A Study On Stress Management

1

STRESS MANAGEMENT

By

XXXXX

A PROJECT REPORT

Submitted to the

FACULTY OF MANAGEMENT STUDIES

In partial fulfillment of the requirements

for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

IN

(Human Resource)

ANNA UNIVERSITY CHENNAI 600 025

JUNE 2016

2

BONAFIDE CERTIFICATE

MASTER OF BUSINESS ADMINISTRATION

PROJECT REPORT

JUNE 2016

This is to certify that the project entitled “STRESS MANAGEMENT” is bonafide record of

project report done by XXXX, Register No: XXXX of MBA during the year of 2015 – 2016.

Project Guide Head of the Department

Submitted for the project viva-voce examination held on _________________

Internal Examiner External Examiner

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DECLARATION

I, XXXXX hereby declare that project report, entitled “ STRESS MANAGEMENT” submitted

to the ANNA UNIVERSITY, CHENNAI in partial fulfillment of the requirements for the award

of the degree of Master of Business Administration is my original and independent report based

on the project undergone by myself under the guidance of XXXX, Associate Professor,

…………………... I assure you that it has not formed the basis for the award of any Degree,

Associateship, Fellowship or any other similar title to any candidate of any university.

Signature of the Student

(XXXXX)

I certify that the declaration made by the above student is true.

Date:

Place: Signature of the Guide

(XXXXXX)

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ACKNOWLEDGEMENT

First I would like to express a gratitude to my parents who have been a great support and

encouragement throughout my studies.

I place on record my sincere thanks to XXXX, Chairman………….… for giving me an

opportunity to pursue my Post Graduation in Management Studies at this prestigious school of

business.

I owe my gratitude to XXXXX, Director…….… for his help and support me throughout the

project. He has always been a source of constant encouragement.

I specially thank XXXXXX, Head of the Department I/C………. for all the help he rendered

from the time of starting till the completion of my project report.

I highly indebted to my guide XXXXXX, Associate Professor……..… who guided me this

project by providing valuable information and guidance in preparing this report.

Finally it’s my duty to place my sincere thanks to all the faculty members and company officials

and friends who have supported and helped me to complete this project report successfully.

Once again I thank you all for supported me to do my main project.

5

TABLE OF CONTENT

Chapter

No Particulars Page No

I INTRODUCTION OF THE STUDY

1.1 Introduction

1.2 Performance & Growth in India

1.3 Industry profile

1.4 Company profile

1.5 Setting& Statement of the Problem

1.6 Significance of the study

1.7 Objectives of the study

1.8 Scope of the study

II REVIEW OF LITERATURE

III RESEARCH METHODOLOGY

3.1 Research Design

3.2 Data Collection Procedure

3.3 Sources of data

3.4 Sampling technique

3.5 Statistical Tools

3.6 Limitation of the study

IV DATA ANALYSIS AND INTERPRETATION

V RESULTS , DISCUSSION & CONCLUSION

5.1 Findings

5.2 Suggestions

5.3 Conclusion

BIBLIOGRAPHY

QUESTIONNAIRE

i-ii

iii-vii

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LIST OF TABLES

Table No Particulars Page No

4.1 Gender of the respondents

4.2 Age group the respondents

4.3 Marital status of the respondents

4.4 Respondents of the education qualification

4.5 Experience of the respondents

4.6 Respondents of the salary

4.7 Respondents of the working environment

4.8 Respondents of the working in the organization

4.9 Respondents of the feel stress at work

4.10 Respondents of the physical environment problem in the

workplace cause stress

4.11 Respondents of the negative changes in your behavior patterns

4.12 Respondents the negative changes in your behavior patterns

4.13 Respondents of the stress reducing activities

4.14 Respondents of the feel pressures to complete work

4.15 Respondents of the t handle the stress situation

4.16 Respondents of the main causes for stress at personal

4.17 Respondents of the improving working condition reduces the

stress

4.18 Recreational activities for the respondents

4.19 Respondents of the moral of the employees and employee

good will

4.20 Respondents of the reduce stress among the employees

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LIST OF CHARTS

Chart No Particulars Page No

4.1 Gender of the respondents

4.2 Age group the respondents

4.3 Marital status of the respondents

4.4 Respondents of the education qualification

4.5 Experience of the respondents

4.6 Respondents of the salary

4.7 Respondents of the working environment

4.8 Respondents of the working in the organization

4.9 Respondents of the feel stress at work

4.10 Respondents of the physical environment problem in the

workplace cause stress

4.11 Respondents of the negative changes in your behavior patterns

4.12 Respondents the negative changes in your behavior patterns

4.13 Respondents of the stress reducing activities

4.14 Respondents of the feel pressures to complete work

4.15 Respondents of the t handle the stress situation

4.16 Respondents of the main causes for stress at personal

4.17 Respondents of the improving working condition reduces the

stress

4.18 Recreational activities of the respondents

4.19 Respondents of the moral of the employees and employee

good will

4.20 Respondents of the reduce stress among the employees

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ABSTARCT

A strange new disease has found its way into lives of people of this industrialized

nation of the world. The most common disease is headache. Not only is this, but diseases like

heart attack, high Blood Pressure, stomach disorders, and skin diseases very common to the

people in the present world. These have become the effects of stress and have become most

common in many of the organizations, now-a-days.

Stress is an all pervading modern phenomenon that takes a heavy toll of human life.

Different situations and circumstances in our personal life and in our job produce stress. We shall

divide them into factors related to the organization or job factors related to the person which

include his experience or personality traits and the research is done the analysis stress

management, in the worker in big bazaar. So that the company can able to base given possible

suggestions to improve the employee stress management, in the big bazaar.

The study focused on stress management in big bazaar, the researchers have taken a 100

sample, and the major study reveals that the company employees feel the stress in the work. The

researcher some ideas to overcome the stress.

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CHAPTER-I

INTRODUCTION OF THE STUDY

1.1 INTRODUCTION

Stress, or to be more accurate pressure, is an unavoidable part of everyday life, meaning

different things to each of us. You only have to pick up a newspaper, read a magazine, watch

television, listen to the radio or walk into any High Street bookshop and see the many books

written on the subject of stress, to realize that we perceive it to be a big problem. Stress is much

more recognized than it used to be, we have become very aware of the potential negative impact

of stress on our health. Yet despite all of this information and wealth of knowledge, the subject

of stress still remains vague and not very well understood. There are also many myths about

stress that are not accurate and this further confuses the subject.

Life in the 21st Century is infinitely far more complex than it has ever been. We were never

designed to live in this complex, modern world with its many demands on us. We live in a

crowded, noisy society that we often refer to as the rat race. Our lives are run by deadlines, the

clock, modern technology, mobile phones, pagers, faxes, computers, satellites and a hundred and

one other demands and pressures.

Many of us have too many tasks and too little time. We drive our children through traffic-

clogged roads to maybe two or three different schools. We then try to get to work on time;

through more congested roads with millions more cars than there used to be, or we deal with

delayed trains as some of us may have to commute hundreds of miles to work. While we are at

work we have to operate computers, learn newer versions of software, deal with faxes, phones,

and manage many tasks and people, often without adequate training or support. There are no

longer jobs for life and many people are working under temporary or short-term contracts.

We are less physically active, eat poorer diets, there is a greater amount of pollution, higher

crime rates, greater urbanization (it is known that there is a higher incidence of stress related

problems like stress, anxiety and depression in urban areas than in rural areas), increased drug

and alcohol misuse, we see daily the many world tragedies of famine, flood and war beamed

directly into the television in our homes, we have higher levels of debt and we no longer have a

religious faith to rely on.

