A QUARTERLY PUBLICATION OF

THE FLORIDA APARTMENT ASSOCIATION

FALL 2011

FLORIDAFLORIDA

Make Your Property Crime-Free

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MultifamilyFLORIDA l SUMMER 2011 l 5

Published for Florida Apartment Association341 N Maitland Ave., Suite 130Maitland, FL 32751Tel: 407-647-8839Fax: 407-629-2502www.fl -apartment.org

EXECUTIVE COMMITTEEPresident

Susan TruesdaleWinthrop ManagementPresident-Elect

Linda PaoloWRH Realty ServicesVice PresidentStacey StuartSawyer Realty Holdings

Secretary/TreasurerRon WenzelGreystar Multi-Family Services

Associates’ Vice PresidentReuben ParkerRoto RooterPast PresidentsKellie Jackson, CPMMilestone ManagementCindy FredlundCamden ResidentialBrenda PritchardHorizon Realty ManagementExecutive Vice PresidentMarjorie CookGovernment Affairs RepresentativeChip Tatum, CPMFAA Editor: Bobby DavisPublished by Naylor, LLC

5950 NW 1st Place, Gainesville, FL 32607Tel: 352-332-1252Fax: 352-331-3525; www.naylor.com

Publisher: Kathleen GardnerNaylor Editor: Sean GarrityProject Manager: Heather CioccaMarketing & Research Associate: Kent AgramontePublication Manager: Adam FirestoneAccount Representatives: Chris Chiccarello,John Connell, Cherie Dubay, David Evans, Janet Frank, Heather Locke, Diane Markey, Debbi McClanahan, Jessica Semonin, Steve Warren, Chris ZabelLayout & Design: Preeti Pandey©2011 Naylor, LLC. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher.The Florida Apartment Association, hereinafter “FAA,” does not endorse the products or services of any advertiser in Multifamily Florida. Reference to any product, service, hypertext link to a third party or other information by trade name, trademark, supplier or otherwise in Multifamily Florida or any publication, print or electronic, by FAA does not constitute or imply its endorsement, sponsorship or recommendation by FAA. Views, opinions and conclusions expressed by any authors of articles contained herein are not necessarily those of FAA, its members, board, employees or management.PUBLISHED OCTOBER 2011/FAP-Q0311/6391

FLORIDA

FALL 2011A QUARTERLY PUBLICATION OFTHE FLORIDA APARTMENT ASSOCIATIONTHE FLORIDA APARTMENT ASSOCIATION

FEATURES

10Make Your Property Crime-Free

By Bobby Davis, Editor

DEPARTMENTS

7President’s Messageby Susan Truesdale, Winthrop Mgmt.

8Legislative Update

16Market Report

19 In the News

23Product/Service Council Directory

30Index to Advertisers/Adv.com

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MultifamilyFLORIDA l FALL 2011 l 7

PRESIDENT’SMessage

round of applause for their countless

hours spent on this year’s overwhelmingly

successful conference. The event didn’t

end there, the Awards and Installation

ceremony was a wonderful end to an

amazing event. I would like to recognize

Kellie Jackson for her leadership as FAA

President and what an amazing job she

did during the past year. I would also

like to thank Management and Associate

Volunteers of the Year from each local

affiliate! It was amazing year and I am

looking forward to another amazing year

in 2012.

I want to let all of you know that I

will strive to be the best president that

I can be. I plan to make every effort

to visit each affiliate to see what is

happening throughout our state. I know

that every area has their challenges and

I want to be an asset to all of you.

I want each association to seize the

day and the opportunity to increase

our PAC contributions. This also

would include involvement in the

legislative process. I would like to see

each affiliate have a PAC committee

that strives to meet or exceed the

contribution and participation levels. As

you all know, through the Tallahassee

The Florida Apartment Association

is a federation of associations

representing and advocating the

interests of the multifamily rental

housing industry in Florida. FAA’s

total membership, comprised of the

11 independent local associations

througho0ut the state, has reached an

all-time high of more than 376,000

apartment units.

If you joined us in October in Orlando

for the FAA Education Conference and

Trade Show, keynote speaker Cary Mullen

was sure to have motivated and inspired

innovation in these times of rapid change

in all who attended. Not only motivated

and inspired, but now our teams have

learned to communicate on a positive

and rewarding level after sitting in Jackie

Ramstedt’s seminar on Communication

and building positive relationships. Then

there was David Glickman who added

some comic relief to the event in order to

make it really fun and memorable. Linda

Paola’s entire committee deserves a big

days, the PAC is working diligently to

make sure that legislation is passed

or not passed to further our industry

goals. It isn’t just money that is needed.

We need, as an industry, to support

this area of our organization so that

our watchdogs can monitor anything

that is detrimental to our industry and

future. (EXAMPLE) We can support

legislators who have the ability to help

our causes by introducing bills or

helping to stop them. This has become

increasingly important as city, state,

and local municipalities are looking for

ways to increase their budgets and fees.

We need to be diligent and proactive.

Carpe Diem-Our Time Is Now!! I

challenge each affiliate to put on a PAC

event every quarter of 2012 in an effort

to increase our PAC Goals!! I happen

to know that our Legislative team,

including Chip Tatum, Ron Book, Kelly

Mallette, Jeff Rogo and many more

volunteers would be happy to assist all

of you in any way they can to achieve

these goals!!

Thank you all for coming to the

Florida Education Conference. I hope

that you will do as I have and Carpe

Diem-The Time Is Now.

by Susan Truesdale,Winthrop Management

8 l MultifamilyFLORIDA l FALL 2011

LEGISLATIVEUpdate

by Chip Tatum, CAM, NALP,

NAAEI Faculty

FAA Government Affairs Director

Trending Issues in Florida

NO REST FOR THE WEARY

State lawmakers headed back to Tallahassee to begin their first week of committee meetings in mid-September marking the beginning of what is sure to be a very hectic session. Our elected officials are tasked with passing a balanced state budget and also redrawing the lines for all congressional and state legislative districts. They’re also likely to be given a slate of legislative priorities from Governor Scott that includes reforming higher education, elementary education, immigration, and other potentially controversial issues. Long story short many industries have chosen not to present legislation during the upcoming session, including FAA, due to how chaotic it is sure to be. That said, we will be playing a fair amount of defense.

STATE TRENDING ISSUES

FAA is on the forefront of a host of new and reemerging issues and discussions in the state. If any of these issues of particular concern or interest to you or your company please let me know. Many of them have “work groups” or tasks forces that you may be able to participate on.• Bed Bugs – The state of Florida’s

Department of Agriculture has established a Bed Bug Work Group in response to a resurgence of these pests throughout the country including Florida. At this point the groups purpose is to advise the

public and media of the appropriate methods of treatment, how to avoid them, etc. There has been no mention of additional legislation or regulation on the hospitality or multi-family industry. FAA and NAA are participating in the group.

• Landlord/Tenant Law – At one point it looked like we would be facing a complete re-write of Chapter 83, the section of the Florida Statutes that pertains to landlord/tenant laws. Due to the abbreviated time frame to file the bill and the enormity of the undertaking the odds are slim that this will happen. That said, the Real Property Section of the Florida Bar is seeking input from those on its committee for suggested “fixes” to the law. Several groups, including Legal Services, have proposed changes. FAA is in discussions with Legal Services about their proposals which include required notice to vacate, protections for Section 8 voucher holders, and other measures.

• Immigration Reform – Florida lawmakers, including the Governor, are proposing to make immigration reform a priority for the upcoming session. While no formal proposals have been made as of the time this article was written we continue to be concerned that landlords will in some way be required to act as border patrol or be held liable for leasing to illegal aliens. This message has been, and will continue to be, delivered to lawmakers.

TRENDING LOCAL ISSUES –

• Mandatory Armed Security – (Hillsborough County) The shooting of an armed security guard in an apartment community resulted in an ordinance that would have mandated the hiring of two armed security guards per community. The commissioner who proposed

the ordinance was adamant that something be done to address what he perceived as a substantial threat to the community. Fortunately, leaders of the Bay Area Apartment Association under the direction of Jeff Rogo, met with him and were able to convince him that this was not the appropriate course of action. As a result, he withdrew the ordinance and is working with BAAA on alternative options including the Crime Free Multi-Housing® program.

• Punitive Recycling Programs – (Miami Beach) Ashley Ligas, Government Affairs Director for SEFAA, was alerted to a proposal that would have fined apartment communities up to $5000 for any mixed loads in a recycling container. These fines would be levied by code enforcement inspectors who would randomly check these containers for items that are not recyclable regardless of whether or not the owner had knowledge of it (i.e. if the resident was responsible). The matter has been tabled temporarily, but is not dead. SEFAA will continue to work with the city to educate them on the difficulties of policing resident behavior and offer alternative options to the city. More information will be forthcoming.

THE REST OF THE STORY

This article highlights just a few of the emerging issues in the state that FAA is monitoring or actively involved with. We have technology in place to scan new bills, ordinances, etc. as they are presented, but we rely heavily on our members to bring issues of concern to our attention. If you are interested in getting more involved please contact me anytime. Thank you for your involvement in FAA and for your efforts to advance the apartment industry! ●

10 l MultifamilyFLORIDA l FALL 2011

Crime seems about as inevitable

as death and taxes, and the public

often sees apartment communities

as hothouses of criminal activity.

Violent crimes, assaults, burglaries,

and persistent drug activity are both

expensive problems for owners and

demoralizing to management and

residents alike. Once such problems

get established in a community, it can

be very difficult to eradicate. There is

now an exciting weapon available to

apartment owners, however.

Working with law enforcement,

many apartment owners have devised a

way to take a serious bite out of crime

in their communities. Adopted from

a program devised by the Mesa, AZ,

police department in 1992, the Crime-

Free Multi-Housing Program has been

instituted in Jacksonville for about

three years and just came to Orlando

in February. More than 2000 cities in

all 50 states have adopted the program.

The Crime Free Multi-Housing Program

has achieved almost instant success in

these areas.

“In Jacksonville, about 50 communities

are fully certified, and another 150 have

at least started training,” said Captain

Matt Bowen, the Area Commander for the

program. “We’ve seen a drastic reduction

in calls for service and violent crime in

apartment communities—about 70% in

some places.”

