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Communication Principles

Questionnaire

1. Read all the questions in this questionnaire before you start but work as fast as you can.

2. Print your last name in the top right hand corner of this page 3. Please supply your email address ______________________4. Circle all the numbers at the beginning of each line on this page.5. Close your eyes and touch your nose with your left hand.6. Write the name of the city you were born in _____________7. Say all the letters of the alphabet from A to L.8. Put an “X” in the top left hand corner of this page.9. Tear off the corner above the “X”10. Say your first name out loud.11. Wave your right hand above head12. If you think your following the instructions nod your head13. At the bottom of the page write what you ate for breakfast on Thursday 14. Write the city you were born _______________________15. Now that you have read all the questions and followed the instructions

in point 1, complete point 2 and sit back and enjoy watching all the other participants.

Communication Principles

Communication Principles

“The Coach told Charlie not to dress tonight”

Communication Principles

A child doesn’t care how much

you know, until he knows how much

you care

Communication Principles

Page 8 & 9

Communication Principles

Understanding

7% Words

38% Non-Verbal

55% Expression

� What

� Actions

� How

2

Communication Principles

Principles of Effective Communication� Be Enthusiastic

� Be Positive

� Be Demanding but Considerate

� Be a Good Listener

� Give Good Feedback

� Be Consistent

� Explain each Players Contribution

� Treat all Players as Individuals

� Treat your Child same as the othersCommunication Principles

Non-Verbal

� How do you behave before a game?

� How do you behave during the game?

� What do you do when your teams wins?

� What do you do when your team loses?

What do you do when a player makes a mistake?

Communication Principles

Effective use of the Voice � Speak clearly and move your eyes about the group as

you speak. Ask “Can everyone hear me?” or “Can you hear me at the Back?”

� Use a voice that is only slightly louder than normal. Some leaders can settle players down by speaking softly.

� Stopping in the middle of a word and waiting is another technique for gaining players attention.

� Use changes in your tone of voice to communicate varying moods.

� Don’t talk longer than 2 or 3 minutes when making an explanation. Demonstrate first, then explain.

� Use language that is easy to understand.Communication Principles

Listening Techniques It takes practice to learn to be a good listener. Here are some listening techniques to use to improve your listening skills.

1. Attentive Listening: Being quite & obviously interested, eye to eye contact

2. Paraphrasing: Repeat using your own words what you think the player said

3. Bridging: Use words like “I see”, “Uh,uh” , “Yes” to indicate that you following & understanding.

4. Restating: The leader repeats the last words that the player said

5. Invite Clarification: The coach asks the player to clarify or expand upon something they said

After practice is a good time to listen to your players, either casually or by asking specific questions i.e. “What have you learned today?”

Communication Principles

Page 10 & 11