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Even our children are not immune from the effects of excessive pressure Dr Lori Buffa, an

American Pediatrician said, the 21st Century has:

"Stress like Einstein’s theory of relativity, is a scientific concept which has suffered

from the mixed blessing of being too well known and too little understood,”

However, contrary to popular myth, stress is not a unique problem to the 21st Century;

human kind has suffered stress since the dawn of human evolution. Modern society however,

has undergone more complex, radical change in the span of a few short years than in the whole

of human evolution, and this is partly why stress is more of a problem today.

There are many benefits to living in our fast paced, modern industrialized world; however

the same society has created complex demands on our psychological and physiological health.

We don’t need to return to the stone age to regain our health and it’s impossible to remove all

stress (pressure) from our lives, but what we do need to do is learn to deal with it in a more

positive, less destructive manner, using our skills and knowledge of stress to learn how to reduce

its impact on our lives.

We are often told of the harmful effects of stress on our health and wellbeing, but we are not

powerless in the face of stress, stress management training is a powerful tool. It is impossible to

remove all the pressures from life but we can learn strategies to stop excessive pressure

developing into stress; the strategies you will need are taught to you through this course.

1.1.1 Remedies to Reduce Stress

There are two major approaches to reduce stress. They are,

Individual approaches

Organizational approaches

1.1.2 Individual Approaches

An employee can take individual responsibility to reduce his/her stress level.

Individual strategies that have proven effective include, implementing time management

techniques, increasing physical exercise, relaxation training, and expanding the social support

network.

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Time management

Many people manage their time very poorly. Some of well-known time

management principles include,

Making daily list of activities to be accomplished

Scheduling activities according to the priorities set

Prioritizing activities by importance and urgency

Knowing your daily cycle and handling the most demanding parts of your job.

Physical exercise

Practicing non-competitive physical exercises like aerobics, race walking,

jogging, swimming, and riding a bi-cycle.

Relaxation training

Relaxation techniques such as meditation, hypnosis and bio-feedback. The

objective is to reach in state of deep relaxation, where one feels physically relaxed, somewhat

from detached from the immediate environment. Fifteen or twenty minutes a day of deep

relaxation releases tension and provides a person with a pronounced sense of peacefulness.

Social support

Having families, friends or work colleagues to talk provides an outlet, when

stress levels become excessive. So expand your social support network that helps you with

someone to hear your problems.

1.1.3 Organizational Approaches

Several of the factors that cause stress particularly task and role demands and

organizations structure are controlled by management. As such they can be modified or changed.

Some of the strategies that management want to consider include improved personal self-section

and job placement, use of realistic goal setting, redesigning of jobs, improved organizational

communication and establishment of corporate wellness programs.

Certain jobs are more stressful than others. Individual with little experience or an

external lower of control tend to be more proven to stress. Selection and placement decisions

should take these facts into consideration. Goal setting helps to reduce stress. It also provides

motivation.

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1.1.4 Formal Communication

Increasingly formal organizational communication with employees reduces

uncertainly by lessens role ambiguity and role conflict. Wellness program, say, employee

counseling form on the employee’s total physical and mental condition. They typically proud

work ships to help people quit smoking, control alcohol usage, eat better and develop a regular

exercise program.

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1.2 PERFORMANCE AND GROWTH IN INDIA

Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of

its GDP. The Indian retail market is estimated to be USD 450 billion and one of the top five

retail markets in the world by economic value. India is one of the fastest growing retail markets

in the World, with 1.2 billion people.

India's retailing industry is essentially owner manned small shops. In 2010, larger format

convenience stores and supermarkets accounted for about 4 percent of the industry, and these

were present only in large urban centers. India's retail and logistics industry employs about 40

million Indians (3.3% of Indian population) (The bird of Gold - The rise of Indian consumer

market - Mckensey and company may 2007)

Until 2011, Indian central government denied foreign direct investment (FDI) in multi-

brand retail, forbidding foreign groups from any ownership in supermarkets, convenience stores

or any retail outlets. Even single brand retail was limited to 51% ownership and a bureaucratic

process.

In November 2011, India's central government announced retail reforms for both multi-

brand stores and single-brand stores. These market reforms paved the way for retail innovation

and competition with multi-brand retailers such as Wal-Mart Carrefour and Tesco as well single

brand majors such as IKEA, NIKE, and Apple. The announcement sparked intense activism,

both in opposition and in support of the reforms. In December 2011, under pressure from the

opposition, Indian government placed the retail reforms on hold till it reaches an consensus.

(Economic and financial indicators 3July 2008)

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1.3 INDUSTRY PROFILE

1.3.1 Retailing

The word ‘retail’ is derived from the French word ‘retailer’, meaning ‘to cut a piece off’

or ‘to break bulk’. In simple terms, it implies a first-hand transaction with the customer.

Retailing involvers a direct interface with the customer and the coordination of business

activities right from the concept or design stage of a product or offering to its delivery and post-

delivery service to the customer. The industry has contributed to the economic growth of many

countries and is undoubtedly one of the fastest changing and dynamic industries in the world

today.

1.3.2 Indian retail industry

The Indian retail industry is the fifth largest in the world. Comprising of organized and

unorganized sectors, India retail industry is one of the fastest growing industries in India,

especially over the last few years. Though initially, the retail industry in India was mostly

unorganized, however with the change of tastes and preferences of the consumers, the industry is

getting more popular these days and getting organized as well. With growing market demand, the

industry is expected to grow at a pace of 25-30% annually. The India retail industry is expected

to grow from Rs. 35,000 core in 2004-05 to Rs. 109,000 core by the year 2010.

The retail scenario in India is unique. Much of it is in the unorganized sector, with over

12 million retail outlets of various sizes and formats. Almost 96% of these retail outlets are less

than 500 square feet in size, the per capital retail space India being 2 square feet compared to the

US figure of 16 square feet India’s per capital retailing space is thus the lowest in the world.

With more than 9 outlets per 1000 people, India has the largest number in the world.

Most of them are independent and contribute as much as 96% to total retail sales. Because of the

increasing number of the nuclear families, working women, greater work pressure and increased

commuting time, convenience has become a priority for Indian consumers. They want everything

under one roof for easy access and multiplicity of choice. This offers an excellent opportunity for

organized retailers in the country which account for just 2% and modern stores 0.5% of the

estimated US Dollar 180 billion worth of goods that are retailed in India every chain, Wal-Mart.

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1.3.3 Growth of Indian retail industry

According to a report by North bride Capita, the India retail industry is expected to grow

to US$ 700 billion by 2010. By the same time, the organized sector will be 20% of the total

market share. It can be mentioned here that, the share of organized sector in 2007 was 7.5%

of the total retail market.

India is rapidly evolving into a competitive marketplace with potential target consumers

in the niche and middle class segments. The market trends indicate tremendous growth

opportunities. Global majors too are showing a keen interest in the Indian retail market. Over the

years, international brands like marks and spencer, Samsonite, Lacoste, McDonald’s, Swarovski,

Domino’s among a host of others have come into India through the franchise route following the

relaxation of FDI (Foreign Direct Investment) restrictions. Large Indian companies- among them

the Tata, Goenka and the Piramal groups are investing heavily in this

Industry.

1.3.4 Major Retailers in India

Pantaloons:

A pantaloon is one of the biggest retailers in India with more than 450 stores across the

country. Headquartered in Mumbai, it has more than 5 million sq. ft. retail space located across

the country. It's growing at an enviable pace and is expected to reach 30 million sq. ft. by the

year 2010. In 2001, Pantaloons launched country's first hypermarket ‘Big Bazaar’. It has the

following retail segments:

Food & Grocery: Big Bazaar, Food Bazaar

Home Solutions: Hometown, Furniture Bazaar, Collection-I

Consumer Electronics: e-zone

Shoes: Shoe Factory

Books, Music & Gifts: Depot

Health & Beauty Care: Star, Sitara

E-tailing: Futurebazaar.com

Entertainment: Bowling Co.

