9799 Embark U'Gde 2003 - BTyou are on and if you are an AXE10 (System Y) customer you must first read the following notes. There are some differences on the features that are available

Featurenet EmbarkHow to use your new serviceTo make an external call press 9 followed by the telephone number

Offices WorldwideThe telecommunications services described in this publicationare subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions ofcontract. Nothing in this publication forms any part of anycontract.

© British Telecommunications plc 2005. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England and Wales No: 1800000. Produced by BT GroupDesigned by StrataPrinted in England by:

PHME 43634/10/05EM

Printed on paper that meets international environmental standards. More power to you

3

Welcome to Featurenet Embark Centrex - your new phone system

Thank you for choosing BT’s Featurenet Embark. This System has beenespecially developed to make the way you take, transfer and deal withcalls as easy, convenient and productive as possible.

With Featurenet Embark, everything you need to manage yourcommunications efficiently can be controlled from the phone on yourdesk.

This User Guide has been produced to help you get the most out ofFeaturenet Embark from day one. The ‘Getting Started’ section is aneasy to follow introduction to some of the more commonly usedFeaturenet Embark features. There after, each section provides youwith detailed instructions and useful reference notes for every feature.

Enjoy Featurenet Embark and all its benefits, an remember, thatonce Featurenet Embark has been installed you must first dial 9 toobtain an outside line this includes the emergency service ie. 9-999.

If you have any questions about Featurenet Embark then help is only aphone call away, your account manager will be more than pleased tohear from you.

Yours sincerely

Ruth Sanders

Production Manager, Featurenet Embark

Using this guide

Welcome to Embark Centrex, this User Guide will helpyou to get the most out of your Embark Centrex system.

Before you start

There are two types of Embark Centrex – System Xand System Y. To determine which system you have just do thefollowing:- Press • £ 001 £

If you receive the message "Sorry, the service requestedis not available". You are a System Y customer.

If you receive any other message you are a System Xcustomer

Next step

Now you have checked which type of Embark Centrexyou have you must check to see which type of line youhave, either a single line or you are a member of aHunt Group.

For System Y customers only:-

Press • £ 121 £

If you also receive the message "Sorry, the servicerequested is not available". You are a single lineFeatureline customer and not a member of a Hunt group. For Hunt group membership please see Section A for details.

For System X customers only:-

Press • £ 003 £

If you also receive the message "Sorry, the servicerequested is not available". You are a single lineFeatureline customer and not a member of a Hunt group. For Hunt group membership please see Section A for details.

5

When you have checked which type of exchangeyou are on and if you are an AXE10 (System Y)customer you must first read the following notes.

There are some differences on the features thatare available and how they work.

Call Diversion (Section 1)

When diverting to extensions on own site you must usethe: Divert feature code + Site location code + Extension number

e.g. • 21 • 6000 (SLC) 2001 (Ext No.)

The combined Divert On Busy and No Reply feature isnot available.If these facilities are required then use theindividual diversion codes.

Call Offer (Section 2)

To advise them you are waiting press:

RECALL Wait for dial tone • 95 £

To accept a call which is being offered either one of the following:

RECALL Wait for dial tone press 2 (put current call on hold,

use to switch between calls)

RECALL Wait for dial tone press 1 (ends current call and

connects to offered call)

RECALL Wait for dial tone press 0 (rejects offered call)

How to use your new Featurenet Embark

4

Call Pick-up (Section 3)

To pick up a call on a specific extension

• 58 • The number of the extension which is ringing £

To pick up a call on a specific extension while busy onanother call

RECALL Wait for dial tone • 58 • The number of the

extension which is ringing £

Call Transfer (Section 4)

When using transfer to a busy extension. If they do notbecome free after 30 seconds the call will be representedto the extension that transferred the original call.

Three Way Call (Section 7)

Use only RECALL Wait for dial tone press 1, 2 or 3

General Interrogation not available (Section 8.1)

Reminder Call not available (Section 8.2)

Charge Advice not available (Section 8.3)

Withholding Your Number (Section 8.4)

To selectively release your number, if you have requested BT

to automatically withhold your number. • 147 £ then

extension number or 9 telephone number

Code Calling (Section 9.1)

Can store up to 10 numbers using codes 0 to 9

To set • 51 • Codes 0 to 9 • 9 telephone number £

To check • £ 51 £

To cancel • £ 51 • code £

Repeat Last Call (Section 9.2)

To redial the last number called • • •

7

Hunt Groups (Section A)

When diverting to extensions on own site you must usethe: Divert feature code + Site location code + Extension number

e.g. • 121 • 6000 (SLC) 2001 (Ext No.) (Section A.3)

Hunt Group Interrogation not available (Section A.6)

Hunt Group Queuing (Section A.7)

Hunt Group Queuing will allow up to nine calls in total,both external and internal to be held in a queue.

Featurenet Embark Centrex Call Baring (Section B.1)

To switch on • 34 • Option Number £


To cancel £ 34 • Option Number • PIN £

Options 1, 3, 4, 5 are the same

Option 7 not available

Option 2 Bars National, International and calls topremium rate Information Services, Calls to mobilephones.

Allows Calls to 9-999, 9-150, 9-151, 9-152, 9-154, 9-144, Internal calls, local and operator calls andcalls starting 0800 and 0500

Featurenet Embark Bypass Number (Section C.1) not available.

How to use your new Featurenet Embark

6

Contents

Featurenet Embark CentrexWelcome to FeatureNet Embark Centrex 3Using Featurenet Embark Centrex Lines 4 – 7

Standard Features Sections 1- 10Getting Started Section 1 12Call Diversion Section 1 14Call Offer Section 2 20Call Pick-Up Section 3 22Call Transfer Section 4 24Call Waiting Section 5 27Ring Back Section 6 29Three-Way Call Section 7 31Administration Section 8 33- General Interrogation 8.1 33- Reminder Call 8.2 34- Charge Advice 8.3 35- Withholding your number 8.4 36Speed Dialling Section 9 37- Code Calling 9.1 37- Repeat Last Call 9.2 38Caller Return Section 10 39

Hunt Group Section AHunt Group Diversion A1 – A3 42-44Hunt Group Do Not Disturb A.4 45Hunt Group Interrogation A.5 46Hunt Group Queuing A.6 46

Options Sections B – ECall Barring Section B 48Bypass Number Section C 50Direct Call Section D 51Caller Display Section E 52Remote Diversion - System X Section F 53Remote Diversion - System Y Section G 54

Featurenet Embark Centrex Call Minder Section H 55

Featurenet Embark Centrex for Phone Systems Section I 60

Helpful Information Appendix 1 61Programming your phone 1.1 61Internal Dialling Plan 1.2 62Code Calling List 1.3 63Summary of most useful codes 1.4 64

Now you can concentrate on your business and use your phone to gain the advantage.

11

Featurenet Embark Centrex

10

You can now programme your phone to perform all typesof tasks to save you time and help organise the way youwork. This guide will help you make the most of thefeatures which are part of Featurenet Embark Centrexservice. All you need is a tone dialling phone. You can alsoconnect your Featurenet Embark Centrex Lines to yourexisting phone system and enhance the way it works. Everyfeature is accompanied by special voice prompts to guideyou through as and when you wish to use one.

