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The monthly publication of the Lake Region Builders Association.
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A Cut AboveLake Region Builders AssociationDeCember 2011
A monthly newsletter serving beCker, ottertAil, normAn, wilkin AnD mAhnomen Counties
emAil: [email protected]: 218.847.0699visit our websitewww.lakeregionbuilders.com
lake regionbuildersAssociation
I can’t believe it is December already! Hope-fully everyone has their outdoor projects wrapped up and have headed indoors! If not, I hope you have some warm Carhartt’s and good boots! Personally I love snow and winter sports. Most likely I will be in the Montana Mountains skiing as you read this article.
This month I would like to change it up and write about something different. As you may or may not be aware I have owned a professional martial arts school in Little Falls MN for the past 16 years. Probably the number one issue for me over the years has been dealing with customers / customer service. I have learned a lot and find that the experience has helped me in dealing with my building customers. So… here we go! Dealing with customer complaints. Wouldn’t it be great if everything always went perfect and our customers understood everything we do?!! Not in the real world right? Over the years with my martial arts school I have dealt with thousands of parents. Dealing with a disgruntled parent can be tricky business! Sometimes I or my staff makes mistakes. Other times it is simply a case of confusion or unrealistic expectations. To be honest, I find that a mistake on our part is much easier to deal with. A simple apology, a refund, or some type of good will offer can go a long way. The tough situation is when you know that the problem isn’t your fault. Most likely the customer is confused or has unrealistic expecta-tions. Can you believe a parent of a 5 year old child can have unrealistic expectations?! (arghh!!) So… what to do? I have found the number one technique for this situation is very simple. Here it is… LISTEN WITHOUT INTERUPTING! That’s right; I keep my mouth shut and let them get their concern off their chest. More times than not, simply letting them express their concern will greatly defuse the situation. What works even better is for me to reverberate to the customer what their issue or complaint is. This doesn’t necessarily mean that I agree with their problem. It just says that I am listening. This also allows me to find the root of the problem and find out where the confusion is. Once I know what the issue is then I can help the customer to understand. A key ingredient is to keep your cool and leave your emotions at rest. If you let your emotions run wild, or focus on showing the customer you are right and they are wrong, expect the worse! As human beings, most of us just want to be understood. We want to know that someone cares. So the next time you have a disgruntled customer give it a try. Let them “get it all out.” Sure, sometimes it can be a tough pill to swallow. In most cases, however, it will be much easier in the end. Happy Holidays and stay safe out there!
builDers buZZ
presiDent bryan schoenberger, Pike Creek Builders/Modern Living Concepts
seCretAry/treAsurer Jason Coley, Don Tietz Construction
pAst presiDent tim roble
viCe presiDent
eXeCutive oFFiCer sharon westerholm
tim roble, Lavelle Company
marga ybarra, Floor to Ceiling Carpet One
mike hough, Hough, Inc.
greg neisen, Crane Johnson Lumber, Perham
nick green, Green's Plumbing and Heating
marty ekern, Apex Electric
boArD oF DireCtors
— visit bam.org each week for updates —
525 Park Street, Suite 150 • St. Paul, MN 55103p. 1.800.654.7783 or 651.646.7959f. 651.646.2860 www.bamn.org
1201 15th Street, NW • Washington, DC 20005p. 800.368.5242 or 202.266.8200x0f. 202.266.8400 www.nahb.org
lrbA leADership
Homes of DistinctionGeneral ContraCtor
new Homes
remodelinG
residential
CommerCial
Call us today to start planning your perfect home.
DON TIETZ CONSTRUCTION, INC.
“The name built on quality” 439-6271
Thirty years of excellence
1040 Randolph Road • Detroit Lakes
218-847-7459www.ModernHeatingAndPlumbing.com
For Your Familys Comfort
30614 SunSet Road • detRoit LakeS
218-847-1946
Residential • new Homes & Remodelinglicensed & Bonded • electRical contRacting
mn lic# Bc-20460621nd lic# 32002
Detroit Lakes, MNHome (218) 846-0079
Cell (218) 849-4489
“Committed to Quality & Service”• Post Frame Buildings• Residential• New Construction• Remodeling• Garages
• Doors & Windows• Decks• Siding• Light
Commercial
18872 Co Hwy 21 • Detroit LakesTom Kirby, manager
218-847-1133 or 1-888-757-1133
Safety is a Way of Life Local 218.846.1621Toll Free 877.597.6994
1135 Washington Ave. #8 Detroit Lakes
• Home Warranty Program
• 24 Hour/7 Day A Week Hotline Service
• Home Profile Flyers
• Comparative Market Analysis
• Detroit Lakes and St. Paul-Minneapolis Multiple Listing Service
• Corporate Relocation
• Recreational and Lakeshore Properties
• HomeDocs
• Sell My Home
• Home Impressions
FargoMLS
The Call You need to Make!
Only
Dave gave an update on the sprinkler bill. The biggest hurdle will be to get the governor on board. He also an-swered questions and talked about code updates. Dave always does an excellent job meeting with his knowledge of the industry. Thank you Dave for being our speaker.
november 17th meeting helD At mulligAns, in perhAm, hAD A greAt turnout. DAviD
neisen, builDing oFFiCiAl, wAs our speAker.
This space available!Contact Sharon at 847-0699 for
details!
Heat Pumps • Earthloop Materials Radiant Floor Heat Materials • Electric Boilers
Heat Recovery Ventilators • Fan Coils
Kevin OlsOn 218-367-5196
[email protected] • www.geodirectsupply.comOver 20 years of Geo-Thermal Experience
GeoSupply, inc.DIRECT
CoDe oF ethiCsMembers of the Home Builders association subscribe to the following Code of ethics
n Members shall constantly seek to provide better val-ues for the customers they serve.
n Members shall at times share their knowledge with fellow members in the public in the best interest of those they serve.
n Members shall not obtain any business by means of fraudulet statements or by use of implications unwar-ranted by fact or reason-able probability.
n Members shall comply, both in spirit and letter, with rules and regulations prescribed by law and government agencies for health, safety and progress of the community.
n Members shall not perform a cause to be performed at any act which would tend to reflect on or bring into disrepute any party of the industry served by this as-sociation.
“to promote professionalism and to educate members and
consumers on legislative issues, while fostering
cooperative relationships for all stakeholders”
page 7page 2
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!HUNTER BRIARD
218-439-6043 • Cell: 218-841-3238Email: [email protected]
12568 E. Pearl Lake Road • Detroit Lakes, MN 56501
BRIARD CONSTRUCTIONNEW CONSTRUCTION • REMODELING • SHINGLING
SIDING • DECKS • ADDITIONS • GARAGES • DOORS • WINDOWS
my ViewSharon Westerholm, EOI cannot believe it
is already December. Where did this last year go? I was either hav-ing too much fun, or too busy to notice the year zip by. Our next meeting will be held
December 8th at the Speak Easy. Bruce Kunz, from the Kunz Law Office in Perham will be our guest speaker. He will be talking about liens. This should be of interest to many of you, as I am sure most use them in your businesses. Mailers for the 2012 Home and Garden Show are out, and quite a few booths have been booked. Don’t be snoozing so you don’t get your spot.
Hopefully sometime this month, we can start work on the Playhouse that we are going to build with the profits going to the Boys and Girls Club. We need to find a place to build it and have another day for painting and making it one of a kind.
It’s official - the Annual Banquet and Christmas party is scheduled for Janu-ary 20th at Cactus Gardens in Perham. Social to start at 6:00 p.m. After din-ner we will go Moonlight Bowling.
