A+ Review Quizzes Ch11

Question 1

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Includes information such as physical data, toxicity, health effects, first aid, storage, shipping, disposal, and spill procedures

MSDS

Loose cables or cords in a traffic area Trip hazard

Selling counterfeit software by installing unauthorized software on computers for sale

Hard-disk loading

Intended to legally protect the intellectual property rights of organizations or individuals to creative works, which include books, images, and software

Copyrights

Archive copy of software Backup

Unauthorized copies of original software Piracy

Allows companies to distribute software to PCs from network servers or execute software directly off the server

Site license

Usually displayed during installation and requires that you agree to it before continuing with the installation

EULA

Keeps computer problems from occurring in the first place Preventive maintenance

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The correct answer is: Includes information such as physical data, toxicity, health effects, first aid, storage, shipping, disposal, and spill procedures – MSDS, Loose cables or cords in a traffic area – Trip hazard, Selling counterfeit software by installing unauthorized software on computers for sale – Hard-disk loading, Intended to legally protect the intellectual property rights of organizations or individuals to creative works, which include books, images, and software – Copyrights, Archive copy of software – Backup, Unauthorized copies of original software – Piracy, Allows companies to distribute software to PCs from network servers or execute software

directly off the server – Site license, Usually displayed during installation and requires that you agree to it before continuing with the installation – EULA, Keeps computer problems from occurring in the first place – Preventive maintenance.

Question 2

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To find out what to do if you are accidentally exposed to a dangerous solution, look on the instructions printed on the can or check out the material ____ sheet.

Select one:

a. hazards

b. safety discovery

c. security data

d. safety data

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The correct answer is: safety data.

Question 3

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A ____ explains how to properly handle substances such as chemical solvents.

Select one:

a. Material Safety Data Sheet

b. Material Hazards Sheet

c. Material Handling Sheet

d. Material Safety Handling Sheet

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The correct answer is: Material Safety Data Sheet.

Question 4

Correct

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____, caused by lifting heavy objects, is one of the most common injuries that happen at work.

Select one:

a. Neck injury

b. Arm injury

c. Hand injury

d. Back injury

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The correct answer is: Back injury.

Question 5

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____ from cigarettes can accumulate on fans, causing them to jam, which in turn will cause the system to overheat.

Select one:

a. Nicotine

b. Carbon dioxide

c. Tar

d. Carbon monoxide

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The correct answer is: Tar.

Question 6

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Proper ____ is essential to keeping a system cool.

Select one:

a. liquid circulation

b. air circulation

c. heat circulation

d. heat containment

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The correct answer is: air circulation.

Question 7

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To keep boot sector viruses at bay, in ____ you can disable the ability to write to the boot sector of the hard drive.

Select one:

a. Firmware

b. Drive firmware

c. BIOS setup

d. OS setup

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The correct answer is: BIOS setup.

Question 8

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Dispose of ____ in the regular trash.

Select one:

a. Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

b. Button batteries used in digital cameras

c. Laser printer toner cartridges

d. Ink-jet printer cartridges

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The correct answer is: Alkaline batteries, including AAA, AA, A, C, D, and 9-volt.

Question 9

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Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.

Select one:

a. Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

b. Button batteries used in digital cameras

c. Storage media such as hard drives, CDs, DVDs and BDs

d. Computer cases and power supplies

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The correct answer is: Button batteries used in digital cameras.

Question 10

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Return ____ to the manufacturer or dealer to be recycled.

Select one:

a. Laser printer toner cartridges

b. Storage media such as hard drives, CDs, DVDs and BDs

c. Computer cases and power supplies

d. Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

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The correct answer is: Laser printer toner cartridges.

Question 11

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To dispose of ____ do physical damage to the device then put in the trash.

Select one:

a. Laser printer toner cartridges

b. Alkaline batteries, including AAA, AA, A, C, D, and 9-volt

c. Computer cases and power supplies

d. Storage media such as hard drives, CDs, DVDs and BDs

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The correct answer is: Storage media such as hard drives, CDs, DVDs and BDs.

Question 12

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Most CRT monitors today are designed to discharge after sitting unplugged for ____ minutes.

Select one:

a. 15

b. 30

c. 45

d. 60

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The correct answer is: 60.

Question 13

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When someone purchases software from a software vendor, that person has only purchased a ____ for the software, which is the right to use it.

Select one:

a. license

b. manual

c. copy

d. subscription

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The correct answer is: license.

Question 14

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The right to copy the work, called a ____, belongs to the creator of the work or others to whom the creator transfers this right.

Select one:

a. standards mark

b. reference mark

c. copy standard

d. copyright

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The correct answer is: copyright.

Question 15

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____ are intended to legally protect the intellectual property rights of organizations or individuals to creative works, which include books, images, and software.

Select one:

a. Trademarks

b. Copyrights

c. Service marks

d. Copymarks

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The correct answer is: Copyrights.

Question 16

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The ____ was designed in part to protect software copyrights by requiring that only legally obtained copies of software be used.

Select one:

a. International Copyright Act of 1999

b. Digital Millennium Copyright Act

c. Federal Copyright Act of 1976

d. Federal Copyright Act of 1965

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The correct answer is: Federal Copyright Act of 1976.

Question 17

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User manuals and ____ for a device or software often list symptoms of problems with possible solutions and troubleshooting tips.

Select one:

a. reference manuals

b. operational manuals

c. installation manuals

d. run books

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The correct answer is: installation manuals.

Question 18

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The rule ____ is the most powerful.

Select one:

a. dissect the problem

b. observe the problem

c. keep good notes

d. divide and conquer

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The correct answer is: divide and conquer.

Question 19

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Good ____ help(s) you think more clearly.

Select one:

a. time records

b. notes

c. track of materials

d. rapport with the user

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The correct answer is: notes.

Question 20

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If you want to recover lost data on a hard drive, don’t ____ the drive.

Select one:

a. write anything to

b. read anything from

c. write anything to the boot sector

d. write anything to the allocation tables

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The correct answer is: write anything to.

Question 21

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As you solve computer problems, always keep in mind that you don’t want to make things worse, so you should use the ____ invasive solution.

Select one:

a. maximum

b. directly

c. most

d. least

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The correct answer is: least.

Question 22

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Good ____ helps you take what you learned into the next troubleshooting situation, train others, develop effective preventive maintenance plans, and satisfy any audits or customer or employer queries about your work.

Select one:

a. procedures

b. documentation

c. memory

d. communications skills

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The correct answer is: documentation.

Question 23

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The best support technicians are good at preventing a problem from happening in the first place.

Select one:

True

False

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The correct answer is 'True'.

Question 24

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Most of the cleaning solutions used for computers do not contain flammable or poisonous materials.

Select one:

True

False

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The correct answer is 'False'.

Question 25

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Although modern hard drives are tougher than earlier models, it’s still possible to crash a drive by banging into it while it’s reading or writing data

Select one:

True

False

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The correct answer is 'True'.

Question 26

Correct

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Leaving the PC turned off for weeks or months at a time is not a problem

Select one:

True

False

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The correct answer is 'False'.

Question 27

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Choose the solution that fixes the problem by making as many changes to the system as possible.

Select one:

True

False

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The correct answer is 'False'.