our AutoPay service. Each month we will automatically pay your bill for you using your credit card or checking account. To sign up, use the form on your statement, visit rcn.com/business/customer-center or call Customer Service at 877.RCN.7000.

Reduce clutter, prevent identity theft, and do your part to save the environment by signing up for our eBill service. Each month as soon as your statement is ready, you will be able to view your bill online through our Customer Center. Sign up by visiting rcn.com/business or calling Customer Service at 877.RCN.7000.

877.RCN.7000 | rcn.com/business

Take advantage of these time-saving payment options:

RCN5703 / How to read your bill Brochure Update / 11 x 8.5 Flat / Business / Outside / 7-16-13

UNDERSTANDING YOUR BILL

MyRCN APPEnjoy Added Convenience with MyRCN Mobile! You can now manage your existing MyRCN account from anywhere! Check your voicemail or account information anytime, and pay your bill from anywhere. Download our FREE mobile app from the Apple App Store for iPhone, iPod Touch, and iPad and Google Play Store for Android devices. Visit rcn.com/mobileapps and get started today!

A trademark of Zi� Davis, Inc. Used under license.

ACCOUNT DETAIL

YOUR RCN

STATEMENTAt RCN, our customer pledge is simple: we’re committed to putting you fi rst in everything we do. It’s what you expect, and it’s what you deserve.

This pamphlet provides an overview of the information that appears on your bill each month. So you will know exactly what you are paying for and what to expect. We will explain things that may di� er from your regular monthly rate, like one-time charges and prorates if you add services to your account.

• Your bill is easy to read.

• You’ll fi nd quickly the information you are looking for. Whether it’s an overview of your account or all the details, we’ve got you covered!

• Your statement alerts you with the important information regarding your services.

If you have any questions about your RCN statement or your RCN services please visit us on our website: rcn.com/business or contact our Business Services Care Department at 877.RCN.7000.

Thank you for being an RCN Business Service customer!

➎ Phone Activity: This section displays your telephone activity up to the statement date listed at the top of this page. Please note only telephone usage resulting in a charge may be displayed unless you have signed up for detailed billing. To sign up for detailed billing, please contact Customer Service.

Statement Date.....................3/29/2013Account Number ......4401-123456-01Payment Due Date ................ 4/23/13

Business xyz123 Main StreetWilkes-kes-k Barre, PA 18702PA 18702P

Service Charges $137.0004/01-04/30 Cable TV1 - Digital Converter Rental ..................................................... $5.001 - Limited Basic Cable ......................................................... $22.00

04/01-04/30 Internet04/01-04/30 Internet1 - SMB Docsis Modem Service 20Mb/5MbService 20Mb/5Mb ..............................$45.00..............................$45.00

04/01-04/30 Telephone - 570.123.00001 - Small Business Caller Id Deluxe ......................................... $0.001 - Small Business Hunting ..................................................... $0.001 - SMB Unlimited Calling ..................................................... $25.00

04/01-04/30 Telephone - 570.123.00011 - Small Business Caller Id Deluxed Deluxed .......................................... $0.001 - Small Business Hunting ...................................................... $0.001 - SMB Unlimited Calling ...................................................... $10.00

04/01-04/30 Telephone - 570.123.00021 - Small Business Caller Id Deluxe .......................................... $0.001 - Small Business Hunting ...................................................... $0.001 - SMB Unlimited Calling ...................................................... $10.00

One Time & Prorated Charges $9.95This section displays non-monthly charges/credits. These are one time purchases, fees, or adjustments that have been made to your account.

Telephone Usage Summary (continued)

Telephone Usage Summary $0.00

Taxes & Fees $70.31This section includes the total taxes and fees on both your monthly and non-monthly charges/credits. For an explanation of these taxes, visit our website www.rcnbusiness.com.

Internet State Sales Tax ............................................................ $0.30Cable Franchise Fee .................................................................. $1.47Regulatory Fee ......................................................................... $0.06State Sales Tax ......................................................................... $0.30Telephone Federal Subscriber Line Charge ................................ $40.25Federal Excise Tax .................................................................... $3.16Federal Universal Service Fund .................................................. $6.24State Sales Tax ........................................................................ $6.34State Gross Receipts Tax .......................................................... $5.54State Telecom Relay Surcharge ................................................. $0.40County 911 Fee ........................................................................ $6.25

Payments $520.04 CRThe payments listed were received prior to that statement date at the top of the page. All payments received after this date will appear on your next statement.

