Upload
vannhan
View
226
Download
0
Embed Size (px)
Citation preview
Presenter: Martin SearleGeneral Manager, Professional Services
Copyright 2004 SAI Global LimitedABN 67 050 611 642. All rights reserved
A model for Excellence:Integrating ISO 9000, Six Sigmaand Excellence Frameworks26 April 2005
Who is SAI Global?
l Owners and developers of the Australian Business Excellence Framework
l SAI Global Professional Services works with clients to:– Understand excellence models, theories and
concepts– Identify and address performance gaps and
drive organisational excellence– Recognise and reward high performing
organisations
Topics
1. Background to SAI – Global
2. Business Improvement approaches– Some Australian Research– Value of Improvement Models– ISO 9001 – ISO 9004– Six Sigma– Business Excellence Models
3. Summary & Proposed Approach
SAI Global’s Products and Services
l 110 Million dollar businessl Exclusive licence to publish Australian
Standardsl The Region’s largest certification company l Global Professional Services business l Holders of Australian Business Excellence
Modell Significant provider of Six Sigma Services
Type of Formalised Scorecard Approachby size of organisation
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Other Own System BPR BalancedScorecard
Six Sigma* estimate
ISO/QA TQM/Excellence
Large
Medium
Small
SAI – Global Revenue Stream Training & Consultancy
0
.5
1
1.5
2
2.5
3
2002/3 2003/4 2004/5
Mill
ion
s
ISO
BEA
Six Sigma
4
3.5
Excellence model of progression
BusinessExcellence
Awards
ExcellenceAssessment
Proving Progress beyond ISO Certification
External Business Excellence Assessment Score & Concrete feedback
Driving Excellence5 – Element Model towards Business Excellence
Six Sigma application
ISO 9004Quality Management Guidelines - Business Management Systems View
ISO 9001 : 2000Quality Management System- Requirements
QualityAssurance
Business Improvement
Recognition of Excellence
External Assessment
BusinessExcellence
Product and Product and Service Service DeliveryDelivery
ComplianceCompliance
Building a Building a Responsive Responsive OrganisationOrganisation
Driving cultural change
QA
Business
Improvement
Business
Excellence
Benefits: ISO 9001 – ISO 9004
l Process focusl Controll Systemsl Continual Improvement through
auditl Framework for organisational
excellence (ISO 9004)
Benefits: Business Excellence Models
l Systems Thinkingl Deployment of Visionl Holistic approachl Cultural Changel Improvement across all 7 categoriesl Self Assessmentl Continuous Improvement
l Customer Alignmentl Financial returnl Accelerationl Discipline and Rigourl Facts and Datal Measurement & improvement
Benefits: Six Sigma
ISO 9004 alignment with ABEF
ISO 9004 Principles
• Customer Focus• Leadership• Involvement of People• Process Approach• System Approach• Continual Improvement• Factual Approach• Supplier Relationships
Six Sigma alignment with ABEF
Facts & DataProject charter & documentation
DFSSVOC
Change AccelerationSponsorsGreen Belts & Black Belts
Charter Vision
VOC CTQ’s
Prioritisation CTS’s
Prioritisation CTS’s
Towards Excellence Criteria
l Create a value proposition
l Generate engagement
l Provide Improvement Toolsets
l Measure Improvement
Model Deployment Criteria
l Create a Value Proposition90019004Excellence modelsSix Sigma
l Generate Engagement90019004Excellence modelsSix Sigma
Low Medium High
Low Medium High
Model Deployment Criteria
l Provide Improvement Toolsets90019004Excellence modelsSix Sigma
l Measure Improvement90019004Excellence modelsSix Sigma
Low Medium High
Low Medium High
Towards Excellence - Summary
Strategy1. Create a value proposition
– ISO 9004– Excellence Model– Commit to a $ return (Six Sigma)
2. Develop a Systems Approach or Apply Systems Thinking– Map processes– Identify projects– Confirm accountabilities– Benchmark against Excellence model score
3. Generate Engagement– PDCA train & engage– DMAIC– Driving Excellence programs– Anchor Improvement
4. Measure & Sustain Improvement– Asses $ project return– External Assessment Excellence Model– Certify management systems
Time to implement
Organisational Maturity
l Understanding of “value”l Business improvement competenciesl Organisational Stability
– Structure– Social– Financial
l Process Identificationl Leadership commitment