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Sam Yen, Andreas Hauser, Nis Boy Naeve, Volker Zimmermann, Gerrit Kotze - SAP AG April 2014
A short update on
SAP’s User Experience Strategy
© 2014 SAP AG. All rights reserved. 2 Public
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
3 © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Consumer user experience is the new standard for enterprise applications …
The World is Changing
© 2014 SAP AG. All rights reserved. 4
Vision Provide the leading user experience for business applications
Mission Deliver attractive applications that make people successful at work
5 © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Technology (feasibility)
Business (viability)
DESIGN INNOVATION
Human Values (usability, desirability)
How to achieve Design Innovation?
© 2014 SAP AG. All rights reserved. 6 Public
Top use
scenarios
Core use scenarios Specific customer value
use scenarios
The SAP User Experience Strategy
Existing Applications
RENEW ENABLE
Renovation Enablement Tools
NEW
New Applications
Usa
ge
/R
ea
ch
This is the current state of planning and may be changed by SAP at any time.
SAP Fiori
© 2014 SAP AG. All rights reserved. 7
ENABLE NEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY
© 2014 SAP AG. All rights reserved. 8
ENABLE NEW RENEW
SAP USER EXPERIENCE STRATEGY
UX DESIGN SERVICES
© 2014 SAP AG. All rights reserved. 9 Public
Care Circles My Runway Phototribe
Designed by SAP Apphaus © 2013 SAP AG. All rights reserved Public 8
Have you seen these consumer apps from SAP?
© 2014 SAP AG. All rights reserved. 10 Public
Provide Consumer-Grade UX for NEW Applications
SAP Fraud Management SAP Cloud for Sales
© 2014 SAP AG. All rights reserved. 11
ENABLE NEW RENEW
SAP USER EXPERIENCE STRATEGY
UX DESIGN SERVICES
© 2014 SAP AG. All rights reserved. 12 Public
SAP Fiori Keep Simple Things Simple
© 2014 SAP AG. All rights reserved. 13 Public
SAP Fiori Design Principles
Responsive Simple Coherent Instant Value
All sizes, devices, versions, channels
1-1-3 (1 user, 1 use case, 3 screens)
Apps that speak the same language
Low barrier to adoption
De-compose into task-based experience
Role-based
© 2014 SAP AG. All rights reserved. 14 Public
Already >200 SAP Fiori Apps avaiable They touch most of the users at an SAP Customer
SAP Fiori
Approvals
Insight
Approve Requests
Approve Leave Requests
Approve Timesheets
Approve Travel Requests
Approve Travel Expenses
Approve Shopping Carts
Approve Purchase Orders
Approve Requisitions
Approve Purchase
Contracts
My Spend
Manager
Sales Transactions
Sales Insight
Sales Rep
Create Sales Orders
Change Sales Orders
Check Price and Availability
Track Sales Orders
Track Shipments
Track Invoices
Confirm Production Order
Confirm Production Operations
Production Worker
Release Production Order
Production Supervisor
Change WBS Element Status
Confirm Milestone
Confirm Activity
Project Manager/ Project Employee
Report Quality Issue
Track and confirm Task
Quality Engineer Track Sales Pipeline
Simulate Sales Pipeline
Leads
Top opportunities
My notes
Manage tasks
My contacts
My accounts
Re-usable components for collaboration
Re-usable component for documentation
Sales Rep (CRM 7.0)
Sales Rep (SD) My Contacts
My Leave Requests
My Timesheet
My Travel Requests
My Shopping Cart
Track Shopping Cart
Requests
Insights
My Paystub
My Benefits
Employee
Purchasing Track Purchase Orders
Order from Requisitions
Purchasing Agent
Addition SAP Fiori Apps:
100 Analytical
80 Factsheets
Identity Analytics
Security Manager
Release Target Groups
Marketing Manager Marketing Effectiveness
Monitor & Tracking of Archiving Jobs
Information Technology
Retail Store Product Lookup
Retail Store Associate
© 2014 SAP AG. All rights reserved. 15 Public
Different types of SAP Fiori Apps
Transactional
