myriam

CreatingandManagingMeaningfulPublicServiceInternshipExperiences:

AGuideforCommunityPartners

DearCommunityPartner,OnbehalfofTulaneUniversity’sCenterforPublicService(CPS),wewouldliketothankyouforyourparticipationandsupportofthePublicServiceInternshipProgrambyhostinganintern.ThePublicServiceInternshipProgrambuildsonTulanestudents'publicserviceexperiencebyprovidinganopportunitytoparticipateinanintensiveserviceprojectwithacommunity-focusedagency.Ourunderlyingmissionisthatbothourprogrambenefitbothstudentsandcommunitypartners.Withthisgoalinmind,wewouldliketooffersomesuggestionsforcreatingandmanagingmeaningfulpublicserviceinternships.Therecommendationsinthisguidearedesignedtoensurethebestpossibleoutcomesfortheinternshipexperience.Yoursupervisionwillplayanintegralroleintheprofessionaldevelopmentofyourinterns.Byprovidingstrongmentoringandwell-directedprojects,theywilldeliverhigh-qualityworktoyourorganizationinreturn.Yourinternswillbeincontactwithyouthroughouttheinternshipregardingformsthatwillrequireyourassistancetocomplete inorder tobeapprovedandreceivecredit for theinternship.Thesematerialsare timesensitiveandyourhelpincompletingthemisgreatlyappreciated.Includedinthispacketaredescriptionsandsamplesoftheseforms.Shouldyouhaveanyquestionsorconcerns,pleasecontactus.Wewillbehappytoassistyou.Sincerely,ThePublicServiceInternshipTeamDr.MyriamHuet AlexaSchwartzAssistantDirector SeniorProgramCoordinatorSeniorProgramCoordinatorAcademicCommunityEngagementmhuet@tulane.edu aschwar@tulane.edu@tulane.edu 504-862-3357 504-862-3355 504-862-3350

TableofContentsI. ThePublicServiceInternshipProgram 1

A. WhatIsanInternship? 1B. WhatIstheDifferencebetweenanInternandanEmployee? 1C. BenefitsforStudents 2D. BenefitsforPartnerAgencies 2

II. DesigningaPublicInternship 3A. CreatingaPublicServiceActivity 3B. Students’InternshipContributions 4C. AssessingRisksandLiabilities 5

III. OverviewofthePublicServiceInternshipProgram 8A. ProgramBenefitstoStudents 8B. InternshipRequirement 8

IV. ManagingPublicServiceInterns 9V. RequiredFormsforPublicServiceInternships 9

A. MemorandumofUnderstanding(MOU) 9B. InternshipInformationSheet(IIS) 9C. TimeSheets 10D. FinalSupervisor’sEvaluation 10

VI. AdditionalInformation 11A. SubmittingaPublicServiceActivity(PSA) 11B. RenewingapreviouslypostedPSA 11C. OtherTulaneResources 11

VII. Appendix 13A. GuidelinesforInternshipSiteOrientation 14B. PublicServiceInternshipTimeSheet 15C. FinalEvaluationofStudentPerformance 16D. MemorandumofUnderstanding 22E. InternshipInformationSheet 25

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I. ThePublicServiceInternshipProgram

TheTulaneCenterforPublicServiceInternshipProgramembracesalloftheaspectsofatraditional student internship. Studentswho participate expect to receiveworthwhileacademicandcareer-relatedexperiencesattheirservicesites,andsupervisorshelpguidetheirlearningobjectives.ThePublicServiceInternshipProgramalsooffersuniquebenefitstobothstudentsandpartneragenciesthatenhancetheinternshipexperienceandmakeitevenmorebeneficial.

A. WhatIsanInternship?Dependinguponyouragency’sneedsandresources,studentinternshipscantakeonmany different forms. However, here are some common characteristics that allinternshipsshouldencompass:

• Internshipsprovidemeaningful,career-relatedworkandextendthestudent’sacademiclearningandprofessionaltrainingbeyondtheclassroom.

• Internshipsarecarefullymonitoredbysitesupervisorsandencourageactivestudentcommunicationandreflection.

• Internshipsinvolvetrainingand“intentionallearning”andhelpthestudentidentifyacademicandcareerpathwaysheorshewouldliketoknowmoreabout.

Agenciesthathavethetimeandstaffnecessarytosuperviseinternsandcanofferthemworthwhileprojectswillultimatelyprovetobethebesthosts.Thoseagencieswillthenreapthebenefitsofhavinginternswhowillmakeavaluablecontributiontotheirworksitesandwillproducehighqualitywork.

B. WhatIstheDifferencebetweenanInternandanEmployee?

Agencies often make the mistake of equating a student intern to an entry-levelemployee.Thereare importantdifferencesbetweenan internshipandanentry-leveljob, and recognizing those differences will help ensure a successful internshipexperienceforthestudentandyouragency.Forexample,entry-levelemployeesoftenreceiveextensivetrainingupfrontandarethenexpectedtocompleteworktaskswithlittleornosupervision.Ontheotherhand,internsrequirecontinuousmentoringandcoachinginordertoensurethatthe learningprocessisongoing.Someagenciesalsomakethemistakeofusinginternsonlyforclericaland/ornon-career-relatedactivities.Weurge agencies to resist this temptation. Internsbecome frustratedand unhappywhen they think their experiences are not worth their while, and the relationshipbetweenthemandtheiragenciestypicallysours.