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1.3.5 Tata Group

Tata group is another major player in Indian retail industry with its subsidiary

Trent, which operates Westside and Star India Bazaar. Established in 1998, it also

acquired the largest book and music retailer in India ‘Landmark’ in 2005. Trent owns over 4

lake sq. ft. retail space across the country.

1.3.6 RPG Group

RPG Group is one of the earlier entrants in the Indian retail market, when it came into

food & grocery retailing in 1996 with its retail Food world stores. Later it also opened the

pharmacy and beauty care outlets ‘Health & Glow’.

1.3.7 Reliance

Reliance is one of the biggest players in Indian retail industry. More than 300 Reliance

Fresh stores and Reliance Mart are quite popular in the Indian retail market. It’s expecting its

sales to reach Rs. 90,000 cores by 2010.

1.3.8 AV Birla Group

AV Birla Group has a strong presence in Indian apparel retailing. The brands like Louis

Philippe, Allen Sully, Van Heusen, and Peter England are quite popular. It's also investing in

other segments of retail. It will invest Rs. 8000-9000 cores by 2010.

Another big player in the segment will be the Bharti group. Overhauling this part of the

supply chain will be the key to the success of any retail venture in food and groceries segment.

Wal-Mart, the world’s largest retailer, and Bharti Enterprises have signed a

Memorandum of Understanding (Moue) to explore business opportunities in the Indian retail

industry. This joint venture will mark the entry of Wal-Mart into the Indian retailing industry a

retail chain like Future Group’s Big Bazaar may be clocking heady sales (growing at 100% year-

on- year), but the dozen odd shops operating in its proximity wear a deserted look, giving a

somewhat hollow ring to the much- talked- about retail boom in the country.

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Retailers ranging from Pantaloons to RPG to Piramal’s or the Tata’s are working towards

exploiting this model, perceived by consumers as more value enhancing. But in the long run,

what is most likely to succeed is a more balanced multi-format strategy. Finally, while in the first

flush of the retail boom, the elimination of traditional intermediaries may bring windfall gains

(as well as bring welcome and much-needed relief to the producers), this source will increasingly

dry out as competition intensifies and margins come under pressure a few years down the line.

What would set the survivors apart from those who are forced to sell out or go belly-up will be

differentiators like location, value-added services (convenience), private labels and customer

loyalty programs other than price. The last, a result of retailer-manufacturer tie-ups, state-of-the-

art supply chain infrastructure, global sourcing and scale will be a key factor. And, if experience

in other markets is anything to go by, an uncanny ability to read shifting trends.

1.3.9 Retail formats in India

Hyper marts /supermarkets: large self-servicing outlets offering products from a variety of

categories.

Mom-and-pop stores: they are family owned business catering to small sections; they are

individually handled retail outlets and have a personal touch.

Departmental stores: are general retail merchandisers offering quality products and

services.

Convenience stores: are located in residential areas with slightly higher prices goods due

to the convenience offered.

Shopping malls: the biggest form of retail in India, malls offers customers a mix of all

types of products and services including entertainment and food under a single roof.

E-trailers: are retailers providing online buying and selling of products and services.

Discount stores: these are factory outlets that give discount on the MRP.

Vending: it is a relatively new entry, in the retail sector. Here beverages, snacks and other

small items can be bought via vending machine.

Specialty stores: are retail chains dealing in specific categories and provide deep

assortment. Mumbai's Crossword Book Store and RPG's Music World is a couple of

examples.

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1.3.10 Challenges facing Indian retail industry

The tax structure in India favors small business

Lack of adequate infrastructure facilities

High cost of real estate

Dissimilarity in consumer groups

Restrictions in Foreign Direct Investment

Shortage of retail study options

Shortage of trained manpower

Low retail management skill

The retail industry in India is currently growing at a great pace and is expected to go up to

US$ 833 billion by the year 2013. It is further expected to reach US$ 1.3 trillion by the year

2018 at a CAGR of 10%. As the country has got a high growth rates, the consumer spending has

also gone up and is also expected to go up further in the future. In the last four year, the

consumer spending in India climbed up to 75%. As a result, the India retail industry is expected

to grow further in the future days. By the year 2013, the organized sector is also expected to

grow at a CAGR of 40%.

1.3.11 Categories of Indian Retailers:-

Corporate Houses

Tata’s: Tata Trent

RPG group: Food World, Health and Glow etc.

ITC: Wills Life Style

Raheja group: (Shoppers’ Stop), DLF (DT cinemas).

Nike, Rbk. Zodiac

Multi-brand outlets

Vijay Sales, Viveks etc.

Manufacturers/ Exporters

Pantaloons, Bata, Weekender

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1.3.12 Classifying Indian Retailers:

1. Modern Format Retailers

Supermarkets (food World)

Hypermarkets (Big Bazaar)

Department Stores (shopper’s Stop)

Specialty Chains (Ikea)

Company Owned Company Operated

2. Traditional Format Retailers

Kiranas: traditional Mom and Pop Stores

Kiosks

Street Market

Exclusive /Multiple Brand Outlets

3. Hypermarket

Big Bazaar

Giants

Shoprite

Star

4. Department

Lifestyle

Pantaloons

Pyramids

Shoppers Stop

Trent

5. Entertainment

Fame Ad labs

Fun Republic

Inbox

PVR

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1.4 COMPANY PROFILE

Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s

leading business houses with multiple businesses spanning across the consumption space. While

retail forms the core business activity of Future Group, group subsidiaries are present in

consumer finance, capital, insurance, leisure and entertainment, brand development, retail real

estate development, retail media and logistics

In 2008, Big Bazaar opened its 100th store, marking the fastest ever organic expansion of

a hypermarket. The first set of Big Bazaar stores opened in 2001 in Kolkata, Hyderabad and

Bangalore.

The group’s speciality retail formats include supermarket chain – Food Bazaar,

sportswear retailer - Planet Sports, electronics retailer - eZone, home improvement chain - Home

Town and rural retail chain, Aadhaar, among others.

Future Capital Holdings, the group’s financial arm provides investment advisory to assets

worth over $1 Billion that are being invested in consumer brands and companies, real estate,

hotels and logistics. It also operates a consumer finance arm with branches in 150 locations.

Other group companies include, Future General, the group’s insurance venture in

partnership with Italy’s General Group, Future Brands, a brand development and IPR company,

Future Logistics, providing logistics and distribution solutions to group companies and business

partners and Future Media, a retail media initiative.

The group’s presence in Leisure & Entertainment segment is led through, Mumbai-based

listed company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports Bar and

Bowling Co. and family entertainment centres, F123. Through its partner company, Blue Foods

the group operates around 100 restaurants and food courts through brands like Bombay Blues,

Spaghetti Kitchen, Noodle Bar, The Spoon, Copper Chimney and Gelato.

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Future Group believes in developing strong insights on Indian consumers and building

businesses based on Indian ideas, as espoused in the group’s core value of ‘Indianans.’ The

group’s corporate credo is, ‘Rewrite rules, Retain values.’

Retail forms the core business activity at Future Group and most of its businesses in the

consumption space are built around retail. Future Group’s retail network touches the lives of

more than 200 million Indians in 73 cities and 65 rural locations across the country. The group

currently operates around 1,000 stores spread over 16 million square feet of retail space. Present

in the value and lifestyle segments, the group’s retail formats cater to almost the entire

consumption expenditure of a wide cross-section of Indian consumers.