Make Your Property Crime-Free

By Bobby Davis, Editor

Its proponents in law enforcement

and the industry would like to expand

it throughout the state of Florida, which

would greatly increase its effectiveness

in keeping problem residents out of

apartment communities. Bowen said he

is working to create a statewide board

among police departments to expand the

program to all of Florida’s major cities.

“We want to get apartment

associations on board so they will

put pressure on police to expand the

program,” Capt. Bowen said. “It’s hard to

argue with the results we’ve had. It will

take some extra police manpower at first,

but when you see the number of calls for

police service you reduce in the long run,

you get a lot of bang for your buck.”

Thus far, the Crime-Free program

has made tremendous inroads into

criminal activity at communities that

once were known as danger zones.

The more apartment communities

that participate, the more powerful

information they can get.

“We have had amazing, phenomenal

results,” said Traci Williams, Senior

Vice President with WRH Realty in

Jacksonville, which has enrolled 15 of its

20 properties in the city in the Crime-

Free program. “I was a naysayer at first,

but I can’t say enough about how well

the idea works. Call volumes for criminal

activity are way down, and they are less

serious in nature than before.

“At first, we were afraid that fewer

people would apply to live in Crime-

Free communities, but we’ve found

that it has become a selling point, that

people want to live in a place that has

the program. Each resident signs a

Crime-Free lease addendum, which

gives us an important tool for evicting

problem residents.

“It’s also not that expensive to make

the physical changes needed to help the

program,” Traci said. “We had to put in

180-degree eye viewers, 3-inch screws in

the striker plates of the doors, making them

more difficult to kick in, at least a one-inch

throw on the deadbolt, plus some additional

lighting on some properties. The police do

both a daytime inspection and a nighttime

inspection before you become certified

for the program. They also provide some

signage advertising the program and a jpeg

emblem to put on all our advertising and

collateral materials. And there’s a website

with a comprehensive list of people who

have committed crimes in Jacksonville that

our managers can check when people apply

for a lease.”

Picerne Real Estate Group got

involved with the program early on, and

has 85 properties in 22 cities nationwide

participating, including three in Orange

County, FL.

“We have had great success with the

program,” said Senior Vice President

Frank Loturco of Picerne. It will work

FEATURE

COLLABORATIVE PROGRAM BETWEEN POLICE AND APARTMENT OWNERS IS HAVING A BIG IMPACT ON CRIME IN JACKSONVILLE, DAYTONA, AND ORLANDO.

even better when it has been rolled out

everywhere. We have worked hand-

in-hand with law enforcement, and

they provide us with a lot of help and

information. They provide regular

reports on criminal activity at our

properties and on specific residents.

The great thing is that they also let

us know if someone causes crime on

another property. Our Crime-Free

properties have monthly crime-watch

meetings with the officers in the

program. They talk to residents to let

them know they are there for them, and

also to reinforce that they need their

help in identifying problem situations.

“With the Crime-Free lease

addendum, everyone knows what to

expect when they move in, both of

themselves and of their guests. So often

the problems are not with the residents

so much as a boyfriend or friends of

the kids who don’t live on property.

If a prospective resident is someone

who is likely to break the rules, they

figure out very quickly in the interview

process that they will be kicked out

fast. But most people don’t want

to break the rules. And the

word gets around fast

when someone is evicted for criminal

activity,” Frank said.

Lori Trainer, Vice President of

Customer and Public Relations with

Concord Management in Maitland,

FL, worked with the Orlando Police

Department and the Apartment

Association of Greater Orlando to get the

program off the ground in the Orlando

area. She had heard about it through

the NAA Lyceum program, and, when

she heard that the program had been

instituted in Jacksonville, she contacted

FCAA Association Executive Peggy

Queen, and finally got in touch with

Officer Mike Tomberg, one of the zone

coordinators for the Crime-Free Program

for the Jacksonville Sheriff’s Office.

“He spoke to me for about an hour

and a half about its successes. I was

so excited that I took part in their next

training,” Lori said.

“When I came back, I pitched it to the

Crime Prevention Committee for Concord,

and they got excited about it, too,” Lori

said. “I talked to Chip Tatum, who was

still Government Affairs Director with

AAGO, and he helped me get Orlando

Police Department and Orange County

involved. We held an information

session about it in November 2009 to

see if local managers and owners might

be interested, and about 120 people

attended. They were blown away, and

Val Demings, then the Police Chief with

OPD, said they were 100% on board with

the program.

In December, Chip, Officer Derwin

Bradley, who is now in charge of

the program for OPD, and I went to

Jacksonville and spent a day and a night

to observe how the program is run and

do a ‘ride along.’ We then scheduled

Phase 1 training for 115 managers here

in January 2010. Seven different sheriffs’

departments showed up, including

Daytona Beach and South Daytona

Beach, Bushnell, Wildwood, Oviedo, and

Winter Garden.”

Finally on February 3, 2011, the City

of Orlando formally adopted the Orlando

Crime Free Multi-Housing (CFMH)

program. As Orlando Mayor Buddy Dyer

said upon the occasion, “People say you

have to get rid of the crime before you

improve the neighborhood. But it’s really

the other way around: You have to improve

the neighborhood to get rid of the crime.”

Participants must go through

three phases for certification in the

program:

*Phase 1 Manager Certification.

Property managers and staff

attend an eight-hour training

class conducted by the police

MultifamilyFLORIDA l FALL 2011 l 11

12 l MultifamilyFLORIDA l FALL 2011

department and receive certification at

the end of the class.

*Phase 2 Crime Prevention Through

Environmental Design (CPTED)

Inspection. The property must install,

or already employ, single cylinder metal

dead bolts on all single entry units (a

metal 1-inch throw at minimum); 180

degree eye viewers on all front doors;

3-inch screws in the strike plates of the

door; anti-lift/slide devices on sliding

windows and doors (except for second

floor and higher units where no outside

access is reasonably possible); and

compliance with minimum Crime Free

landscaping and lighting requirements.

*Phase 3 Resident Safety Social.

Members of the Police Department

CFMHP unit will attend a “Safety

Social” for residents at the rental

property. They will provide information

about general safety principles

and crime prevention, including

Neighborhood Watch information. They

will also explain the Crime Free Multi-

Housing Program to the residents of

the community. Property managers are

encouraged to offer food, drink, and

a “children friendly” environment to

encourage everyone in the community

to attend. Once these requirements

are met, the property manager may

purchase signage that will identify

their property as a participant in the

program. Certificates are also given out

for each phase of the program once it

is completed. The Crime Free Multi-

Housing Program coordinators will

work closely and assist the apartment

managers as needed. All residents

moving in or renewing their lease

will be required to sign the Crime-

Free Addendum once the property is

certified.

So far, according to OPD Zone

Coordinator Derwin Bradley, 62 apartment

communities in Orange County have

signed up and 17 have completed all

phases of certification. He said he has seen

a dramatic drop in police calls in those

communities that are active on the program.

“Our database captures all arrest

activity, and we send an email to the

properties letting them know,” Bradley

said. “They can then send eviction

notices. One property on Orange Blossom

Trail had multiple police calls daily,

but once they got certified and provided

the lease addendum to all new renters

and renewals, they were able to evict

a lot of the bad apples. Since starting

the program in this area on February

3rd, we have arrested 100 people and

93 have been evicted. We have one guy

challenging his eviction on a domestic

violence charge, but everyone else just

goes. We find it helps us calm down a

community that has been having trouble.”

The training for the program can be eye

opening even for experienced managers.

“They train the entire staff of the

apartment community, because the

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MultifamilyFLORIDA l FALL 2011 l 13

warning signs of drugs or crime are seen

most often by service people, when they

find a baggie on the tennis court, or

seeing evidence while doing a service

request,” Lori said.

“You see that a lot of common household

products when used in a certain way

indicate drug activity, but you wouldn’t

notice unless you knew what to look for.

“I had a couple of Jacksonville

managers drive along with me at night

to a couple of properties and one guy

said ‘Look over there.’ I didn’t even

notice, but he saw a guy sitting in a

car. He said, ‘That is a sign of trouble;

a guy just sitting around waiting; nine

out of ten times, it’s either drug- or

prostitution-related.’ Once they trained

me to look for that, I was surprised by

how much I saw.”

The backbone of the program is the

Crime-Free Lease Addendum, which lists

specific criminal acts that, if committed

either on or off the property, will result

in the immediate termination of the

resident’s lease.

“The addendum is a very powerful

tool, because the residents agree in

writing that should they or any guests

be arrested for any of the following

offenses, including marijuana

possession, they can be evicted,” Lori

said. “If the resident is arrested for a

crime 20 miles away, you can evict that

person—even if it wasn’t committed on

your property. It’s so powerful that Legal

Aid in Jacksonville will no longer help

a resident evicted after signing a Crime-

Free addendum. The police department

will actually back up the apartment

owner if they are sued for a murder or

some other serious crime on property.

“And finally, if you are ever evicted

for violating the Crime-Free addendum,

you can never move into another crime-

free community. The idea is that you’re

not moving a problem from property

to property; you’re moving problems

out. Making this a statewide database,

which Lexis Nexis/Resident Data is

looking into funding, will make the

entire program more effective. It’s only

going to be really powerful if we get

huge penetration of the program into the

Central Florida area. It doesn’t cost any

money to participate,” she said.

One of the first properties to complete

the certification in Orlando was Danube

Apts., managed by Strong Management.

Manager Steven Curry said that it took a

couple of months to complete the physical

modifications, but he has seen a dropoff

in crime.

“We had to cut away a lot of the trees

and brush, and I had to add a lot of

lighting,” he said. “We signed a contract

with Orlando Utilities Commission when

they added the new lights, and that has

added a cost of about $450 per month.

We already had a lease addendum

covering criminal activity, but this one

is more comprehensive. I’ve only had to

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14 l MultifamilyFLORIDA l FALL 2011

evict a couple of people so far. Criminal

activity wasn’t terrible here, but the

program has been good for us.”

There have already been some

significant success stories in

Jacksonville, Orlando, and Daytona

Beach, where the program has been

instituted. In Orlando, The Palms

Apartments on Mercy Drive had been

a hotbed of violent crime among its

more than 1000 residents for years.