We are still looking for board mem-bers for the coming year. Shaun En-gelsrud from Kinetico has agreed to get on the ballot. We still need 3 more and some must be builders. If you are interested in serving the Association by being on our board of directors, please call the office.
Wishing all of you a very Merry Christmas filled with Peace and Joy and a Blessed New Year.
Save the date! The fifth annual statewide BAM Convention is Friday February 24, 2012 at the Minneapolis Hyatt Regency Hotel. Check out the website for details, pictures and video from last year and to register: www.bamn.org/convention.
New this year BAM is partnering with the Builders Association of the Twin Cities bringing you three events in two days.
Thursday February 23rd is BATC’s MN Build-ers Show, formerly known as BATC’s Builders and Remodelers Product & Service Show, from 3-8pm at the Minneapolis Convention Center. For more information visit: www.mnbuildersshow.com.
Thursday evening from 8-11pm is a Casino Night event co-hosted by BAM and BATC at the Convention Center. Providing more benefit to as-sociate sponsors, Casino Night is open to build-ers, remodelers, architects and interior designers only. Associates are invited to attend as a sponsor; opportunities are available for every level. Atten-dance is free.
Friday February 24th is the BAM Convention starting at 7:30am including breakfast, the annual BAM Board Meeting and keynote speaker Dr. El-
liot Eisenberg during lunch followed by the BAM Government Relations meeting, guests welcome.
Then the fun really gets going with the Hospi-tality Suites, cocktail reception and silent auction and Awards Banquet, Presidential Installation and dance with band So Big.
Sponsorship options for Casino Night event and the Convention have been expanded so there are more ways to be involved at any level.
For details visit http://bamn.org/convention/sponsors.html. As a sponsor your company is put in front of over 3,000 BAM members through print, electronic and social media as well as having the unique opportunity of interacting personally at the event.
The theme for all three events is Mardi Gras and the celebration is about to begin. From the awards and keynote speaker, to the food and the band, if you’ve been to the Convention you know it's the year's biggest event. If you haven't been, what are you waiting for?
Sponsor, network, showcase new products and join in the fun!
bamn.org/convention
BAM MONTHLY COLUMN
Crane JohnsonLumber Co.
established 1883
620 East Main • Perham, MN 56573phone 218.346.5555 • fax 218.346.9200
GreG NeiseNsalEs MaNagEr
This space available!Contact Sharon at 847-0699 for
details!
BAM has developed a NEW discount pro-gram for Builder/Remodeler members. All Builder or Remodeler members that sign up by the end of the month, their membership will be made retroactive to April 2011! All Builder and Remodeler members can submit for any homes, remodeling projects, or multi-family units completed from April - September 2011 that used any of our Participating Manufactur-ers. The 3rd Quarter 2011 deadline to submit is November 23rd.
The Fall 2011 Member Rebate Newsletter is an excellent source of information for the BAM
Member Rebate Program. Download to link here: http://hbarebates.com/uploads/BAM_Member_Rebate_Program_Fall_11_Newsletter.pdf
We encourage all Builder/Remodeler members to participate in the Member Rebate Program. This is your chance to take advantage of MORE MEMBER VALUE! If you have any questions, please call toll-free: 866-849-8400 or via email at: [email protected].
bAm rebAte progrAm
silent AuCtion2012 home, gArDen & sport show
NEED ITEMS for our annual silent auction, all money raised will go for scholarships given out to high school seniors going on to school for the building trades, electrical, plumbing & heating, landscaping, interior design.
Last year we were able to give out 7 - $1000 scholarships. Please don’t hesi-tate to call; we are now taking your donations, the sooner the better to help the committee out. We are asking all the members of the LRBA to donate an item. You should all be very pleased that over the years we have given out close to a $100,000.00 to further students’ education.
If you need an idea please contact one of the committee members:Brenda Eidenschink 218-847-1946 • Ellie Francis 218-847-4054
Linda Jutz 218-334-5692 • Martha Buchholz 218-864-9947Tami Heille 218-847-5295
Our advertising revenue, in the newsletter, is down. The newsletter can be viewed on our website. To
keep costs down, we will only be mailing to those that need to have it mailed to them. If you would like to continue to have a hard copy, please let me know. To view the newsletter, please go to www.lakeregionbuilders.com. an email notifi-cation will be sent once the newsletter is on our website. We will still continue to put hard copies at all the lumber yards.
More Ways To Promote Your Business: The 2012 BAM Convention
NOTICe:
GENE HILL RECEIVES PLAQUE FOR 25 SPIKE CREDITS. Gene received his plaque for 25 spike credits, and is holding his plaque from when he joined the National Association of Home Builders in 1963. Gene joined the National 11 years before our Association began. Congratulations to Gene!
MEMBERS MEET WITH STATE REPRESENTATIVE KENT EKEN ON NO-VEMBER 2ND. Lake Region Builders Association members met with State Representatives Kent Eken and Mark Murdock to discuss is-sues relating to the building industry, especially concerns with the Sprinkler Bill that Governor Dayton vetoed. We explained that with the additional costs involved, it could increase the cost of building a rural home from $5,000 to $14,000 dollars. We also discussed how slow the new home construction recovery is in this area. At-tending the meeting were Bryan Schoenberger, Nick Green, Perry Nodsle, Sharon Westerholm and Brenda Eidenschink.
page 3page 6
Over 50 Years in the Lakes Area
New Construction
& Remodeling
NODSLE CONSTRUCTION
1473 Legion Road • Detroit LakesRes. 218-847-8347 • Lic. #1834
Perry Nodsle 847-7603
• Residential • Commercial• Cottages • Cabinets
EstabLishED 1955
Building a New Home?
Lock InTodays Low Rates onPermanent Home Financing12 Months from Application Date
Call Today!Mark Hagedorncell 218.234.6185 • phone [email protected] lake avenue
member Corner
Every new member the Association gains, makes it a stronger business tool for everyone! If you don’t turn in any new members you can’t get a winning hand in our poker game, nor be entered in the contest with BAM for $1000.00.If you do business with someone who is not a member of LRBA, encourage them to join! It will benefit you, them, and every member of the Lake Region Builders.
new members – we welCome yougetting involveD
is key!!
you will get out of your membership what you put in!
* Join An event Committee* Attend monthly meetings* Attend All of our events
thAnks For renewing
up For renewAl
power limiteD ClAss being oFFereD by lrbA
member news
Don Tietz Construction•Esser Plumbing & Heating - •Aire ServeBriards Construction•
Modern Living Concepts•State Bank & Trust•Painters Plus of DL, Inc.•
NOVEMBER NEW MEMBERS
WHO IS YOUR ONE NEW MEMBER?
Crowell Construction•Paul Davis Restoration & Remodeling•Crane Johnson Lumber - Greg Neisen•
January 19th will be our first ever Power Limited Class. If you need your credits, or know of someone who does, make sure they
contact us to get in that class. Mailers will go out in about two weeks.
No new members.
I’ll Tile & Stone•Karl Grefsrud Construction•Kinetico - The Water Doctors•
Is there something happening in your business? With your family? Let us know; we would like to acknowledge it.