Retailing of products and services related to home building and home improvement is led

through the group’s formats, Home Town, a large-format home solutions store, along with

specialized formats for home furniture and home furnishing through, Collection i and Furniture

Bazaar and consumer electronics through zone and Electronics Bazaar.

The group also operates India’s leading rural retailing chain, Adhere that is present in over

65 locations in rural India. Adhere, an agri-service cum rural retail initiative, provides a complete

solution provider for the Indian farmer.

In 2007, Pantaloon Retail was awarded the International Retailer of the Year by the US-

based National Retail Federation (NRF) and the Emerging Market Retailer of the Year at the

World Retail Congress held in Barcelona.

1.4.1 Big Bazaar India’s Real Retail Story

Big Bazaar, the flagship retail chain of the Future Group, is on the verge of achieving a

unique milestone in the History of World retail- by being the first hypermarket format in the

globe to rollout fastest 101 stores in a short span of seven years.

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Big bazaar’s journey began in October 2001, when the young first generation

entrepreneur Kishore Biyani opened the country’s first hypermarket retail outlet in Kolkata

[Then Calcutta] .In the same month, two more stores were added – one each in Hyderabad and

Mumbai, thus starting on a successful sojourn which began the chapter of organized retailing in

India.

Though, Big Bazaar was started purely as a fashion format including apparel cosmetics,

accessory and merchandise, the First food bazaar format was added as shop-In shop within big

bazaar in the year 2002. today, Big Bazaar, with its wide range of products and service offering,

reflects the aspirations of millions of Indians.

The journey of Big Bazaar can be divided into two phases –one pre and the other post

January 26th, 2005 when the company rewrote the retail chapter in India, with the introduction of

a never –before sales campaign ‘’ Sasbe Sasta Din’’ In just one day, almost the whole of India

descended at various Big Bazaar stores In the country to shop at their favorite shopping

destination.

Further, what followed was the time and again rewriting of the Indian Retail experience

wherein understanding of the Indian consumers reflected in the products and services offered,

creating innovative deals, expanding in the tier II and tier III towns, tying up with branded

merchandise to offer exclusive products and services to its customers.

Big Bazaar is present today in 59 cities and occupying over 5 million sq. ft. retail space

and driving over 110 million footfalls into its stores. The format is expecting the number of

footfall in the stores to increase by over 140 million by this financial year . Over the years, Mr.

Biyani for his vision and leadership, and Big Bazaar for its unique proposition to its customers’,

have received every prestigious consumer awards both nationally and internationally.

Says Rajan Malhotra, President, Strategy & Convergence, Big Bazaar, “what is important

in our journey is not the number of stores, but the customers’ faith in us. It’s the India and the

Indians, which have helped us, reach this feat in such a short time span and today our country is

creating a history in the word organized retail.

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Rajan Malhotra, who is also the first employee of Big Bazaar, joining the organization in

early 2001 adds, “Since beginning, we have kept Big Bazaar as a soft brand, which reflects the

India and the Indianness. We believed in growing with the society, participating and celebrating

all regional and local community festivals, giving customers preferences above everything else.”

Every Big Bazaar is a small family by its own and the head of the family – Karta- is the

store manager. Kishore Biyani, the CEO of the Future Group, has a vast understanding of the

consumer’s insight, has inculcated the habit of observing, understanding customers, in every

employee of the group.

Future Group is confident of the Indian Retail Story. The group has not slowed down its

expansion plans despite the fiscal woes in the economy present today. Future Group plans to

have 300 stores and is expecting revenues of Rs 13,000 core by year 2011.

1.4.2 About Big Bazaar

Type : Hypermarket type

Founded : 2001

Industry : Retail

Product : Department store

MD & CEO: Mr. Kishore Biyani

Parent : Future Group

Website : www.bigbazaar.com

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Big Bazaar is a chain of hypermarkets in India, with more than 100 stores in operations.

It is a subsidiary of Pantaloon Retail India Ltd, Future Group, offers a wide range of products

including clothing, footwear, electronic appliances, groceries and kitchen utensils. You can also

buy branded stuff from Reebok, Nike and Puma here. It caters to every need of your family.

Where Big Bazaar scores over other stores is its value for money proposition for the Indian

customers.

The word hypermarket is derived from the French word hypermarche, which is a

combination of a supermarket and department store.

Hypermarkets are today synonymous with one stop shopping. The cheapest prices will

normally be found in these stores. Across three worlds, hypermarkets are usually part of a retail

park, along with other shops, cafeterias and restaurants. A key element of differentiation between

the hypermarket and the other retail formats is that they typically have destination locations. The

hypermarkets are designed to attract customers from a significantly large area with their low

price offers, unique range and offers. It is the largest form of organized retailing today. It is an

ideal shopping experience with an amalgamation of product, service and entertainment all under

of a common roof.

The company has been able to leverage on its multi-formats-multi-brand stores, secure

prime locations at the best possible prices and command a strong bargaining power with

suppliers, which provide it an edge over its competitors.

It gives many facility to the customers like; Helpline, Baggage Counter, Parking, Exchange etc.

big Bazaar trying to provide customer with 3V’s

Value

Variety

Volume

25

1.4.3 Big Bazaar Has Different Categories;

Food Bazaar

Apparels

General Merchandise

At Big Bazaar, you will definitely get the best products at the best prices- that are what it

guarantees. With the ever increasing array of private labels, it has opened the doors into the

world of fashion and general merchandise including home gurnishings, utensils, crockery,

cutlery, sports goods and much more at prices that surprise us. Here we talk about the department

stores, because Big Bazaar based on the departments.

26

1.5 SETTING AND STATEMENT OF PROBLEM

The retail industry is a driving force in the American economy, so much so that news

reports often base at least part of their perception of the economy on how the retail industry is

performing. Aside from the major economic ebb and flow of the buying seasons and how they

affect retail sales, the retail industry as a whole has a number of other major problems that it

must often deal with.

Lack of worker continuity, or employee turnover, is one of the major problems faced by

the retail industry. Columbus IT notes that the typical turnover rate in North American retail is

much higher than in European countries and often ranges between 200 and 300 percent. An

employee coming in and out of your business as if it were a revolving door only creates

problems for human resource professionals who must constantly find and train new staff, which

can eat up valuable time and resources.

Auditing is another problem that the retail industry faces on a regular basis. Retail

businesses are regularly engaged in competition with one another, and this competition can

create price wars, forcing a need to keep tight control over inventory and other important data.

Metric Stream, Inc. notes that the retail industry is often faced with inefficient and poor auditing

plans that make competing with other companies difficult. The company notes that existing

auditing systems may be outdated and provide inadequate audits needed to stay competitive

27

1.6 SIGNIFICANCE OF STUDY

Stress management is an essential step for you to take once you have determined you are

facing stressful situations in your life, regardless of the cause. Although there are helpful types of

stress that enables you to cater this added burst of energy into something positive and productive,

it is not recommended for your body. Long term stress can specifically produce negative impacts

on your health and is recognized to deteriorate your health faster than some other diseases.

Furthermore, stress can reduce your capacity to perform and function well, either at

school or in the workplace. Therefore, stress isn’t something to be dismissed. Aside from the

personal impacts you can experience from stress, it also affects how you deal with the

environment and the people in your lives.

28

1.7 OBJECTIVES OF THE STUDY

The primary objective of this study is, to study on Stress management.

Secondary Objectives:

To study sources of stress in big bazaar, Chennai

To analyses on the employees view point on existing stress management

To find possible measures to reduce stress from the employees perception

To find out the negative effects of stress on the employees performance.