As the Orlando Sentinel reported,

a triple homicide in the summer of

2008 prompted city police to finally

change their approach. They and local

elected leaders decided that instead

of responding to repeated 911 calls,

they could prevent crime by improving

living conditions at The Palms and

weeding out problem residents. They

started “Operation Free Palms in early

2009 and got the community involved

with the Crime-Free Multi-Housing

Program.

Then Police Chief Val Demings,

realizing that much of the crime that

had been happening at The Palms was

committed by people who should not

have even been living there, worked

with apartment management to ensure

that new rental applicants were given

thorough criminal background checks.

This research found that a large number

of current residents were single mothers,

many of whom allowed their boyfriends

or children with criminal records to

move in while management ignored the

trend. Under the new program, the worst

of these offenders were evicted. Two

police officers were assigned full time to

The Palms. When they are not on duty,

other officers patrol the community until

private, armed security guards report for

the overnight shift.

Also under terms of the program,

Orlando Police have spearheaded

the formation of a trio of residents’

committees that address quality-of-

life issues. Together, they have done

everything from plant trees and improved

landscaping to enrolling many of The

Palms’ estimated 600 children in after-

school activities. Orlando officials are

also working with a nonprofit group to

build a playground.”1

In Jacksonville, Eureka Gardens

has been notorious for its high level of

violent crime, with 12 murders in five

years and entrenched gang, drug, and

prostitution activity. It is a sprawling,

400-unit community that covers three

streets, so it is hard to manage and

keep contained. In the three years

since they’ve gone onto the Crime-Free

program, they’ve had two murders in

total, one of them a resident shooting

someone who had broken into his

apartment. Still the community faces an

uphill fight to root out the problems.

“BMLR signed up three of our

properties from day one, and it has

been very good for us,” said Eureka

Gardens Manager Holy Garrard. “Crime

has dropped 40% in three years. We

have a great relationship with the JSO

(Jacksonville Sheriff’s Office) and other

management companies. We have our

own security substation that the JSO

can use. Sometimes we’ll see evidence

of people gathering and pass it along

to the police to check out, and they

reciprocate when they find out something.

The police will go to court on our behalf

if necessary. We’ve also found that

residents have helped the police with tips

on some crimes in the area, not just on

our property.

“The database has been wonderful,”

she said. “We pull up crime statistics

daily and can see where calls for

police service have occurred, or if

certain residents are creating a major

annoyance. It helps us trespass anyone

who doesn’t live here that has caused

a problem on the property, and we can

evict the resident.

“There was a lot of turnover at

first, and putting in new lighting was

expensive, but we make up for it with

less property damage and skips. This is

a tax-credit property, so everyone has

to qualify, but we seem to be getting

residents who care more about the

community. The residents who have

remained have told us there has been a

definite change for the better.”

Jacksonville’s Kendall Court also had to

fight a bad reputation for crime, and reports

an enormous change since adopting the

Crime-Free Multi-Housing program.

“The lease addendum is a very

powerful tool,” said assistant manager

Shuronda Reese. “When we go over the

crime-free policies in the qualifying

process, the people who have had major

problems always say they’ll come back

later or ask to take the lease with them,

and we never see them again. And for

good people, it’s a selling point,” she said.

“I’ve had people say they are a single

mother or they have kids, and they don’t

want them exposed to any foolishness.

“Now, we don’t have people hanging

out at all hours anymore, and we’ve had

a big drop in criminal activity. We are

showing the residents that we are trying to

build a community here, and most of them

appreciate it. We encourage residents to

report problems, and they often do.”

Both Daytona Beach and South

Daytona Beach have joined the program.

In South Daytona, nine communities

MultifamilyFLORIDA l FALL 2011 l 15

totaling more than 1100 units have

gained certification.

“It’s an easy program to follow.

The best part of the program is that

owners, managers, and tenants having

a relationship with the city’s police

officers,” said Amy Johnson, owner of the

Gina Apartments. Johnson was the city’s

first landlord to complete Phase III of the

program, which began last December.

“I think it’s a very good program.

It’s good to be in partnership with the

Police Department and that is good for

the neighborhood and its residents,”

said Kim Rich, manager of the Hidden

Oaks Apartments.

“Officers also enforce the no-

loitering policy; no good comes

from people just hanging out in

the breezeway or the parking lot,”

Lori said. “If people have to walk

through a group of a dozen thugs,

it’s very intimidating. You don’t rent

the breezeway; you don’t rent the

parking lot. You can go to an approved

common area, especially people who

don’t live on property. And that’s one

of our biggest problems managing

communities.

“One property we visited in Jacksonville,

at 4:00 in the afternoon, a group of 8 or

10 guys in tee shirts and doo-rags were

hanging out, near three or four women with

a few kids riding their Big Wheels. I asked

the manager, ‘What do you do here?’ She

replied, ‘I tell them that they can go to an

approved common area or back to their

apartments. And that goes for both groups.’

“When she did this, I was amazed how

cooperative everyone was, and they moved

along without a word. I expected some

confrontation. The program develops a

good relationship between law enforcement

and residents as well as law enforcement

and management. Some of these residents,

since they have gotten to know the police

officers, will go to them and let them know

when problems have occurred after they

left. Police involved in this program in

Jacksonville are assigned to the apartment

communities; they don’t respond to any

other calls except those on Crime-Free

properties. They give their cell phone

numbers out to residents, and they are

much more willing to provide anonymous

tips. It was really interesting to see that.”

In his 30 years with the police

department, Captain Bowen said, “I’ve seen

a lot of programs come and go, but I think

this one is very effective, and for the amount

of time and energy you put into it, you can

get great results. It engages not only the

police department but also the management

of the apartment communities, the owners,

and the residents. It’s a total approach that

brings great results.” ●

Material about The Palms Apartments

taken from “Orlando Cracks Down on

Crime at More Apartment Complexes,” by

Mark Schlueb, Orlando Sentinel, 2/27/10.

544974_Mallard.indd 1 8/5/11 10:19:50 PM

16 l MultifamilyFLORIDA l FALL 2011

MARKETReport

SC

NC

PHNE

C

BA

SESW

Apartment property operations in Orlando continue

to strengthen, but the pace of improvement will ease

slightly over the remainder of 2011, according to Marcus

& Millichap’s latest market report. The release of pent-up

demand and re-staffing by employers ignited a substantial

improvement in tenant demand over the past year, generating

net absorption of more than 4,200 apartments. Employers,

though, will likely temper hiring in the months ahead due

to the slow tourist season and lingering softness in the U.S.

economy.

Single-family home foreclosures and the resulting

migration of many former homeowners to rentals will also

play a diminished role in the third quarter due to recent

delays in processing foreclosure cases. While a period of

slower tenant demand growth looms, the market nonetheless

remains firmly on a recovery path, as evidenced by five

consecutive quarters of vacancy decreases and a gradual rise

in rents.

The market’s Class B/C sector, especially, continues to gain

ground as availability of high-end rentals in the most desirable

residential areas continues to wane.

The recovery thus far in Orlando continues to sustain a surge

in investment activity, with closings rising steeply over the past

year. Investment strategies remain virtually unchanged from

earlier in the year, as recent reductions in prices enable investors

to expand local portfolios.

Demand for large, Class A complexes remains keen, with cap

rates in the low- to mid-6% range. Smaller investors also remain

active, aided by expanded access to financing. Surging renter

volume continues to enable property owners to rebuild NOIs, and

efforts to raise rents will intensify in the months ahead as leases

signed in the past year roll over.

On average, asking rents in the metro remain about 5%

below their pre-recession peak, but they have clearly risen from

the bottom of the market early last year as vacancy declined.

Owners will continue to test the market to determine what

tenants are willing to bear, but more substantial rent growth

than that projected this year will not likely occur until job

creation accelerates. As a result, a more robust recovery in

NOIs will be delayed.

FORECAST

Employment: Total employment in the metro will expand 1.9%,

or by 19,000 workers, in 2011. Following two years of deep job

cuts, employment started to recover in 2010 with the addition of

15,600 positions.

Construction: Only 400 new apartments will come online in

2011, down from more than 1,300 units last year. The planning

pipeline remains modest, numbering roughly 8,000 units. None

of the planned projects is slated to start construction.

Vacancy: Reduced job growth in the second half of the year will

slow tenant demand. For the year, vacancy will decrease 150 basis

points to 7.1%, following a 260 basis point plunge last year fueled by

the release of pent-up demand.

Rents: Asking rents will increase 2.6% in 2011 to $861 per

month, compared with a 0.4% downturn last year. Effective rents

ticked down 0.1% in 2010, but will advance 3.2% this year to $797

per month as owners gradually withdraw concessions.

South Florida multifamily sales transaction volume for

the first half of 2011 realized a 105% increase over the

same period last year. A total of 11 multifamily sales were

tracked during the first half of 2011, equating to a volume of

$253,439,701. The volume during that same period last year

was only $123,404,000.

According to Douglas E. Driver, CCIM, is senior director

in the Fort Lauderdale office of Franklin Street Financial

Apartment Moves

MultifamilyFLORIDA l FALL 2011 l 17

Services, this increase was driven by the large number of

apartment communities listed for sale at the beginning of

this year, combined with a recovering rental market and the

increased availability of capital to finance new acquisitions.

This is despite the surprisingly low transaction volume during

the first quarter of 2011, which was similar to the first quarter

of 2010.

The majority of transactions during the first half of 2011

were “traditional” multifamily rental communities, accounting

for 77% or nine of the 11 sales. Only two distressed sales,

including one bulk condo sale, transpired during the first half

of 2011. This is in direct contrast to the same period last year

where distressed sales accounted approximately half of all

transactions tracked. In total for 2010, distressed sales and

bulk condo sales, accounted for 40% of the total transaction

volume.

The average price per unit during the first half of this year

was $86,479, which is a 21% increase over the same period last

year at $71,454 per unit.

Capitalization rates continue to reflect the high demand

for multifamily assets. Reported cap rates for all apartment

categories ranged from 5.0% to 10.0%, with a median cap rate of

6.0% and an average cap rate of 6.25%.

The low cap rates for multifamily assets seem to be driven

by the increasing demand by for apartments by both private

and institutional investors. It seems that many of institutional

investors that have been quietly waiting on the sidelines for the

past few years have become some of the most aggressive buyers

in the market for Class A and B properties. However, private

investors still dominated as buyers so far in 2011, especially for

Class B and C type product.