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C. BenefitsforStudentsThroughthePublicServiceInternshipProgram,studentsareaffordedtheopportunitytobridge academic learning with service in the community. Our internships fosterprofessionaldevelopment,promotethepracticalapplicationofknowledgeacquiredintheclassroom,andencouragecivicengagement.Additionally,studentswhosuccessfullycomplete a public service internship will fulfill Tulane’s Public Service GraduationRequirementandearnuptothree(3)credithoursofacademiccreditintheirmajororminorfieldofstudy.D. BenefitsforPartnerAgenciesThePublicServiceInternshipProgramoffersagenciesallofthetraditionaladvantagesofhostingstudentinterns:

• Addingshort-termpersonneltoassistwithprogramsandprojects;• Benefitingfromstudentswhohavespecialskillsand/orknowledgethat

complementthoseofyouragencystaff;• Bringingaboardexcitedandenthusiasticworkerswhoareeagerto

completeassignments;• Increasingyouragency’svisibilityoncampusandinthebroadercommunity;• Findingsatisfactioninhelpingstudentsprogressintheircareerpaths

AdditionalbenefitsspecialtothePublicServiceInternshipPrograminclude:

• Agencieshavetodominimalrecruiting.BybeingincontactwithanInternshipCoordinator,makinguseofouronlinedatabaseofopportunities,andsemesterlyInternshipFair,agenciesthataretappedfortimeandresourcesonlyhavetocommunicatewithoneperson,theInternshipCoordinator,whilestillreachingahighnumberofqualifiedapplicants;

• Onlyqualifiedsophomores,juniors,andseniorswhoarecapableofhandlingrigorousinternshipswillbereferredtoagenciesforpotentialplacements.Agenciesultimatelymaintainautonomyovertheselectionandinterviewprocessandhavethefreedomtochoosewhichstudentswillreceiveaninternshipoffer;

• Studentsarerequiredtocompleteatleast60–70hoursattheirinternshipsitesoverthecourseofthesemester.Studentsarealsonotallowedtocompletealloftheirhoursinarushatthebeginningorendofthesemester,meaningyouragencywillconsistentlybeabletorelyonthehelpofyourinternsperthescheduleyouset.

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II. DesigningaPublicServiceInternshipA. CreatingaPublicServiceActivityBeforeyouragencycanhostapublicserviceintern,youmustcreateaPublicServiceActivity (PSA)and submit it to ourdatabaseof opportunities in theCPS InformationSystem(CPSIS)athttps://cpsis.tulane.edu/.FormoreinformationonhowtosubmityourPSA,pleaserefertotheendofthisdocument.When designing your internship position(s), it is important to keep inmind that themission of CPS is to specifically engage Tulane students in public service. Yourinternship(s) should thus have a public service component. Each of our communitypartnerorganizationsgoes throughavettingprocess thatdetermineswhetherornottheir work falls within our public service criteria. The majority of our partners arecommunity-basedorganizations,includingschools,nonprofits,hospitals,governmentalagencies, and neighborhood associations. In addition, some for-profit businesses areconsiderediftheirworkprovidesaserviceforthepublicgoodthatmakesasignificantimpact in the community. Another important criterion is that the internship benefitmembersofthenon-Tulanecommunity.A PSA is the internship job description. It asks agencies to think about the regularduties that will be assigned to an intern, any potential risks associated with theposition,andthe“InternshipContribution”orendproductthatinternsshouldleavewiththeagencyasthefruitionoftheirworkthere.ThemostappealingPSAs,andthusthe ones that attract a higher number of student applicants, have clearly definedduties and highlight the thought the agencyput into creating the position. BeforedraftingyourPSA,herearesomethingsyoumaywanttoconsider:

• Whyareyoucreatinganinternshipposition?Therearemanyreasonsforwantingtohostanintern.MakethisclearinyourPSA.Isyouragencylookingforextraprogramminghelp?Isthereaspecificskillyourcurrentstaffneedsextrasupportwith,andareyoulookingtofillgapsinyourareasofexpertise?Perhapsyouareevenhopingtotransitiontalentedinternsintoentry---levelemployees.

• Whatareyourexpectationsfortheintern?Isyouragencylookingtogiveaninternaspecificprojecttostartandcomplete,orwillheorshebeapieceofthepuzzlethatfitsintoamuchlargeragency-wideprogram?Ifthiswillbeyourfirstintern,considerhavinghimorherlaythegroundworkforthesuccessoffutureinterns.

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• Howwillthestudentbenefitfromtheinternshipexperience?Youshouldhaveclearlearninggoalsandconsiderwhoisbestequippedtobethestudent’smentor.Choosingamentorrequiresthatheorshehassufficienttimetoadviseandsupporttheintern.Allinternshipsshouldprovideaneducationalandtrainingopportunityforinterns.

• Logistics:Howmanyhourswilltheinternworkperweek;whereintheofficewilltheinternwork;wills/hereceiveanagencyemailaddressand/orphonenumber,etc.?

B. Students’InternshipContributionsAlongwithanyregulardutiesthatyouassignanintern,weaskthatallpublicserviceinternshippositionsentailanInternshipContributionasthefruitionoftheintern’ssemester-longwork.TheInternshipContributionisatangibledeliverable,identifiedbyboththestudentandtheirSiteSupervisor,whichaddressesaneedandprovidesalastingbenefittotheorganization.AstheirInternshipContribution,studentsmaycontributetoanexistingprojectoralong-termundertakingthatisnotcompletedbythetimetheinternshipends.ItisimportanttonotethatInternshipContributionsarenotseparateorextraprojectsfromregularworkassignmentsattheinternship;instead,theyarethefruitionofthesemester’sinternshipandcantakeonmanydifferentforms.Inthepast,internshavedevelopedresourcedirectories,teachingmanuals,presspackages,databases,newspaperarticles,after-schoolprogramming,andoutreachbrochures.TheInternshipContributioncouldalsobeareportontheworkthatwasaccomplishedduringtheinternship,oratips/guidelinesmanualforfutureinterns.TheInternshipContributionismeanttoprovidealearningexperiencefortheinternandsomethingofvaluetotheCommunityPartnerOrganization.StudentsareresponsibleforpresentingtheInternshipContributiontotheirseminarclassasapartoftheirfinalpresentation.StudentsmayrefertotheseminarsyllabusformoreguidelinesontheInternshipContribution.

