A Closer Look @ Employee Engagement

8/14/2019 A Closer Look @ Employee Engagement

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A Closer Look @A Closer Look @

Employee EngagementEmployee Engagement

Ferris Consulting Group, Inc.Tallahassee, FL

If you want to build a ship, dont drum up the [people] to

go to the forest to gather wood, saw it, and nail planks

together. Instead, teach them the desire for the sea.


2/15

Some Frightening Possibilities!Some Frightening Possibilities!

American businesses are operating @ only 1/3 of their capacity

What if:

Banks opened only 1/3 of their branches each day?

Manufacturing companies operated only a 1/3 of their machinesat capacity each day?

What if customer service call center took only 1/3 of all callsreceived daily?

What opportunities are these businesses losing?

What is the potential impact to their future growth?



3/15

Some Startling Statistics*Some Startling Statistics*

Of the 11,000 employees surveyed:

Only 15% could identify their companys most important goals

51% were unsure of how they were expected to help thecompany achieve its goals

Other findings:

Only 49% of all available work time is dedicated to a

companys most important goals

53% of American workers are unhappy in their jobs

29% are engaged

55% are not engaged

16% are actively disengaged

* Findings taken from:Gallup & Harris Polls



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Significant LossSignificant Loss


If you have 100 employees with an average salary includingbenefits of $35,000, with 71% not delivering a full hours worth

of work for a full hour of pay you are losing.

$3,500,000 x 71% = $2,485,000 of lost productivity just inwages alone not to mention how their behaviors have affected

other internal and external customers.


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Defining EngagementDefining Engagement

Engagement happens when employees:

Think (head)

Feel (heart)

Act (hands)

inpositive ways toward theirjobs, their

work, and theircompanies



6/15

Who Are These Guys?Who Are These Guys?

The Engaged Employee

The Disengaged Employee

The Disengaged Manager

The Actively Disengaged Employee



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Engaged Managers &Engaged Managers &

EmployeesEmployees

Represent 29% of the workforce

Engaged Employees:

Believe in the company

Sincerely want to make things better

Clearly understand the business and how their work fits into thecorporate big picture

Are respectful of, and helpful to team members and others

Find opportunities to stay current with developments in theirfields of expertise

Are willing to go the extra mile



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Disengaged EmployeesDisengaged Employees


They are not:

Risk takers

Commitment to the company

Connected to the company or their supervisors

Enthusiasticthey lack a sense of achievement in their work

Focused on the results theyll achieveinstead they focus on the

individual tasks associated with just doing the job

Trying to advance in their roles, rather they are doing just enough to

keep their jobs



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Disengaged ManagersDisengaged Managers


Fully 20% of managers fall into the disengaged category

They:

Have high focus but low levels of energy

Are exhausted and lack the inner resources to reenergize themselves

Are unable to commit to tasks that hold little meaning to them

Have strong reservations about the jobs they are asked to do and as a result approach

them halfheartedly

Defensive avoidance a form of denial

Are extremely tense.they are often plagued by feelings of anxiety, uncertainty,anger, frustration and alienation

Suffer from burnout and easily over-whelmed by unexpected events

Beware the Busy Manager,Harvard Business Review, February, 2002


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ActivelyActivelyDisengaged EmployeesDisengaged Employees


They:

Are unhappy at work and act out their unhappiness

Thrive on being part of the problem

Find it almost impossible to become part of a solution

Spread discontent

Consistentlyfall short of meeting performance expectations



11/15

The Secret Sauce of EngagementThe Secret Sauce of Engagement

A (S + K) G + PBC = IRv

bKey: A = Attitude S = Skill K = Knowledge G = Goals

PBC = Positive Behavior Change IR = Improved Results V = Values B = Beliefs



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Benefits of Building anBenefits of Building an

Engaged WorkforceEngaged Workforce

Employees will be more:

Effective in their work

Willing to change in all circumstances and less resistant

when change happens

Innovative and will generate more good ideas

Likely to influence others Energized and enthusiastic

Satisfied with their work and less stressed

Productive



13/15

Sample Results

Employee EngagementEmployee Engagement

SurveySurvey



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15/15

What Would Engage Your Head,What Would Engage Your Head,

Heart & Hands @ Work?Heart & Hands @ Work?

Develop new

skills

and

capabilities

Look at work

differently

Generate more

excitement

about work


Documents

A Closer Look @ Employee Engagement