A Study on Methods of Motivation of Employees in an Organization

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Live Project:OrganizationalBehaviour

A study on

The methods of

motivation of employees

in the organization

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Submitted to: Submitted By:

Ms. Pratibha Barik Ravneet Singh Chawla

Faculty MBA 1 st Semester

Organizational Behaviour Enrol No: 8NBRP002

ACKNOWLEDGEMENT

The project has been made possible through the direct and indirect

cooperation of various persons for whom I wish to express my appreciation

and gratitude.

I express my deep thanks to our Centre Head Mr. Rajeev Verma who spent

precious time from his busy schedule, dedicated a great amount of time for

the project.

I thank Company Guide Mr. Suresh Sarvaiyya of Union Bank Of Indiawho inspired me for the project. I thank company people who provided me

with valuable references for the project.

I sincerely thank Ms. Pratibha Barik, who dedicated much time in

supervising the work and all the respondents for feedback of the

questionnaire.

Ravneet Singh Chawla

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DECLARATION

I hereby declare that the project titled A study on the methods of

motivation of employees in the organization is a genuine work done by

me and all the information collected is authentic and to the best of my

knowledge.

The work done by other references has been properly acknowledged.

Ravneet Singh Chawla

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CONTENTS

S NO Topic Page No.

1 Introduction 1

2 Objective 3

3 Company Profile 4

4 Methodology 5

5 Data Analysis & Interpretation 6

6 Findings 12

7 Suggestions & Conclusion 13

8 Bibliography 14

9 Appendix 15

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INTRODUCTION

In any type of organization , a manager must know what motivates his workers in order to make each individual employee perform to the best of his ability. It is not an easy task to motivate employees because they respond in different ways to their jobs and toorganizational objectives. Motivation is a human psychological characterstic that affectsa persons degree of commitment. It is the set of forces that move a person towards agoal.Some of the prominent management thinkers have defined motivation as-

Motivation is the complex of forces starting and keeping a person at work in anorganization.- Rubin

Motivation can be defined as willingness to expand energy to achieve a goal or areward.- Dale S Beach

Motivation is the willingness to exert high levels of effort towards organizational goals-Stephen P Robbins

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6

Reassess needsdeficiencies

5

Receives either rewa-rds or punishment

3

Engages in goal-directed behavior

2

Searches for waysto satisfy needs

Employee

4

Performs

1

Identifiesneeds

Framework of Motivation

Characteristics of Motivation

1. It is a psychological phenomenon.

2. It is dynamic & situational.

3. It is not easily observed phenomenon.

4. It is a goal oriented process.

5. It is influenced by social & cultural norms.

Means for Effective Motivation

The management can employ the following means for effective employee motivation-

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1. Fair Remuneration

2. Job Satisfaction

3. Job Security

4. Fair Promotions

5. Congenial Working Environment

6. Honest & Competent Leadership.

7. Efficient organization, coordination and control

8. Efficient system of grievance redressal.

9. Freedom of association, mobility, expression etc.

10. Participative Management and other incentives.

OBJECTIVES

- To know about the methods of motivation of employees in the

organization.

- To assess the impact of methods of motivation on the employees.

- To know about the basis of rewards in the organization.

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COMPANY PROFILE

Union Bank Of India

Union Bank is a Public Sector Unit with 55.43% Share Capital held by the Government

of India. Union Bank of India is firmly committed to consolidating and maintaining its

identity as a leading, innovative commercial Bank, with a proactive approach to the

changing needs of the society. This has resulted in a wide gamut of products and services,

made available to its valuable clientele in catering to the smallest of their needs. Today,with its effecient, vlaue-added services, sustained growth, consistent profitability and

development of new technologies, Union Bank has ensured complete customer delight,

living up to its image of, GOOD PEOPLE TO BANK WITH . Anticipative banking-

the ability to gauge the customer's needs well ahead of real-time - forms the vital

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ingredient in value-based services to effectively reduce the gap between expectations and

deliverables.

The key to the success of any organisation liew with its people. No wonder, Union Bank's

unique family of about 26,000 qualified / skilled employees is and ever will be dedicated

and delighted to serve the discerning customer with professionalism and

wholeheartedness.

Over the years, the Bank has earned the reputation of being a techno-savvy and is a front

runner among public sector banks in modern-day banking trends. It is one of the pioneer

public sector banks, which launched Core Banking Solution in 2002. Under this solution

umbrella, All Branches of the Bank have been 1135 networked ATMs, with onlineTelebanking facility made available to all its Core Banking Customers - individual as

well as corporate. In addition to this, the versatile Internet Banking provides extensive

information pertainning to accounts and facets of banking. Regular banking services

apart, the customer can also avail of a variety of other value-added services like Cash

Management Service, Insurance, Mutual Funds and Demat.

METHODOLOGY

Data Collection

The data used in the project are primary and secondary data.

Primary Data

The primary data in the project is collected by questionnaire. 15 employees in Union

Bank of India Regional Office Raipur were selected at random and the questionnaire was

distributed among them. The questionnaire consisting of 19 questions focused on the

methods of motivation of employees in the organization were filled by the employees.

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Secondary Data

The secondary data were collected from the website of Union Bank of India.

Sampling Method

The sampling method used in the project is simple random sampling in which 15

employees out of 50 were chosen in a random manner.