Herearesomeofthemorepopularprojectsthatinternshavedevelopedinthepast:

• Resourcedirectoriesfortheagencyorcommunityatlarge• Pressreleasesandmediapackages• Newslettersorop-eds• Outreachbrochuresanddisplays• Positionorresearchpapers

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• Multimediapresentations• Teachingmanualsandchildren’sstorybooks

Weencourageyoutothinkabouttheneedsofyouragency.Weoftentellpartnerstothinkabouta“WishList,” i.e.,thingsyouwishyouragencycouldproduceordobutcurrentlycannotduetolackofstaffingoragapinskill.Wherewouldaninternbeableto address some of these needs, and how could that be turned into an InternshipContribution?C. AssessingRisksandLiabilitiesTheCenterforPublicServiceasksyoutoconsiderallrisksandliabilitiesassociatedwithworkingatyouragency.Somerisksareobviousandareonesyouragencyundoubtedlyconfrontseveryday.SomecommonsitesthathavereadilyapparentrisksandliabilitiesandshouldhighlightthemintheirPSAincludeschools,constructionsites,hospitals,andotherhealth---relatedsites.Other agenciesmayhave amoredifficult timewith assessing their risks.Whereasawork-relatedactivitymaynotappearriskytoyouasasupervisor,itisbesttothinkaboutactivities from the viewpointof your intern. Internshipsare learningexperiences.Bycarefullyconsideringtheworkyourinternwilldo,youhaveanexcellentopportunitytoteachyourinternhowtohandleasituationprofessionallyandsafely.WhenwritingyourPSA,herearesomequestionstoaskyourselfinordertomitigaterisksandliabilities:

• Willinternshavetosubmitproofsofeligibility,suchasfingerprintingorbackgroundchecks,andifso,whowillcoverthecostofthesechecks?Whereshouldinternsgotohavesuchservicesdone?

• Whataretheconfidentialityrulesforyouragency?Areinternsallowedtotakephotographs?

• Whatshouldinternsdoiftheyobserveinappropriateconductatyouragency?Whoshouldtheycontact?Whatareproceduresthatinternsshouldbeawareofinthecaseofanemergency?

WhendesigningaPSA,youshouldalsobeawareofthefollowingrestricted/sensitiveactivities:

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Someactivitiesarecloselymonitoredand,insomecases,studentsaretoldtheymaynotparticipateinactivitiestowardpublicservicecredit.

a. Humansubjectsresearch,includingbutnotlimitedtosurveysinvolvinghumansubjectsresearch,unlesspriorapprovalisobtainedfromTulane’sInstitutionalReviewBoard;

i. Studentsareadvisedtocarryinformationalcardswithresearchercontactinformationwhichmaybehandedouttoresidentswhohavequestionsthestudentmightbeunpreparedtoanswer

b. Restrictedphysicalactivitiesthatincludeclimbingladders,climbingonrooftops,liftingmorethan60pounds,structuralwork,and/orliveelectricalwork;safetyinstructionsmustbedocumentedanddeliveredtostudents,protectivegearhardhatsandsteel-toeshoesarerecommended

c. StudentsmaynotassignSite’sservicerecipientsintoacertainlevelof

programmingbasedonStudent-conductedassessments(e.g.,placementofstudentsinappropriateEnglishasaSecondLanguageclass)

d. PoliticalCampaigning:Votereducationprogramsandactivitiesareacceptable

aslongastheyarewithouteditorialopinionorpoliticalskew.Activitiesmustbeaimedateducatingstudentswithrespecttothepoliticalprocess.Studentscanparticipateincampaignwork,butitmustbeinacampaignoftheirchoicewithouttheuniversityinfluencingwhichcampaignsarechosen.

e. Studentsmaynot

i. Photographcrimescenesii. Writeactualinvestigativereportsiii. Performbackgroundchecks(unlesstheCPSPartnershipCommittee

receivesmoreinformationandapprovesthisactivitybasedontheadditionalinformationprovided)

iv. Testifyincourt(unlessavalidsubpoenahasbeenissued)

f. PublicServicecreditisnotissuedtoTulanestudentsforservingothermembersoftheTulanecommunity(students,instructors,staff)fortheirorforTulane’sbenefit.PublicServicebenefitsmembersofthenon-Tulanecommunity.

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g. Forstudentworkwithinprivatehomesorotherone-timeservicesites(example:GreenLightNewOrleans),theCPSPartnershipCommitteereviewspartners’locationvettingproceduresbasedonthefollowingquestions:

i. Explainhowyouragencyscreenslocationsbeforestudentsconductservicethere.

ii. Whoisliableandwhatstudentsshoulddoiftheyareaccusedofstealingorsomethingbreaks?

iii. Explainlevelofsupervision.Willanagencystaffperson/representativebepresentwhilestudentsserveinprivatehomesorremotelocations?Ifnot,whatprocedureshouldstudentstakeforreportingproblems?Explainhowmanystudentsshouldbepresentwhenservinginprivatehomes.CPSPartnershipCommitteeadvisesthatstudentsworkinpairsorlargergroups.

h. Studentsshouldbeunderdirectsupervisionatalltimeswhenworkingwith

vulnerablepopulations.Studentsworkinginschoolsshouldneverbetheonlyadultwithaclassofstudents.Whentutoring,workinanopenareaorwiththeclassroomdooropenandhavesupervisionisavailableonsite.Ifyouareworkinginasummercamp,maintainaninterntoyouthratio<5:1-6;6-8:1-8;9-14:1-10;15-18:1-12asrecommendedbytheAmericanCampAssociationandbesuresupervisionisavailableonsite.

i. Neighborhood-basedoutreach/Canvassing:StudentsshouldbeadvisedtofamiliarizethemselveswithTulaneUniversity’sgeneralsafetyguidelines.Partnersareencouragedtonotifyneighborhood-basedpoliceofficers,toinformstudentsabouttheareainwhichtheyareworkingincluding“safespots”(i.e.stores,etc.)wheretheymaygoiftheyarefeelinguncomfortable,toprovidestudentswithinformationalcardsincludingthesponsoringorganization’scontactinformationandtoinvolveneighborhoodresidentswhenengagingstudentsinneighborhoodoutreachactivities.(CPSretainsadditionalguidelinesfortheseactivities)

j. GroupCounselingandCounselingRelatedGuidelines

• Thoseinvolvedareincompliancewithlicensinglawsoftheirdisciplineasitrelatestostudentlearningandengagementwithclients,especiallyclientsinthementalhealthsystem.

