8/9/2019 A Case Study- Six Sigma PMO Enterprise SW Company

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Next-generationproduct development

support for leadingmetrics platform

company

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PMO SixSigma Green Projects

Knowledge

Manager

Project

Tracker

Resource

Manager

Financial

Tracker

Metrics

Manager

Reports

Dashboard

Res

ult

Strate

gy

Execution

Our client is a Silicon Valley based company, which is the leading provider o enterprise sotware or

managing top-down initiatives to improve nancial perormance and achieve operational excellence.

They do this by providing end-to-end solutions to manage, track, and report on Enterprise Strategies,

Processes, Projects, Programs, People, and Benets.

Leading global corporations like Credit Suisse, France Telecom, McKesson, Motorola and Xerox rely

on our clients sotware oerings to manage strategy, process and project portolio execution or

initiatives like Six Sigma, Lean, CapEx, IT, New Product Development and others.

Our clients enterprise customers had the rst version o the sotware called EnterpriseTrack, which

tracked the cusomers basic business processes, which was quite mature. Many o these customers

had been suggesting ways to not only improve the current product, but also expand the unctionality

Product Diagram

Client Overview

Client Requirements

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to other enterprise unctions. Our client was looking or a suitable partner to not only enhance the

fagship product EntrepriseTrack, but also to expand the ootprint to incorporate business aspects o

a variety o sectors. O course the idea was to increase the customer base, in addition to expanding

the current customer installations.

In general, our client was looking or a partner:

Withspecializationinproductengineering

WithresourceswhowouldcomprehendclientsproprietarycoreJavabaseddevelopment

ramework in shortest possible time and contribute in development. Our clients core

team had built this ramework to speed up the development o enterprise applications

ollowing a certain design pattern.

Whohasormalknowledgemanagementprocessesandtechnology

WhohasdemonstratedabilitytoworkinaMulti-vendorscenario

Whocanprovidetimely,highqualitydevelopmentatlowestpossiblecost

Whounderstandsthedomainoprojectmanagement,resourcemanagement,resourceplanning and has the ability to provide valuable suggestions and inputs.

Engagement Challenges

Clientsinitialocuswasonsix-sigmaprojectmanagement.EventhoughXoriantresources

had prior domain knowledge in the project management domain, understanding and

implementing the nuances o six-sigma specic eatures was a challenge, given that there

is lack o widespread knowledge about that subject. Understanding our clients proprietary development ramework used in the product

development was a challenge since there were some known and some unknown bugs with

that environment, with limited documentation and example illustrations. Ramping up new

resources and replacements was always time consuming.

Understandingthenuancesotheexistingproductarchitecture,designandunctionality

(especially the way it was implemented in the current customer environments) was very

important or both expanding the product ootprint and seamlessly incorporating the

existing client environments as well as expanding the product unctionality.

Workinginamulti-vendorenvironmentwaschallengingintermsocoordinationespeciallywhen the environment was very dynamic. Our knowledge management inrastructure was

very helpul in terms o assembling and disseminating the knowledge.

Ensuringthatthestructureusedordevelopinganyeatureisscalableandadaptableto

uture changes was a major challenges, especially since the development was done using

clients proprietary development ramework and thus could not use the widely used

techniquesusedinindustrystandardenvironmentslikeJ2EE.

Developingeatureswithminimalshellieposedauniquechallengeodeliveringsolutions

without any possible errors.

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Signifcant Contributions

1. Xoriant teams took the initiative in developing Heat Map Reports which gave detailed

dataonplannedandactualutilizationotheresourcesacrossagiventimeperiod.These

reports were instrumental in winning some o the deals or our client.

2.Even though our client product had similar unctionality, Xoriant architected and

delivered seamless integration with MS Project or transer o data between ETrack and

MS Project, thus reducing the cost and hassle o double data entry and thus signicantly

increasing the attractiveness o our clients product line

3.Conceptualized,architectedandimplementedaVoiceoCustomer(Survey)module,

1. Xoriants team was instrumental in providing suggestions and helping client architects

and product managers dene Product Roadmap rom unctional and technology

perspectives. 2.Xoriantsteamcontributedinproductmanagementalongwithclientsresourcesto

decide scope o each release with an objective to provide as many eatures as possible

or each release.