To analyze the measures taken by the employer to reduce the stress of employees.

29

1.8 SCOPE OF THE STUDY

This particular study about Work Stress Management is restricted within the

organization. The study is conducted on the employees of the organization. This is not because

of non-availability of resources but the nature of the study itself restricts it. It studies the

existence or non – existence of stress among the employees in the organization and identifies the

factors which are contributing for stress (If any). It also provides the various steps adopted by the

organization for managing the work stress of the employees, which can be used as future

reference for decision-making and policy making with regard to the employees. This study

reveals the morale of the employees.

30

CHAPTER – II

REVIEW OF LITERATURE

Surveying the available literature will help the research to know that there is certain gap

in the theories or existing theories applicable to the problem under the study. This will enable the

researcher to take new studies in the field for furtherance of knowledge. The past studies may be

useful and may even given new line of approach to the present problem.

Weiss M. (1983). -The Author investigated the sources of Job stress that is linked to Job

dissatisfaction, Job related tension and anxiety and reduced productivity and effective-ness. He

tried to reduce sources of stress so that he can pre-vent the deleterious health consequences.

Through his study he determined the potential of social support that alleviate the deleterious

consequences of stress.

Singh A. P. & Singh S. (2009) –His study emphasizes on the phenomenon of Job

Satisfaction in the organizations. Ac-cording to him, Job Satisfaction is directly related to Stress

and Work culture that an Organization provides. He identified three sectors in which stress

originate and classified stress into two main types i.e. eustress and Distress. Further, he pointed

the importance of positive stress and positive events for better performance and satisfaction of

employees.

Gladies J. J. & Kennedy V. (2011) - The author revealed a significant correlation

between Organizational Climate and Job Stress among the women working in IT companies of

India. According to him, learning how to manage stress is a very crucial issue that should be

developed in IT companies so that they can reduce or eliminate the causes of stress and poor

working environment.

Charu M. (2013) - He in his study stated that higher stress is directly proportional to

quality of work life for IT professionals. He outlined few factors namely fair pay structure,

steady role demands, supervisory support, congenial job en-ironmen, capability fit of the job,

role autonomy and stress that directly affect the quality of work life. The main reason of stress

amongst the associates of IT industry is the rapid change in technology.

31

Khalid A. (2012) - There is a direct relationship between stress and job performance in

any organization. To improve the performance of an individual in an organization an employee

should receive good support from their leaders. Hence, a supportive leader can improve the

performance of an employee even at unfavorable situations.

Kavitha (2012) - The article focuses on the organizational role stress for the employees

in the IT sector. It also highlights that women face more stress than men in the organization to be

more specific married women faces more stress than the unmarried women.

Urska Treven, Sonja Treven & Simona Sarotar Zizek (2011) - Organizations, where

the workers are said to be stressed are more likely to be unsuccessful in the competitive market.

Various approaches of managing stress, good work organization and good management are the

effective ways of preventing stress. He categorized stress broadly into three main types; they are

a) Transient Stress b) Post Traumatic Stress Disorders (PTSD) c) Chronic Stress.

Richardson (2008) - A classification of stress interventions has been done, those are

primary, secondary and tertiary. He suggested all the employees to adopt relaxation training

intervention for stress management which is the easiest and least expensive approach to

implement.

Satija S. & Khan W. (2013)- According to him Occupational Stress is as same as Job

Stress that need to be controlled at the workplace otherwise it will affect negatively employee’s

work attitudes and behavior. He conducted a study to investigate the relationship between

Emotional Intelligence and Occupational Stress. The findings of his study revealed that

Emotional Intelligence as a significant predictor of Occupational Stress.

Kodavatiganti K & Bulusu V. (2011) - The aim of the article is to have a clear

understanding of the phenomenon that causes stress among the academicians. According to the

article women educators face comparatively higher level of stress than men counterparts. The

stress amongst the academicians are caused because of lengthy working hours, inadequate

resources and long working hours, classrooms that are over filled.

32

CHAPTER – III

RESEARCH METHODOLOGY

Introduction

Research methodology is as way to systematically solve the research problem. It may be

understood as a science of studying how research is done scientifically. In it we study the various

steps that are generally adopted by researcher in studying his research problem along with the

logic behind then.

3.1 RESEARCH DESIGN

A research design is the specification of methods & procedure for acquiring the

information needed to structure or to solve problem. It is the overall operational pattern of frame

work of the project that stipulates produces. A research design is therefore define as a plan

structure of investigation conceived so as to obtain answer questions & control variance.

3.1.1 Explorative Research Design

The main purpose of this study is formulating a problem for more precise investigation or

developing the working hypothesis from an operational point of view. The major emphasis is on

the discovery of ideas and insights. For the present study, the researcher has used explorative

research design.

3.2 DATA COLLECTION PROCEDURE

Tools mean nothing but it has some particulars with the help of collecting the data.

Questionnaire

3.2.1 Questionnaire

Structural questionnaire was selected as the data collection that includes a set of various

types of questions concerning different aspect of the subject for study several types of questions

was included in the questionnaire. Dichotomous & multiple choice question.

3.3 SOURCES OF DATA

primary data collection

33

3.3.1 Primary Data Collection

Primary data are collected from the employees of the organization. It means that the data

which are collected afresh or firsthand information.

3.3.2 Selection of Sample

A sample is miniature picture of across selection of an entire group of an aggregate from

which it is taken. It is define plan for obtaining a sample from a given population. It refers to the

technique on procedure the researcher would adopt in selecting item for the sample.

The investigation already knows a substantial amount the research problem perhaps as

result of an exploratory study before the project is initiated.

3.3.4 Sampling Size

It is difficult to study the whole population. So the researcher has selected a sample of

100 out of 320 from population which is a representation of the entire population.

3.4 SAMPLING TECHNIQUE

In the present study, the researcher has used non probability sampling.

3.4.1 Non-Probability Sampling

The non-probability sampling design refers to the sampling procedures that do not afford

was given equal changes to be included in the sampling.

In non-probability sampling the researcher has used Purposive sampling for the present

study.

3.4.2 Purposive

A key part of any research project is getting workable data from the general population.

Without this, your research is shallow, one –sided and lacking in any real proof. It’s for this

reason that some form of sampling is generally carried out, and one of the most popular sampling

methods is a process known as purposive sampling.

3.5 STATISTICAL TOOLS

Chi-Square Test

Percentage Analysis

34

3.5.1 Chi-Square Test

Chi-square test is applied in statistical to test the goodness of fit to verify the distribution

of observed data with assumed theoretical distribution. Chi-square was done to find out one way

analysis between socio demographic variable and various dimensions of the programmers.

Chi-square =(0−𝐸)2

𝐸

0 Observed value

3.5.2 Percentage Analysis

This method is used to compare two or more series of data, to describe the relationship or

the distribution of two or more series of data. Percentage analysis test is done to find out the

percentage of the response of the respondent. In this tool various percentage are identified in this

analysis and they are presented by the way of Bar diagram in order to have better understanding

of the analysis.

Percentage (%) = 𝑁𝑜.𝑜𝑓.𝑅𝑒𝑠𝑝𝑜𝑛𝑑𝑒𝑛𝑡𝑠

𝑇𝑜𝑡𝑎𝑙 𝑛𝑜.𝑜𝑓.𝑅𝑒𝑠𝑝𝑜𝑛𝑑𝑒𝑛𝑡𝑠 𝑋 100

35

3.6 LIMITATIONS OF THE STUDY

In spite of the precautions, vigilance and scrupulousness taken by the investigator to

make the study objective, it cannot be denied that there are certain limitations.