• Clientscanrefusetoparticipateinpublicserviceactivitieswithout

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penalties.• Encouragetherapiststodiscussthestudent'sinvolvementwiththe

grouppriortothestudentattendinggroupsothatclientscouldairtheirconcerns.

• Studentsshouldparticipateinstructured,pre-determinedwaysforwhichtheyaretrainedaheadoftime.

• Undergraduatestudents’contributionsshouldbelimitedtoobservinggroupsandassistingthestafffacilitatorinmaterialpreparation,orincarryingoutaspecificgroupactivitythattheyhavebeeninstructedonbeforeagroupsession(example,helpingclientsgeneratealistoftheirknowntriggersforrelapse).

• Unlessthestudenthasspecifictraininginwhatevertreatmentisbeingoffered,undergraduatesshouldnot"co-facilitate"agroup.

III. OverviewofthePublicServiceInternshipProgramA. ProgramBenefitstoStudents

Ø Fulfillthe2ndtierpublicservicegraduationrequirementØ BuildacademicandprofessionalcredentialsØ Earnupto3electivecreditsinyourmajororminorØ Connectwithoneofover500CPScommunitypartnersØ Getachancetoengageinyourlocalcommunity

B. InternshipRequirements

q Sophomore,Junior,orSeniorstatusq 3.0GPAorabove(2.7GPAwithfacultyletterofrecommendationandwaiver)q Unpaidpublicserviceinternshipplacementq Internshipmustsupportacademicmajor/minorq Complete60to100hoursofservicewithinthesemesterq Taketheinternshipseminar(offeredonlineinthesummer)

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IV. ManagingPublicServiceInternsWithcarefulthoughtandawell---designedPSA,youwillhavealreadyputyourselfinthepositiontosuccessfullymanageyourpublicserviceintern.Themostimportantaspectofmanaginganinternistoensurethesupervisorhassufficienttimetoguidetheinternandiscommittedtotheintern’slearningprocess.ThePublicServiceInternshipProgramprovides three tools to aid in the management of interns: a Memorandum ofUnderstanding,timesheets,andsupervisorevaluations.V. RequiredFormsforPublicServiceInternshipsThefollowingformsmustbecompletedandsubmittedtotheCenterforPublicServiceinorderforthestudenttoreceivePublicServiceCreditforaninternship.Ifanyformisomitted,thestudent’sinternshipwillnotbeawardedcredit.Pleasereadthedescriptionsandinstructionscarefullyandadheretoallduedates.A. MemorandumofUnderstanding(MOU)AgenciesandstudentsareaskedtoagreetoandsignaMemorandumofUnderstanding(MOU)beforetheinternshipexperiencebegins.TheMOUmakessurethesupervisorand intern are in agreement regarding the job description, learning objectives,strategies to achieve these goals, and Internship Contribution from student interns.Internsareaskedtoagreetoupholdcommonworkplacepracticesandhabits,suchasbeing punctual, wearing appropriate attire, and asking for help when in doubt.Supervisorsareaskedtoagreetocompleteafullsiteorientationanddiscussanysafetyrisksassociatedwiththeinternshipposition.TheMOUshouldbefilledout,reviewed,andsignedbyboththestudentandtheInternshipSupervisor.One(1)copyshouldbesubmittedtotheInternshipCoordinatoratCenterforPublicServicebeforethestartofthe semester. Copies of this agreement should also be kept by the intern and thesupervisor.B. InternshipInformationSheet(IIS)EachinternMUSTturnintheInternshipInformationSheet(IIS)totheInternshipTeamatCPSbyasetdeadline,usually2to3weeksbeforeclassesbegin.InternsareaskedtofilloutthisformwiththeassistanceoftheirSiteSupervisorandtoprovideasmanydetails

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aspossibleregardingthefollowing:

• student,communitypartner,andSiteSupervisor’scontactinformation;• weeklyserviceschedule;• travelplan;• detailedjobdescription;• levelofsupervisioninthecommunityandwithclients;• uniquerisks,ifany,associatedwiththestudent’sjobandroleasanintern,and

howriskswouldbemitigated;• howtheinternshipbenefitsthepublic• howtheinternshipsupportsthestudent’smajororminor.

Atthebeginningofeachsemester,thePartnershipCommittee,whichconsistsofTulanefacultyandstaff,carefully reviewsall IIS formsandmustapproveserviceactivities foreachintern.C. TimeSheetsSupervisorsandinternsshoulddecidetogetheronworkschedulesandweeklyhourlyrequirements,solongastheminimumprogramthresholdof60–70hoursduringthesemesterismet(100hoursforCommunicationstudents).Agenciesthatkeeptrackofinterns’schedulesandtimesheetsfinditeasiertoplanforprojectsandaremorereadytogiveinternsworktocomplete.Timesheetswillberequestedatthemid-pointandendoftheinternship.Thesupervisingorganizationmayhaveitsownmechanismforrecordinganintern’shoursservedormayusetheattachedtemplate(seeAppendix).Pleasesubmitasignedcopyofthetimesheetuponrequestbythestudent.D. FinalSupervisor’sEvaluationSupervisorsareaskedtosubmitanevaluationoftheintern’sperformanceattheendofthesemester/internship.Theseevaluationsarefactoredintothestudent’sgradesandofferopportunitiestohelphimorhergrowacademicallyandprofessionally.Positivefeedbackandconstructivecriticismshouldbesharedwiththestudenttoaidinhisorherlearningprocesses.Moreimportantlyforyouragency,fillingoutanevaluationforyourinternallowsyoutoreflectuponthegoalsyouoriginallyhadinmindwhenyou

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firstcreatedtheinternshippositionandwhetheryourinternismeetingtheneedsofyourorganization.Youcanalsotakethisopportunitytothinkofwaystoexpandfutureinterns’rolesatyouragency.TheFinalEvaluationisworth30%oftheintern’sgrade.Itisveryimportantthateveryeffort is made for the internship supervisor to critically and honestly evaluate thestudent’sperformanceoverthecourseoftheinternshipandtoawardanappropriategrade.