Your Membership
is Appreciated and Valued!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
BUILDERS & REMODELERSAHMANN CONStRUCtION Wayne Ahmann phone: 218-935-2622
Al ClARk CONStRUCtION Al Clark phone: 218-849-4489 email: [email protected]
ANdERSON CONStRUCtORS David Anderson phone: 218-532-7429 email: [email protected]
BRIARd CONStRUCtION Hunter Briard phone: 218-439-6043 email: [email protected]
COMplEtElY HOME, INC. Chris Jasken phone: 218-234-3603 email: [email protected]
CROWEll CONStRUCtION Tom Crowell phone: 218-847-1931 email: [email protected]
dON tIEtz CONStRUCtION Don Tietz/J. Coley phone: 218-439-6271 email: [email protected]
dYNAMIC HOMES Arlen Johnson phone: 218-847-2611 web: dynamichomes.com
FOltz BUIldERS David Foltz phone: 218-847-3281 email: [email protected] web: foltzbuildings.com
FRANCIS CONStRUCtION OF dEtROIt lAkES David Francis phone: 218-847-4054 email: [email protected]
FRANCIS GENEREUx CONStRUCtION Francis Genereux 218-849-8808 email: [email protected]
G & R HIll CONStRUCtION Gene & Randy Hill phone: 218-847-5947 email: [email protected]
GARY HEItkAMp CONStRUCtION Gary Heitkamp phone: 218-847-8441 email: [email protected]
GRAVEllE CONStRUCtION Don Gravelle phone: 218-847-3562
HERItAGE HOMES, llC Tyrone Leslie
HEMMElGARN BUIldERS, INC. James Hemmelgarn phone: 218-346-2377 fax 218-346-3242 email: [email protected]
JBS BUIldERS, llC Jayson Storo phone: 218-232-0472 & 218-495-2005 email: [email protected] web: [email protected]
kARl GREFSRUd CONStRUCtION Karl Grefsrud phone: 218-863-5075 email: [email protected]
kEItH FRANCIS & SON’S CONStRUCtION, llC phone: 218-556-9711 email: jfrancis@mahnomen.
k12.mn.us
klINtON BARtHEl CONStRUCtION, INC. phone: 218-841-2087 fax: 218-844-5461 email: [email protected]
NOdSlE CONStRUCtION Perry Nodsle phone: 218-847-7603 email: [email protected]
pAUl dAVIS REStORAtION & REMOdElING Jeff Boehm phone: 218-847-1800 email: [email protected] web: pdremodel.com
MARk StONE CONStRUCtION CO. Mark Stone 414 Bryant Ave. SW Wadena, MN 56482 phone:218-639-5059 email: mark-camille
@mstoneconst.com
MOdERN lIVING CONCEptS Bryan Schoenberger phone: 218-841-2006 email: [email protected] web: pikecreekbuilders.com
SCOtt BUCHHOlz CONStRUCtION Scott Buchholz phone: 218-864-9947 fax: 218-864-5046 email: scottbuchholzconst
@arvig.netweb: www.scottbuchholz
construction.com
WOYtASSEk CUStOM HOMES Warren Woytassek phone: 218-844-4661 ASSOCIATE MEMBERS AMERIGAS pROpANE Tom Kirby phone: 218-847-1133 email: [email protected] web: amerigas.com
ANdY FRANCIS lANdSCApING CONStRUCtION Andy Francis 12352 Shorewood Beach Rd phone : 218-439-3320 email: [email protected]
ApEx ElECtRIC & lIGHtING Marty Ekren phone: 218-847-5244 email: [email protected]
B & M ElECtRIC, INC. Mike Eidenschink phone: 218-847-1946
BUdGEt BlINdS Melody Kruckenberg phone: 218-844-7052 email: [email protected]
ClASSIC CONCREtE CONtRACtORS Dan Baker phone: 218-849-4744
CRANE JOHNSON lUMBER Greg Neisen phone: 218-346-5555 email: [email protected]
CUllENS HOME CENtER Dan Zierden phone: 218-998-5070
dl OVERHEAd dOOR SERVICES Tim Lamb phone: 218-847-2129 email: [email protected] web: detroitlakes
overheaddoor.com
EdINA REAltY Dave Branson phone: 1-800-449-1712 email: davebranson@ edinarealty.com web: edinarealty.com
ElSNER WEll dRIllING Kelly Elsner phone: 218-844-8400 email: [email protected] web: elsnerwelldrilling.com
ESSER plUMBING & HtG. - AIRE SERV Kelly Fingalson phone: 218-841-8849 email: [email protected] web: www.esserplumbingandheating.com
kINEtICO- tHE WAtER dOCtORS Local Contact - Shaun Engelsrud phone: 218-844-7873 email: [email protected] web: kinetic.com
FlOOR tO CEIlING CARpEt ONE Marga Ybarra & Darryl Bartholomay phone: 218-844-6600 web: floortoceilingcarpetone.com
FOltz dRYWAll, INC. Nate Foltz phone: 218-844-8837 email: [email protected]
GEMStONE MASONRY Todd Rodeman phone: 218-334-3274 email: [email protected] web: gemstonemasonryinc.com
GEO dIRECt, SUpplY, INC Kevin Olson phone: 218-367-5196 email: [email protected] web: www.geodirectsupply.com
GOOdIN COMpANY Jonna Esser phone: 218-847-9211 Web: goodinco.com
GREENS plUMBING & HEAtING Mark Green/Nick Green phone: 218-847-7542 email: [email protected] web: greensplumbing andheating.com
HOUGH INC. Mike Hough phone: 218-847-7391 email: [email protected]
I’ll tIlE & StONE Troy Fingalson phone: 218-847-0335 email: [email protected]
JUtz ExCAVAtING Ed Jutz phone: 218-334-5692
kAHlE plUMBING & HEAtING Dave Kahle phone: 218-847-1008
kRUEGER WAtER WEllS Brad Krueger phone: 218-439-3327 email: margaret_m_krueger @yahoo.com
lANEYS, INC. Chad Harstad phone: 218-847-1309
lAVEllE COMpANY Tim Roble phone: 218-849-7876
MAlStROM ElECtRIC Brad Malstrom phone: 218-847-3132 email: info@malstrom electricinc.com web: malstromelectricinc.com
MENARdS Steve Novak phone: 218-846-9885
MIdWESt BANk Stephen Daggett & Denise Fredrickson phone: 218-847-4771 Email: denise.fredrickson @midwestbank.net web: midwestbank.net
MIdWESt MINNESOtA COMMUNItY dEVElOpMENt John King phone: 218-847-3191 email: [email protected] web: mmcdc.com
MOdERN HEAtING & plUMBING Rick Michaelson phone: 218-847-7459 email: [email protected] web: modernheating
andplumbing.com
NORtH COUNtRY kItCHENS Ed Lillis phone: 218-847-1022 email: [email protected] web: northcountrykitchens.net
OlSON pOOl & SpAS Steve Olson phone: 218-483-3541 email: steve@olsonpools andspas.com web: olsonpoolsandspas.com
pAINtERS plUS OF dl Shane Heille phone: 218-847-5295 email: [email protected]
pEllA WINdOWS & dOORS Wayne Reichling phone: 701-281-1390 email: [email protected] web: pella.com
pRO BUIld Curtis Thom phone: 218-847-2688 email: [email protected] web: probuild.com
pRO SYStEMS CORp Mike Brodsho phone: 218-847-9277 web: psys.com
SCHIllER INSURANCE Ross Gailfus phone: 218-847-5696 email: rgailfus@warner andcompany.com web: schillerins.com
SECURItY SOlUtIONS pOWEREd BY ACS Eric Pilgrim phone: 218-346-8190 fax: 218-346-8235 email: [email protected]
StAtE BANk & tRUSt Mark Hagedorn phone: 218-844-3000 email: mhagedorn@ statebanks.com web: statebanks.com
StENERSON lUMBER OF dEtROIt lAkES Joel Nelson phone: 218-847-2188
StENERSON lUMBER OF FERGUS FAllS Mike Diekman phone: 218-739-4481 email: mdiekman@ stenersonlumber.com web: stenersonlumber.com
tWIN CItY GARAGE dOOR Jeff Swenson phone: 701-281-4759 email: [email protected] web: tcgdwf.com
WEStERN pROdUCtS, INC. Ross Amundson phone: 701-293-5310 email: [email protected] web: westernproducts.com
zAYIC CONCREtE John Brehm phone: 218-844-2200 email: [email protected] web: zayicconcrete.com
MeMbeRship DiRecTORY
Get entered in the contest for new members, with $1000.00 being given out by BAM in a drawing, and several prizes from the LRBA. Our association is not growing and new members keep giving it life.Everyone should know someone that would benefit by being a part of our association. Remem-ber, this is your association! Let us keep it strong and active. Watch for a mailer on that.