The only difference you’ll notice is that you’ll need to usethe or ®, • and £ buttons on your phone tocontrol the features you require. If you haveprogrammable memory buttons on your phone, why notstore the codes for the features you intend using themost. The “Helpful Information Section” shows a list ofsuggested feature codes for programming on your phone.

BroadbandBroadband is compatible with Featurenet Embark Centrexlines, but works with single lines only and is notcompatible where lines are part of a hunt group. For more information on BT’s Business Broadbandportfolio, please speak to your BT Account Manager.Alternatively you can visit WWW.BT.COM for the latestinformation and special offers.

Telemarketing Numbers – All 0800; 0870; 0871; 0844 and 0845 Numbers work inconjunction with both single Embark Centrex Lines andthose which are in a Hunt Group.BT’s range of 08xx services can boost business by makingit easier for your customers to reach you with a single,memorable number. For information on these servicesplease speak to your BT Account Manager. You can alsovisit WWW.BT.COM for more information and to placeyour order.

RECALL

BT Featurenet Embark has been especiallydeveloped to make the way you take, transferand deal with calls as easy, convenient andproductive as possible.

With Featurenet Embark, everything you need tomanage your communications efficiently can becontrolled from the phone on your desk.

13

Getting Started

12

Remember - when calling colleagues at other sites that are part of yourFeaturenet Embark network always use site location code and extension number.

Remember - always wait for dial tone after .

Remember - once the voice guidance message has started you must waitfor it to finish.

Remember - always listen for confirmation of your instructions.

Remember - you must lift the handset to switch on or use features.

Try some features:

CALL TRANSFERTransfer a call to another extension on your site:

Transfer a call to an outside number (OffNet):

Transfer a call to another extension on the network (OnNet):

RECALL

To use Featurenet Embark Centrex Line you must first set yourphones to “Time Break Recall” (TTB or TBR). Your telephone orphone system userguide will explain how to do this.

Let’s start with some simple yet important features:-To make an external call (OffNet)

N.B. On phone systems that require you to dial an access number toobtain a line, you will need to dial this first and then dial 9. It may bepossible to re-programme your phone system to automatically dial‘9’ when making a call. Contact your supplier for advice.

To make an internal call (on your site)

To make a call to an extension at another site on yournetwork (OnNet)

Receiving calls:- With Featurenet Embark Centrex you will hear four differenttypes of ringing patterns. These are to help you identify thetype of call you are about to receive. As you get used toworking with Featurenet Embark Centrex you will quickly beable to differentiate between them:– Calls from internal extensions – Calls diverted to you from an internal extension – Calls from external telephone numbers – Calls which you have programmed to ring you back

Note: Extension Numbers and Site Location Codescan be two to six numbers in length.

Lift your handsetWait for dial tone

Press 9Dial phone numbereg 0800 800 800


Dial extension eg 21


Site Location Code and extension number

eg 6000 (SLC) 2001 (ext. no.)

Your phone is ringing

Lift your handset speak

to caller

Need totransfer Press

RECALL

Dial extensionnumber eg 22

Wait for dial tone

Replace yourhandset to

transfer the call

Announcecaller



to caller


RECALL

Dial 9 thennumber eg

9 0800 800 800

Wait for dial tone


transfer the call

Announcecaller



to caller


RECALL

Site location codeand extension

number eg 6000 (SLC)2001 (ext. no.)

Wait for dial tone


transfer the call

Announcecaller

15

Using Featurenet Embark Centrex lines

14

CALL PICKUPPickup any call:

Directed Call Pick-Up allows you to answer a call that isringing on a specific extension.

CALL DIVERSIONDivert all incoming calls to an internal extension, (within thesame site), or to an extension on another site (OnNet) or anexternal number (OffNet)

:

Diversion of an incoming call to an internal extension or anexternal number when your phone is busy:

Lift your handsetTo switch on press

• 21 •Dial extension followed

by £ eg 22 £

Dial 9 then number followedby £

eg 9 0800 800 800 £

To cancel lift your

handset press

£ 21 £replace your handset

OR

Lift your handsetTo switch on press

• 67 •Dial extension followed

by £ eg 22 £

Dial 9 then number followedby £

eg 9 0800 800 800 £

OR

Dial site location codeand extension number

eg 6000 (SLC)2001 (ext. no)

OR

NOTE: For Hunt Groups insert a 1 before the codes, eg. • 121 •

Dial site location codeand extension number

eg 6000 (SLC) 2001 (ext. no.)

OR

You haveanswered the call

Press

• 52 £Lift your handset

Lift your handset

You hear another

extension ringing

Press

• 52 •You hear another

extension ringing eg. 22

The number of the extension that is ringing

then £ eg. 22 £

You haveanswered the call

Further Information– For sales enquires about Featurenet Embark options

please contact your BT Account Manager.

– For further advice on how to use your Featurenet Embark Centrex Linefeatures please contact the Featurenet Embark Advice Line on 0870 513 3399 – 09:00am to 5:00pm Monday to Friday.

– For general service enquiries please contact your Service Centre.

– To report a fault please contact your Service Centre or 154.

To cancel lift your

handset press

£ 67 £replace your handset

17

Call Diversion SECTION 1

16

Diversion On BusyTo avoid losing that important call when you are busy onanother call divert your incoming calls to another number.

To switch on • 67 •then either extension number £

or site location code and extension number £

or 9 telephone number £

To check • £ 67 £To cancel £ 67 £

Diversion On No ReplyTo avoid losing that important call when you are awayfrom your desk.





Diversion On Busy and No ReplyThis feature combines Call Diversion on Busy and on NoReply in one easy to use code.




To cancel £ 66 £

m Out of the office? Let Call Diversion pass your callsonto wherever you will be immediately.

m Make sure you get every call, wherever you are,ensuring sales are won, problems solved andmessages reach you.

m You can divert calls to a colleague while you arehaving a meeting in your office ensuring mosteffective use of your time and those attending themeeting.

m Temporarily away from your desk? – divert your callsto an answering machine or voice mail service.

1.1 Call Diversion CodesThere are four types of Call Diversion that you canprogramme on your phone.Diversion of all incoming callsYou can divert immediately all incoming calls to any directlydiallable number.





With Call Diversion calls can be automatically diverted to you atanother location, another office, at home, on a voice messagingservice or even on a mobile phone.If your lines are part of a Hunt Group please see page A.2 forguidance on how to use Call Diversion in Hunt Groups.

1.2 Notes for your guidance

n For Call Diversion to an external telephone number, youmust put 9 at the start of the number.

n Call Diversion is not available on the individual lines withina Hunt Group. For Call Diversion features available with aHunt Group, please see the Hunt Group section in thisuser guide.

n The BT exchange will automatically prompt you for thenumber to which you want your calls diverted. Listen forconfirmation of your instructions.

n You should always let people know when you are havingcalls diverted to their number.

n There is a distinctive intermittent dial tone to let you knowwhen Call Diversion is set on your telephone, outgoingcalls can still be made in the normal way.

n Calls can be diverted to any directly diallable number, withthe exception of certain international destinations, fordetails please contact your local BT office.

n Use internal extension numbers to set up free CallDiversion to colleagues.

n The diverted leg of the call is charged at the same rate asother equivalent Featurenet Embark calls.

n If you divert calls to a mobile phone, charging willcommence once the called number answers or when themobile network answers.