VI. Additional InformationA. SubmittingaPublicServiceActivity(PSA)BeforeyoucansubmitaPSAtotheCPSInformationSystem(CPSIS),youmustcompletethe partnership process with us. Please contact the Center’s Campus---CommunityPartnershipsteamatccp@tulane.eduor(504)862---3352withanyquestionsrelatedtobecominganewpartnerorregardinganalreadyestablishedpartnership.OrganizationshostingPublicServiceInternsshouldsubmitaninternshipjobdescriptiontotheCenterforPublicService.Thejobdescriptionshouldincludespecificdutiesandallresponsibilitiesrequiredofastudentintern.TosubmitaPSA,pleaseaccessyourpartnerprofile in CPSIS (http://cpsis.tulane.edu). Once your PSA is uploaded and approved,InternshipCoordinatorswilldirectinterestedstudentstoyourposting(s)andencouragethemtocontactyou toapply. If youhavetroublenavigatingCPSISorhavequestionsaboutyourPSA,anInternshipCoordinatorishappytoassistyou.B. RenewingapreviouslypostedPSASomepublicserviceinternshippositionsmaybeforaveryspecificprojectortimeperiod,whileotherpositionsmayneedtobecontinuallyfilled.Ifyouareinterestedinrenewingan internship position for an upcoming semester, please update your PSA athttps://cpsis.tulane.edu/orcontactanInternshipCoordinator.C. OtherTulaneResourcesIfyouareinterestedinlistinginternshippositionsforawiderTulaneaudience,pleasecontacttheofficesbelow:

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HireTulanehttp://tulane.edu/hiretulane/or(504)865-5107.

FreemanSchoolofBusinessCareerManagementCenterhttp://www.freeman.tulane.edu/cmc/default.phpor(504)865-5417.

SchoolofPublicHealthandTropicalMedicineCareerServicesCenterhttp://tulane.edu/publichealth/students/career_services.cfmor(504)988-3902.

TulaneUniversityLawSchoolCareerDevelopmentOfficehttp://www.law.tulane.edu/tlsCareers/index.aspxor(504)865-5942.

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V. Appendix

I. OrientationSiteGuidelines 13

II. TimeSheet 14

III. SupervisorFinalEvaluation* 15

IV. MemorandumofUnderstanding 21

V. InternshipInformationSheet** 24

*CompletedonlinevialinksentbyCPSstaffinanemail**Completedonlinebystudent

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GuidelinesforInternshipSiteOrientationDetailsrelatedtoservingatthesite(Beforefirstdayofservice)o MissionoftheCommunityPartner(CP)?o WhodoestheCPServe?o Whatprograms/servicesdoestheCPOffer?o Specificpoliciesandproceduresrelatedtotheserviceplacement.o Reviewanyproofofeligibilitythatisneeded(fingerprinting,backgroundcheck).Whowillcoverthecostof

this?Whereshouldstudentsgotohavefingerprintingdone?o DiscussCPinternshipexpectations.o Providestudentsajobdescriptiondetailingtheworktheywilldo(outlinesscopeofwork).Explainthetypes

ofactivitiesthatare“outside”thescopeofwork.o GivethestudentstheirSiteSupervisor’scontactinformationo WillthestudentsneedtomeetwiththeSiteSupervisorpriortobeginningtheirservice?o Howcloselywillthestudentbesupervised?Bywhom?o Whodothestudentscalliftheycannotmaketheirscheduledservice,orwillbelate?o Discussappropriateattirewhenprovidingservice(basedonCPstandards)o Providespecifictrainingfortheposition.o Whatwillthestudentlearn?Whatqualitiesorskillswillthestudentsdevelop?o Reviewconfidentiallyrulesforthesite.Arepictures,camerasorvideoallowed?o Reviewtherisksassociatedwiththisplacement.(RisksshoulddirectlyreflectthoselistedintheLearningPlan).o Explain what students should do immediately if inappropriate conduct occurs such as workplace

discrimination,harassment,etc.occurs.Whomdotheycontact?o Talkaboutserviceschedule(totalnumberofhours,daysandtimesoftheweeketc)Alsodiscussbeginning

andendofservice.Studentsshouldnotvolunteeroutsideofscheduledhoursuntilrequirementiscomplete.o Whocanthestudentscontactwithquestionsorconcernsabouttheirplacement (CPcontact,andcampus

contact)?o IsthereaCPtrainingorOrientationtoattend?Where?When?Howlong?o Wheredostudentscheckinatthesiteontheirfirstday?o Howarestudents’servicehoursrecorded?(FortheircourseandtheCP).o Givelocationofsiteanddirectionsviapersonalcarorpublictransportation.Wherewillstudentsparkifthey

drive?Whatisthecostassociatedwithparkingortakingpublictransit?Emphasizethatstudentisresponsibleforgettingtoandfromthesite.

o Whowillbeevaluatingthestudents’service?IsthereaformalevaluationtheCPwillfillout?

SiteSpecificInformation(Onorbeforefirstdayofservice)o Tourofsite-locationofrestroomandbreakroom.o Where,andwithwhom,dostudentscheckineachtimetheyarriveatthesite?o Whereisthelogbookkept(torecordservicehours)?o Reviewsafetyrules(fire,violentintruder,andsevereweather),locationofemergencyexits,andemergency

procedures.o Introducestudentstootherstaffattheagency.o EmergencyContactInformation:askstudents’permissiontosharewithuniversity.o Reviewaccidentproceduresatthesiteandwhattodoifastudentorclientishurt.

ü

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PublicServiceInternshipProgram

InternTimesheetStudentName:

StudentPhone: StudentEmail:InternshipSite:

SiteSupervisor: SupervisorPhone:

Date TimeIn/Out ShiftHours TotalHours:

StudentSignature:____________________________ Date:___________

SupervisorSignature:__________________________ Date:___________

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Internship Seminar Instructor: Public Service Internship Supervisor’s Final Evaluation of Student Performance Note: This evaluation will be shared with the student intern. Student's Name: Site: Supervisor Name: Supervisor Phone: Supervisor Email: I. Student Ratings: This evaluation will count as 30% the student’s academic grade. Please rate the student as accurately and as honestly as possible. Respond to each of the ten questions with a rating out of 10 points (decimal points are acceptable, e.g., 9.3). The student’s total score (out of 100) will appear in red at the bottom of the table.