WHO IS YOUR ONE NEW MEMBER?November Will Be Our Mini Membership Drive.
page 5page 4
PROMPT PROFESSIONAL SERVICEFOR ALL yOuR PLuMbINg NEEdS
Locally Owned & OperatedLicense #002739PM 1 Mile North on Hwy 59
GREEN’S
218-847-7542
PLUMBING & HEATING, INC.18550 US Hwy 59 NDetroit Lakes, MN
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
at a glance
oFCAlenDAr
eventsDeCember 8th
General Membership Meeting Bruce Kunz Law Office
Speak Easy Restaurant - 6:30 Social, 7:00 meeting
JAnuAry 19th Power Limited Electrical Class Holiday Inn
JAnuAry 20th Electrical EXPO - Holiday Inn
JAnuAry 20th ANNUAL MEETING /CHRISTMAS PARTY
Cactus Gardens in Perham Social to start at 6:00 p.m.
After dinner we will go Moonlight Bowling.
February 9th • 6:30 General Membership meeting -
Ann Makres from the IRS Speak Easy - 6:30 Social 7:00 meeting
FebruAry 14th BUILDER EXPO - Holiday Inn
FebruAry 15th BUILDER EXPO - Big Woods Event Center
February 23rd & 24th BAM STATE CONVENTION
BATC PRODUCT SHOW
mArCh 24th & 25th HOME & GARDEN SHOW
NAHB memBers
coNtiNue to receive A vAluABle
$500*
offer from Gm.
NAHB members can get a $500* private offer toward the purchase or lease of most new Gm vehicles. GM offers a wide selection of vehicles, including the 2011 Chevrolet Silverado 3500HD. This private offer is compatible with many GM consumer incentive programs. Visit gmfleet.com/nahb for more details.
redeeming this private offer is easy: 1) Obtain your NAHB proof of membership form at nahb.org/ma. 2) Visit your GM dealer and mention this private offer. 3) Choose an eligible vehicle(s) to purchase or lease and present your NAHB proof of membership form to your dealer.
Through the GM Business Choice Program,† business owners receive even more when purchasing or leasing an eligible Chevrolet or GMC van, truck or SUV for business use. For program details, visit gmbusinesschoice.com.
* Offer valid toward the purchase or lease of new 2009, 2010 and 2011 model year GM passenger cars and light duty trucks, excluding Chevrolet Camaro and Corvette ZR1, Cadillac, HUMMER, Pontiac, Saab, Saturn vehicles and medium duty trucks. Not available with some other offers. Not valid on prior purchases. Program subject to change without notice. See dealer for details. Take delivery by 1/3/11. † To qualify, vehicles must be used in day-to-day operations of your business and not solely for transportation purposes. Must provide proof of business. Visit gmbusinesschoice.com or your Chevrolet or GMC dealer for details. Take delivery between 10/1/10 and 1/3/11. ©2010 General Motors
| 2011 CHEVyROlET SilVERADO 3500HD
— JACKPOT DRAWING SPONSORS —
Jackpot Drawing winner for
November was Greg Neisen.
Sorry Mike. Congratulations
Greg. (It paid for his dinner
and then some!)
JacKpOT WiNNeR!
ARE YOU DOING BUSINESS WITH MEMBERS?In the tough economy that we are in, it is more important than ever, to use the services of our members. Our associates
help keep the association going, with their membership, their volunteering on our projects, the Home Show and other events. Likewise for the associates, if they need the use of a contractor or can recommend a contractor, it is important for them to use one of our fellow members. If you are using services from non-members, encourage them to become a member of our association. This benefits everyone!!!
JACKPOT DRAWING WINNERS WILL BE LISTED MONTHLY
Will YOU be a WiNNeR???SPONSORS FOR THE DRAWING ARE
MIDWEST BANK AND THE BUILDERS GROUPYou must attend the meetings in order to be eligible. Every monthly meeting except March, (No meeting in the Home Show month) we will draw for $40.00. Initially, every name goes in a pot. And each meeting you attend will have another slip with your name in the pot. You must be there to win. So far, our sponsor for this drawing is The Builders Group. We are in the process of find-ing one more sponsor. Our meetings are a great place to network, talk to your friends, and most of all, learn about things that affect your business and now you could win some money too. Should the name drawn not be there, the $40.00 gets put in the next months pot, so you would have a chance at a larger amount. There are over 200 names accumulated in the drawing box.
**NeW iNFORMaTiON**MN Dept of Labor and Industry
Licensing UpdatesClarification from the MN Department of Labor & Industry on the license number change process and this morning the ruling is online for the public to view at: Effective immediately, new license numbers must be used on all cor-respondence with the department and on all contracts. Regarding other uses of the license number, DLI recommends the following: • Website information -- as soon as possible. • Printed materials (letterhead, business cards, etc.) -- upon reorder • Advertising materials -- upon reorder • Vehicles and other equipment -- upon replacement You can see the Departments notice with the above language at this website: www.dli.mn.gov/CCLD/ccld_license_changes.asp
Link to the CCLD Summer 2011 Newsletter that explains chang-es for ALL trades at DLI: www.dli.mn.gov/CCLD/PDF/review19 Summer11.pdf
Grants for Fall-Protection Contractors can apply now for a safety grant of up $10,000 to help them comply with Minnesota OSHA’s new residential fall-protection guidelines. In June 2011, Minnesota OSHA Compliance began en-forcing 29 CFR 1926.501(b)(13). The standard states each employee engaged in residential construction activities six feet (1.8 m) or more above lower levels shall be protected by a guardrail system, safety net system or personal fall-arrest system unless another provision in paragraph (b) of the section provides for an alternate fall protection measure. The Safety Grant Program, administered by Minnesota OSHA Workplace Safety Consultation, awards funds up to $10,000 to qualifying employers for projects designed to reduce the risk of in-jury and illness to their workers. The employer must provide at least $1 in project costs for every dollar awarded. No grant will be awarded for more than half the amount of the approved project.
For further information, visit www.dli.mn.gov/WSC/Grants.asp. Interested applicants can also contact the safety grants administra-tor at (651) 284-5162, 1-800-731-7232 or [email protected]. Information about the new residential fallprotection guidelines is available online at www.dli.mn.gov/OSHA/ResFallProtect.asp.
Denise FredricksonVP/Mortgage Lending
Banking your way.www.midwestbank.net
Member
FDIC BUILT BY THE INDUSTRY FOR THE INDUSTRY
tbgmn.com
* Offer valid toward the purchase or lease of new 2010, 2011 and 2012 Buick, Chevrolet and GMC models excluding Chevrolet Volt. Not available with some other offers. Not valid on prior purchases. Program subject ot change without notice. See dealer for details. Take delivery by 1/3/12. ©2011 General Motors
NAHB members receive a valuable
$500* offer from GM.NAHB members can get a $500* private offer toward the purchase or lease of most
new GM vehicles. Learn more at: gmfleet.com/nahb.