19

Call Diversion

18

n Within each Call Diversion service, whenever you want tochange the number to which calls are diverted, just set theservice up with a new number. You don’t need to cancelthe old number first.

n Diversion On No Reply operates after approximately 15seconds or 6 rings, if the destination phone is free. If thedestination phone is engaged, in the majority of cases theBT exchange will not divert the call and the caller willcontinue to hear ringing tone, however, in a small numberof cases the call will be diverted and the caller will hearengaged tone.

n Diversion On No Reply and Diversion On Busy can beactivated at the same time using the individual codes.

n To check the combined Diversion On Busy and On NoReply use the check sequence for both.

n If you had Select Service Call Diversion prior to yourconversion to Featurenet Embark Centrex any activediversion will be cancelled when the conversion occurs.

With Call Diversion calls can be automatically diverted to you atanother location, another office, at home, on a voice messagingservice or even on a mobile phone.If your lines are part of a Hunt Group please see page A.2 forguidance on how to use Call Diversion in Hunt Groups.

2120

Call Offer SECTION 2

m If the extension you are trying to reach is constantlyengaged, Call Offer will advise them that you’re waiting.

2.1 Call Offer CodesWhen you ring an extension and find your colleague is busy

To advisethem you are waiting Wait for dial tone • 95 £

OrIf you know the person is on another call and you needto interrupt them you can.

• 95 • extension number £Or

If you want to transfer a call to a person who is onanother call and you need to interrupt them.

Wait for dial tone • 95 •extension number £

Either Replace your handset to transfer the call to a ringing phone

Or Wait for phone to be answered, announce caller, replace yourhandset this transfers the call to the other person.

To accept a call which is being offered

Either Wait for dial tone press 2This puts your current call on hold and lets you speak to the offered call (Your current caller will be asked to hold.) Use this to switch between parties.

Or Wait for dial tone press 1This ends the current call and connects you to the offered call.RECALL

RECALL

RECALL

RECALL

To reject a call which is offered

Wait for dial tone press 0

This rejects the offered call and turns off the bleep. Theoffering caller is advised that the call cannot be connected.No more calls will be offered until you have finished yourcurrent call.

Notes for your guidance

m Call Offer is only available for internal extension calls.

m The Call Offer bleeps are the same as the internal Call

Waiting bleeps.

m Calls held in a queue cannot activate the Call Offer service.

m Call Offer will not work when you are engaged on a

Three-Way Call.

m It is not possible to use Call Offer when setting up an

Enquiry Call or a Call Transfer.

RECALL

23

Call Pick-Up SECTION 3

22

With Call Pick-Up, all your Featurenet Embark phones can answerany incoming call.

To Pick-Up a call while busy on another callTo pick up

any call Wait for dial tone • 52 £

To pick up

a call on a

specific

extension Wait for dial tone • 52 •The number of the extension which is ringing £


m Call Pick Up will answer the call that has been ringing the

longest.

m Use Directed Call Pick Up if you want to answer a

particular extension.

m Call Pick Up operates across all the Featurenet Embark

Centrex Lines on your premises.

RECALL

RECALL

m When you are busy it saves you getting up andtrying to locate the phone that is ringing onsomeone else’s desk.

m In a sales office, Call Pick-Up can ensure you don’tlose any calls.

m You can answer your phone when you are at another desk.

m Saves you time and increases your capability tohandle calls effectively.

3.1 Call Pick-Up CodesCall Pick-Up

Your extension can pick up and answer an incoming call toany extension on your premises.

To pickup any call • 52 £

Directed Call Pick-UpYou can use Directed Call Pick-Up to answer a call that isringing on a specific extension on your premises.

To pick up a call on a

specific extension • 52 •

The number of the extension which is ringing £

25

Call Transfer SECTION 4

24

If the destination phone is answered but you decide youdo not wish to transfer the call

Wait for dial tone press 1ends your current call and returns you to your original caller.

If the destination phone is not answered

returns you to your original caller.

Transfer to Busy – enables you to transfer a call to anotherinternal extension, if engaged you can leave the call holdinguntil it becomes free. If they do not become free after 40seconds the call is represented to the extension thattransferred the original call.

To transfer during a callWait for dial tone extension number

If the destination extension is engagedReplace your handset to transfer to the busy extension.

Enquiry Call – allows you to put your original call on hold, makea call to another phone then return to your original caller.

During a call to make an enquiry call

Wait for dial tone

then extension number

or site location code and extension number £or 9 telephone number

To switch between calls


To end enquiry call and return to original caller

Wait for dial tone press 1RECALL

RECALL

RECALL

RECALL

RECALL

RECALL

Any call can be transferred to another internal extension or toany external telephone number, even a mobile phone.

m Your caller does not have to ring off and dial a newnumber to speak to someone else in your company.

m No need for your colleague to come over and useyour phone if you receive a call for them.

m You can discreetly announce or explain a callersquestion before transferring them.

m With Transfer to Busy, a caller can be transferred to a colleague who is busy on another call. If they do notbecome free after 40 seconds the call is represented to the extension that transferred the original call.

m With Enquiry Call you can privately ask a colleague aquestion during a call and relay the answer to youroriginal caller.

4.1 Call Transfer CodesCall Transfer – enables you to transfer a call to anotherphone either before or after it has been answered.

To transfer during a call

Wait for dial tone then dial

either extension number


or 9 telephone number

If the destination phone is ringing

either Replace your handset -this transfers your caller to a ringing phone

or Wait for the phone to be answered, announce caller, replace your handset – transfers your caller to the other person.

RECALL

4.2 Notes for your guidance

n Call Transfer and Enquiry Call will operate to any directlydialable number in the world.

n Use internal extensions to set up free Call Transfers andEnquiry Calls to colleagues.

n Use the site location code and extension number to set upCall Transfers and Enquiry Calls to colleagues at other sitesthat form part of your Featurenet Embark network.

n For Call Transfer and Enquiry Call to an external number,you must put 9 at the start of the number.

n The transferred leg of the call is charged at the same rateas other equivalent Featurenet Embark calls.

n It is recommended that you wait for the destination phoneto answer, before you transfer the call

n With Transfer to Busy it is recommended that you advisethe original caller before you transfer them to an engagedextension.

n When a call is transferred to an engaged extension thecaller will hear ringing tone and the Call Waitingannouncements. If the call is not accepted by the engagedparty it will be represented to the transferring party.

n Transfer to Busy allows a call to remain on hold for 40seconds waiting for the extension to become free. If the call is not answered within this time, the waitingcaller will be represented to the extension that transferredthe original call.

n With Transfer to Busy only one call is able to wait for anextension to become free.

n During an Enquiry Call or whilst a call is being transferred,callers will receive a message asking them to hold the line.

27

Call Waiting SECTION 5

26

With Call Waiting, if you are on the phone and a second call comesinto you, a series of discrete bleeps (which your caller does not hear)will let you know that you have a call waiting. The person who iscalling will be asked to hold and advised that you know they arewaiting. You can choose to accept, reject or ignore the incoming call.

m You can know when someone is trying to contact you.

m If you’re expecting an important call, Call Waitingwill let you know.

m You can continue with your conversation withoutlosing a vital call.

m Increases chances of an incoming call being answered.

m Reduces the likelihood of a call lost and potentially a sale lost.