3. The teams adopted Agile methodology, much beore this methodology was widespread,

thus providing visibility to our client management at regular requency.

4. In many cases Xoriant team assumed the ownership or new eatures rom design to

implementation, while adopting the best practices including publishing development

guidelines, proper documentation and conducting peer reviews, lead reviews and peer

testing or all deliverables. 5.WeadoptedBugzillatooltoenablecommontrackingointernalissues,interacingwith

our clients internal quality tracking systems.

6. Xoriant teams implemented and customized our central knowledge repository or

sharing knowledge related to product, domain & customer specic processes not only

or our teams, but also our clients internal teams as well as their other partners teams.

This allowed continuous knowledge sharing within team members, to ensure all team

members have requisite knowledge about the product and they can contribute in variety

o modules. 7. Xoriant took the initiative in organizing training on six-sigma domain rom industry

experts, so that our team members could add the requisite value at all points.

8. Even though most o the development was done at our India development center, onsite

(US)rotationwasadoptedorallteammembers,thusenablingperiodicknowledge

exchange between dierent team members and also the customers.

Xoriant Approach and Benefts

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Presentation

Application

TopL

ink

Client Applications Application Server Data Source

which was one o the unique unctionality oered by the etrack product.

4. Provided unctionality or Data Import, which enables customers o ETrack to import the

legacy data into ETrack, thus retaining their past history.

5. Designed and developed the Finance Module, which gives ability to the users or tackingnances at monthly or yearly basis.

6.Conceptualized and developed the custom elds or the key entities like Projects,

Users,IdeasandProposals.Theseeldsgivelotoexibilitytothecustomersasthey

use the product.

7. Facilitated integration with a third party tool or giving highly user riendly listing grids and

withthirdpartyJavaScriptlibrarieslikeYUIandExtJS.

CoreJAVA

VisualBasic

JavabasedProprietaryFramework

YUI

ExtJS

Perorce

VisualMining

TreeGrid

Architecture Diagram

The architecture is standard three-tier web architecture. The client proprietary ramework is

deployed in the application server.

Tools and Technologies

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Engagement Results

Client Testimonials

A 7-year ongoing partnership has provided our client with the ollowing benets: Abilitytoexpandtheproductootprintwhileenhancingthecurrentproductusingstrategic

external resources, thus keeping the xed personnel costs minimum

Augmentationocustomerimplementationandintegrationskills,thusincreasingcustomer

satisaction

Implementation o the state-o-the-art multi-location sotware development/project

managementtechniquesandknowledgemanagementinrastructure/techniques

Incorporationohighlydiferentiatedproducteaturesandcustomeracingcapabilities,

thus increasing the product acceptability

Congratulationstotheentire5.1developmentteamoranotherreleasedeliveredon-time.

As we have already discussed, this release has signicant dierentiators against our competition

and should propel us orward strongly.

Greatwork!ClientCEO

WehavecompletedtheEnterpriseTrack6.2development,QAandreleasecycles,andETrack6.2

isavailableorcustomerdemos/evals/deployment/migrations.

6.2 introduces quiet a ewmuch awaited PMO unctionalities including Rollup o timesheet

speciedeforts/costsintoroadmapandnancemodules,heatmapreportimprovements,andtask

dateshitingtoreectdependenciestonameaew.QuietaewperormanceimprovementsandotherSiteWandlevelenhancementsarealsopartothisreleaseandtheaccompanyingSiteWand

Carbon-7B/Creleases.

TheDevelopment,ProductManagementandQAteamshavebeenworkingveryhardoverthepast

ew months to ensure that we deliver one more Etrack release and as usual on schedule. I thank the

entireteamorallyourhardworktowardsthe6.2release-SwamiK(DirectoroEngineering)