Insights to Action Search and Explore
SAP Smart Business Factsheet
Task-based Access
Run on: Run on:
*
*: exceptions apply
© 2014 SAP AG. All rights reserved. 16 Public
User Roles Supported by further planned SAP Fiori Apps
Project Manager & Planner
Program Manager
Project Team Member
Engineer
Accounts Payable* Accountant / Manager*
Accounts Receivable Accountant / Manager*
Cash Manager*
Collection Specialist*
Controller
Cost Manager*
G/L Accountant*
Sales Manager *
Manager
Employee
Manager
Sales Representative
Inside Sales Representative
Sales Manager
Purchaser
Strategic Purchaser
Inventory Accountant
Materials Requirement Planner
Employee
Manager
MRP Controller
Quality Engineer
Production Planner
Prod Worker/Supervisor
ATP Controller
Demand Planner
Foreman
Supplier
Supply Planner
Transportation Manager
Warehouse Manager
Shipping Specialist
Product Manager
Maintenance Worker & Planner
System Administrator
Compliance Manager
Security Manager
Employee
Manager
Senior Executive
Promotion Specialist
Retail Store Associate
Global Marketing Data Supervisor
Master Data Specialist
Insurance Claims Supervisor
R&D, Engineering
Finance Human Resources
Sales Representative
Sales & Marketing Procurement
Manufacturing Supply Chain Asset Management
IT
Industries
* Apps for Smart Financials
This is the current state of planning and may be changed by SAP at any time.
© 2014 SAP AG. All rights reserved. 17 Public
SAP Fiori Launchpad One entry point for the user
Stable URLs for bookmarking and sharing
Role based & persona centric
Multiple Devices
Theming and branding Personalization
Search, collaboration and feeds in first wave
This is the current state of planning and may be changed by SAP at any time.
Multiple Platforms
This is the current state of planning and may be changed by SAP at any time.
© 2014 SAP AG. All rights reserved. 18 Public
SAP GUI & Side Panels
Floorplan Manager (WDA)
SAPUI5
RENEW the most widely-used scenarios Harmonize and simplify UIs for key roles
Entry Point User Applications & Content
SAP NetWeaver Business Client, SAP Enterprise Portal, SAP Fiori Launchpad*
… *: This is the current state of planning and may be changed by SAP at any time.
© 2014 SAP AG. All rights reserved. 19 Public
Renovation with Floorplan Manager / WebDynpro for ABAP Applications with broad functional scope
• Easy support for functional rich, stateful applications that need deep backed integration
• Preferred for form based data entry and pure desktop usage
• More than 300 WebDynpro ABAP based applications released
• Variety of products fully covered with WebDynpro ABAP
HR Renewal - Add-on to EHP6 & part of EhP 7 Master Data Governance Transportation Management - Q4, 2013
© 2014 SAP AG. All rights reserved. 20
ENABLE NEW RENEW
SAP USER EXPERIENCE STRATEGY
UX DESIGN SERVICES
© 2014 SAP AG. All rights reserved. 21 Public
ENABLE customer specific value scenarios Example: SAP Screen Personas for SAP GUI
‘Do-it-Yourself’ to your specific needs
© 2014 SAP AG. All rights reserved. 22 Public
Floorplan Manager (for FPM screens*)
NWBC & Side Panel
*: for CRM Web UI screens use CRM WebUIF
SAP Screen Personas (for SAP GUI screens)
SAPUI5 Application Development Tools
UI Theme Designer
Key Enablement Tools
further tools available e.g. SAP NetWeaver Gateway productivity accelerator for Microsoft
© 2014 SAP AG. All rights reserved. 23 Public
SAP‘s Key UI Tools & Technologies
SAP NetWeaver Business Client
SAP NetWeaver Portal
DYNPRO
SAP Screen Personas
UI
Th
em
e D
esig
ne
r
GATEWAY
UI Technologies
SAP GUI
UI Tools
* Harmonized in Run & Design Time with WebUIF, 1 Floorplan Manager
Backend
WebDynpro ABAP/FPM1
*
Flexible UI Designer
UI Clients
SAPUI5
SAPUI5 Application Development Tools
SAP Fiori Launchpad
© 2014 SAP AG. All rights reserved. 24