5.1 Call Waiting CodesThe Call Waiting service

To switch on • 43 £


To cancel £ 43 £

On hearing the Call Waiting bleep you then have several options:

To accept a call which is waiting

either Wait for dial tone 2This puts your current call on hold and lets you speak to thewaiting call (Your current caller will be asked to hold.) Use thisto switch between parties.

or Wait for dial tone 1Ends the current call and connects you to the waiting caller.

RECALL

RECALL

Call Transfer - cont.

2928

To accept a call which is waiting

either Wait for dial tone press 2This puts your current call on hold and lets you speak to thewaiting call (Your current caller will be asked to hold.) Use thisto switch between parties.

or Wait for dial tone press 1Ends the current call and connects you to the waiting caller.

To reject a call which is waiting

Wait for dial tone press 0This rejects the waiting call and turns off the bleep. The waitingcaller is advised that the call cannot be connected. No morecalls will be offered until you have finished your current call.


m Call Waiting is not available on lines within a Hunt Group.

m Initially Call Waiting is provided ‘switched off’.

m You will receive one bleep if an external call is waiting and

multiple bleeps for an internal call.

m If you do nothing when you hear the bleeps, it will stop

automatically after about 30 seconds and the caller is told

that their call cannot be connected.

m If you answer a waiting call, your original caller will receive

a message asking them to hold the line.

m When you answer or reject a waiting call, it is recommended

that you advise your original caller that you are putting them

on hold, rather than leaving it to the announcements.

m The waiting caller is charged only from the time you

answer that call.

m Call Waiting will not work if you are engaged on a

Three-Way Call.

m When a call is waiting, Call Transfer will not operate.

RECALL

RECALL

RECALL

If the extension you are calling is engaged, with Ring Back you canprogramme Featurenet Embark Centrex line to call you back whenit is free. Alternatively, if there is no reply when you call anextension, with Ring Back you can programme your FeaturenetEmbark Centrex Line to call you back after the phone on thenumber you are calling is next used.

m Eliminates time spent dialling extensions which areconstantly engaged or ring without reply.

m You can carry on working and your phone will tellyou when your call is ready thereby increasingproductivity and reducing stress.

m In addition if you have dialled an external telephonenumber which is engaged, you can programme yourFeaturenet Embark Centrex Line to call you backwhen this phone becomes free.

6.1 Ring Back CodesHaving dialled the extension you require

To switch on Wait for dial tone • 37 £


To cancel £ 37 £

Having dialled the external telephone number you require

To switch on Wait for dial tone • 37 £


To cancel £ 37 £

RECALL

RECALL

Call Waiting - cont. Ring Back SECTION 6

3130


n The Ring Back service is not available on lines in a Hunt Group.

n For internal calls the BT exchange knows whether anextension is engaged or ringing and will set Ring BackWhen Free or Ring Back When Next Used as appropriate.

n For external telephone numbers, only Ring Back WhenFree is available.

n Your phone will ring to tell you the call is ready. When youanswer your phone the internal extension or telephonenumber you wish to call will then start to ring.

n If Call Diversion has been set on the internal extension youare ringing, Ring Back will be set against the extension towhich the calls are diverted.

n For Diversion on No Reply, Ring Back When Next Used willbe set against the diverted to extension, if applied afterdiversion has occurred.

n Ring Back cannot be used on calls to an internal extensionin a Hunt Group.

n Ring Back will not operate if the extension you are callinghas Call Diversion activated to an external number.

n For Ring Back When Free to external telephone numbers,Ring Back only operates to certain numbers; for exampleRing Back is available to single exchange lines, but it is notavailable to ISDN or DDI lines.

With Three-Way Call you can set up a phone call betweenyourself and two other people. You can keep both calls privateand switch between them, or open them up so that you can alltalk to each other. If you’re trying to arrange a meeting with twopeople in different places or you’re trying to co-ordinate twoaspects of a certain project, you’ll find Three-Way Call can saveyou time and money.

m You can hold frequent status meetings using Three-Way Call.

m Hold a Three-Way Call with people in and outside of your office.

m Three people can arrange a meeting without severalphone calls.

m Three people, three different places.

7.1 Three-Way Call CodesTo set up a Three–Way Call during an existing conversation

Wait for dial tone then dial

then either extension number

or site location code and extension number

or 9 telephone number

When they answer you can decide to:

either Set up a Three-Way Call


or Switch between the two calls

Wait for dial tone press 2You can switch between calls as often as you like

or End current call and return to original call

Wait for dial tone press 1RECALL

RECALL

RECALL

RECALL

Ring Back - cont. Three-Way Call SECTION 7

Once a Three–Way Call has been set up you can:

either End your first call Wait for dial tone press 5

or End your second call Wait for dial tone press 7


m You can set up a Three-Way call even if the original call

was an incoming call.

m You can set up a Three-Way call with internal extensions

and external telephone numbers.

m Each of the calls you make will be charged at the same

rate as other equivalent Featurenet Embark calls. Calls to

internal extensions are free.

m Whilst you are contacting the final person to join the call, the

other caller will hear a message asking them to hold the line.

m If established on a Three-Way Call, then you will not be

able to activate Ring Back.

m It is not possible to convert a call that is ‘waiting’ or being

‘offered’ into a Three Way Call.

m Once you have established a Three–Way Call, if you wish

to ‘drop out’ and leave the other parties talking just

replace your handset.

RECALL

RECALL

3332

m General Interrogation

m Reminder Call

m Charge Advice

m Withholding your number

8.1 General InterrogationGeneral Interrogation will inform you if the followingservices are activated:

• Call Diversion • Call Waiting

• Charge Advice • Reminder Call

• Incoming Call Barring

– Knowing which services are activated will ensure callsare managed properly.

Codes

Tointerrogate

which services

are set • £ 001 £


m The BT exchange will provide you with voice

announcements stating the list of services currently

activated on that extension.

m For customers with the Hunt Group option, General

Interrogation will also advise if Hunt Group Do Not Disturb

is activated.

m For customers with the Call Barring option,

General Interrogation will also advise if a Call Barring

option is activated.

Three-Way Call - cont. Administration SECTION 8

35

Administration - cont.

34

8.2 Reminder Call CodesWhen you need an alarm to remind you of an importantappointment or when to finish a meeting, you can use yourphone like an alarm clock to ring when you want.

Codes

To set a Reminder Call

To switch on • 55 • The time you require £(Times are entered using the 24-hour clock).

For example • 55 • 0730 £Books a reminder call for 7.30am.

• 55 • 1730 £Books a reminder call for 5.30pm.


To cancel £ 55 £ Time you require to cancel £


m You can book a series of Reminder Calls for the day.

m It is not possible to book a Reminder Call for the current time.

m There is a small charge for each call booked whether or not

you answer it. This charge is itemised on your bill.

m If you don’t answer a Reminder Call or the line is engaged,

the BT exchange will make one further attempt to get

through after a few minutes.

m Times must be entered as four digits using the 24 hour clock.

m Reminder Calls are not affected by Call Diversion.

8.3 Charge AdviceCharge Advice lets you know how much calls are costing you –either individual calls or a series of calls. It’s particularly useful if youmake a call on someone else’s behalf and need to know the cost.

Codes

To book Charge Advice as you make a call

• 40 • 9 telephone number £

As soon as you finish the call, the BT exchange calls you backand tells you how long the call lasted and how much it cost.