The employees were reluctant to give correct information.

Even though the employees gave correct information during the unstructured

interview conducted, they gave positive answer while answering the

questionnaire.

The investigator intended to cover only few areas of stress relevant to the

proposed study.

As the study was done within a limited time, investigator could not select a

sufficiently large sample for the study.

36

CHAPTER - IV

DATA ANALYSIS AND INTERPRETATION

TABLE NO: 4.1

GENDER OF THE RESPONDENTS

Sources: primary data

INFERENCE

The above table 4.1 shows that 65% of respondent are belong to female, and 35% of

respondent are belong to male.

CHAPRT NO 4.1

S.No Particulars No of Respondent Percentage

1 Male 35 35

2 Female 65 65

TOTAL 100 100

35%

65%

Gender

male female

37

TABLE NO: 4.2

AGE GROUP THE RESPONDENTS


1 21-25 Year 43 43

2 26-30 Year 47 47

3 30-40 Year 10 10

TOTAL 100 100

Sources: Primary data

INFERENCE

The above table 4.2 shows that, 47% of respondents are belong to the age group of 26-30

years, 43% of respondents are belong to the age group of 21-25 years, 10% of respondents are

belong to the age group of 30-40 years.

CHART NO: 4.2

0%

10%

20%

30%

40%

50%

21-25 year 26-30 year 30-40 year

Percentage 43% 47% 10%

Pe

rce

nta

ge o

f R

esp

on

de

nt

Age

38

TABLE NO: 4.3

MARITAL STATUS OF THE RESPONDENTS


1 Married 37 37

2 Unmarried 63 63

TOTAL 100 100


INFERENCE

The above Table 4.3 shows that 63% of respondents are belongs to the unmarried, 37%

of respondents are belong to the get married respondents.

CHART NO: 4.3

Married, 37%

Unmarried, 63%

39

TABLE NO: 4.4

RESPONDENTS OF THE EDUCATION QUALIFICATION

S.No Particulars

No of

Respondent Percentage

1 Diploma 07 7

2 Under Graduate 31 31

3 Post Graduate 14 14

4 Other 48 48

TOTAL 100 100


INFERENCE

The above table 4.4 shows that 48% of respondents are belong to the others, 31% of

respondents are belong to the under graduate, 14%of respondents are belong to the respondents

post graduates and then 7% of respondents are belong to diploma.

CHART NO: 4.4

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

diploma under graduate post gradute other

7%

31%

14%

48%

percentage

40

TABLE NO: 4.5

EXPERIENCE OF THE RESPONDENTS

S.NO Particulars No of Respondent Percentage

1 0-1 Year 52 52

2 1-2 Year 40 40

3 2-5 Year 08 8

TOTAL 100 100


INFERENCE

The above Table 4.5 shows that 52% of respondents 0-1 years, 40% of respondents 1-2

years, and 8% of respondents 2-5 years.

CHART NO: 4.5

52%

40%

8%

0% 10% 20% 30% 40% 50% 60%

0-1 year

1-2 year

2-5 year

Experience

percentage

41

TABLE NO: 4.6

RESPONDENTS OF THE SALARY


1 Below 10000 62 62

2 10000-15000 23 23

3 15000-20000 07 7

4 Above 20000 08 8

TOTAL 100 100


INFERENCE

The above table 4.6 shows that 62% of respondents to the below 10000 salary, 23% of

respondents to the below 10000 - 15000 salary, 8% of respondents to the above 20000 salary, 7%

of respondents to the 15000- 20000 salary.

CHART NO: 4.6

below 10000 10000-15000 15000-20000 above 20000

62%

23%

7% 8%

Salary

percentage

42

TABLE NO: 4.7

RESPONDENTS OF THE WORKING ENVIRONMENT


1 Highly Satisfied 27 27

2 Satisfied 42 42

3 Neutral 28 28

4 Dissatisfied 03 3

TOTAL 100 100


INFERENCE

The above table 4.7 shows that 42% of the respondents says that satisfied for working

environment, 27% of the respondents says that highly satisfied for working environment , 28%

of the respondents says that Neutral for working environment, and 3% of the respondent says

that dissatisfied for working environment.

CHART NO: 4.7

Highly satisfied

Satisfied

Neutral

Dissatisfied

27%

42%

28%

3%

WORKING ENVIRONMENT

Percentage

43

TABLE NO: 4.8

RESPONDENTS OF THE WORKING IN THE ORGANIZATION

S.No Particulars

No of


1 Great 43 43

2 Satisfied 47 47

3 Unable To Concentrate 07 7

4 Depressed 03 3

TOTAL 100 100


INFERENCE

The above table 4.8 shows that 47% of the respondents says that satisfied for feel while

working in the organization, 43% of the respondents says that great for feel while working in the

organization, 7% of the respondents says that Unable to concentrate for feel while working in the

organization, and 3% of the respondent says that depressed for feel while working in the

organization.

CHART NO: 4.8

0

0.1

0.2

0.3

0.4

0.5

Great Satisfied Unable to

concentrate

Depressed

43%47%

7% 3%

Percentage

44

TABLE NO: 4.9

RESPONDENTS OF THE FEEL STRESS AT WORK


1 Always 23 23

2 To Some Extent 25 25

3 To Great Extent 31 31

4 None 21 21

TOTAL 100 100


INFERENCE

The above table 4.9 shows that 31% of the respondents says that to great extent for feel

stress at work, 25% of the respondents says that to some extent for feel stress at work, 23% of

the respondents says that always for feel stress at work, and 21% of the respondent says that

none for feel stress at work.

CHART NO: 4.9

Always To some extent To great extent None

23%25%

31%

21%

Percentage

45

TABLE NO: 4.10

RESPONDENTS OF THE PHYSICAL ENVIRONMENT PROBLEM IN

THE WORKPLACE CAUSE STRESS


1 Strongly Agree 25 25

2 Agree 45 45

3 Neutral 21 21

4 Disagree 08 8

5 Strongly Disagree 01 1

TOTAL 100 100


INFERENCE

The above table 4.10 shows that 45% of the respondents says that agree for physical

environment problem in the workplace cause stress, 25% of the respondents says that Strongly

agree for physical environment problem in the workplace cause stress, 21% of the respondents

says that Neutral for physical environment problem in the workplace cause stress, 8% of the

respondent says that disagree for physical environment problem in the workplace cause stress,

and 1% of the respondent says that strongly disagree for physical environment problem in the

workplace causes stress.

CHART NO: 4.10

25%

45%

21%

8%

1%

Strongly agree Agree Neutral Disagree Strongly disagree

Percentage

46

TABLE NO: 4.11

RESPONDENTS OF THE NEGATIVE CHANGES IN YOUR BEHAVIOUR

PATTERNS


INFERENCE

The above table 4.11 shows that 45% of the respondents says that never for negative

changes in your behavior patterns, 36% of the respondents says that always for negative changes

in your behavior patterns, and 19% of the respondents says that sometimes for never for negative

changes in your behavior patterns.

CHART NO: 4.11


1 Never 45 45

2 Always 36 36

3 Sometimes 19 19

TOTAL 100 100

Never Always Sometimes

45%

36%

19%

Percentage

47

TABLE NO: 4.12

RESPONDENTS OF THE STRESS AFFECT YOUR PERFORMANCE



2 Agree 34 34

3 Neutral 28 28

4 Disagree 08 8


TOTAL 100 100


INFERENCE

The above table 4.12 shows that 34% of the respondents says that agree for stress affect

your performance, 28% of the respondents says that Strongly agree for stress affect your

performance, 28% of the respondents says that Neutral for stress affect your performance, 8% of

the respondent says that disagree for stress affect your performance, and 2% of the respondent

says that strongly disagree for stress affect your performance.