Limitations

The study is concentrated only on a particular branch

The data collected from the respondents may be biased.

ANALYSIS

Table 1 Remuneration

Fair Remuneration No. of Employees PercentageYes 8 53 No 7 47

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Fair Remuneration

53%47% Yes

No

Interpretation: The above table shows that 53 % of the employees feel that theyare receiving fair remuneration while 47 % feel that they are notreceiving fair remuneration.

Table 2 Grievance Redressal

Grievance Redressal No. of Employees Percentage

Efficient 9 60 Not Efficient 6 40

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Grievance Redres sal

Efficient60%

NotEfficient

40%Efficient

Not Efficient

Interpretation: The above table shows that 60 % of the employees feel that thegrievance redressal system is efficient while 40 % feel thatgrievance redressal system is not efficient.

Table 3 Stress Level

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Low7%

High66% Average

27%

Low

Average

High

Interpretation: The above table shows that 66% of the employees feel that stresslevel of the job is high, 27% feel that the job is of average stresslevel while 7 % feel that the job is of low stress level.

Stress Level No. of Employees PercentageLow 1 7Average 4 27High 10 66

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Table 4 Performance Appraisal

PerformanceAppraisal No. of Employees Percentage

Very Satisfied 6 40Satisfied 8 53

Not Satisfied 1 7

Performance Appraisal

6

8

1

0 2 4 6 8 10

Very Satisfied

Satisfied

Not Satisfied

S a

t i s

f a c

t i o n

L e v e

l

No.of Employees

No. of Employees

Interpretation: The above table shows that 40 % of the employees are verysatisfied with the performance appraisal system, 53 % of theemployees are satisfied with the system while 7 % are not satisfiedwith the system

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Table 5 Goal Setting

Goal Setting No. of Employees PercentageVery Challenging 12 80Average 3 20

Not Challenging 0 0

12

3

00

2

4

6

8

10

12

14

Very Challenging Average Not Challenging

Goal Setting

N O

. o f E m p

l o y e e s

Interpretation: The above table shows that 80% of the employees feel that goalsset by the organization are very challenging while 20% feel that the goals set are average.

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Table 6 Job Satisfaction

Job Satisfaction No. of Employees PercentageHigh 8 53Average 4 27Low 3 20

Level of Job Satisfaction

High53%

Average27%

Low20%

High

Average

Low

Interpretation: The above table shows that 53 % of the employees experience high job satisfaction, 27 % feel average job satisfaction while 20% feellow job satisfaction.

FINDINGS

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1. To know about the methods of motivation of employees in the organization.

Monetary and non-monetary methods of motivation like fair remuneration, job

security, fair remuneration, congenial work environment, grievance redressal,

participative management etc are used for motivation of employees in the

organization.

2. To assess the impact of motivation methods on employees

The methods of motivation had a varied impact on different employees. While with

the same methods some of the employees felt very satisfied others had an average or a low satisfaction level.

3. To know about the basis of rewards in the organization.

A significant majority of the employees felt performance to be the major basis of

rewards in the organization.

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SUGGESTIONS

The aspect of fair remuneration of the employees needs to be

addressed.

The grievance redressal system should be made more efficient.

Efforts should be made to reduce the stress level .

CONCLUSION

Motivation is a vital factor which encourages persons to give their

best performance and help in reaching enterprise goals. A strong

positive motivation will enable increased output of employees.

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BIBLIOGRAPHY

Aswathappa, K, Human Resource and Personnel Management, Tata

Mc Graw Hill Publishing Co, New Delhi ,2006

Organizational Behaviour, Icfai University, Hyderabad, 2007

Websites:

www.google.co.in

www.unionbankofindia.com

APPENDIX

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ICFAI NATIONAL COLLEGE RAIPUR LIVE PROJECT ORGANIZATIONAL BEHAVIOUR

Topic: A study on the methods of motivation of employees in the organization.

Questionnaire

1. Kindly mention your name.

2. Kindly mention your designation.

3. You come under which income group (annual)?

Less than 60000 60000-120000 120000-180000180000-240000 240000-300000 More than 300000

4. Are you receiving fair remuneration?

-Yes -No

5. What is you level of job satisfaction?

-High -Low -Average

6. How do you consider job security?

-High -Low -Average

7. What is your level of satisfaction of the training system of the organization?

-High -Average -Low

8. What is your opinion of the monetary and non-monetary incentives?

- Very Good -Moderate - Not good

9. What is your opinion of the work environment?

- Very Congenial - Congenial -Not congenial

10. How is the system of grievance redressal?

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-Efficient -Not efficient

11. What is your view of the leadership in the organization?

-Favorable -Neutral -Unfavorable

12. How do you feel about the performance appraisal?

-Very Satisfied -Satisfied -Not satisfied

13. How do you consider the goals set by the organization?

-Very Challenging -Average -Not challenging

14. What are the instances of feedback in the organization?

-Frequently -Occasionally -Rarely

15. How do you consider the avenues of career growth?

-High -Average -Low

16. What do you think of the growth opportunities?

-High -Average -Low

17. What is the level of work stress?

-High -Average -Low

18. What is the level of importance of ethics and values in the organization?

-High -Low

19. What is the basis of rewards in the organization?

-Seniority -Job status -Competency -Performance

Thanks for your cooperation.

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A Study on Methods of Motivation of Employees in an Organization