2563 Peachtree

Dr.,

Perkasie, Pa.,

18944

H(215) 258-2160

C(215) 527-1985

vcircle@comcast.ne

t

Kevin W CookCall Center Sales & Service

Performance Coaching & Consulting

Leadership and O.D. Consulting

Professional Experience

MBC Consulting Group, Perkasie, Pa 2009 – present-Personal & organizational coaching and consulting-Call Center training and coaching- Performance Consulting

Sovereign Bank, Boston, MA , 2000 - 2009-Assn. Vice President & Leadership &

O. D. Consultant

-Leadership & Executive Coach

-Change Leadership & Accountability

Consultant

-Sales Performance Coach, Sales

Training and Development

Hartford Insurance Co, AAPR Operations, Ft Washington, PA, 1996-2000-Manager, “Continuous Improvement”

Project

-Manager, Call Center Operations

-Training and Development

-Diversity Officer

Prudential Insurance Co, AARP Operations, -Manager Call Center

Related Experience

Prudential Ins. Co, -Head Coach, Management Practices Workshop

Coaching to strengths to engage employees while exceeding results. ( 37% above goal for 2008)

Results Examples

Motivating and building human capital to drive solid collaboration strategies through classroom, e-learning, mentoring, etc.(Direct responsibility for coaching 2Senior Leaders, their 15 direct reports and teams)

•Collaborating with Senior Leadership to build competency models resulting in the retention of key talent.(Designed/developed Mentoring Program of 100 paired participants)

“He is dedicated to his profession of coaching and consulting and is very good at what he does.” Cheryl Freed Loew – SVP Leadership & Organizational Development at Sovereign Bank

"Kevin hired us to develop a customized, sales training program for one of Sovereign Bank's regional divisions. Kevin was delightful to work with. He worked diligently to identify internal constituent needs and to build a coalition of support for strategic, professional development." Dawn Kline - Director Sales Training at AmerisourceBergen

“Kevin has extensive knowledge and practical experience in the fields of human capital, emotional intelligence, performance consulting, sales and leadership development. He is especially effective in coaching and consulting for results and engagement. Eleanor Sanford, V.P./Leadership and Organizational Development Consultant , Sovereign Bank” June 19, 2009

Deliverables

2563 Peachtree Dr,Perkasie, Pa., 18944 H(215) 258-2160 C(215) 527-1985vcircle@comcast.net

Are your leaders building team strength?

• National Credit Card 34%

on Retention on Inbound

• Insurance Co. 112% increase

in sales overall

• National Credit Card Co.

68% Save Rate on Outbound

• National Bank 47% increase

in Sales on Customer

Service add-on-up selling

and cross Selling

• 20% increase in Sales

Do your leaders/supervisors coach for success?

• Employee Engagement

• Personal & Professional

Coaching

• Diversity Certified

• Customized Solutions

• Sales Coaching

• Performance Improvement

• GAP Analysis

Coaching

• Customized Development Sales and Service Programs

• L.A.M.A. Training

• Agent Engagement

• Client Engagement

• Leadership Forums

• Team Building

• Performance Improvement

• Sales/Service Results

• Exceed ….. Expectations

Are your agents getting the results you/they want?

Call Center

Kevin W CookCall Center Sales & ServicePerformance Coaching & Consulting Leadership and O.D. Consulting

Expected Results