SCALE: 10 9 8 7 6 5 4 3 2 1 Strong Poor

1) Student understands the mission, values, structure, and functions of the organization. 2) Student maintains their appearance and workspace in accordance with the organization's culture and expectations. 3) Student is dependable, follows through with commitments and arrives to work on time. 4) Student has a positive rapport with supervisor, fellow staff members, and the public. 5) Student demonstrates effective oral and written communication skills. 6) Student establishes priorities and meets deadlines. 7) Student produces quality work that meets or exceeds the organization's expectations. 8) Student willingly takes on new tasks or assignments with enthusiasm. 9) Student demonstrates a willingness to learn and accepts constructive criticism. 10) Student demonstrated professional growth over the course of the semester. Total _____________ You may provide any additional comments regarding your ratings here:

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II. Please circle the response that best captures how this internship impacted your community organization:

Very

Unfavorably

Unfavorably

Neutral/ No

Impact

Favorably

Very

Favorably

Not

Applicable Finances 1 2 3 4 5 NA

Fundraising Opportunities 1 2 3 4 5 NA

Marketing/ Outreach Materials 1 2 3 4 5 NA

In-Kind resources (supplies etc.) 1 2 3 4 5 NA

Organizational capacity 1 2 3 4 5 NA

Quality of services provided 1 2 3 4 5 NA

Staff workload 1 2 3 4 5 NA Please briefly describe how the intern’s work has benefited your organization? Include any numbers that may be relevant for how this partnership helped to increase capacity, such as the number of materials produced, clients served, or events organized: III. Outcomes: for each item below, please indicate the response that best captures your partnership experience with the Center for Public Service internship program.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Not

Applicable This internship experience was successful. 1 2 3 4 5 NA

This intern contributed to a project that will positively impact the organization beyond the life of the internship.

1 2 3 4 5 NA

Knowing what I know now, I would host another Tulane intern. 1 2 3 4 5 NA

This internship had a positive impact on community needs. 1 2 3 4 5 NA

This internship was mutually beneficial. 1 2 3 4 5 NA

The Center for Public Service makes finding an intern easier. 1 2 3 4 5 NA

Connecting with Tulane is easier because the Center for Public Service exists.

1 2 3 4 5 NA

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The Center for Public Service provides valuable support for our organization.

1 2 3 4 5 NA

How would you describe a high-quality partnership with a university? How do you feel that the student benefited from interning with your organization? Please tell us what you think about the process of finding and hosting a Tulane intern. Would you change anything and, if so, how? Please add any comments: IV. Please list the five organizations that are your main community partners in New Orleans (optional):

1. ___________________ 2. ___________________ 3. 4. ___________________ 5. ___________________

Thank you for your feedback! We highly value your dedicated partnership and continued efforts to providing Tulane students with quality experiences that benefit Greater New Orleans communities and supporting our mission in civic engagement. The Public Service Internship Team

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PUBLICSERVICEINTERNSHIPMEMORANDUMOFUNDERSTANDINGStudentName: StudentID#:

Address: Phone#: Email:

DepartmentAwardingCredit: Semester:

InternshipAgency/SiteName: Address: InternshipSiteSupervisorName: Phone#: Email:

StartDate: EndDate: Hourstobecompleted: _

Internship JobDescription:Withyoursupervisor,pleasereviewthedutiesand responsibilitiesoutlined in the jobdescriptioncreatedbytheinternshipsite.Attachaseparatesheetifmorespaceisnecessary.Service - Learning Objectives:What do you hope to learn from this service-learningexperience-about the agency, about thechallengesandassetsof thepopulationwithwhomyouwillbeworking,aboutyourself,aboutyourcommunity,andhowdoesthisconnecttoyourcourseworkandyourcareergoals?Attachaseparatesheetifmorespaceisnecessary.Strategies toAchieve aboveGoals:Please discuss learning strategiesand activitieswith your supervisor and describe thembelow.Attachaseparatesheetifnecessary.Internship Contribution: The Internship Contribution is aimed at benefitting the partner organizationwith which students areinterningby leavinga tangibletraceof theirwork,even if theycontributetoa long-termundertakingthat isnotcompletedby thetimetheirinternshipends.InternshipContributionscantakeonmanydifferentforms.ItisuptotheSiteSupervisorandtheinterntodiscussand identifya need that canbeaddressedthroughthe creationof a tangibleproduct. In thepast, internshavedevelopedresource directories, teaching manuals, press packages, databases, newspaper articles, after-school programming and outreach

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brochures.Itcouldevenbeareportontheworkthatinternsaccomplishduringtheirinternship.Pleasediscussanappropriate,tangibleinternshipcontributionwithyoursupervisoranddescribeitbelow.Attachaseparatesheetifnecessary

Internship Supervisor and Tulane Intern acknowledge that they have read and agree toabideby thefollowingrestricted/sensitiveactivities:Someactivitiesare closelymonitoredand, in some cases, studentsare told theymaynot participate in activities towardpublicservicecredit.

a. Humansubjectsresearch,includingbutnotlimitedtosurveysinvolvinghumansubjectsresearch,unlesspriorapprovalisobtainedfromTulane’sInstitutionalReviewBoard;

i. Students are advised to carry informational cards with researcher contact informationwhich may behandedouttoresidentswhohavequestionsthestudentmightbeunpreparedtoanswer

ii. StudentscancontactTulaneIRBathttp://tulane.edu/asvpr/irb/orirbmain@tulane.edu

b. Restrictedphysicalactivitiesthatincludeclimbingladders,climbingonrooftops,liftingmorethan60pounds,structuralwork,and/orliveelectricalwork;safetyinstructionsmustbedocumentedanddeliveredtostudents,protectivegearhardhatsandsteel-toeshoesarerecommended

c. Studentsmay not assign Site’s service recipients into a certain level of programmingbased on Student-conductedassessments(e.g.,placementofstudentsinappropriateEnglishasaSecondLanguageclass)

d. PoliticalCampaigning:Votereducationprogramsandactivitiesareacceptableas longas theyarewithouteditorialopinionorpoliticalskew.Activitiesmustbeaimedateducatingstudentswithrespecttothepoliticalprocess.Studentscanparticipateincampaignwork,butitmustbeinacampaignoftheirchoicewithouttheuniversityinfluencingwhichcampaignsarechosen.