Institutions dominated as sellers, with six of the eight

properties sold by institutional owners. The following pages

contain the multifamily sales tracked during the last four

quarters.

FINANCE

Freddie to Step up Multifamily LoansFreddie Mac plans to accelerate its program to purchase loans

backed by apartment buildings, increasing the availability of

financing for landlords and helping to bolster the multifamily

real-estate market.

Freddie Mac, the government-backed mortgage-finance

giant, will likely fund more than $16 billion in apartment-

building loans this year, up from $14.8 billion in 2010, said

David Brickman, head of multifamily funding for the McLean,

VA, company.

The bulk of the loans will be packaged into commercial

mortgage-backed securities and sold to investors, which have

shown strong demand for CMBS that are issued by government-

backed entities such as Freddie Mac and Fannie Mae.

Fannie Mae invested $10.5 billion in the multifamily market

for the first half of this year, putting it on track to exceed the

$16.9 billion in purchases for last year. At the same time,

investors have been stepping away from CMBS packaged and

sold by private investment banks.

“It’s been steady growth, and that’s a very stark contrast

to what’s been going on in the [private] market,” said Freddie

Mac’s Mr. Brickman. “We are getting very strong support from

the market.”

The demand for Freddie Mac’s commercial mortgage

bonds was apparent in July, when its eighth deal of the year

was caught in the middle of a ratings drama. An 11th-hour

internal review at Standard & Poor’s had prevented the firm

from delivering final ratings on a $1.5 billion CMBS offering

from Goldman Sachs Group Inc. and Citigroup Inc. and on a

$1.04 billion offering from Freddie Mac. But Freddie Mac’s

deal went off anyway, as investors told dealers they were

comfortable with the Freddie Mac CMBS, even with just the

single Fitch rating.

The disparity illustrates the fragile state of the $700 billion

CMBS market just two years after it began to recover. As investors

backed away from risky assets this summer and were met with

greater rating uncertainty, banks are halting loans in the pipeline

or renegotiating them with less favorable terms, said David

Viklund, a real-estate lawyer at Paul Hastings in New York.

Meanwhile, yields on Freddie Mac CMBS, called K

Certificates, are about 3.13%, 0.84 percentage point over a

common benchmark. Yields on top-rated, private CMBS are

running at about 4.84%.

The apartment-building sector, the only type of commercial

real estate funded through federally backed programs, may be

able to withstand any hiccups in the economic recovery, analysts

said. In addition to funding availability, rising rents and a lack

of supply in many regions are acting as tail winds for apartment-

building values.

By contrast, office buildings and retail stores have been

the main beneficiaries of the private CMBS market, with those

sectors constituting nearly 80% of CMBS in the last quarter,

according to Moody’s Investors Service. Multifamily was “well

represented” in precrisis CMBS, though the delinquency rate on

those loans has soared to about 15%, making it one of the worst

performing sectors of CMBS, Moody’s said.

Source: Al Yoon, Wall Street Journal

18 l MultifamilyFLORIDA l FALL 2011

FHA Sinks More than $10 Billion Into Multifamily Housing

Bryan Ellis Real Estate Letter

Since October of last year, the Federal Housing

Administration has put $10.5 billion into multifamily rental

housing loans. This marks only the second time in the

agency’s history that it has funded more than $10 billion in

such loans. A newly released National Mortgage Professional

report confirms: “Never in the history of the Federal Housing

Administration has there been such demand for FHA-insured

financing to build, rehabilitate, or refinance multifamily

apartment communities.” Acting FHA Commissioner Carol

Galante adds that the spike in lending shows that “FHA has

never been more relevant.”

To this end, she and her staff have pledged to accelerate the

loan application process to insure that the agency continues to meet

lending demands. Meanwhile demand for apartments is fueling

some robust construction activity, with multifamily housing starts

increasing 7.8 percent during July.

Multifamily Energy Efficiency Pilot Program LaunchedThe U.S. Department of Housing and Urban Development

announced that $25 million is available through HUD’s new

Multifamily Energy Efficiency Pilot program. Once awarded,

these grants will help develop new innovative approaches

for multifamily residential properties to reduce their energy

consumption, lower greenhouse gas emissions, while saving

money for the residents, property owners and taxpayers.

“HUD is extremely excited about this pilot program because

it aligns with the goals of the Administration to create green

jobs and build sustainable communities,” said Acting Federal

Housing Commissioner Carol Galante. “The innovations that

flow from this pilot program will serve as models to create

future industry standards in energy efficiency.

“Rather than tell applicants what we want to see, we are

asking the private sector to develop new innovative approaches

to create jobs and help people save energy and save money.

Since these grants will be complemented by private capital, the

investors will also have a unique opportunity to become leaders

in helping make affordable multifamily homes greener,” said

Theodore Toon, Associate Deputy Assistant Secretary for HUD’s

Office of Affordable Housing Preservation.

The goal of the pilot program is to develop ideas and

mechanisms that could potentially be replicated nationally,

as well as help create industry standards in the home energy

efficiency retrofit market. In addition, the pilot program

will create a public/private partnership as a result of capital

investments from private industries and create green jobs in

construction, property management, and technical analysis

(e.g. energy audits and building commissioning), including

opportunities for low-income residents.

HUD’s mission is to create strong, sustainable, inclusive

communities and quality affordable homes for all. HUD

is working to strengthen the housing market to bolster the

economy and protect consumers; meet the need for quality

affordable rental homes: utilize housing as a platform for

improving quality of life; build inclusive and sustainable

communities free from discrimination; and transform the way

HUD does business. ●

Source: U.S. Department of Housing and Urban Development

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MultifamilyFLORIDA l FALL 2011 l 19

MILESTONES

IN THENews

PEOPLE

In Memoriam: Doug McGrathA Past President of the Florida

Apartment Association, Douglas Joseph

McGrath, Sr. died in Orlando on June

29, 2011, aged 76. Doug was born in

Kingston, Ontario, Canada in 1935 and

moved to Orlando in 1973. He served

for two years as President of FAA, in

1980 and 1981, and also served two

terms as President of the old Central

Florida Multi-Housing Association,

now Apartment Association of Greater

Orlando, in 1979 and 1985. Prior to

retirement, he was self-employed in Real

Estate Management.

Doug was preceded in death by two

of his children, Andrew and Michelle.

He is survived by five children, Joey,

Kerry, Patty, Amy, and China, and 15

grandchildren. He is also survived by his

sister Anne Carthy; brother Ed McGrath;

and three stepchildren, Noel, Erin,

and Blaine. He was blessed with two

marriages to Andrea McGrath and Janice

McGrath. The family would like to give a

special thank you to his “niece,” Annette

Threlfall, for the loving care and special

attention that she always gave to Doug.

Annette met Doug 22 years ago when

she came from England to serve as a

nanny for his daughter China, and spent a

lot of time taking care of him since having

heart bypass surgery in 1999 and his first

stroke in 2000. She and her husband even

bought their first house three streets over

so she could be near him.

“Whatever was thrown at him, he

was a fighter,” Annette said.” “He’s the

strongest man I ever knew. When the

doctors said he’d never walk again, he

worked on his rehab and proved them

wrong. He had no feeling on his right

side, but was able to walk with a cane.

He’d pay a little boy in the neighborhood

five dollars a day to walk with him for

company and to make sure he had help

if he fell, and he’d ride a tricycle to the

nearby Albertson’s to buy his groceries

and ride back. He was amazing. He was

also stubborn and he liked things his

way. When he went into a rehab center

last year, he’d tell me he didn’t like to be

around ‘old people.’

“Doug loved a good meal and a few

drinks, and he loved chocolate,” she

said. “He might have had a few drinks

the night before, but would always get

up in the morning to do his walking.

He always claimed he liked to live with

moderation, that his middle name was

“Moderation,’ but I think he had too

much appetite for life to do that.”

As Donna Reiter of Appliance

Warehouse remembers, “When I served

on various Boards with Doug many

years ago, he was always the one who

looked at things differently and raised

questions that made us say, ‘I didn’t

think of it that way!’ He loved to shoot

something out and make the rest of us

sit back in our seats, squirm, and think

about it. We loved it when he attended

our Board meetings, but they would

always go over the time slot when he

was there. When he didn’t attend, we

all knew we would get out on time,

which became a standing joke!

“Knowing Doug changed my life. I

will always be grateful for his guidance

throughout my career in property

management and I am forever thankful for

his friendship since 1980. He was ‘one of a

kind,’” said Kathy Weaver of Winter Park.

“I have so many fond memories of

this wonderful man!” said Barbara

Sheridan-Geil of For Rent Media

Solutions. “I had the honor (sometimes

a dubious one) of working for Doug for

about four years during the mid 1980s.

He was always a tough taskmaster, but it

made all those around him work harder

to achieve their full potential. He was

the smartest man I ever met. Not just

in the business world, but also in life

lessons. He was devoted to his children

and I am sure that losing his daughter,

Michelle, was the darkest time in his

20 l MultifamilyFLORIDA l FALL 2011

life, yet he continued on to inspire

everyone around him.

“I loved serving on the Board of

Directors with him because he would

constantly ‘challenge’ the other board

members! I would have a hard time

not laughing, but he was always right!!

Doug made people think. I was honored

to call Doug my friend and have many

found memories of ‘partying’ together.

He could outlast them all at FAA and be

the first one downstairs for coffee in the

morning, looking as if he had enjoyed 10

hours of sleep!

“Even after his strokes, he NEVER

complained or felt sorry for himself…he

just dealt with it! Amazing! He left this

world a better place because he had

been part of it. He will be missed and

fondly remembered by many.”

RIP: HARRY HOOVER

Deputies in Seminole County were

investigating a homicide on May 17 near

Altamonte Springs. The victim was Harry

Hoover, 44, a former manager at the Q of

Maitland Apts. Harry was found inside his

rental home on Timothy Street near Jerome

Way in Apopka, dead of a gunshot wound.

Harry was born on November 5, 1966,

in Elizabeth, NJ, to Chick Earley and the

late Francis Buteau. He graduated 1984

from Waverly High School in Charlotte,

NC and attended Morrisville College

in NY. He served in the Arm y. Harry

worked for Carter-Haston for 13 years.