To book Charge Advice during a call

Wait for dial tone • 40 £You will be reconnected after pressing £When you finish your call, Charge Advice will be given in theusual way.

To book Charge Advice on all calls

To switch on • 411 £To check • £ 411 £

To cancel £ 411 £


m You can use Charge Advice for every call you make –

even those using Three-Way Calling. The BT exchange

gives you the cost of the first call and, five minutes later,

the cost of the second.

m You cannot use the Code Calling facility when booking a

Charge Advice call, you need to dial the whole number.

m If the call has no charge, then the BT exchange will not

ring you back with the cost of the call.

m Charge Advice gives the approximate cost of each call,

in general it will over estimate the cost of the call.

RECALL

8.4 Withholding your numberYou can selectively stop your number from being displayed bypeople who are using Caller Display or Call Return services. Inaddition if you have requested BT to arrange for all your calls to beautomatically withheld, you can selectively release your number ifyou wish to.

Codes

To selectively withhold your number

1419 telephone number

To selectively release your number, if you have requestedBT to automatically withhold your number

14709 telephone number


m You will need to withhold your number even if you are

ex-directory.

m If you would like information on permanently withholding

your number please call us on 0800 800 800.

3736

m Code Calling

m Repeat Last Call

9.1 Code CallingFeaturenet Embark Centrex can store up to 20 of your mostfrequently used telephone numbers. Code Calling enables you touse a short code in place of dialling long telephone numbers. Onceyou’ve set them up, you’ll find Code Calling extremely useful forcontacting different departments or offices quickly and easily.

Codes

To store numbers

To set • 51 • Code • 9 telephone number £

Example: • 51 • 11 • 9 0800 777666 £

or To set

• 51 • Code • site location code and extension number £

Example: • 51 • 12 • 6000(slc) 2001(ext. no.)

To store at code 11

To check • £ 51 • Code £

To cancel £ 51 • Code £

To dial a stored number • • Code

Example: • • 11 makes call to 9 0800 777666You can store a number against any code from 10 to 29

Administration - cont. Speed Dialling SECTION 9

39

m The ability to return the last call by keying the CallerReturn Code.

With Caller Return you can find out the telephone number of the last person to call you.

Codes

To check number1471

The BT exchange will provide a voice announcement stating thetelephone number, date and time of the last person who calledyou.

To return the call you will be prompted to press 3


m Where a Payphone telephone number is recognised the BT

exchange will provide a voice announcement stating the

Payphone telephone number, date and time of the last

person who called you.

To return the call you will be prompted to press 3.

m In some cases the number of the last ‘caller’ will not be

available. This can occur if the call originates in one of the

following circumstances:

m If the caller has elected to withhold their number.

m Calls made from outside the UK.

m Calls made from some Payphones.

m A mobile network where number is not launched.

m Certain types of telephone exchanges.

m Outside the BT network (from another UK licensed

operator) where the number is not launched.

The BT exchange will provide a voice announcement statingeither:

“You were called at ‘date and time’. We do not have the callersnumber to return the call”.

OR “You were called at ‘date and time’. The caller withheld theirnumber”

38


m Remember to include the digit 9 in numbers for external

calls.

m If you want to store a new number against an existing

code, simply store the new number which replaces the

previous stored number.

m The maximum number of digits you can store under a

code is 18.

m Digits such as , • and £ cannot be stored.

m The BT exchange will guide you when storing numbers.

Listen for confirmation of your instructions.

m You can record the numbers you have stored in the Helpful

Information section of this User Guide and on your

desktop information card.

9.2 Repeat Last CallRepeat Last Call redials the last number you dialled. It’s useful,for example if the number you just dialled is engaged or notbeing answered.

Codes

To redial the last number called

• • 0


m You can redial a number as many times as you need.

m Repeat Last Call can be used to redial internal extensions

and external telephone numbers.

RECALL

Speed Dialling - cont. Caller Return SECTION 10

4140

The Hunt Group is an additional option available to FeaturenetEmbark Centrex customers. Depending on the requirements of yourbusiness some or all of your Featurenet Embark Centrex Lines maybe connected in a Hunt Group. This allows incoming calls to themain Hunt Group number to search for a free line across a series of Featurenet Embark Centrex Lines. In addition each FeaturenetEmbark Centrex Line within your Hunt Group has its own DirectInward Dialling number and an individual internal extensionnumber,so important calls will reach you directly.

m Manage your incoming calls efficiently, your salespeople can efficiently answer all calls to your mainpublished number.

m Having established a relationship with a customer –give them your own phone number so they willalways be able to contact you directly.

A.1 Introduction to Hunt GroupYour Hunt Group Configuration If you have the Hunt Group option, when you placed yourorder certain hunting details would have been agreed:

Ordinary or Cyclical HuntingThis is the order in which hunting takes place across theselected extensions

Ordinary HuntingOrdinary Hunting, sometimes known as Sequential Huntingmeans the BT exchange will always try to connect anincoming call to the first extension in the Hunt Group and willonly hunt to the second extension if the first is engaged. Thismeans the majority of calls will be received by the people withextensions near the beginning of the hunt group.

Cyclical huntingCyclical hunting means the BT exchange will always try toconnect an incoming call to the extension following theextension which answered the previous call. This means callswill be spread more evenly between the Featurenet EmbarkCentrex Lines in the Hunt Group.

About your Hunt GroupThe following features are provided as part of the Hunt Groupservice; Hunt Group Diversion, Hunt Group Do Not Disturband Hunt Group Interrogation. You may also have selectedHunt Group Queuing as an option.

However certain extension features are not available on HuntGroup extensions; Call Diversion, Call Waiting and Ring Back.

Hunt Group SECTION A

43

Hunt Group - cont.

42

A.2 Hunt Group DiversionWith Hunt Group Diversion you can ensure calls are answeredeven when your office is shut or not fully staffed. Calls can beanswered at another location, another office, at home, or evenon a mobile phone, indeed anywhere you can dial direct.

m Let Hunt Group Diversion pass calls onto whereveryou want when your office is empty, busy,understaffed or you are having a meeting?.

m Be sure you get every call, ensuring sales are won,problems solved and messages reach you.

m At the end of the day divert all your calls to ananswering machine or voice mail service.

A.3 Hunt Group Diversion CodesThere are four types of Call Diversion that you can programmeon your Hunt Group.

Diversion of all incoming callsYou can divert immediately all incoming calls made to yourHunt Group number.





Diversion on BusyTo avoid losing important calls when all the Hunt Group linesare busy have the incoming calls diverted to another number.


or site location code and extension number £or 9 telephone number £


Diversion on No ReplyTo avoid losing that important call when someone in the HuntGroup is away from their desk.




Diversion on Busy and No ReplyThis feature combines Call Diversion on Busy and On NoReply in one easy to use code.



To cancel £ 166 £


For Hunt Group Diversion to an external telephone number,you must put 9 at the start of the number.

m Hunt Group Diversion operates on the Hunt Group as a

whole, and not separately on the individual lines.

m Calls made to individual Hunt Group extensions will not be

diverted.

45

Hunt Group - cont.