e. Studentsmaynoti. Photographcrimescenesii. Writeactualinvestigativereportsiii. Performbackgroundchecks(unlesstheCPSPartnershipCommitteereceivesmoreinformationandapproves

thisactivitybasedontheadditionalinformationprovided)iv. Testifyincourt(unlessavalidsubpoenahasbeenissued)

f. PublicServicecreditisnotissuedtoTulanestudentsforservingothermembersoftheTulanecommunity(students,instructors,staff)fortheirorforTulane’sbenefit.PublicServicebenefitsmembersofthenon-Tulanecommunity.

g. Forstudentworkwithinprivatehomesorotherone-timeservicesites(example:GreenLightNewOrleans),theCPSPartnershipCommitteereviewspartners’locationvettingproceduresbasedonthefollowingquestions:

i. Explainhowyouragencyscreenslocationsbeforestudentsconductservicethere.ii. Whoisliableandwhatstudentsshoulddoiftheyareaccusedofstealingorsomethingbreaks?iii. Explain levelof supervision.Will an agency staffperson/representativebepresentwhile students serve

inprivate homes or remote locations? If not, what procedure should students take for reportingproblems?Explainhowmany students shouldbepresentwhen serving in privatehomes.CPSPartnershipCommitteeadvisesthatstudentsworkinpairsorlargergroups.

h. Studentsshouldbeunderdirectsupervisionatalltimeswhenworkingwithvulnerablepopulations.Studentsworkinginschoolsshouldneverbetheonlyadultwithaclassofstudents.Whentutoring,workinanopenareaorwiththeclassroomdooropenandhavesupervisionisavailableonsite.Ifyouareworkinginasummercamp,maintainaninterntoyouthratio<5:1-6;6-8:1-8;9-14:1-10;15-18:1-12asrecommendedbytheAmericanCampAssociationandbesuresupervisionisavailableonsite.

i. Neighborhood-basedoutreach/Canvassing: Students shouldbeadvised to familiarize themselveswithTulaneUniversity’sgeneralsafetyguidelines.Partnersareencouragedtonotifyneighborhood-basedpoliceofficers,toinformstudentsabouttheareainwhichtheyareworkingincluding“safespots”(i.e.stores,etc.)wheretheymaygoiftheyarefeelinguncomfortable,to provide studentswith informational cards including the sponsoring organization’s contact information and to involveneighborhoodresidentswhen engagingstudents in neighborhoodoutreachactivities. (CPSretainsadditionalguidelinesfortheseactivities)

j. GroupCounselingandCounselingRelatedGuidelines• Those involved are in compliance with licensing laws of their discipline as it relates to student learning and

engagementwithclients,especiallyclientsinthementalhealthsystem.

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• Clientscanrefusetoparticipateinpublicserviceactivitieswithoutpenalties.• Encouragetherapiststodiscussthestudent'sinvolvementwiththegrouppriortothestudentattendinggroupsothat

clientscouldairtheirconcerns.• Studentsshouldparticipateinstructured,pre-determinedwaysforwhichtheyaretrainedaheadoftime.• Undergraduatestudents’contributionsshouldbelimitedtoobservinggroupsandassistingthestafffacilitatorinmaterial

preparation,or in carryingout a specific groupactivity that theyhavebeen instructedon before agroupsession(example,helpingclientsgeneratealistoftheirknowntriggersforrelapse).

• Unlessthestudenthasspecific training inwhatevertreatment isbeingoffered,undergraduatesshouldnot"co-facilitate"agroup

InternshipSupervisor:Agreestocompleteafullorientationwiththeintern,whichshouldinclude:atouroftheoffice;anintroductiontofellowworkers,colleagues,upper-levelmanagement,outsidecontacts(anyonewhoyouinteractwithdaily);anexplanationoftheorganization’sand/ordepartmentgoals,functions,services,andprocedures.Agreestoclarifytheexpectationsandroleoftheintern.Agreestodiscuss,withtheintern,safetyrisksassociatedwiththeinternshipposition.Agreestodiscusstheintern’sservice-learningobjectivesandtohelpidentifyanddescribetheprocessesthatwillhelphim/herachievethosegoals.AgreestodiscussandhelpdefinewhatInternshipContributiontheinternshouldcompletebytheendofthesemester,whichwouldbeofimportancetotheorganizationandreflectiveoftheinternship.Agrees todetermine the intern'sworkscheduleandtobemindfulof timeswhere thestudentmayneedto focusonexams.Agreestoguidethisintern’sworkandtosubmitafinalevaluationofhis/herperformanceuponrequest.Agreestoimmediatelydiscussanyconcernsabouttheintern’sperformancewithhim/herdirectlyandwiththeCenterForPublicServiceInternshipCoordinator/InternshipInstructor,ifnecessary.PhotoWaiver:TulaneUniversityhasmypermissiontousemyphotograph,classessaysand/orphotographscompletedbythestudentinternaboutthecommunityorganizationinfuturepublications,webpagesandotherpromotionalmaterialsproduced,usedbyandrepresentingTulaneUniversity.Iunderstandthecirculationofthematerialscouldbeworldwideandthattherewillbenocompensationtomeforthisuse.Pleasecheckyesorno.

InternshipSupervisorPrintedName:

InternshipSupervisorSignature:______________________________Date: ________

YES NO

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MEMORANDUMOFUNDERSTANDING

StudentGuidelinesandLimitations:Guidelines–Ø Askforhelpwhenindoubt.YourSiteSupervisorunderstandstheissuesatyoursiteandyouareencouragedtoapproachhim/herwithproblemsorquestionsastheyarise.He/shecanassistyouindeterminingthebestwaytorespondtodifficultoruncomfortablesituations.FeelfreetocontacttheCenterforPublicServicewithquestionsconcerningyourplacement.Ø Bepunctualandresponsible.Althoughyouarevolunteeringyourtime,youareparticipatingintheorganizationasareliable,trustworthyandcontributingmemberoftheteam.Boththeadministratorsandthepersonwhom

youserverelyonyourpunctualityandcommitmenttocompletingyourservicehours/projectthroughoutyourpartnership.Ø Call if you anticipate lateness or absence. Call the Site Supervisor if you are unable to come in or if youanticipatebeinglate.Bemindfulofyourcommitment,peoplearecountingonyou.