ENABLE NEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY
© 2014 SAP AG. All rights reserved. 25 Public
User Experience impacts Business Value
Gain productivity
Increase user adoption
Decrease user errors
Save training costs
$
Gre
at
Use
r E
xp
eri
en
ce
UX impacts Business Value
© 2014 SAP AG. All rights reserved. 26 Public
Observations from 150+ customer engagements
• Several UX issues could be solved with existing SAP tools
• IT organizations need to better understand the needs of their end users
• End users perceive custom built screens as SAP Standard Screens
IT organizations are missing
design skills
Technology (feasibility)
Business
(viability)
Human Values (usability, desirability)
Technology (feasibility)
Business (viability)
© 2014 SAP AG. All rights reserved. 27 Public
Proof of Concept with SAP Screen Personas
7 screens
3 screens
~ 45 Clicks
~ 26 Clicks
BEFORE
AFTER
© 2014 SAP AG. All rights reserved. 28 Public
DESIGN SERVICES
UX Strategy
UX Value Framework
UX Roadmap
UI Technology
ADVISE
DESIGN THINKING powered by
SAP’s UX Design Services Offering Overview
INNOVATE Discover area of innovation Design innovative solution Develop customer solution
EMPOWER UX Center of Excellence DT/Design Methods UI Technology Training
REALIZE Implement standard Solution Adapt standard Solution Optimize existing Solution
DE
SIG
N S
ER
VIC
ES
© 2014 SAP AG. All rights reserved. 29
SAP USER EXPERIENCE STRATEGY
OUTLOOK
© 2014 SAP AG. All rights reserved. 30 Public
SAP Fiori Launchpad as the first implementation
„Unified Shell Concept“
Future Direction: Unified Shell Concept Web-based entry point for SAP Business Applications across platforms and devices
SAP NetWeaver Business Client
SAP Netweaver Portal Client
Web Dynpro ABAP / FPM
SAP GUI WebClient
UIF … SAPUI5
This is the current state of planning and may be changed by SAP at any time.
© 2014 SAP AG. All rights reserved. 31 Public
SAP’s “Web Application Toolkit” Plan
SAP plans to deliver a browser-based development environment to create SAPUI5 apps.
Benefits › Browser-based IDE with zero installation
› Supporting the E2E application lifecycle
› Improved developer productivity by offering efficient development tools
› Targeting developers but also LoB experts and designers
Planned Features › Source code, wizards and WYSIWYG editors › Application / code templates › OData service development and data binding › Declarative navigation flow › Extensibility support › Collaboration support › Available on HANA XS and HANA Cloud
This is the current state of planning and may be changed by SAP at any time. The name “Web Application Toolkit” is subject to change.
© 2014 SAP AG. All rights reserved. 32 Public
Recommendations for customers
UNDERSTAND SAP UX Strategy & Roadmap 1
DEFINE and EXECUTE Customer specific UX strategy
LEVERAGE SAP’s UX Design Services
2
3 https://experience.sap.com/designservices
• Understand Users & Scenarios
• Investigate NEW and RENEW solutions
• Evaluate ENABLE solutions
• Build knowledge from SAP resources
• Follow SAP UI technology strategy
Refer to:
UI Innovations at SAP Business Suite
SAP Innovation Discovery
sapsolutionbrowser.com
sapimprovementfinder.com
SAP UX Explorer: www.sap.com/uxexplorer
experience.sap.com
© 2014 SAP AG. All rights reserved. 33
Thank You
experience.sap.com
© 2014 SAP AG. All rights reserved. 34 Public
© 2014 SAP AG. All rights reserved.
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The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and
SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in
the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other
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Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
© 2014 SAP AG. All rights reserved. 35 Public
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