547287_Prevail.indd 1 9/3/11 10:35:47 AM

He is survived by his mother, Chick

Earley of Charlotte, NC; father, Ken

Hoover of Hardy, VA; and brothers; John

Hoover and his wife Darlene of Roanoke,

VA, Ken Hoover and his wife Jennifer of

Matthews, NC, Jason “Chip” Hoover and

his wife Janelle of Charlotte, NC.

In lieu of flowers, donations

may be made in his memory to

Wounded Warriors Project, www.

woundedwarriorproject.org Heritage

Funeral Home, Indian Trail Chapel, 4431

Old Monroe Rd, Indian Trail, NC 28079

is assisting the family.

JENNESSE TO LEAD CRESCENT

RESOURCES’ FLA., GA.

RESIDENTIAL PROJECTS

Margaret Jennesse, a former St.

Joe Co. and LandMar Group executive

has been selected to lead Crescent

Resources’ residential projects in

Florida and Georgia. As senior

vice president, Margaret will guide

Crescent’s new acquisitions in Florida

and Georgia and oversee some of

Crescent’s existing communities,

including The River Club in Suwanee,

GA; BridgeWater in Lakeland; and

Grand Hampton in Tampa.

Margaret has 20 years of experience

working in all aspects of real estate

development. Her focus has been creating

large-scale, master-planned communities

with amenities, as well as financial

535798_America.indd 1 7/18/11 8:50:17 PM529594_Common.indd 1 5/2/11 9:45:59 PM

MultifamilyFLORIDA l FALL 2011 l 21

FOWLER, HEIN, CHEATWOOD& WILLIAMS, P.A.

ATTORNEYS AT LAW

Specializing in Fair Housing Complaints Throughout the U.S.

Corporate Legal Counsel for Apartment Management Companies Nationwide

Providing Legal Services for Apartment Owners and Managers in All Areas of Apartment Law

Toll Free 1.866.967.9279 Fax 404.325.9721 www.ApartmentLaw.com

Robert P. HeinJ. Steven CheatwoodJ. Mike Williams

Alain C. DidierJustin D. Kreindel

Elizabeth L. Edwards

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management and fostering community

participation.

“Margaret knows Florida and Georgia

as well as anybody, and her expertise in

planning and residential development

will be a valuable asset for our efforts in

those regions,” Rick Mildner, Crescent

Resources’ senior vice president of

residential, said in a news release. “She

is a tremendous talent, and we’re thrilled

to have her on our team.”

Tampa-based The Wilson Company

appointed Doug Selin to the position of

Chief Financial Officer effective April

22, 2011. Doug brings more than 22

years of real estate experience to the

Wilson Company, including ten years

of multifamily experience with Concord

Management, where he most recently

served as the company’s Chief Financial

Officer. In addition to his multifamily

experience, Doug has 12 years of

commercial real estate experience with

the Colliers International organization.

Hendricks & Partners has

promoted Mary Beale to broker

assistant. Beale will assist Cole

Whitaker and Associate Director Hal

Warren to focus on sales of multifamily

properties. Whitaker said Beale, a

graduate of Florida State University,

most recently served as an intern at

Hendricks & Partners.

COMPANIES

Flagler Real Estate Services, LLC (FRES) announced a strategic

alliance that will effectively expand its

offerings into the multifamily sector.

FRES has joined forces with Auker

Developments, a multifamily development

and management company.

With Auker Developments, FRES

brings in seasoned veteran Scott Auker

and his experience gained through

the development, construction, or

management of more than 5,000

multifamily rental and condominium

units throughout the Southeast and Mid-

Atlantic states. His primary focus will

be advising developers, investors and

landowners in the acquisition, disposition

and development of multifamily

properties in the Southeast.

Brentwood, TN-based Brookdale Senior Living has acquired Tampa-

based Horizon Realty LLC, giving

Brookdale 95 properties in 19 states.

Horizon owned nearly two dozen

properties in Florida.

Colliers International of Tampa Bay has launched a new brokerage

group for senior housing, called Colliers

National Senior Housing Group. Ken Carriero will serve as Regional Director

and SVP, with his son Damien working

as Associate Director. Colliers said it

already has $49 million in listings.

Carrollton, TX-based Real Page,

which provides on-demand software

and software-enabled services to the

rental housing industry, has acquired

22 l MultifamilyFLORIDA l FALL 2011

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Multifamily Technology Solutions, Inc.

(MTS) which offers an Internet listing

service for rental properties marketed

under the trade name MyNewPlace

and a suite of syndication and organic

lead generation tools marketed

under the trade name Rent Engine.

The Company will acquire MTS for

approximately $74.4 million, net

of cash expected to be acquired.

The purchase price will consist of

approximately $63.6 million in cash

and approximately $10.8 million paid

with shares of RealPage common stock.

MyNewPlace® has approximately

7,500 property listings with 1.8 million

rental units. Approximately 500,000

of these units do not presently use

any RealPage products and services.

These unique units will increase the

total number of units using one or more

RealPage products and services to 6.9

million units. ●

541851_ET.indd 1 7/22/11 4:54:48 PM520446_Accelerated.indd 1 2/28/11 4:49:13 PM

MultifamilyFLORIDA l FALL 2011 l 23

PRODUCT/SERVICECouncil The companies listed below are current members of FAA’s Product/Service Council. The Council gives

associate members a voice in FAA affairs. Members are listed in each issue of Multifamily Florida.

ADVERTISING & PUBLICATIONS

Linda BeachApartment Finder of Greater OrlandoOrlando, FL407-894-3847X-120lbeach@apartmentfinder.comDiana GausApartment GuideOrlando, FL407-883-7484dgaus@apartmentguide.comCasey HaireApartment GuideOrlando, FL407-888-3011chaire@apartmentguide.comDan ReganApartment GuideBoca Raton, FL561-347-6500dregan@apartmentguide.comJudith F. HarrisApartment Leasing Experts, Inc.Tampa, FL813-490-6611jfharris@apartmentleasingexperts.comJulie MillsApartment-Condominium Vendor GuideMaitland, FL407-677-8075publisher@aptcondovendorguide.comGriselle GarciaApartmentos Para Rentar/For Rent Media SolutionsFt. Lauderdale, FL954-730-9700griselle.garcia@forrent.comSharon PatenaudeApartments.comChicago, IL312-601-6104spatenaude@apartments.comTraci JonesConsumer Source/Apartment GuideVirginia Beach, VAtjones@consumersource.comAmanda HillerFor Rent Media SolutionsOrlando, FL407-297-0832amanda.hiller@forrent.comMelisa RichieFor Rent Media SolutionsOrlando, FL407-297-0832melisa.richie@forrent.comDori RonesFor Rent Media SolutionsFt Lauderdale, FL954-730-9700dori.rones@forrent.comBarbara Sheridan-GeilFor Rent Media SolutionsOrlando, FL407-297-0832barbara.sheridan-geil@forrent.comMary Beth SuarezFor Rent Media SolutionsTampa, FL813-888-6297marybeth.suarez@forrent.comJennifer ChristyFor Rent/Southwest Apartment GuidePort Charlotte, FL813-480-1577jennifer.christy@forrent.comJennifer MayforthFor Rent/Southwest Apartment GuidePort Charlotte, FL239-949-3390jennifer.mayforth@forrent.com

Cari GarciaMove.comWestlake Village, CA800-978-7368cari.garcia@move.comJoe StoutMulti-Family VideoDelray Beach, FL561-441-6459joe@bjv.tvJackie FoxworthNorthwest Florida Apartment GuideGulf Breeze, FL850-934-6680jfoxworth@apartmentguide.comSteve HirschProperty Manager PagesPompano Beach, FL954-532-9194X-204steveh@propertymanagerpages.comAlaina NikolinRent.comSanta Monica, CA866-441-RENTsupport@rent.comBecca WilsonSpherexx.comTulsa, OK866-491-7500bwilson@spherexx.com

AIR CONDITIONING/HEATING

Paul RichardsArmstrong Air & HeatingWinter Garden, FL407-877-8090prichards@armstrongairinc.com

APARTMENT INDUSTRY JOB LISTINGS

Juli BeckmanApartmentJobs.comLakeland, FL877-682-6200jbeckman@apartmentjobs.com

APARTMENT PROMOTIONS

Barry LubinAIM Cruise IncentivesAgoura Hills, CA866-541-9090info@aimcruise.comAmy MoyeCapture the MarketDallas, TX972-616-2737amy@capturethemarket.comSharon VinigExecutive Sweets and GiftsFt Lauderdale, FL954-771-4445execusweets@comcast.netDana ZeffLeaseLabsSan Diego, CA619-233-4700X-104dana@leaselabs.comMitch WilhelmMagic Business FormsWinter Park, FL407-657-7414magic@magicbusinessforms.comBernard KleinstubWorld Advertising of FloridaTampa, FL813-835-9500bkleinstub@aol.com

APARTMENT PROPERTY SIGNS

Jackie CauseyCreative Sign DesignsTampa, FL813-749-2442jacqueline@creativesigndesigns.com

APPLIANCES

Tony SculthorpeAppliance WarehouseOviedo, FL407-366-3636tsculthorpe@appliancewhse.comDonna ReiterAppliance Warehouse of America, Inc.Winter Park, FL407-399-1189dreiter@appliancewhse.comRon GrausamARD AppliancesMiami, FL305-627-0231X-231ron@ardonline.comLoren KivoARD AppliancesMiami, FL904-237-3961loren@ardonline.comPhillip PattishallARD AppliancesMiami, FL904-509-1081phillip@ardonline.comAquiles RuizARD AppliancesMiami, FL305-986-8392aquiles@ardonline.comSharon ProvoDimplex Grills for ApartmentsMiami, FL561-252-1796sharon@ardonline.comArmando GonzalezRapco SupplyKissimmee, FL407-933-4102X-101armgon@rapcosupply.com

ASPHALT PAVING

Ken GoldbergM&M Asphalt MaintenanceLake Worth, FL561-588-0949ken@mandmasphalt.comRobert VollmerPro Way Paving Systems, LLCRiverview, FL813-626-4444rvollmer@prowaypaving.comAdam ConnellyU.S. Pavement Services Inc.Hollywood, FL941-350-8532aconnelly@uspavement.com