HOw IT wORKS: 1) Get your NAHB proof of membership form at nahb.org/ma. 2) Bring form to your GM dealer and mention this private offer. 3) At time of purchase or lease, present your NAHB Proof of membership.
page 5page 4
PROMPT PROFESSIONAL SERVICEFOR ALL yOuR PLuMbINg NEEdS
Locally Owned & OperatedLicense #002739PM 1 Mile North on Hwy 59
GREEN’S
218-847-7542
PLUMBING & HEATING, INC.18550 US Hwy 59 NDetroit Lakes, MN
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
at a glance
oFCAlenDAr
eventsDeCember 8th
General Membership Meeting Bruce Kunz Law Office
Speak Easy Restaurant - 6:30 Social, 7:00 meeting
JAnuAry 19th Power Limited Electrical Class Holiday Inn
JAnuAry 20th Electrical EXPO - Holiday Inn
JAnuAry 20th ANNUAL MEETING /CHRISTMAS PARTY
Cactus Gardens in Perham Social to start at 6:00 p.m.
After dinner we will go Moonlight Bowling.
February 9th • 6:30 General Membership meeting -
Ann Makres from the IRS Speak Easy - 6:30 Social 7:00 meeting
FebruAry 14th BUILDER EXPO - Holiday Inn
FebruAry 15th BUILDER EXPO - Big Woods Event Center
February 23rd & 24th BAM STATE CONVENTION
BATC PRODUCT SHOW
mArCh 24th & 25th HOME & GARDEN SHOW
NAHB memBers
coNtiNue to receive A vAluABle
$500*
offer from Gm.
NAHB members can get a $500* private offer toward the purchase or lease of most new Gm vehicles. GM offers a wide selection of vehicles, including the 2011 Chevrolet Silverado 3500HD. This private offer is compatible with many GM consumer incentive programs. Visit gmfleet.com/nahb for more details.
redeeming this private offer is easy: 1) Obtain your NAHB proof of membership form at nahb.org/ma. 2) Visit your GM dealer and mention this private offer. 3) Choose an eligible vehicle(s) to purchase or lease and present your NAHB proof of membership form to your dealer.
Through the GM Business Choice Program,† business owners receive even more when purchasing or leasing an eligible Chevrolet or GMC van, truck or SUV for business use. For program details, visit gmbusinesschoice.com.
* Offer valid toward the purchase or lease of new 2009, 2010 and 2011 model year GM passenger cars and light duty trucks, excluding Chevrolet Camaro and Corvette ZR1, Cadillac, HUMMER, Pontiac, Saab, Saturn vehicles and medium duty trucks. Not available with some other offers. Not valid on prior purchases. Program subject to change without notice. See dealer for details. Take delivery by 1/3/11. † To qualify, vehicles must be used in day-to-day operations of your business and not solely for transportation purposes. Must provide proof of business. Visit gmbusinesschoice.com or your Chevrolet or GMC dealer for details. Take delivery between 10/1/10 and 1/3/11. ©2010 General Motors
| 2011 CHEVyROlET SilVERADO 3500HD
— JACKPOT DRAWING SPONSORS —
Jackpot Drawing winner for
November was Greg Neisen.
Sorry Mike. Congratulations
Greg. (It paid for his dinner
and then some!)
JacKpOT WiNNeR!
ARE YOU DOING BUSINESS WITH MEMBERS?In the tough economy that we are in, it is more important than ever, to use the services of our members. Our associates
help keep the association going, with their membership, their volunteering on our projects, the Home Show and other events. Likewise for the associates, if they need the use of a contractor or can recommend a contractor, it is important for them to use one of our fellow members. If you are using services from non-members, encourage them to become a member of our association. This benefits everyone!!!
JACKPOT DRAWING WINNERS WILL BE LISTED MONTHLY
Will YOU be a WiNNeR???SPONSORS FOR THE DRAWING ARE
MIDWEST BANK AND THE BUILDERS GROUPYou must attend the meetings in order to be eligible. Every monthly meeting except March, (No meeting in the Home Show month) we will draw for $40.00. Initially, every name goes in a pot. And each meeting you attend will have another slip with your name in the pot. You must be there to win. So far, our sponsor for this drawing is The Builders Group. We are in the process of find-ing one more sponsor. Our meetings are a great place to network, talk to your friends, and most of all, learn about things that affect your business and now you could win some money too. Should the name drawn not be there, the $40.00 gets put in the next months pot, so you would have a chance at a larger amount. There are over 200 names accumulated in the drawing box.
**NeW iNFORMaTiON**MN Dept of Labor and Industry
Licensing UpdatesClarification from the MN Department of Labor & Industry on the license number change process and this morning the ruling is online for the public to view at: Effective immediately, new license numbers must be used on all cor-respondence with the department and on all contracts. Regarding other uses of the license number, DLI recommends the following: • Website information -- as soon as possible. • Printed materials (letterhead, business cards, etc.) -- upon reorder • Advertising materials -- upon reorder • Vehicles and other equipment -- upon replacement You can see the Departments notice with the above language at this website: www.dli.mn.gov/CCLD/ccld_license_changes.asp
Link to the CCLD Summer 2011 Newsletter that explains chang-es for ALL trades at DLI: www.dli.mn.gov/CCLD/PDF/review19 Summer11.pdf
Grants for Fall-Protection Contractors can apply now for a safety grant of up $10,000 to help them comply with Minnesota OSHA’s new residential fall-protection guidelines. In June 2011, Minnesota OSHA Compliance began en-forcing 29 CFR 1926.501(b)(13). The standard states each employee engaged in residential construction activities six feet (1.8 m) or more above lower levels shall be protected by a guardrail system, safety net system or personal fall-arrest system unless another provision in paragraph (b) of the section provides for an alternate fall protection measure. The Safety Grant Program, administered by Minnesota OSHA Workplace Safety Consultation, awards funds up to $10,000 to qualifying employers for projects designed to reduce the risk of in-jury and illness to their workers. The employer must provide at least $1 in project costs for every dollar awarded. No grant will be awarded for more than half the amount of the approved project.
For further information, visit www.dli.mn.gov/WSC/Grants.asp. Interested applicants can also contact the safety grants administra-tor at (651) 284-5162, 1-800-731-7232 or [email protected]. Information about the new residential fallprotection guidelines is available online at www.dli.mn.gov/OSHA/ResFallProtect.asp.
Denise FredricksonVP/Mortgage Lending
Banking your way.www.midwestbank.net
Member
FDIC BUILT BY THE INDUSTRY FOR THE INDUSTRY
tbgmn.com
* Offer valid toward the purchase or lease of new 2010, 2011 and 2012 Buick, Chevrolet and GMC models excluding Chevrolet Volt. Not available with some other offers. Not valid on prior purchases. Program subject ot change without notice. See dealer for details. Take delivery by 1/3/12. ©2011 General Motors
NAHB members receive a valuable
$500* offer from GM.NAHB members can get a $500* private offer toward the purchase or lease of most
new GM vehicles. Learn more at: gmfleet.com/nahb.
HOw IT wORKS: 1) Get your NAHB proof of membership form at nahb.org/ma. 2) Bring form to your GM dealer and mention this private offer. 3) At time of purchase or lease, present your NAHB Proof of membership.
page 3page 6
Over 50 Years in the Lakes Area
New Construction
& Remodeling
NODSLE CONSTRUCTION
1473 Legion Road • Detroit LakesRes. 218-847-8347 • Lic. #1834
Perry Nodsle 847-7603
• Residential • Commercial• Cottages • Cabinets
EstabLishED 1955
Building a New Home?
