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a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy

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Page 1: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 2: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 3: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 4: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 5: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 6: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 7: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 8: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 9: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 10: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 11: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy

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Page 12: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy

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Page 13: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 14: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 15: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 16: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 17: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 18: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 19: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 20: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 21: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 22: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 23: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 24: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 25: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 26: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 27: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 28: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 29: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 30: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 31: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 32: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 33: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 34: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 35: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 36: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 37: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 38: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 39: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 40: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 41: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 42: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy
Page 43: a) fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy

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