ATTORNEYS

Patricia ReddingCollect SoutheastLake Mary, FL407-995-3000predding@scherrlaw.comRobert P. Hein, P.C.Fowler, Hein, Cheatwood & Williams, P.A.Atlanta, GA404-633-5114robinhein@apartmentlaw.comHarry HeistLaw Offices of Heist, Weisse, & Davis, P.A.Clearwater, FL800-253-8428harry@evict.com

BUILDING MATERIALS/SUPPLIES

Nelsy LeybaDixie Plywood of OrlandoOrlando, FL407-291-1582nelsyleyba@gmail.com

24 l MultifamilyFLORIDA l FALL 2011

Pat NixonDogwood Building SupplyWinston Salem, NC336-650-9724mr.thompson@7seasinc.com

BUILDING REPAIR (STRATEGIC)

Paul WoodwardAmerican Building Contractors Insurance Restoration Services, Inc.Deerfield Beach, FL954-698-5959paul@abc-mn.com

CABLE, INTERNET &COMMUNICATIONS PROVIDERS

Darrell BrightBright House NetworksMaitland, FL407-215-5591darrell.bright@mybrighthouse.comTyler BellBroadStar CommunicationsWilliamstown, NJ800-943-3381X-148shannan@broadstar.comDiane W. BouseBroadStar CommunicationsOrlando, FL321-235-9776dianeb@broadstar.comRobert FilebarkCenturyLinkApopka, FL407-889-6269robert.a.filebark@centurylink.comDrew BurrDIRECPATHAltanta, GA404-961-7064dburr@direcpath.comCarl LenderHotwire CommunicationsHollywood, PA305-970-2598clender@hotwiremail.com

CALL ANSWERING & TRACKING

Millie GayleCallMaXAcworth, GA770-919-9771mgayle@callmax.usLaura BavetzCallSourceWestlake Village, CA818-673-4726lbavetz@callsource.com

CARPET & FLOORING

Dallas ChapmanBeaulieu of AmericaDalton, GAdallas.chapman@beaulieugroup.comLance B. SmithCutting Edge Carpet, Inc.Orlando, FL407-244-5588X-203lance@cuttingedgecarpet.comShawn MaciewiczHouse of FloorsLongwood, FL407-830-6999shawn@houseoffloors.comJohn MaciewiczHouse of FloorsLongwood, FL407-830-6999 x-7john@houseoffloors.comJody A. FusinattoHouse of Floors of Jacksonville, Inc.Jacksonville, FL904-262-6989marybeth@houseoffloors.comDonald BrodskyHouse of Floors of Palm Beach, Inc.Boca Raton, FL561-989-0599dbrodsky@houseoffloors.com

Tara SimmonsHouse of Floors of Sarasota, Inc.Tallevast, FL941-752-9924tara@houseoffloors.comMike BrodskyHouse of Floors of Tampa, Inc.Tampa, FL813-249-7600michael@houseoffloors.comJeanne BrantLifestyle Carpets, Inc.Tampa, FL813-248-1793X-236jeanne@lifestylecarpets.comCurt GraulichRedi Carpet Sales of Florida, Inc.Orlando, FL407-855-cgraulich@redicarpet.comMike DeRisiThe Carpet Company 3Orlando, FL407-888-8008mike@carpetcompany3.com

COLLECTIONS & SCREENING

Doug MillsAmeriscapesLutz, FL813-789-3554dmills@ameriscapeusa.comThomas DreherAssociated Credit & Collection Bureau, Inc.Rockledge, FL321-636-3880associatedcredit@cfl.rr.comDoug CullaroCapstone Credit & Collections, LLCLutz, FL813-949-0631capstonecredit@verizon.netShelly FougerousseIdeal Collection Services, Inc.Tampa, FL813-920-0141X-27shellyideal@idealcollections.comBrett WeldonLexis-Nexis Resident DataWindermere, FL407-595-8533brett.weldon@lexisnexis.comPete MannNational Credit SystemsKissimmee, FL407-574-4827pmann@nationalcreditsystems.comJohn GrayNCC Business ServicesJacksonville, FL904-352-2644john.gray@ncc-business.comKevin KordonRecoverezCollege Park, MD301-479-1746kkordon@recoverez.comPaula KleinScreening ReportsNaperville, IL954-340-3488pklein@screeningreports.comMarilyn LohonenSouthern Management SystemsOrlando, FL407-895-7100X-160marilyn@sms-collects.comKia HelmsSureDepositOrlando, FL407-257-6286kia@suredeposit.comRobert E. SanchezUnited Screening ServicesMiami, FL305-731-2139robert@unitedscreening.com

COMPUTER SOFTWARE FORPROPERTY MGMT.

Kateri BainBlueLink, LLCAtlanta, GA404-386-1359kateri@bluelinkdirect.comBill HirschBuyers AccessDenver, CO303-991-5550bhirsch@buyersaccess.comTarla McCannOn-Site.comAtlanta, GA770-286-2060tarla@on-site.comJeff SchwartzProperty SolutionsProvo, UT813-699-4006jschwartz@propertysolutions.comStacey BlackwellRealPage, Inc.Carrollton, TX972-820-3000stacey.blackwell@realpage.comDoug MillerSatisfacts ResearchLutherville, MD866-655-1490info@satisfacts.comBradley SetserYardi Systems, Inc.Goleta, CA805-699-2040phylicia.clifton@yardi.com

COMPUTERIZED KEY CONTROL

Kristi MillerHandyTrac SystemsAlpharetta, GA678-990-2305kmiller@handytrac.comJoe ThomasKeyTrak, Inc.Indian Rocks Beach, FL979-595-2600jthomas@keytrak.comJackie Q. DanielsTRAKA USALongwood, FL407-681-4001jd@traka.us

DISASTER RESPONSE

Drew ClarkCoastal Reconstruction GroupWinter Park, FL407-670-4241drewclark@coastalreconstruction.comTami MullerDecon EnvironmentalFt. Lauderdale, FL954-485-8800tami@decon.comSarah KellyWayne Automatic Fire Sprinklers, Inc.Ocoee, FL407-656-3030skelly@waynefire.com

ELEVATOR INSPECTIONS & CONSULTING

Lee RigsbyVertical Assessment Associates, LLCTallahassee, FL850-210-0401elevatorlee@aol.com

FAUCET MANUFACTURER

Todd BordenMoen IncorporatedLithia, FL813-394-0363todd.borden@moen.com

MultifamilyFLORIDA l FALL 2011 l 25

FIRE & WATER DAMAGE REPAIR

Christine EricksonErickson’s Drying SystemsFt. Myers, FL239-633-4680christine@ericksonsdrying.comVicki LumbardInstar Services GroupTampa, FL813-399-0032vicki.lumbard@instar.comJason KleinRemediation Group, Inc.Ft Lauderdale, FL954-779-3098jklein@remgroupinc.com

FITNESS EQUIPMENT

Richard WasserlaufCommerical Fitness ProductsSunrise, FL954-747-5128richard@commfitnessproducts.comJohn YoungExercise Systems, Inc.Orlando, FL407-996-8890xsys2000@aol.com

FOUNTAIN & AERATION

Chris ByrneVertex Water FeaturesPompano Beach, FL800-432-4302chris@vertexwaterfeatures.com

GENERAL CONTRACTORS

Skip HuddlestonAAPCO Southeast, Inc.Concord, NC704-784-2690shuddleston@aapcogroup.comJoe RifenburgBonel Building Corp.Tampa, FL813-962-4019jrifenburg@bonelbuilding.comChristina KnightC&N RenovationThonotosassa, FL813-986-3000cknight@cnrenovation.comDoug CookMultifamily Renovations, LLCDaytona Beach Shores, FL386-265-1957dcook3340@yahoo.comMike CooperNRI Construction, Inc.Atlanta, GA770-351-4497mcooper@nriconstruction.comDarren MagdaThe Renovation Group, Inc.Brentwood, TN615-661-4046renovation@trginc.orgAllen FehrWindsor RedevelopmentOldsmar, FL813-854-3800afehr@windsorredevelopment.com

GROUNDS MAINTENANCE &LANDSCAPING

Dale PritchardA Greener Image, Inc.Jacksonville, FL904-759-6089daleprit@comcast.netErika StantonAmeriscape Services, Inc.Lutz, FL813-948-3938estanton@ameriscapeusa.com

David ClariusCommon Areas Maintenance, a Div. of DCrC Environmental Svcs., Inc.Ft Pierce, FL772-293-0162office@dgcenvironmental.comLee TanaseComplete LandcareSeffner, FL813-685-8499lee.tanase@completelandcare.comJeremy WehbyGrounds GroupDavie, FL954-476-9027jeremy@groundsgroup.comJack WambachLandscape ProfessionalsGlen St. Mary, FL407-306-0665jwambach@hotmail.comSean P. HoganThe Brickman GroupSanford, FL407-516-1866sean.hogan@brickmangroup.comJoni LuceValley Crest Landscape MaintenanceLongwood, FL407-831-8101X-232jluce@valleycrest.com

HVAC REPAIRS/SERVICE

Dan AllenComplete Climate ControlLand O Lakes, FL813-929-8755dallenccc@verizon.net

INSURANCE

MichaelAmeriflood Solutions, Inc.Delray Beach, FL561-922-9735michael@amerifloodsolutions.comJohn SwiftBader CompanyIndianapolis, IN888-223-3726jswift@baderco.comReggie BergeronFLA-CATOrlando, FL407-295-5440reggie@fla-cat.com

Star HerbigHerbig Insurance GroupLongwood, FL407-830-7827star@hhig.comJames CincottaMC Risk Services LLCStuart, FL800-315-0179jim@mc-risk.comJames KolischUSI Insurance Services, LLCCoral Gables, FL305-978-1700jim.kolisch@usi.biz

INTERIOR & EXTERIOR

David JurekAbsolutely Amazing Refinishing, Inc.St. Petersburg, FL727-544-0122dave@aarefinishing.netJasmin NataliCarolina’s Resurfacing and Residential CleaningClearwater, FL727-573-7876carolinasresurfacing@yahoo.comLaura S. DudleyParknpool CorporationLexington, VAlaura@parknpool.comJoe BoothSherwin-Williams Co.Orlando, FL407-948-4671joseph.p.booth@sherwin.comJeff JacksonSherwin-Williams CompanyJacksonville, FL904-813-0125swrep4137@sherwin.com