Lock InTodays Low Rates onPermanent Home Financing12 Months from Application Date
Call Today!Mark Hagedorncell 218.234.6185 • phone [email protected] lake avenue
member Corner
Every new member the Association gains, makes it a stronger business tool for everyone! If you don’t turn in any new members you can’t get a winning hand in our poker game, nor be entered in the contest with BAM for $1000.00.If you do business with someone who is not a member of LRBA, encourage them to join! It will benefit you, them, and every member of the Lake Region Builders.
new members – we welCome yougetting involveD
is key!!
you will get out of your membership what you put in!
* Join An event Committee* Attend monthly meetings* Attend All of our events
thAnks For renewing
up For renewAl
power limiteD ClAss being oFFereD by lrbA
member news
Don Tietz Construction•Esser Plumbing & Heating - •Aire ServeBriards Construction•
Modern Living Concepts•State Bank & Trust•Painters Plus of DL, Inc.•
NOVEMBER NEW MEMBERS
WHO IS YOUR ONE NEW MEMBER?
Crowell Construction•Paul Davis Restoration & Remodeling•Crane Johnson Lumber - Greg Neisen•
January 19th will be our first ever Power Limited Class. If you need your credits, or know of someone who does, make sure they
contact us to get in that class. Mailers will go out in about two weeks.
No new members.
I’ll Tile & Stone•Karl Grefsrud Construction•Kinetico - The Water Doctors•
Is there something happening in your business? With your family? Let us know; we would like to acknowledge it.
Your Membership
is Appreciated and Valued!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
BUILDERS & REMODELERSAHMANN CONStRUCtION Wayne Ahmann phone: 218-935-2622
Al ClARk CONStRUCtION Al Clark phone: 218-849-4489 email: [email protected]
ANdERSON CONStRUCtORS David Anderson phone: 218-532-7429 email: [email protected]
BRIARd CONStRUCtION Hunter Briard phone: 218-439-6043 email: [email protected]
COMplEtElY HOME, INC. Chris Jasken phone: 218-234-3603 email: [email protected]
CROWEll CONStRUCtION Tom Crowell phone: 218-847-1931 email: [email protected]
dON tIEtz CONStRUCtION Don Tietz/J. Coley phone: 218-439-6271 email: [email protected]
dYNAMIC HOMES Arlen Johnson phone: 218-847-2611 web: dynamichomes.com
FOltz BUIldERS David Foltz phone: 218-847-3281 email: [email protected] web: foltzbuildings.com
FRANCIS CONStRUCtION OF dEtROIt lAkES David Francis phone: 218-847-4054 email: [email protected]
FRANCIS GENEREUx CONStRUCtION Francis Genereux 218-849-8808 email: [email protected]
G & R HIll CONStRUCtION Gene & Randy Hill phone: 218-847-5947 email: [email protected]
GARY HEItkAMp CONStRUCtION Gary Heitkamp phone: 218-847-8441 email: [email protected]
GRAVEllE CONStRUCtION Don Gravelle phone: 218-847-3562
HERItAGE HOMES, llC Tyrone Leslie
HEMMElGARN BUIldERS, INC. James Hemmelgarn phone: 218-346-2377 fax 218-346-3242 email: [email protected]
JBS BUIldERS, llC Jayson Storo phone: 218-232-0472 & 218-495-2005 email: [email protected] web: [email protected]
kARl GREFSRUd CONStRUCtION Karl Grefsrud phone: 218-863-5075 email: [email protected]
kEItH FRANCIS & SON’S CONStRUCtION, llC phone: 218-556-9711 email: jfrancis@mahnomen.
k12.mn.us
klINtON BARtHEl CONStRUCtION, INC. phone: 218-841-2087 fax: 218-844-5461 email: [email protected]
NOdSlE CONStRUCtION Perry Nodsle phone: 218-847-7603 email: [email protected]
pAUl dAVIS REStORAtION & REMOdElING Jeff Boehm phone: 218-847-1800 email: [email protected] web: pdremodel.com
MARk StONE CONStRUCtION CO. Mark Stone 414 Bryant Ave. SW Wadena, MN 56482 phone:218-639-5059 email: mark-camille
@mstoneconst.com
MOdERN lIVING CONCEptS Bryan Schoenberger phone: 218-841-2006 email: [email protected] web: pikecreekbuilders.com
SCOtt BUCHHOlz CONStRUCtION Scott Buchholz phone: 218-864-9947 fax: 218-864-5046 email: scottbuchholzconst
@arvig.netweb: www.scottbuchholz
construction.com
WOYtASSEk CUStOM HOMES Warren Woytassek phone: 218-844-4661 ASSOCIATE MEMBERS AMERIGAS pROpANE Tom Kirby phone: 218-847-1133 email: [email protected] web: amerigas.com
ANdY FRANCIS lANdSCApING CONStRUCtION Andy Francis 12352 Shorewood Beach Rd phone : 218-439-3320 email: [email protected]
ApEx ElECtRIC & lIGHtING Marty Ekren phone: 218-847-5244 email: [email protected]
B & M ElECtRIC, INC. Mike Eidenschink phone: 218-847-1946
BUdGEt BlINdS Melody Kruckenberg phone: 218-844-7052 email: [email protected]
ClASSIC CONCREtE CONtRACtORS Dan Baker phone: 218-849-4744
CRANE JOHNSON lUMBER Greg Neisen phone: 218-346-5555 email: [email protected]
CUllENS HOME CENtER Dan Zierden phone: 218-998-5070
dl OVERHEAd dOOR SERVICES Tim Lamb phone: 218-847-2129 email: [email protected] web: detroitlakes
overheaddoor.com
EdINA REAltY Dave Branson phone: 1-800-449-1712 email: davebranson@ edinarealty.com web: edinarealty.com
ElSNER WEll dRIllING Kelly Elsner phone: 218-844-8400 email: [email protected] web: elsnerwelldrilling.com
ESSER plUMBING & HtG. - AIRE SERV Kelly Fingalson phone: 218-841-8849 email: [email protected] web: www.esserplumbingandheating.com
kINEtICO- tHE WAtER dOCtORS Local Contact - Shaun Engelsrud phone: 218-844-7873 email: [email protected] web: kinetic.com
FlOOR tO CEIlING CARpEt ONE Marga Ybarra & Darryl Bartholomay phone: 218-844-6600 web: floortoceilingcarpetone.com
FOltz dRYWAll, INC. Nate Foltz phone: 218-844-8837 email: [email protected]
GEMStONE MASONRY Todd Rodeman phone: 218-334-3274 email: [email protected] web: gemstonemasonryinc.com
GEO dIRECt, SUpplY, INC Kevin Olson phone: 218-367-5196 email: [email protected] web: www.geodirectsupply.com
GOOdIN COMpANY Jonna Esser phone: 218-847-9211 Web: goodinco.com
GREENS plUMBING & HEAtING Mark Green/Nick Green phone: 218-847-7542 email: [email protected] web: greensplumbing andheating.com
HOUGH INC. Mike Hough phone: 218-847-7391 email: [email protected]
I’ll tIlE & StONE Troy Fingalson phone: 218-847-0335 email: [email protected]
JUtz ExCAVAtING Ed Jutz phone: 218-334-5692
kAHlE plUMBING & HEAtING Dave Kahle phone: 218-847-1008
kRUEGER WAtER WEllS Brad Krueger phone: 218-439-3327 email: margaret_m_krueger @yahoo.com
lANEYS, INC. Chad Harstad phone: 218-847-1309
lAVEllE COMpANY Tim Roble phone: 218-849-7876
MAlStROM ElECtRIC Brad Malstrom phone: 218-847-3132 email: info@malstrom electricinc.com web: malstromelectricinc.com
MENARdS Steve Novak phone: 218-846-9885
MIdWESt BANk Stephen Daggett & Denise Fredrickson phone: 218-847-4771 Email: denise.fredrickson @midwestbank.net web: midwestbank.net
MIdWESt MINNESOtA COMMUNItY dEVElOpMENt John King phone: 218-847-3191 email: [email protected] web: mmcdc.com
MOdERN HEAtING & plUMBING Rick Michaelson phone: 218-847-7459 email: [email protected] web: modernheating
andplumbing.com
NORtH COUNtRY kItCHENS Ed Lillis phone: 218-847-1022 email: [email protected] web: northcountrykitchens.net