ØRespecttheprivacyofallclients.Ifyouareprivytoconfidentialinformationwithregardtothepersonswithwhomyou are working (i.e. organizational files, diagnostics, personal stories, etc.), it is vital that you treat it as privilegedinformation.Youshouldusepseudonymsinyourcourseassignmentsifyouarereferringtoclientsorthepeopleyouworkwithattheservicesite.Discusstheparametersofconfidentialitywithyoursupervisorduringyourorientation.Abreachofconfidentialityisabreachofprofessionalethicsthatcanleadtoimmediateterminationoftheinternshipandlegalaction.

Ø TransportationandScheduling:AsinternsthroughtheCenterforPublicService,studentsareentitledandencouragedtoscheduleindividualriderequestsfortransportationtoandfromtheirinternshipsites.AlltransportationrequestsshouldbemadethroughShuttlesandTransportation.Studentsareencouragedtotravelduringdaylighthours.AnystudentridingabicycletotheirinternshipshouldbefamiliarwithbikesafetyguidelinesandresourcesavailablethroughtheTUPDwebsite

Ø Showrespect for thecommunity-basedorganization. Placementwithincommunityprograms isaneducationalopportunityandaprivilege.Keepinmind,notonlyareyouservingthecommunity,butthecommunityisservingyoubyinvestingvaluableresourcesinyourlearningandprofessionaldevelopment.

Ø Beappropriate.Youareinaprofessionalsituationandareexpectedtotreatyoursupervisorandotherswithcourtesy,kindnessandrespect.Dressneatlyandappropriately.Useformalnamesunlessinstructedotherwise.SetapositivestandardforotherstudentstofollowaspartofTulane’sCenterforPublicService. Ø Be flexible.The levelor intensity of an internship, serviceorotherwise, is not alwayspredictable. Your flexibility tochangingsituationscanassisttheinternshipinworkingsmoothlyandproducingpositiveoutcomesforeveryoneinvolved.

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Limitations–Ø DONOTreporttoyourservicesiteundertheinfluenceofdrugsoralcohol.Ø DONOTgiveorloanaclient,moneyorotherpersonalbelongings.

Ø DONOTmakepromisesorcommitmentstoaclientyoucannotkeep.

Ø DONOTgiveaclientoragencyrepresentativearideinapersonalvehicle.

Ø DONOT tolerateverbalexchangeofasexualnatureorengageinbehaviorthatmightbeperceivedassexualwithaclientorcommunityorganizationrepresentative.Ø DONOTtolerate verbal exchange or engage in behavior that might be perceived as offensive and/orinappropriate against an individual on the basis of their race, religion, age, gender, national origin, color, disability, ormilitaryorveteranstatus. Ø DONOTengageinanytypeofbusinesswithclientsduringthetermofyourservice. Ø DONOTenter intopersonalrelationshipswithaclientorcommunitypartnerrepresentativeduringthetermofyourservice.Ø DONOThandle,consume,serve,sellorpromotealcoholicbeveragesduringapublicserviceinternship.PleaseseetheTulaneUniversityguidelinesforfurtherinformation:https://tulane.edu/studentaffairs/upload/AlcoholOtherDrugs-2.pdfTulane’salcoholpolicy:http://tulane.edu/health/thewell/health-policy/alcohol-policy.cf

* If you feel thatyour rights havebeenormaybe violated, or that anyof theabove stated limitations havebeenviolatedpleasecontactyourCenterforPublicServiceInternshipCoordinatorimmediately.Intern:AgreestoactinaresponsiblemannerwhilerepresentingTulaneUniversityattheinternshipplacementsite,andabidebyallrulesandregulationsthatgovernthesiteinwhichhe/shehasbeenplaced.Agreestoparticipateinanorientationgivenbytheinternshipsite.

Agreestotheabovestatedguidelinesandlimitations.

Agreestodiscusshis/herroleasaservice-learninginternworkingwiththecommunitypartner.Agrees todiscuss andacknowledge the following risks (pleaseelaboratebelow) involvedwith this serviceplacement,andentersintothisinternshipplacementfullyinformedandaware.Risks1.2.3.Etc…Agreestodevote hoursperweekforatotalof hours,effectivefrom to inordertofulfilltheserviceobjectivesdescribedabove.

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Agreestocompleteanyforms,evaluationsorotherpaperworkrequiredbyeithertheCenterforPublicServiceortheinternshipsupervisor.PhotoWaiver:TulaneUniversityhasmypermissiontousemyphotograph,likeness,artwork,profile,storyand/orphotographstakenduringmyinternshipinfuturepublications,webpagesandotherpromotionalmaterialsproduced,usedbyandrepresentingTulaneUniversity.Iunderstandthecirculationofthematerialscouldbeworldwideandthattherewillbenocompensationtomeforthisuse.Pleasecheckyesorno.

StudentPrintedName: StudentSignature: Date:

MEMORANDUMOFUNDERSTANDING

CenterforPublicServiceInternshipCoordinator/InternshipSeminarInstructorIhaveexaminedandapproved _’sMemorandumofUnderstanding.CPSCoordinator/SeminarInstructorPrintedName:CPSCoordinator/SeminarInstructorSignature:Date:

YES NO

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Internship Information Sheet Applicant Contact Details Student Name: Tulane User ID: Cell Phone Number:

Partner Agency Information

Partner organization: Contact Name: Contact E-mail: Contact Phone:

Weekly Schedule

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Job Description (please include a detailed job description)

How will your internship benefit the public? How does your major/minor support your internship? How will you travel to and from your internship site? Are there any unique risks associated with your job and role as an intern? As an intern, will you ever work unsupervised in the community or with clients? Describe the situation in which you may be unsupervised

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