A Co-development Collaboration Between ALU and UPMC to Enable Telehealth

Telehealth Enabled by The Virtual Exam Room

• UPMC Background• Telehealth Landscape• ALU UPMC Collaboration• Technology Enablement• Storyteller

Agenda

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• $8 billion in revenue • 20 hospitals operating over 4,200

beds; 187,000 admissions per year• 4.5 million outpatient admissions;

480,000 emergency visits per year• 1.5 million UPMC Health Plan

members • More than 400 outpatient locations• 50,000 employees; 2,700 employed

physicians

UPMC Background

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• Addresses an unmet clinical need

• Improves patient care

• Enhances physician productivity

• Extend high quality care to

regions/communities in need

Telehealth: Why do we need it?

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The Convergence of Technology and Medicine: Telehealth

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• Create a quality and safety program • Launch an employer onsite clinic• Create a continuity of care through eVisits and

home care• Expand patient outreach through physician access• Create telehealth suites for consultations• Centralize the telehealth operational model to drive

efficiencies• Expand services regionally, nationally and

internationally

Provider Objectives Enabled by Telehealth

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Needs for the Future

• Scalable infrastructure to support the expansion of Telehealth and enterprise video conferencing across the health system

• Equipment redundancy with disaster recovery plan

• Robust support model and service level agreements for support issues

• Network monitoring, quality of service, and equipment standards

• Simple to use, effective, integrated workflows

UPMC ALU Telehealth Advantage

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• Build an infrastructure that is proactive about system health

• Focus on the user experience

Example: Video conferencing is magic

“But we ruin that illusion by forcing everyone that interacts with it to be an IT expert.”

“Any sufficiently advanced technology is indistinguishable from magic.”

~ Isaac Asimov

Philosophy

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• Choose technologies that are not bottlenecks in the future.

Model

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The ALU UPMC Platform Difference

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  UPMC Current State Market Current State Future State

Model: Point to Point Model Centralized Model Hub and Spoke Model

Focus: Specialized Solutions for each Service Line

Specialty or Modality Specific Solutions

General solution across service lines with clinical workflow

engine to accommodate

variances

Workflow: Workflow Focus Limited Workflow Workflow Focus

System Dependency:

Deep Dependency on UPMC Systems

Limited System Dependencies

Limited System Dependencies

Device Handling:

Device Specific Model Device Specific Model Device Agnostic Model

Support Model:

Human Support Model Human Support Model

System Health Features for Support

Benefits of New Platform

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Experiences•Tele-stroke and scalability•Tele-dermatology and specialist engagement•Tele-consult in burn care

Concepts•Virtual exam room and employer on-site clinic•Virtual hospital room•Virtual home

Storytellers

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