CHART NO: 4.12

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

28%

34%

28%

8%

2%

Percentage

48

TABLE NO: 4.13

RESPONDENTS OF THE STRESS REDUCING ACTIVITIES

S.No Particulars

No of


1 Physical Exercise 40 40

2 Yoga 18 18

3 Spending Time With Family 18 18

4 Listening Music 24 24

TOTAL 100 100


INFERENCE

The above table 4.13 shows that 40% of the respondents says that physical exercise for

stress reducing activities, 24% of the respondent says that listening music for stress reducing

activities, 18% of the respondents says that yoga for stress reducing activities, 18% of the

respondents says that spending time with family for stress reducing activities.

CHART NO: 4.13

Physical

exercise

Yoga Spending time

with family

Listening music

40%

18% 18%

24%

Percentage

49

TABLE NO: 4.14

RESPONDENTS OF THE FEEL PRESSURES TO COMPLETE WORK

S.No Particulars

No of



2 Agree 30 30

3 Neutral 33 33

4 Disagree 05 5


TOTAL 100 100


INFERENCE

The above table 4.14 shows that 33% of the respondents says that Neutral for feel time

pressures to complete work, 31% of the respondents says that Strongly agree for feel pressures to

complete work, 30% of the respondents says that agree for feel time pressures to complete work,

5% of the respondent says that disagree for feel time pressures to complete work, and 1% of the

respondent says that strongly disagree for feel time pressures to complete work.

CHART NO: 4.14

Strongly

agreeAgree

NeutralDisagree

Strongly

disagree

31%30% 33%

5%

1%

Percentage

50

TABLE NO: 4.15

RESPONDENS OF THE HANDLE THE STRESS SITUATION


INFERENCE

The above table 4.15 shows that 51% of the respondents say that optimistically for handle

the stress situation, 28% of the respondents say that with the help of others for handle the stress

situation, and 21% of the respondents say that depends upon level for handle the stress situation.

CHART NO: 4.15

Optimistically

With the help of others

Depends upon level

51%

28%

21%

Percentage

S.No Particulars

No of


1 Optimistically 51 51

2 With The Help Of Others 28 28

3 Depends Upon Level 21 21

TOTAL 100 100

51

TABLE NO: 4.16

RESPONDENTS OF THE MAIN CAUSES FOR STRESS AT PERSONAL


1 Family Problem 22 22

2 Health Problem 27 27

3 Financial Problem 28 28

4 Inter Personal Skills 23 23

TOTAL 100 100

Sources: Primary

INFERENCE

The above table 4.16 shows that 28% of the respondents say that financial problem for

main causes for stress at personal, 27% of the respondents say that health problem for main

causes for stress at personal, 23 of the respondent say that inter personal skills for main causes

for stress at personal, and then 22% of the respondents say that financial problem for main

causes for stress at personal.

CHART NO: 4.16

22%

27% 28%

23%

0%

5%

10%

15%

20%

25%

30%

Family problem Health problem Financial problem Inter personal skills

Percentage

52

TABLE NO: 4.17

RESPONDENTS OF THE IMPROVING WORKING CONDITION

REDUCES THE STRESS



2 Agree 40 40

3 Neutral 30 30

4 Disagree 07 7


TOTAL 100 100


INFERENCE

The above table 4.17 shows that 40% of the respondents say that agree for improving

working condition reduces the stress, 30% of the respondents say that Neutral for improving

working condition reduces the stress, 18% of the respondents say that Strongly agree for

improving working condition reduces the stress, 7% of the respondent says that disagree for

improving working condition reduces the stress, and 5% of the respondent say that strongly

disagree for improving working condition reduces the stress.

CHART NO: 4.

0%

20%

40%

60%

80%

100%

Strongly agree Agree Neutral Disagree Strongly

disagree

18% 40% 30% 7% 5%

Percentage

53

TABLE NO: 4.18

RECREATIONAL ACTIVITIES FOR THE RESPONDENTS


1 Recreational Tours 40 40

2 Sports Activities 60 60

TOTAL 100 100


INFERENCE

The above table 4.18 shows that 60% of the respondents say that Recreational tours for

Recreational activities, and 40% of the respondents say that sports activities for Recreational

activities

CHART NO: 4.18

0%

10%

20%

30%

40%

50%

60%

Recreational tours

Sports activities

40%

60%

Percentage

54

TABLE NO: 4.19

RESPONDENTS OF THE MORAL OF THE EMPLOYEES AND

EMPLOYEE GOOD WILL


INFERENCE

The above table 4.19 shows that 69% of the respondents say that yes for moral of the

employees and employee good will, and 31% of the respondents say that moral of the employees

and employee good will.

CHART NO: 4.19

69%

31%

Yes

No


1 Yes 69 69

2 No 31 31

TOTAL 100 100

55

TABLE NO: 4.20

RESPONDENT OF THE REDUCE STRESS AMONG THE EMPLOYEES


INFERENCE

From The above table 4.20 shows is clear that the respondent opinion health clubs is the

major factor and it in denoted by first rank, followed by health clubs, Employee counseling got

second rank the follow information year their clear about ranking Job rotation third rank,

Effective training and development program as fourth rank, Transport subsidy as fifth rank,

Outdoor picnics as sixth rank, Financial motivation as seventh rank.

S.No Factors Rank

1 Employee Counseling 2

2 Effective Training And Development Program 4

3 Health Clubs 1

4 Financial Motivation 7

5 Job Rotation 3

6 Outdoor Picnics 6

7 Transport Subsidy 5

56

CHI – SQUARE CALCULATION

OBSERVED FREQUENCY

Personal

Family

problem

Health

problem

Financial

problem

Inter -

personal

skills

Total Stress

Always 7 9 7 4 27

To some

extent

10 4 8 3 25

To great

extent

4 5 9 6 24

None 1 9 4 10 24

Total 22 27 28 23 100

STEP 1: SET HYPOTHESIS:

Null Hypothesis:

There is no significant difference between feel stress at work and causes for stress at

personal.

Alternative Hypothesis:

There is significant difference between feel stress at work and causes for stress at

personal.

STEP 2: LEVEL OF SIGNIFICANCE:

Level of significance at 5% or 0.05

STEP 3: EXPECTED FREQUENCY:

E= row total * column total

____________________

Grand total

57

EXPECTED FREQUENCY

Personal

Family

problem

Health

problem

Financial

problem

Inter -

personal

skills

Total

Stress

Always 5.94 7.29 7.56 6.21 27

To some

extent

5.5 6.75 7 5.75 25

To great

extent

5.28 6.48 6.72 5.52 24

None 5.28 6.48 6.72 5.52 24

Total 22 27 28 23 100

STEP 4: CALCULATION OF 𝒙𝟐

Calculation of 𝒙𝟐 test:

O

E (O-E) (O-E)2 / E

7 5.94 1.06 0.18

10 5.5 4.5 3.68

4 5.28 -1.28 0.31

1 5.28 -4.28 3.46

9 7.29 1.71 0.18

4 6.75 -2.75 1.12

5 6.48 -1.48 0.33

9 6.48 2.52 0.98

7 7.56 -0.56 0.04

8 7 1 0.14

9 6.72 2.28 0.77

4 6.72 -2.72 1.10

4 6.21 -2.21 0.78

3 5.75 -2.75 1.31

6 5.52 0.48 0.04

10 5.52 4.48 3.63

Total 100 0 18.05

Calculated value = 18.05

58

STEP 5: TABLE VALUE

For a degree of freedom at 5% level the table value in = 16.919

𝑥2(R-1)*(c-1) = 𝑥2(4-1)*(4-1) =9

STEP 6: INFERENCE The calculated value is more than table value (i.e. 18.05>16.919)

Null Hypothesis is rejected. Alternative hypothesis is accepted. There is significant

difference between feel stress at work and causes for stress at personal.