03/01 Payment Received - Thank You! .................... $312.49 CR

03/25 Payment Received - Thank You! .................... $207.55 CR

Previous Balance .................................................... $520.04Total Total T Payments ReceiReceiR ved......................................... $520.04 CRTotal CurTotal CurT rent Charges............................................. $217.26Total Amount Due ........................................... $217.26

Sign Up for AutoPay! Each month, we will automatically pay your bill using your credit card or checking account. Save money on stamps and save time from writing checks by selecting the option that works best for you!

It’s as easy as 1,2,3!1. Enclose your current payment.2. Enclose a voided check or credit card number.r.r

We accept Visa, MasterCard, Discover and AMEX.

Account Number: 4401-123456-01Name: Business xyzCredit Card Number: ___________________________________

Expiriation Date: _____________________ (MM/YY)I authorize RCRCR N totot autotot matically deductctc my totot tatat l amount due on all fufuf turerer bills frfrf oror m my checking or crerer dit cardrdr account. I may cancel this rerer queststs at any time by calling RCRCR N. I underststs atat nd the amount due each month may vavav ryryr based on the chargrgr es I accrue.

Signature: ___________________________________________

Date: ___________________Please continue to pay your bill until your payment slip begins to display that you are on AutoPay.

Account Detail

Page 2 of 3

570.123.0002Local 141 minutes ......................................................................$0.00Regional 7 minutes .....................................................................$0.00Long Distance 105 minutes .........................................................$0.00

570.123.0003Local 15 minutes ........................................................................$0.00Local 15 minutes ........................................................................$0.00Regional 3 minutes .....................................................................$0.00Regional 3 minutes .....................................................................$0.00Long Distance 22 minutes ...........................................................$0.00...........................................................$0.00

570.123.0004Local 2 minutes ..........................................................................$0.00Long Distance 5 minutes .............................................................$0.00

570.123.0000Local 52 minutes .....................................................................$0.00Regional 3 minutes ..................................................................$0.00Long Distance 36 minutes ........................................................$0.00

570.123.0001Local 20 minutes .....................................................................$0.00Regional 5 minutes ..................................................................$0.00Long Distance 28 minutes ........................................................$0.00

One Time Charges04/15 Telephone Payment Fee ................................................. $4.95

Prorated ChargesRecently you made a change to your services for a billing period in which you were already billed. Partial charges have been assessed from the date you added/removed the service, to the end of the prior billing period.

04/15-4/30 Digital Converter Rental ......................................... $5.00

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3. Read and sign this Read and sign this R form. form. f

Business xyz123 Main StreetWilkes-Barre, PA 18702

Phone Activity

This section displays your telephone activity up to the statement date listed at the top of this page. Please note only telephone usage resulting in a charge may be displayed unless you have signed up for detailed billing. To sign up for detailed billing, please contact Customer Service.

570.123.0000

Usage Type Date Time Call to Number Minutes Amount

Long Distance 9/20 2:20P Chicago, IL 312.123.4567 5 $0.50 9/25 4:23A Baltimore, MD 301.123.4567 2 $0.20 9/27 12:15P New York, NY 212.123.4567 3 $0.30 9/29 5:10P Washington, DC 202.123.4567 10 $1.00 9/29 10:10P Harrisburg, PA 717.123.4567 5 $0.50

Totals 25 $2.50

Page 3 of 3

Statement Date .....................3/29/2013Account Number ......4401-123456-01Payment Due Date ................ 4/23/13

RCN5703 / How to read your bill Brochure Update / 11 x 8.5 Flat / Business / Inside / 7-16-13

This page of your bill provides all the details about your current charges. Use the number key here to fi nd the corresponding number portion of the bill.

➊ Service Charges: If you have a bundle, this section shows your monthly cost and what’s included.

➋ One Time & Prorated Charges: Displays any non-monthly transactions. These can include onetime fees and prorated charges. If you make a change to your services during a period in which you were already billed, we will display your prorated charges here as well.

➌ Telephone Usage Summary: Shows you how many minutes you’ve used and what you have been charged.

➍ Taxes & Fees: Outlines any taxes or fees that are applicable to your service charges.

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