44

m Calls made to the Direct Inward Dialling number will notbe diverted.

m Hunt Group Diversion services can be activated ordeactivated from any line in the Hunt Group.

m Calls can be diverted to any directly diallable number, withthe exception of certain international destinations. Fordetails please contact your local BT office.

m You should always let people know when you are havingcalls diverted to their number.

m There is a distinctive intermittent dial tone on all phones tolet you know when Hunt Group Diversion is set on the HuntGroup, outgoing calls can still be made in the normal way.

m Use internal extension numbers to set up free Hunt GroupDiversion to colleagues.

m The diverted leg of the call is charged at the same rate asother equivalent Featurenet Embark calls.

m If you divert calls to a mobile phone, charging willcommence once the called number answers or when themobile network answers.

m To change the number to which calls are diverted within eachHunt Group Diversion service, just set the service up with anew number. You don’t need to cancel the old number first.

m Hunt Group Diversion On No Reply operates afterapproximately 6 rings or 15 seconds if the destinationphone is free. If the destination phone is engaged, in themajority of cases the BT exchange will not divert the calland the caller will continue to hear ringing tone, however,in a small number of cases the call will be diverted and thecaller will hear engaged tone.

m Diversion On No Reply and Diversion On Busy can beactivated at the same time using the individual codes.

m To check the combined Diversion On Busy and On NoReply use the check sequence for both.

m If you had Select Service Call Diversion prior to yourconversion to Featurenet Embark Centrex any activediversion will be cancelled when the conversion occurs.

A.4 Hunt Group Do Not DisturbWith Hunt Group Do Not Disturb you can temporarily remove yourphone from the Hunt Group, so calls made to the Hunt Groupnumber will hunt past your phone to the next available phone.

m Ensure your phone does not receive incoming calls ifyou are away from your desk.

m In a sales office Hunt Group Do Not Disturb will allowyou to complete paperwork before receiving the nextincoming call.

Codes

To switch on • 261 £To check • £ 261 £

To cancel £ 261 £


m Hunt Group Do Not Disturb will bar incoming calls made

to the Hunt Group number on your phone. Calls to your

individual extension will get engaged, but calls to your

direct inward dialling number will ring your phone.

m Once activated Hunt Group Do Not Disturb is reported

under General Interrogation as ‘Incoming Call Barring is in

operation’.

m It is not possible to activate Hunt Group Do Not Disturb on

all lines in a Hunt Group. If you try to remove the final line,

you will receive a message advising you it is not possible.

46

Depending on the requirements of your business you may haveopted for a number of the additional Featurenet Embark Centrexservices. If after reading this section you would like to furthercustomise your Featurenet Embark Centrex Lines, please call us.

m Manage your outgoing calls with Featurenet EmbarkCentrex Call Barring

m Gain added flexibility with a Featurenet EmbarkCentrex Bypass Number.

m Featurenet Embark Centrex Direct Call connects youautomatically to your chosen number.

m Let your phone tell you who is ringing, withFeaturenet Embark Centrex Caller Display.

m Set up Featurenet Embark Centrex Call Minder totake your messages when you are busy on the phoneas well as when you are away from the office.

Hunt Group - cont.

A.5 Hunt Group InterrogationHunt Group Interrogation will inform you if Hunt Group Diversion is activated.

Codes

To interrogate

which services

are set • £ 003 £


m The BT exchange will provide you with a voice

announcement stating if Hunt Group Diversion is activated

on the Hunt Group.

A.6 Hunt Group QueuingHunt Group Queuing is an option available to Featurenet EmbarkCentrex Hunt Group customers. With Hunt Group Queuing, if allthe lines in a Hunt Group are engaged, incoming calls will be placedin a queue while they are waiting to be answered and as soon as aline is free they are connected.

Notes for your guidancem Incoming calls are prioritised by the BT exchange, external

calls get highest priority and internal calls get lowest priority.

m Hunt Group Queuing will allow up to five external calls andtwo internal calls to be held in the queue.

m Any incoming call which exceeds the number of callsallowed in the queue will receive engaged tone.

m Callers held in the queue will hear ringing tone and are notcharged until the call is answered.

m If Hunt Group Diversion is active on all calls the queue willbe deactivated. If active on busy, diversion will only occurif the queue is full. If active on no reply, diversion willoccur approximately 6 rings after the call has beenpresented to an extension.

47

Options SECTIONS B-E

4948

B.1 Featurenet Embark Centres Call Barring

Featurenet Embark Centrex Call Barring helps you manage theoutgoing calls from your phone.

m Prevents unauthorised calls from your phone.

m You can choose to bar certain types of calls.

m You designate the phones which can makeinternational calls.

m Greater control of call usage and bill.

The PIN is a four digit password for the service, you will be notified of this separately. The bar can onlybe lifted if the correct PIN is entered. The option number allows you to bar calls selectively in the tablebelow. You can use more than one option at any one time.

Bars Allows OptionNumber.

All external calls starting with 9 and codes Calls to 9-999, 9-112, 9-150, 9-151, 9-152, 9-154, 9-144, 9-195, 9-12822

starting with • or £ internal extension calls and calls starting 9-0800 and 9-0500 1

National and International calls; Calls to 9-999, 9-112, 9-150, 9-151, 9-152, 9-154, 9-144

calls to mobile phones internal calls, local and operator calls and calls starting 9-0800 and 9-0500 2

International calls All other calls 3All operator calls All other calls: 9-999, 9-112, 9-150, 9-151,

9-154, 9-144, 9-0800, 9-0500 4Calls starting • and £ All other calls and Call Barring Codes 5Calls to premium rate Information Services All other calls 7

Codes

To switch on • 34 Option Number £

To check • £ 34 £To cancel £ 34 Option Number • PIN £


m Ensure that your PIN number is not revealed to anyone.Do not for example store it under a memory button.

m You can skip the voice prompts by dialling the completesequence in quick succession – but you cannot interruptthem once they have started.

m Listen for confirmation of your instructions.

m Use option 4 if you want to bar both national andinternational calls via the operator.

m If you wish to bar all outgoing calls (option 1) and divertincoming calls you must set up Call Diversion first.

m Once a Call Barring option is activated this will be reportedunder General Interrogation as ‘Outgoing Call Barring is inoperation’.

m Reverse charge calls can still be accepted when outgoingcall barring (option 1) is switched on.

m Calls to Premium Rate Adult Services are nowautomatically barred on the BT network (If you would like information on accessing these numbers,please call us on 0800 800 800).

m As an alternative to customer controlled Call Barring, somecall barring options can be set up by BT.

Options - cont.

5150

C.1 Featurenet Embark Centrex Bypass Number

Your Featurenet Embark Centrex Bypass Number ensures yourimportant or personal calls always reach you even when yourphone is diverted.

m Working late with your calls diverted to an answeringmachine; your friends and colleagues can stillcontact you.

m Divert your calls to a colleague or a secretary if youdo not want to be disturbed, with a FeaturenetEmbark Centrex Bypass Number important calls canstill be transferred to you.


m Calls made from an internal extension to a FeaturenetEmbark Centrex Bypass Number must be prefixed by 9 andwill be charged at normal Featurenet Embark call charges.

m Calls made to a Featurenet Embark Centrex BypassNumber are considered to be external calls in theoperation of all features.