OlSON pOOl & SpAS Steve Olson phone: 218-483-3541 email: steve@olsonpools andspas.com web: olsonpoolsandspas.com
pAINtERS plUS OF dl Shane Heille phone: 218-847-5295 email: [email protected]
pEllA WINdOWS & dOORS Wayne Reichling phone: 701-281-1390 email: [email protected] web: pella.com
pRO BUIld Curtis Thom phone: 218-847-2688 email: [email protected] web: probuild.com
pRO SYStEMS CORp Mike Brodsho phone: 218-847-9277 web: psys.com
SCHIllER INSURANCE Ross Gailfus phone: 218-847-5696 email: rgailfus@warner andcompany.com web: schillerins.com
SECURItY SOlUtIONS pOWEREd BY ACS Eric Pilgrim phone: 218-346-8190 fax: 218-346-8235 email: [email protected]
StAtE BANk & tRUSt Mark Hagedorn phone: 218-844-3000 email: mhagedorn@ statebanks.com web: statebanks.com
StENERSON lUMBER OF dEtROIt lAkES Joel Nelson phone: 218-847-2188
StENERSON lUMBER OF FERGUS FAllS Mike Diekman phone: 218-739-4481 email: mdiekman@ stenersonlumber.com web: stenersonlumber.com
tWIN CItY GARAGE dOOR Jeff Swenson phone: 701-281-4759 email: [email protected] web: tcgdwf.com
WEStERN pROdUCtS, INC. Ross Amundson phone: 701-293-5310 email: [email protected] web: westernproducts.com
zAYIC CONCREtE John Brehm phone: 218-844-2200 email: [email protected] web: zayicconcrete.com
MeMbeRship DiRecTORY
Get entered in the contest for new members, with $1000.00 being given out by BAM in a drawing, and several prizes from the LRBA. Our association is not growing and new members keep giving it life.Everyone should know someone that would benefit by being a part of our association. Remem-ber, this is your association! Let us keep it strong and active. Watch for a mailer on that.
WHO IS YOUR ONE NEW MEMBER?November Will Be Our Mini Membership Drive.
CoDe oF ethiCsMembers of the Home Builders association subscribe to the following Code of ethics
n Members shall constantly seek to provide better val-ues for the customers they serve.
n Members shall at times share their knowledge with fellow members in the public in the best interest of those they serve.
n Members shall not obtain any business by means of fraudulet statements or by use of implications unwar-ranted by fact or reason-able probability.
n Members shall comply, both in spirit and letter, with rules and regulations prescribed by law and government agencies for health, safety and progress of the community.
n Members shall not perform a cause to be performed at any act which would tend to reflect on or bring into disrepute any party of the industry served by this as-sociation.
“to promote professionalism and to educate members and
consumers on legislative issues, while fostering
cooperative relationships for all stakeholders”
page 7page 2
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!
This space available!Contact Sharon at 847-0699 for
details!HUNTER BRIARD
218-439-6043 • Cell: 218-841-3238Email: [email protected]
12568 E. Pearl Lake Road • Detroit Lakes, MN 56501
BRIARD CONSTRUCTIONNEW CONSTRUCTION • REMODELING • SHINGLING
SIDING • DECKS • ADDITIONS • GARAGES • DOORS • WINDOWS
my ViewSharon Westerholm, EOI cannot believe it
is already December. Where did this last year go? I was either hav-ing too much fun, or too busy to notice the year zip by. Our next meeting will be held
December 8th at the Speak Easy. Bruce Kunz, from the Kunz Law Office in Perham will be our guest speaker. He will be talking about liens. This should be of interest to many of you, as I am sure most use them in your businesses. Mailers for the 2012 Home and Garden Show are out, and quite a few booths have been booked. Don’t be snoozing so you don’t get your spot.
Hopefully sometime this month, we can start work on the Playhouse that we are going to build with the profits going to the Boys and Girls Club. We need to find a place to build it and have another day for painting and making it one of a kind.
It’s official - the Annual Banquet and Christmas party is scheduled for Janu-ary 20th at Cactus Gardens in Perham. Social to start at 6:00 p.m. After din-ner we will go Moonlight Bowling.
We are still looking for board mem-bers for the coming year. Shaun En-gelsrud from Kinetico has agreed to get on the ballot. We still need 3 more and some must be builders. If you are interested in serving the Association by being on our board of directors, please call the office.
Wishing all of you a very Merry Christmas filled with Peace and Joy and a Blessed New Year.
Save the date! The fifth annual statewide BAM Convention is Friday February 24, 2012 at the Minneapolis Hyatt Regency Hotel. Check out the website for details, pictures and video from last year and to register: www.bamn.org/convention.
New this year BAM is partnering with the Builders Association of the Twin Cities bringing you three events in two days.
Thursday February 23rd is BATC’s MN Build-ers Show, formerly known as BATC’s Builders and Remodelers Product & Service Show, from 3-8pm at the Minneapolis Convention Center. For more information visit: www.mnbuildersshow.com.
Thursday evening from 8-11pm is a Casino Night event co-hosted by BAM and BATC at the Convention Center. Providing more benefit to as-sociate sponsors, Casino Night is open to build-ers, remodelers, architects and interior designers only. Associates are invited to attend as a sponsor; opportunities are available for every level. Atten-dance is free.
Friday February 24th is the BAM Convention starting at 7:30am including breakfast, the annual BAM Board Meeting and keynote speaker Dr. El-
liot Eisenberg during lunch followed by the BAM Government Relations meeting, guests welcome.
Then the fun really gets going with the Hospi-tality Suites, cocktail reception and silent auction and Awards Banquet, Presidential Installation and dance with band So Big.
Sponsorship options for Casino Night event and the Convention have been expanded so there are more ways to be involved at any level.
For details visit http://bamn.org/convention/sponsors.html. As a sponsor your company is put in front of over 3,000 BAM members through print, electronic and social media as well as having the unique opportunity of interacting personally at the event.
The theme for all three events is Mardi Gras and the celebration is about to begin. From the awards and keynote speaker, to the food and the band, if you’ve been to the Convention you know it's the year's biggest event. If you haven't been, what are you waiting for?
Sponsor, network, showcase new products and join in the fun!
bamn.org/convention
BAM MONTHLY COLUMN
Crane JohnsonLumber Co.
established 1883
620 East Main • Perham, MN 56573phone 218.346.5555 • fax 218.346.9200
GreG NeiseNsalEs MaNagEr
This space available!Contact Sharon at 847-0699 for
details!
