A Basic Toolkit

3-prong retriever3-prong retriever

Nut driverNut driver

Phillips screwdriverPhillips screwdriver Storage containerStorage container

TweezersTweezers

Torx driverTorx driverFlat head screwdriverFlat head screwdriver Chip extractorChip extractor

Anti-static Wrist Strap

Network ToolkitCable crimper with dies for a variety of cable

stylesWire stripper for flat and coax cablePrecision wire cuttersCurved forcepsMulti-network LAN cable testersDigital multimeter

Circuit Board Toolkit30w ceramic solder ironDesoldering braidDesoldering pumpSolder iron stand with spongeSolderMiniature pliers and wire cuttersHeat sink

Software Utilities

Boot Disk

IO.SYS

MSDOS.SYS

COMMAND.COM

CONFIG.SYS

AUTOEXEC.BAT

LAN Connectivity Disk

NETWORK CLIENT

NETWORK DRIVERS

IO.SYS

MSDOS.SYS

COMMAND.COM

CONFIG.SYS

AUTOEXEC.BAT

CompTIA Network+ Troubleshooting Model

1. Identify the exact issue.

2. Re-create the problem.

3. Isolate the cause.

4. Formulate a correction.

5. Implement the correction.

6. Test the solution.

7. Document the problem and the solution.

8. Provide feedback.

Novell Troubleshooting Model

1. Try some quick fixes.

2. Gather basic information.

3. Develop a plan of attack to isolate the problem.

4. Execute the plan.

5. Verify user satisfaction.

6. Document the problem and the solution.

The Troubleshooting Process

Collect phaseCollect phase

Isolate phaseIsolate phase

Correct phaseCorrect phase

Troubleshooting Tips

1. Check the physical connections.

2. Check the adapter to which the device is connected.

3. Check Device Manager.

4. Use the Help And Support Center utility in Windows.