INTERIOR DESIGN

Rita WilliamsMerchandising Plus, Inc.Jacksonville, FL904-731-8096info@merchandisingplusinc.com

1-888-MAC-GRAY

Change Point.® The next generation in laundry payment. This revolutionary Internet-enabled payment and monitoring system offers benefits

for both residents and property management. To see a short video on Change Point®,

visit macgray.com/changepoint

506900_Mac.indd 1 2/14/11 1:32:16 PM

26 l MultifamilyFLORIDA l FALL 2011

INTERIOR RENOVATIONS

Doug HaynesKitchen ArtCoral Springs, FL954-753-3501dhaynes@kasouth.comRobert GiffinPosey Supply Co Inc.Double Springs, AL205-272-9218robert.giffin@poseysupply.com

LAKE MANAGEMENT

Kevin YoungbergAmerican Ecosystems Inc.St. Petersburg, FL727-639-5253info@american-ecosystems.comMichelle CecalaApartment Shoppers GuideFt. Myers, FL239-768-3551mcecala@apartmentshoppersguide.comTodd BarhydtAquatic Systems Inc.Pompano Beach, FL954-977-7736todd@aquaticsystems.comJoshua SmithAquatic Systems, Inc.Pompano Beach, FL800-432-4302joshua@aquaticsystems.com

LAUNDRY

Dave P. WallaceCoin-O-Matic, Inc.Miami, FLX-313coinmiami@aol.comMaria D. CortinaCoinmach CorpOviedo, FL407-467-3000mcortina@coinmachcorp.com

Kenneth GebhardtCoinmach CorpOviedo, FL800-432-1541kgebhardt@coinmachcorp.comSandra LoweryCoinmach CorpOviedo, FL800-432-1541X-17slowery@coinmachcorp.comRobert SolovyCWD Laundry Equipment, LLCOrlando, FL407-859-7797cwdlaundry@yahoo.comRhonda L. MyersMac-Gray Intelligent Laundry Services, Inc.Winter Springs, FL407-327-6800rmyers@macgray.com

MAINTENANCE SUPPLIES

David F. GephartChadwell SupplyBrandon, FL888-341-2423david.gephart@chadwellsupply.comBeth ClementHD Supply Facilities MaintenanceSan Diego, CA631-875-8434elizabeth.clement@hdsupply.comMark KennedyHD Supply Facilities MaintenanceSan Diego, CA813-785-2825mark.kennedy@hdsupply.comCrystal StranahanWilmar IndustriesMt. Laurel, NJ856-533-3150cstranahan@wilmar.comSteve ThomasMaintenance Supply HeadquartersPonte Vedra Beach, FL904-778-6703steve.thomas@supplyhq.com

MISC

Damon B. KruidDBK Construction GroupDeltona, FL386-860-0020damon@dbkconstructiongroup.comDon CarterNetwork CommunicationsPensacola, FL888-363-8266don.carter@callthecomputerguy.com

PAINTING & EXTERIOR CLEANING

Dixia MartinezMartinez Painting GroupKissimmee, FL321-624-0340dixia@martinezpaintgroup.com

PARK EQUIPMENT

Erin L. ToungET&T DistributorsSouth Daytona, FL386-322-7789etoung@bellsouth.netShane LanierKorKat, Inc.Carrollton, GA770-214-9322shanel@korkat.com

PAYMENT PROCESSING

Beth YeskoMyNewPlaceSan Francisco, CA415-348-2066byesko@mynewplace.comJoy MelendezRentPaymentSan Francisco, CA866-289-5977tradeshows@rentpayment.com

PEST CONTROL

Angela IshamA.R.T. Pest Control ServiceOakland Park, FL954-630-3508artpestcontrol@aol.comLouis JacobowitzAmerican Pest Management Inc.St. Petersburg, FL727-321-6881apm1@tampabay.rr.comTami Connolly, CASMassey ServicesOrlando, FL407-466-4576tconnolly@masseyservices.comJean KellyMassey ServicesOrlando, FL407-466-4576jkelly@masseyservices.comJeffrey ReynoldsMassey ServicesOrlando, FL407-466-4576jreynolds@masseyservices.comCatherine BrodyPrevail! Pest ControlTampa, FL813-621-7337cat.teamprevail@gmail.com

PET WASTE REMOVAL

Joe ChanoaBow Wow Pet Waste ProductsIndialantic, FL877-253-6449customerservice@bowwowwaste.com

PLUMBING

Dimitre BobevFlorida Delta Mechanical Inc.Brandon, FL813-425-0020marylou@deltamechanical.comReuben ParkerRoto-Rooter Services CompanyOrlando, FL321-299-4566reuben.parker@rrsc.com

POOL FURNITURE

Jim StonerHorizon Casual Inc.Ocala, FL352-622-6852horizon@atlantic.netWill AndrewsSunbrite Outdoor FurnitureOrlando, FL407-294-9041will@sunbritefurniture.comMandy BatemanWinston ContractOcala, FL800-327-1541mbateman@winstoncontract.com

POOL/SPA OPERATIONSCERTIFICATION

Tom DonaldsonAquatic Training InstituteGainesville, FL800-385-0270tom@aquatictraininginstitute.comArnie AndradeWest Coast Polls n DeckingSpring Hill, FL352-684-7210westcoastpools1@yahoo.com

REAL ESTATE INVESTMENTS

Value Tech Realty Services, Inc.Lutz, FL813-948-0545kayk@gotovalue.com

COIN OPERATED COIN OPERATED LAUNDRY EQUIPMENTLAUNDRY EQUIPMENT(A Division of CWD Laundry Equipment, LLC)

A Florida family-owned business with over 50 years of serving the needs of coin laundry users.

Call us at (866) 426-4662 Call us at (866) 426-4662 TODAYTODAYfor a better Laundry Room tomorrow.for a better Laundry Room tomorrow.

Our Goal is to provide the best laundry room management and our Leases Include:• Count on-site with payment of commissions

immediately.• Month-to-month Leases.• 6 Month Probationary Period on our

multi-year leases.• Fast service.• We pay you a generous share of the income

generated.• Vending Technologies - Cash, Credit Card

and/or Smart Card.

Our mission is to exceed your expectations.Our Leases Do Not Include:– Minimum Cycles,– Right of First Refusal or– Automatic Renewal clauses.

528858_CoinOperated.indd 1 5/11/11 2:49:28 PM

MultifamilyFLORIDA l FALL 2011 l 27

RENTAL FURNITURE

Pete RegulesCORTWinter Park, FL407-678-2677pete.regules@cort.comShad BookoutCORTWinter Park, FL407-678-2677shad.bookout@cort.com

RESIDENT SCREENING

Keith GibbonsCoreLogic SafeRentLongwood, FL800-877-1223kgibbons@saferent.comBenita HancockRentGrow, Inc.Waltham, MA781-890-5100X-517hancockb@rentgrow.com

ROOFING & ROOF MAINTENANCE

Ron HeathRoof DepotDebary, FL386-668-2390rheath@roofdepotpros.comJohn BrowneRoof-A-CideDavie, FL800-806-6727info@roof-a-cide.comSonjia KureKodiak Services LLCOrlando, FL407-207-6949sonjia@alltexroofing.comRichard C. JenkinsQuality Roofing of Florida Inc.Tampa, FL813-620-4797rick.jenkins@qrfla.com

SAFETY & SECURITY

Darrell RobinsonAdvanced Fire & SecurityPompano Beach, FL954-772-1700eric@advfireonline.comTom AckermanFire & Life Safety America, Inc.Sanford, FL407-688-1949tackerman@flsamerica.com

SUBMETERING

Fred Munn Sr.American Metering ServicesSarasota, FL941-358-1253fredjr@amsbilling.com

Charles BiancoChampion Utility Sub-Metering SolutionsStuart, FL800-336-6033sandra@championutility.comBranham StovallGuardian Water & PowerRaleigh, NC877-291-3141 ext 113bstovall@guardianwp.comTeresa SmetzerNational Exemption ServiceSafety Harbor, FLtsmetzer@submeter.comJill P. DurhamOnePoint Technologies, Inc.Woodstock, GA770-856-9447jdurham@onepointtech.com

UTILITIES

Suzanne BurlesonProgress Energy, FloridaLake Mary, FL407-942-9342suzanne.burleson@pgnmail.comBrenda SchellProgress Energy, FloridaLake Wales, FL863-678-4459brenda.schell@pgnmail.com

UTILITY ANALYSIS

Alan SchnallUtility Advisors, Inc.Boca Raton, FL561-477-3790 Jason Shepar dWaterSignal LLCAlpharetta, GA678-990-2305save@watersignal.com

UTILITY BILLING

Brandy Richista North AmericaJacksonville, FL904-807-2223brich@ista-na.comAmanda ChristensenNWP Services Corp.Lincoln, NE402-421-1668achristensen@nwpsc.comAshley SchroederThe Billing Associates SETampa, FL813-994-4930ashley@thebillingassociates.com

1-888-826-7867 • info@fi trev.com

Apartment Fitness Experts• TREADMILLS• ELLIPTICALS• BIKES• MULTI-GYMS• TOP WARRANTIES• SERVICE• RUBBER FLOORINGG

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FLORIDA 904-422-9064 GEORGIA 678-427-4861 TENNESSEE 615-336-0110web: www.fitnessequipmentsales.com email: ybgoldman@comcast.net

FITNESS EQUIPMENT SALES

Our services include:Equipment salesFloor planning, layout & designDelivery, installation & servicePreventative maintenance

521141_Fitness.indd 1 4/14/11 11:43:33 AM

Exclusively Serving the Multifamily Industry!

Ideal Collections The Clear Choice For Lease Collections!

Tampa Area: 813-920-0141 Nationwide: 800-959-0141

Visit us on the web @ www.Idealcollections.comOr Booth #503 at the 2011 FAA Tradeshow!

