A brief for top managementPrepared by the Institute of Quality Assurance Integrated Management Special Interest Group

Future managementis integrated

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Introduction

The presentation will cover:Current World trendsEvolution in approaches to managementWhat integrated management isWhat is driving integrated management The benefitsThe leadership challenge

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The World is integrating

Markets Communications IT Systems Currencies Professional bodies Services, Manufacturing

and technology Transport systems

Would management benefit from an integrated and joined up thinking approach?

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Evolution of Management

Quality Control

Quality Assurance

Total Quality Management

Stakeholder Informed

Integrated

Performance

Time

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What is integrated management?(1)

Integrated management is a holistic, optimal and least action approach to managing an organisation that equitably takes account of:

the total business process (core + support + contingency)

all types of potential gain and loss all stakeholders

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What is integrated management?(2)

Space or time is not perceived as a barrier which naturally results in sustainable processes.

Integrated Management is often referred to as: Joined up thinking Smart working

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Where can it be applied?

Everywhere including:Conduct of the business processManagement system (formal rules and

guidance)Organisation cultureManaging the knowledge baseCorporate leadershipStakeholder relationshipsPromoting and safeguarding human

consciousness

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I.M. Drivers (1 – 4)

Multiple standards and regulations

Globalisation of standards and regulations

Multiple Certification

Pressure on line managers

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I.M. Drivers (5 – 8)

Managing stakeholder diverse needs

Remaining competitive and profitable

Problems becoming more complex

Need to respond faster to changing markets

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I.M. Drivers (9 – 12)

Process based management systems

Need for faster product development

Enhancing employee participation

Improving compliance (reducing violations)

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Overall Benefits (1 - 4)

1.More concise minimalist management system with all aspects adding value without redundancy

2.Enhanced communication through simplicity and uniformity

3.Easier compliance, less violations, greater employee participation and ownership leading to stress reduction and better utilisation of creativity

4.Better quality/risk issues conflict resolution and management

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Overall Benefits (5 - 8)

5.Enhanced stakeholder understanding and satisfaction

6.Accelerated training and reduction in training needs

7.Reduced monitoring (audits/inspections) including certification surveillance

8.Improved management and process transparency leading to more efficient and effective management review and action planning

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Overall Benefits (9 - 12)

9.Faster change dynamics supporting optimal organisational evolution

10.Better implementation and return from initiatives such as the Business Excellence Model, TQM, Investors in People, 6 Sigma, ISO standards & regulations etc.

11.Enhanced competitiveness & business security

12.Increased profitability through lower costs, improved productivity and creativity

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Vision of anintegrated management future

(1)Gain (quality) maximised and loss (risk)

minimised Stakeholders that are mutually aware they

are being treated equitably, with no group gaining at the unfair expense of another

Fully sustainable operations Uniformity and diversity coexisting

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Vision of anintegrated management future

(2)

Objectives achieved through least actionEfficient, effective and creative employees Fully inclusive, nurturing, fulfilling and

stress free working environmentMinimalist and user friendly management

system

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The Leadership Challengewhat actions are required?

Integrated vision and commitmentIntegrated mission and strategyIntegrated action planManagement of change teamResources and an agreed budgetKnowledge (internal or external)

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Conclusion

Take an integrated management approach to remain efficient, effective, agile, resilient and competitive

to become or remain World Class

the future

is integ

rated

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CQI Integrated Management Special Interest Group

Established to provide a focus for exchange and dissemination of best integrated management (IM) practice

Is open to anybody who is interested in the integrated management and integrated management systems

Web site is http://www.thecqi.org/Community/Special-Interest-Groups-SIGs/Integrated-Management-Group/