BAM has developed a NEW discount pro-gram for Builder/Remodeler members. All Builder or Remodeler members that sign up by the end of the month, their membership will be made retroactive to April 2011! All Builder and Remodeler members can submit for any homes, remodeling projects, or multi-family units completed from April - September 2011 that used any of our Participating Manufactur-ers. The 3rd Quarter 2011 deadline to submit is November 23rd.
The Fall 2011 Member Rebate Newsletter is an excellent source of information for the BAM
Member Rebate Program. Download to link here: http://hbarebates.com/uploads/BAM_Member_Rebate_Program_Fall_11_Newsletter.pdf
We encourage all Builder/Remodeler members to participate in the Member Rebate Program. This is your chance to take advantage of MORE MEMBER VALUE! If you have any questions, please call toll-free: 866-849-8400 or via email at: [email protected].
bAm rebAte progrAm
silent AuCtion2012 home, gArDen & sport show
NEED ITEMS for our annual silent auction, all money raised will go for scholarships given out to high school seniors going on to school for the building trades, electrical, plumbing & heating, landscaping, interior design.
Last year we were able to give out 7 - $1000 scholarships. Please don’t hesi-tate to call; we are now taking your donations, the sooner the better to help the committee out. We are asking all the members of the LRBA to donate an item. You should all be very pleased that over the years we have given out close to a $100,000.00 to further students’ education.
If you need an idea please contact one of the committee members:Brenda Eidenschink 218-847-1946 • Ellie Francis 218-847-4054
Linda Jutz 218-334-5692 • Martha Buchholz 218-864-9947Tami Heille 218-847-5295
Our advertising revenue, in the newsletter, is down. The newsletter can be viewed on our website. To
keep costs down, we will only be mailing to those that need to have it mailed to them. If you would like to continue to have a hard copy, please let me know. To view the newsletter, please go to www.lakeregionbuilders.com. an email notifi-cation will be sent once the newsletter is on our website. We will still continue to put hard copies at all the lumber yards.
More Ways To Promote Your Business: The 2012 BAM Convention
NOTICe:
GENE HILL RECEIVES PLAQUE FOR 25 SPIKE CREDITS. Gene received his plaque for 25 spike credits, and is holding his plaque from when he joined the National Association of Home Builders in 1963. Gene joined the National 11 years before our Association began. Congratulations to Gene!
MEMBERS MEET WITH STATE REPRESENTATIVE KENT EKEN ON NO-VEMBER 2ND. Lake Region Builders Association members met with State Representatives Kent Eken and Mark Murdock to discuss is-sues relating to the building industry, especially concerns with the Sprinkler Bill that Governor Dayton vetoed. We explained that with the additional costs involved, it could increase the cost of building a rural home from $5,000 to $14,000 dollars. We also discussed how slow the new home construction recovery is in this area. At-tending the meeting were Bryan Schoenberger, Nick Green, Perry Nodsle, Sharon Westerholm and Brenda Eidenschink.
page 1page 8
A Cut AboveLake Region Builders AssociationDeCember 2011
A monthly newsletter serving beCker, ottertAil, normAn, wilkin AnD mAhnomen Counties
emAil: [email protected]: 218.847.0699visit our websitewww.lakeregionbuilders.com
lake regionbuildersAssociation
I can’t believe it is December already! Hope-fully everyone has their outdoor projects wrapped up and have headed indoors! If not, I hope you have some warm Carhartt’s and good boots! Personally I love snow and winter sports. Most likely I will be in the Montana Mountains skiing as you read this article.
This month I would like to change it up and write about something different. As you may or may not be aware I have owned a professional martial arts school in Little Falls MN for the past 16 years. Probably the number one issue for me over the years has been dealing with customers / customer service. I have learned a lot and find that the experience has helped me in dealing with my building customers. So… here we go! Dealing with customer complaints. Wouldn’t it be great if everything always went perfect and our customers understood everything we do?!! Not in the real world right? Over the years with my martial arts school I have dealt with thousands of parents. Dealing with a disgruntled parent can be tricky business! Sometimes I or my staff makes mistakes. Other times it is simply a case of confusion or unrealistic expectations. To be honest, I find that a mistake on our part is much easier to deal with. A simple apology, a refund, or some type of good will offer can go a long way. The tough situation is when you know that the problem isn’t your fault. Most likely the customer is confused or has unrealistic expecta-tions. Can you believe a parent of a 5 year old child can have unrealistic expectations?! (arghh!!) So… what to do? I have found the number one technique for this situation is very simple. Here it is… LISTEN WITHOUT INTERUPTING! That’s right; I keep my mouth shut and let them get their concern off their chest. More times than not, simply letting them express their concern will greatly defuse the situation. What works even better is for me to reverberate to the customer what their issue or complaint is. This doesn’t necessarily mean that I agree with their problem. It just says that I am listening. This also allows me to find the root of the problem and find out where the confusion is. Once I know what the issue is then I can help the customer to understand. A key ingredient is to keep your cool and leave your emotions at rest. If you let your emotions run wild, or focus on showing the customer you are right and they are wrong, expect the worse! As human beings, most of us just want to be understood. We want to know that someone cares. So the next time you have a disgruntled customer give it a try. Let them “get it all out.” Sure, sometimes it can be a tough pill to swallow. In most cases, however, it will be much easier in the end. Happy Holidays and stay safe out there!
builDers buZZ
presiDent bryan schoenberger, Pike Creek Builders/Modern Living Concepts
seCretAry/treAsurer Jason Coley, Don Tietz Construction
pAst presiDent tim roble
viCe presiDent
eXeCutive oFFiCer sharon westerholm
tim roble, Lavelle Company
marga ybarra, Floor to Ceiling Carpet One
mike hough, Hough, Inc.
greg neisen, Crane Johnson Lumber, Perham
nick green, Green's Plumbing and Heating
marty ekern, Apex Electric
boArD oF DireCtors
— visit bam.org each week for updates —
525 Park Street, Suite 150 • St. Paul, MN 55103p. 1.800.654.7783 or 651.646.7959f. 651.646.2860 www.bamn.org
1201 15th Street, NW • Washington, DC 20005p. 800.368.5242 or 202.266.8200x0f. 202.266.8400 www.nahb.org
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DON TIETZ CONSTRUCTION, INC.
“The name built on quality” 439-6271
Thirty years of excellence
1040 Randolph Road • Detroit Lakes
218-847-7459www.ModernHeatingAndPlumbing.com
For Your Familys Comfort
30614 SunSet Road • detRoit LakeS
218-847-1946
Residential • new Homes & Remodelinglicensed & Bonded • electRical contRacting
mn lic# Bc-20460621nd lic# 32002
Detroit Lakes, MNHome (218) 846-0079
Cell (218) 849-4489
“Committed to Quality & Service”• Post Frame Buildings• Residential• New Construction• Remodeling• Garages
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18872 Co Hwy 21 • Detroit LakesTom Kirby, manager
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Dave gave an update on the sprinkler bill. The biggest hurdle will be to get the governor on board. He also an-swered questions and talked about code updates. Dave always does an excellent job meeting with his knowledge of the industry. Thank you Dave for being our speaker.
november 17th meeting helD At mulligAns, in perhAm, hAD A greAt turnout. DAviD
neisen, builDing oFFiCiAl, wAs our speAker.
This space available!Contact Sharon at 847-0699 for
details!
Heat Pumps • Earthloop Materials Radiant Floor Heat Materials • Electric Boilers
Heat Recovery Ventilators • Fan Coils
Kevin OlsOn 218-367-5196
[email protected] • www.geodirectsupply.comOver 20 years of Geo-Thermal Experience
GeoSupply, inc.DIRECT