520382_Ideal.indd 1 8/10/11 8:21:26 PM

Victor LucasUnited Utility ServicesDania Beach, FL954-921-7062vlucas@unitedutilityservices.com

VALET TRASH PICK-UP

Justin FrostPremier Valet ServicesLake Mary, FL407-936-1303jfrost@premiermgmtcfl.comDavid MagrissoValet Waste, Inc.Tampa, FL813-248-1327X-1975dmagrisso@valetwaste.com

WASTE SERVICES

Les LeithAccelerated Waste Solutions, NATampa, FL813-447-3608faa@acceleratedwaste.comKristina HendersonDoggie DepositEclectic, AL866-398-3992khenderson@herculesbags.comJames CornellInvisible Waste ServicesOrlando, FL407-509-1293cornellj@cascadeeng.comMike ClementsWaste Reduction Consultants, Inc.Jacksonville Beach, FL904-246-1520mclements@wasteconsultants.com

Orlando Vendor Marketplace

COLLECTION SERVICES

Ideal Collection Services, Inc.

5223 Ehrlich Road Suite ATampa, FL 33624Phone: (813) 920-0141Fax: (800) 426-6122E-mail: shellyideal@idealcollections.comWeb: www.idealcollections.comIdeal Collection Services offers collections nationwide. We pride ourselves in working exclusively with Multifamily Housing Accounts! We can custom fi t a plan to your properties needs. If you are not satisfi ed with your current agencies results or the way they conduct business call Ideal Collection Services. We are the clear choice for lease collections!

FINANCIAL SERVICES

Northmarq Capital

Web: www.northmarq.comTampa 813-223-3088; Miami/Boca 305-820-6640; Orlando 407-843-4004; Jacksonville 904-858-5300. Northmarq Capital is a national mortgage banking fi rm offering a full range of commercial real estate solutions with 32 offi ces coast-to-coast, including 5 Florida locations, averaging $7 billion in annual production, and servicing a loan portfolio of nearly $39 billion for a diverse group of institutional investors.

LAKE & POND MAINTENANCE

Southern Aquatic Management, Inc.P.O. Box 1633Sanford, FL 32772Phone: (407) 416-3482Fax: (352) 483-2127E-mail: a.church@southernaquaticmgmt.comWeb: www.southernaquaticmgmt.comSouthern Aquatic Management, Inc. is a fully licensed and insured lake and pond management company providing service to homeowners associations, apartment complexes, golf courses, developers, environmental consultants, municipalities, federal agencies and private lakefront and pond owners.

REALTY CONSULTANTS

Urban Realty Solutions

810 S Sterling AvenueTampa, FL 33609Phone: (813) 876-1808Fax: (813) 876-1806Alternate Phone: (727) 415-5331E-mail: linwood@urbanrealtysolutions.comWeb: www.urbanrealtysolutions.comURS has prepared market studies and market value appraisals for the rental apartment industry for over 30 years. Clients range from housing authorities to national REITS and lenders. Whether you need a cost-benefi t analysis for a LEED upgrade or a complete market survey and appraisal, give us a call.

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We have buyers for apartments in Florida

Gil Daniel407-629-5595 ext. 233

gil1@southeasternrealty.com

Since 1977

539966_Southeastern.indd 1 8/10/11 8:39:33 PM

BBCG has produced well over $25 million in ancillary income for our clientsBBCG researches and audits your existing cable and telephone contracts at no charge

1. We represent over 400,000 units nationwide with clients such as Concord Management, Lincoln, Riverstone, Bank of America, UBS, etc.2. We represent our client’s best interest only, not the cable/telephone companies in negotiating exciting new and improved revenue streams.3. BBCG offers a No Charge, No Obligation review of your existing contracts within your portfolio to determine any financial and technological upgrade opportunities that may exist.4. BBCG is only compensated if our clients accept the contracts we present, offering enhanced technology and/or financial incentives.

1827 Westover Reserve Blvd., Windermere, FL 34786Office: 407-523-6162 • Cell: 407-342-0186 • Fax: 407-523-6149 • Email: john@bbcg.net • Website: www.bbcg.com

Call or email today to find out how we can increase your profits on cable, phone, satellite, and internet agreements

Broadband Consulting Group is the nation’s leading Cable TV, Satellite, Internet, and Wireless contract negotiating experts.

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SouthernFL.comTOLL FREE FAX: 866-736-8489

866-736-8481TOLLFREE:

Dedicated to Providing Quality Furniture and Service for Over 30 Years!

499672_Southern.indd 1 10/24/10 1:25:09 PM

520380_Ideal.indd 1 5/29/11 10:50:40 PM

28 l MultifamilyFLORIDA l FALL 2011

Market Report Central FL & Space Coast

• Securely located outside each resident’s door

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• 5 and 6 day per week service; lease up terms available• Proprietary locking latch prevents animal invasion

James M Cornell, CASSales ManagerCell: 407-509-1293www.invisiblewasteservices.com

A proud member of the FAA and NAA.

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CARPET & UPHOLSTERY Inc®

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www.AllCleanCarpet.netPH: 321.263.5650And remember...it ain’t clean ‘till it’s

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Lake and Pond Management offering services in:Algae and Weed ControlInvasive Species ControlFountains and Service

AquascapingFish Stocking

Servicing the Central Florida Area

AERATION FOUNTAINS INSTALLEDstarting at $1495.00 (with 5 year motor warranty)

386-216-1525 Direct321-422-5667 Fax

www.theaquaticdoctors.com

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Absolutely Amazing Refi nishing, Inc.

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ANITA TUCKER

Art design paintinggroup, inc.

Painting~Design

Interior/Exterior PaintingDesign/Color Selection Services AvailableLicensed and InsuredProfessional Skilled PersonnelFree Estimates

407-367-9996Fax 407-814 7582

Artdesignsgroup@yahoo.comartdesignpaintinggroup.com

Owner

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MultifamilyFLORIDA l FALL 2011 l 29

30 l MultifamilyFLORIDA l FALL 2011

ANIMAL WASTE REMOVAL PRODUCTS

DOGIPOT ........................................................6www.dogipot.com

APARTMENT LOCATOR SERVICES

Rent.com .......................................................6www.rent.com

APPLIANCE DISTRIBUTORS/

MANUFACTURERS

ARD Distributors, Inc. ........... Inside Back Coverwww.ardonline.com

APPLIANCE SALES

Appliance Warehouse of America, Inc. ..........21www.appliancewhse.com

ATTORNEYS

Fowler, Hein, Cheatwood, and Williams, P.A. .....................................21www.apartmentlaw.com

CABLE TV SERVICE

Broadband Consulting Group .......................28www.bbcg.net

CABLE TV, INTERNET

& COMMUNICATIONS PROVIDERS

Bright House Networks ................................13www.brighthouse.comBroadStar Communications .........................18www.broadstar.comCenturyLink ......................... Inside Front Coverwww.centurylink.com

CARPET CLEANING/REPAIR

All Clean Carpet & Upholstery, Inc. ...............29www.allcleancarpet.net

COLLECTION SERVICES

Ideal Collection Services, Inc. .................27, 28www.idealcollections.com

ENERGY EFFICIENCY

Progress Energy, Florida ................................3www.progress-energy.com

FINANCIAL SERVICES

Northmarq ...................................................28www.northmarq.com

FIRE & DISASTER DAMAGE RESTORATION

BRC Restoration Specialist ...........................28www.brcrestoration.com

FITNESS EQUIPMENT

Fitness Equipment Sales, Inc. .......................27www.fi tnessequipmentsales.comFitrev Inc......................................................27www.fi trev.com

FURNITURE

Southern Furniture Leasing ..........................28www.southernfl .com

HIGH SPEED INTERNET SERVICES

CenturyLink ......................... Inside Front Coverwww.centurylink.com

INSURANCE

Bader Company .............................................4www.baderco.com

LAKE & POND MAINTENANCE

American Ecosystems, Inc ...........................20www.american-ecosystems.comAquatic Systems ..........................................12www.aquaticsystems.comVertex Water Features ..................................12www.aquaticsystems.comCommon Areas Maintenance .......................20www.commonareasmaintenance.comSouthern Aquatic Management, Inc. .............28www.southernaquaticmgmt.com

LAKE & POND MANAGEMENT

Edenfi eld Corporation ..................................29www.theaquaticdoctors.com

LANDSCAPE MAINTENANCE

Common Areas Maintenance .......................20www.commonareasmaintenance.com

LAUNDRY EQUIPMENT

Coin Operated Laundry Equipment div.of CWD Laundry Equipment, LLC ..........................26www.cwdlaundryequipment.comMac - Gray, Intelligent Laundry Systems ......25www.intelligentlaundry.com

MARKETING

AIM CRUISE INCENTIVES ..............................22www.aimcruise.com

OUTDOOR FURNITURE & ACCESSORIES

ET & T Distributors Inc .................................22www.ettfl orida.com

PAINTING SERVICES

Art Design Group, Inc. ..................................29www.artdesignpaintinggroup.com

PEST CONTROL & EXTERMINATING

Prevail Pest Control ......................................20www.prevailpestcontrol.com

PLAYGROUNDS

ET & T Distributors Inc .................................22www.ettfl orida.com

REAL ESTATE INVESTMENTS

Southeastern Realty Group, Inc. ...................28www.southeasternrealty.com

REALTY CONSULTANTS

Urban Realty Solutions .................................28www.urbanrealtysolutions.com

RENOVATION

Absolutely Amazing Refi nishes .....................29www.aarefi nishing.net

ROOF & EXTERIOR CLEANING

Mallard Systems, Inc. ...................................15www.mallardsystems.com

ROOFING CONTRACTORS

American Building Contractors Insurance Restoration Services, Inc. ................. Outside Back Coverwww.abc-fl a.com

SMOKE, WATER &

ODOR RESTORATION SERVICES

All Clean Carpet & Upholstery, Inc. ...............29www.allcleancarpet.net

SUBMETERING

Utility Advisors, Inc. ......................................18www.utilityadvisorsinc.com

TELEPHONE SERVICE/VOICE LONG

DISTANCE

CenturyLink ......................... Inside Front Coverwww.centurylink.com

WASTE DISPOSAL

Invisible Waste Services ...............................29www.invisiblewasteservices.com

WASTE MANAGEMENT

Accelerated Waste .......................................22www.acceleratedwaste.com

INDEX TO Advertisers/ADV.com

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Preferred Customer Emergency Repair Service24 Hour Response - Tarps & Crews Available

The Insurance Restoration Experts TM

CCC1328490 CGC1514761

Inquire about our Hurricane Preparedness Program

CALL TODAY!954-698-5959www.abc-fla.com

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