D.1 Featurenet Embark Centrex Direct Call

Featurenet Embark Centrex Direct Call automatically connects youto your selected number simply by picking up the phone handset.

m Your reception phone can now dial youautomatically, visitors do not need to remember thecontact number.

m In addition to normal outgoing calls, connect to your main depot automatically to save dialling.


n The BT exchange will automatically connect you to yourselected number four seconds after you pick up the handset.

n Normal outgoing calls can be made providing youcommence dialling during the first four seconds.

Options - cont.

52

E.1 Featurenet Embark Centrex Caller Display

With Caller Display you can see the phone number of the personcalling when your phone rings.

m Answer callers with a personal greeting.

m Allows you to keep a log of your most recentincoming calls.

m Added security, now you can check that the caller iswho they say they are.


m To show the Caller Display information you need appropriatetelephones. Telephones or equipment that show the symbolare compatible with BT’s Caller Display services. If they donot show this symbol, Caller Display information will not beavailable even if there is a display screen.

m If your caller is internal the internal extension will bedisplayed, if your caller is external the full externaltelephone number will be displayed.

m Numbers will not be displayed for calls made with a BTChargecard, made on a network that does not allow Caller Display (including most international calls), somepayphones and mobile networks or if the caller withholdstheir number.

m If a call is diverted to you using Call Diversion, the numberof the phone that made the original call will be displayed,not the number of the phone that diverted the call.

m If a call is made from a switchboard which has differentincoming and outgoing phone numbers, the outgoingnumber is displayed. So you may not recognise the number.

Options - cont.

53

Remote Diversion - System X SECTIONS F

Remote Diversion is an additional option available to Featureline andFeatureline Corporate customers. It enables you to set up or change your Call Diversion remotely. This means that you can remotely divert yourincoming calls to almost any directly dialable telephone or mobile number.

Remote Diversion enables you to remotely divert all your incoming calls toanother phone. Whether you are working at different locations, working fromhome or just need to divert your calls to a colleague, Remote Diversion is theideal way to manage your calls.

CodesTo use the service Dial the access phone numberMake a note of your access number here:

Wait for another dial tone and then:

To divert • Diversion Code • PIN •Your full Featureline telephone number •

then either extension number £

or Site location code and extension number £


An announcement will confirmthat a diversion has been set

To check • £ Diversion Code • PIN •Your full Featureline telephone number £


To cancel £ Diversion Code • PIN •Your full Featureline telephone number £


Remote Diversion codes System X Standard Line:44 Divert all calls 65 Divert on Busy64 Divert on No Reply

Remote Diversion codes System X Hunt Group Lines:121 Divert all calls 167 Divert on Busy161 Divert on No Reply 166 Divert on Busy & No Reply

54 55

Set up Featurenet Embark Centrex Call Minder to take yourmessages when you are busy on the phone as well as when youare away from the office.

m Call Minder will automatically answer your calls whenyou are in another office, away from your desk or onanother call.

m Can store up to 15 minutes of messages and lets you know before message space runs out.

m Call Minder will be set up ready to use but you can change the way it works to suit you.

m It’s free to listen to your messages or change any of the options from your own phone

H.1 Featurenet Embark Centrex Call Minder

Featurenet Embark Centrex Call Minder is an answeringservice which will automatically answer your calls when youare in another office, away from your desk or on another call.It can store up to 15 minutes of messages and lets you knowbefore message space runs out. If message space is fullcallers will be asked to call back later.

Using Featurenet Embark Centrex Call Minder

Telling Call Minder what to doTell Call Minder what to do by speaking your answers when itasks you a question – usually Yes or No – or by pressing 1 for Yes and 2 for No.

nb: Background noise must be low if you speak your answers. If you use the 1 and 2 buttons to answer then you must havea phone that makes musical notes when you dial.

Changing Call Minder to suit youCall Minder will be set up ready to use but you can change theway it works to suit you. This includes setting and changing yourPIN so that you can listen to your messages from another phone.

Featurenet Embark Centrex Call Minder SECTIONS H

Remote Diversion - System Y SECTIONS G

Remote Diversion is an additional option available to Featureline andFeatureline Corporate customers. It enables you to set up or change your Call Diversion remotely. This means that you can remotely divert yourincoming calls to almost any directly dialable telephone or mobile number.

Remote Diversion enables you to remotely divert all your incoming calls toanother phone. Whether you are working at different locations, working fromhome or just need to divert your calls to a colleague, Remote Diversion is theideal way to manage your calls.

CodesTo use the service Dial the access phone numberMake a note of your access number here:

Wait for another dial tone and then:

To divert Your full Featureline telephone number • PIN £• Diversion Code •

then either extension number £

or Site location code and extension number £

or 9 telephone number £An announcement will confirm that adiversion has been set

To check Your full Featureline telephone number • PIN £

• £ Diversion Code £An announcement will confirm whichdiversion is set

To cancel Your full Featureline telephone number • PIN £

£ Diversion Code £An announcement will confirm that adiversion has been cancelled

Remote Diversion codes System Y Standard Line:21 Divert all calls 67 Divert on Busy61 Divert on No Reply

Remote Diversion codes System Y Hunt Group Lines:121 Divert all calls 167 Divert on Busy161 Divert on No Reply 166 Divert on Busy & No Reply

57

Featurenet Embark Centrex Call Minder - cont.

56

Call ChargesIt’s free to listen to your messages or change any of theoptions from your own phone if you dial 9 157571 If you listen to your messages from another phone or dialyour own number from your own phone, you will be chargedat the normal rate.

Choosing Call Minder OptionsThe following shows you the questions that Call Minder asksyou and the options available by answering Yes or No.

Dial 9 157571Would you like to listen to your messages?

Answer Yes to: Answer No to Continue:- listen to messages- repeat messages- remove or save messages

Do you want to review your call answering options?

Answer Yes to review: Answer No to Continue:- the ringing period- your greeting- your addressee setting

Do you want to review your message retrieval options?

Answer Yes to : Answer No to end the call:- set or change your PIN- choose full or shorter instructions

Accessing Call Minder from your own phone1 Dial 9 157571

Call minder will tell you how many messages you have and ask if you want to hear them, repeat them, remove or save them.

2 Answer Yes or NoYou can then go on to review your call answering options. You can end the call at any time by hanging up.

Accessing Call Minder from any other phoneYou will need your PIN and a phone that makes musical notes when you dial to do this.

1 Dial your own phone number

2 Wait for Call Minder to answer to answer with the system or personal greeting

3 Then dial • followed by your PIN

You can listen to your messages or change your call answeringoptions.

Checking whether you have any messages

When you pick up your phone, the dial tone will be in shortbursts.

If you are on a call when Call Minder takes a message, it willcall you after 10 minutes and again after 30 minutes to letyou know a message has been left.

Call Answering and message retrieval options

Ringing Period

This changes the number of rings before Call Minder answerscalls and the number of rings when it calls you back.

Press or Say Call Minder will answer

0 Zero straight away

1 Short after 4 rings

2 Medium after 7 rings

3 Long after 10 rings

Greeting Message

Call Minder plays one greeting if you don’t answer and another if your busy. You can replace these with a single, one minute,greeting of your own. Remember that Call Minder answers whenyou’re already on a call as well as when you don’t answer. CallMinder will add a prompt asking callers to leave a message.

Addressee setting

You can choose to ask who the message is for.

PIN change

For security, you can only set or change your PIN from yourown phone – you don’t need your old PIN to do this.