.

59

CHAPTER –V

RESULTS, DISCUSSION & CONCLUTION

5.1 FINDING

Mostly 65% of respondent are to female.

Only 47% of respondents are belonging to the age group of 26-30 years.

Around 63% of respondents are unmarried.

Majority 48% of respondents are belonging to the others.

Mostly 52% of respondents to the experience 0-1 years.

Around 62% of respondents to the below 10000 salary.

Only 42% of the respondents says that satisfied for working environment.

Only 47% of the respondents says that satisfied for feel while working in the

organization.

Only 31% of the respondents says that to great extent for feel stress at work.

Around 45% of the respondents says that agree for physical environment problem in the

workplace cause stress.

Around 45% of the respondents says that never for negative changes in your behavior

patterns.

Only 34% of the respondents says that agree for stress affect your performance.

Around 40% of the respondents says that physical exercise for stress reducing activities.

Only 33% of the respondents says that neutral for feel time pressures to complete work,

Majority 51% of the respondents says that optimistically for handle the stress situation

Only 28% of the respondents says that financial problem for main causes for stress at

personal.

Majority 40% of the respondents says that agree for improving working condition

reduces the stress.

Almost 60% of the respondents says that recreational tours for recreational activities

Almost 69% of the respondents says that yes for moral of the employees and employee

good will.

Mostly 23% of the respondents says that Employee counseling for reduce stress among

the employee.

60

5.2 SUGGESTIONS

Most of the employees are having below one year experience in the company. For that,

they have to motivate the employees and give work assurance to the working employees.

Most of the workers are female, so the company may have to give secure the job. It may

motivate the employees.

To reduce the employees stress to give physical activities, and also they conduct the

entertainment programs in the company.

The most of the employees are having financial problem, so the company may take the

step to improve stand of living.

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5.3 CONCLUSION

In this study it is investigation that interpersonal expectation influences to employee

stress in the work place. It is found that trust in management mush stronger impact on employee

stress in this organization. It also has become the black plague of the present century. Much of

the stress at work is caused not only by work overload and time pressure but also by lack of

rewards and praise, and more importantly, by not providing individuals with the autonomy to do

their work as they would like. Most of the employees were not satisfied with the grievance

handling procedure of the organization which was found by the unstructured interview.

The management understands the various reasons for stress and plans different

techniques and implements it to reduce stress and increase employee morale. Organization must

begin to manage people at work differently, treating them with respect and valuing their

contribution. The different techniques are adopted to boost of the moral the employee and it is

achieved. Work stress management is considered to be profitable to the organization.

62

BIBLIOGRAPHY

Books:

1. Ahuja. K.K- (1991)“Industrial Psychology And Organizational Behavior”,

Khanna Publishers, New Delhi,

2. Biswanath Ghosh-(1994) “A New Look Organizational Behavior”, Himalaya Publishing

House New Delhi.

3. Finemann-(1979)“A Psychological Model Of Stress And Its Application To Managerial

Unemployment”, Human Relations, New Delhi

4. Ghosh P.K. And Ghorpade M.B. – (1991) “Industrial And Organizational Psychology”,

Himalaya Publishing House, Bombay.

5. Kapur S.K, Punia B.K. - (1990) “Organizational Behavior and Management”,

S.K.Publishers, New Delhi.

6. Laurie J. Mullins – (1990) “Organizational Behavior”, Pitman’s publishing Ltd, London.

7. Paulhersey, Kenneth H. Blanchard, Dewey E. Johnson – (1998) “Organizational Behavior”,

Prentice Hall Of India Pvt. Ltd, New Delhi

Stephen P. Robbins, - (1999) “Organizational Behavior”, Prentice Hall, U .K

Journals And Magazines:

1. Business line, “The stress is beginning to show”, Financial Express published by Hindu,

Trivandrum, 1989.

2. Brief A.P. and Atieth J.M., “Studying Job Stress: Are we making mountains out of mole

Hills?” Journal of occupational behavior, 1987.

3. Jamal M., “Job Stress-Prone Type A behavior and personal and organizational

consequences”, Canadian Journal of Administrative.

4. Dr.Satish Chandra Pandy, “Indian ways of winning Stress”, The Journal of Indian

Management and Strategy, 1997.

63

STRESS MANAGEMENT

QUESTIONNAIRE

1. Name of the respondent_________________

2. Gender

a) Male ( ) b) Female ( )

3. Age

a) 21-25 year ( ) b) 26-30 year ( )

c) 30-40 year ( ) d) Above 41 year ( )

4. Marital status

a) Married ( ) b) Single ( )

5. Educational qualification

a) Diploma ( ) b) Under graduate ( )

c) Post graduate ( ) d) Other ( )

6. For how many years you are working in big bazaar

a) 0-1 year ( ) b) 1-2 year ( )

c) 2-5 year ( ) d) Above 5 year ( )

7. Salary

a) Below 10,000 ( ) b) 10,000-15,000 ( )

c) 15,000-20,000 ( ) d) Above 20,000 ( )

8. Are you satisfied with the work environment?

a) Highly satisfied ( ) b) Satisfied ( )

c) Neutral ( ) d) Dissatisfied ( )

e) Highly dissatisfied ( )

.9.How do you feel while working in the organization?

a) Great ( ) b) Satisfied ( )

c) Unable to concentrate ( ) d) Depressed ( )

64

10. Do you feel stress at work?

a) Always ( ) b) To some extent ( )

c) To great extent ( ) d) None ( )

11. Do you think physical environment problem in the workplace cause stress?

(Temperature, dust, infrastructure, lack of privacy, noise level)

a) Strongly agree ( ) b) Agree ( )

c) Neutral ( ) d) Disagree ( )

e) Strongly disagree ( )

12. Do you notice any negative changes in your behavior patterns when you are

under pressure?

a) Never ( ) b) Always ( )

c) Sometimes ( )

13. Does stress affect your performance?




14. Among the following stress reducing activities which of them do you think will

be more effective (Tick as many as applicable)

a) Physical exercise ( ) b) Yoga ( )

c) Spending time with family ( ) d) Listening music ( )

15. You feel time pressures to complete work




16. How do you handle Stress situations?

a) Optimistically ( ) b) With the help of others ( )

c) Depends upon level ( )

65

17. What do you think the main causes for stress at personal?

a) Family Problem ( ) b) Health Problem ( )

c) Financial Problems ( ) d) Inter-Personal Skills ( )

18. Improving working conditions, reduces the stress




19. What are the Recreational Activities does your company provide to the

employees to reduce the work stress?

a) Recreational Tours ( ) b) Sports Activities ( )

20. Do you thin work Stress Management improves the morale of the employees

and employee Good Will?

a) Yes ( ) b)No ( )

21. What do you think that the employer can do to reduce stress among the

employees? (Please rank them according to your preference. (1- Most Preferable -

7- least preferable)

a) Employee counseling ( )

b) Effective Training and Development program ( )

c) Health clubs ( )

d) Financial motivation ( )

e) Job rotation ( )

f) Outdoor picnics ( )

g) Transport subsidy ( )

22. Please offer suggestions if any, for better management of work stress

In Big Bazaar.

________________________________________________________

_____________________________________________________________

_____________________________________________________________

Thank you for your response…

Documents

A Study On Stress Management