If you want to use the buttons on your phone to change yourPIN, press • Call Minder asks you to say your PIN.

Instruction length

You can switch between shorter or longer instructions.

59


m When using Featurenet Embark Centrex Call Minder with aHunt Group, all of the Featurenet Embarks Centrex Linesin the Hunt Group will share one mailbox.

m If any Featurenet Embark Centrex Line in the Hunt Groupis diverted to Call Minder then all of the FeaturenetEmbarks Centrex Lines in the Hunt Group will divert toFeaturenet Embark Centrex Call Minder.

m Where Call Minder is shared by a number of FeaturenetEmbark Centrex Lines in a Hunt Group only the firstperson to listen to new messages will receive intermittentdial tone. It is important for everyone to check Call Minderregularly and let colleagues know there is a message forthem.

m We do not recommend that you switch on Charge Advicefor all calls.

58

There are 3 ways in which you can programme Featurenet EmbarkCentrex Call Minder to handle your calls depending on whether ornot you in a Hunt Group. As long as one of the following diverts isset then Featurenet Embark Centrex Call Minder will take messagesfor you.

Featurenet Embark Centrex not in a Hunt GroupSet divert to Call Minder ImmediateCall Minder answers all your incoming calls

To switch on • 21 • 9 157572 £

To cancel £ 21 £

Set divert to Call Minder on No ReplyCall Minder answers your incoming calls when

your Featurenet Embark Centrex is not answered

To switch on • 61 • 9 157572 £

To cancel £ 61 £

Set divert to Call Minder when busyCall Minder answers your incoming calls when

you are busy on another call

To switch on • 67 • 9 157573 £

To cancel £ 67 £

Featurenet Embarks in a Hunt GroupSet divert to Call Minder ImmediateCall Minder answers all your incoming calls

To switch on • 121 • 9 157572 £

To cancel £ 121 £

Set divert to Call Minder on No ReplyCall Minder answers your incoming calls when

your Featurenet Embark is not answered

To switch on • 161 • 9 157572 £

To cancel £ 161 £

Set divert to Call Minder when busyCall Minder answers your incoming calls when all your

Featurenet Embark lines are busy on other calls

To switch on • 167 • 9 157573 £

To cancel £ 167 £

Featurenet Embark Centrex Call Minder - cont.

Connecting Featurenet Embark Centrex lines to a phone systemenables you to incorporate the benefits of the Featurenet EmbarkCentrex service with a phone system (PBX).

m Enables Call Transfer and Call Diversionto Mobile and Home Workers .

m Benefit from the flexibility of Featurenet EmbarkCentrex while retaining your old or obsolete systems.

m Extends the life of ‘outgrown’ systems.

Featurenet Embark Centrex Lines for Phone Systems allows you to benefit from the following features and are available with most phone systems.

Standard Features Optionsn Call Diversion n Direct Call

n Call Transfer n Hunt Group Working

n Remote Call Diversion

n Bypass Numbers

n Call Barring

For more information on how to operate these features referto the contents page and sections covering that feature.


m For phone system compatibility issues contact your phonesystem maintainer.

m If the phone system is BT supplied and maintained contactthe Featurenet Embark Centrex AdviceLine on 0870 513 3399.

m If the phone system is not BT supplied and/or maintainedyou should contact your supplier/maintainer.

61

m Programming your phone

m Dialling Plan

m Code Calling List

m Summary of most useful codes

60

A1.1 Programming your phoneTo help you make the most of Featurenet Embark Centrex Lineyou may like to pre-programme the memory buttons on yourphone with your most used features. We suggest the followingfeatures be programmed on to your phone.

1 Call Pick-up • 52 £

2 Call Diversion • 21 •

3 Call Diversion Cancel £ 21 £

4 Ring Back (Pause) • 37 £

5 Three-Way Call (Pause) 3

6 Call Offer (Pause) • 95 £

7 Accept Call Waiting (Pause) 2

8 Code Calling • •

9 Reminder Call • 55 •

Procedures for programming your phones will be contained inthe User Guide sent with the phone. For phones with a Pausebutton can be stored as part of the codes to activate afeature but a pause should follow it.

BT’s latest phones, the Converse range, automatically store a pauseafter the . Therefore you do not need to store a pause.

For telephones without a Pause button, you may not be able touse Featurenet Embark Centrex Line codes which follow a

. For these features, will need to be pressed anddial tone obtained before pressing the relevant memory key. Wesuggest that for these memory keys you make a note againstthe feature name to remind you to press first.RECALL

RECALLRECALL

RECALL

RECALL

RECALL

RECALL

RECALL

RECALL

Featurenet Embark Centrex Lines SECTIONS I

for Phone Systems Helpful Information APPENDIX 1

63

A1.2 Dialling PlanThe following table is provided for you to fill in as a reminder of theinternal extension and telephone numbers of your colleagues.

Extension Direct Inward Hunt Group Name Location Site

Number Dialling Number Number Location

Code

62

A1.3 Code Calling ListThe following table is provided for you to fill in as a reminderof the telephone numbers you have stored with Code Calling.

Code Name Tel. No

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

Helpful Information - cont.

65

Summary of most useful codes(Those used on a day-to-day basis)Internal Call

Network Call

External Call 9

Call Diversion to switch on • 21 • or or 9 £

to cancel £ 21 £

Call Offer to offer Wait for dial tone • 95 £

Call Pick–up any call • 52 £

on a specific extension • 52 • £

Call Transfer to transfer Wait for dial tone

or or 9

Call Waiting to accept or switch Wait for dial tone 2

finish call, connect waiting call Wait for dial tone 1

reject waiting call Wait for dial tone 0

Code Calling to dial ••

Reminder Call to switch on • 55 • £

Ring Back to switch on Wait for dial tone • 37 £

Three-Way Call to speak to third party Wait for dial tone

or or 9

set up conference call Wait for dial tone 3

Diversion on Busy to switch on • 67 • or or 9 £

to cancel £ 67 £

Diversion on No Reply to switch on • 61 • or or 9 £

to cancel £ 61 £

Diversion on No Reply to switch on • 66 • or or 9 £

and on Busy to cancel £ 66 £

Call Waiting to switch on • 43 £

to cancel £ 43 £

Code Calling to store a number • 51 • • 9 £

or

Note: refers to internal extension numbers.refers to external numbers.refers to Site Location Code.SLC

Tel. no.

Ext. no.

SLC + Ext, No.

Tel. no.Code.

Tel. no.SLC + Ext, No.Ext. no.



RECALL

Tel. no.SLC + Ext, No.

Ext. no.RECALL

RECALL

Time

Code.

RECALL

RECALL

RECALL

Tel. no.SLC + Ext, No.

Ext. no.RECALL

Ext. no.

RECALL


Tel. no.

SLC + Ext, No.

Ext. no.

64

Helpful Information - cont.

If you have a Sales enquiry then please contact your

BT Account Manager. For other service enquiries please call

your Service Centre and to report a fault please call your

Service Centre or 154.

For further advice on how to use your Featurenet Embark

Centrex Line features please ring the Featurenet Embark

Advice Line on 0870 513 3399.

66

Notes

Documents

9799 Embark U'Gde 2003 - BTyou are on and if you are an AXE10 (System Y) customer you must first read the following notes. There are some differences on the features that are available