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Sacred Heart University DigitalCommons@SHU WCOB Faculty Publications Jack Welch College of Business 2003 A ree Year Journey to Organizational and Financial Health Using the Balanced Scorecard: A Case Study at a Yale New Haven Health System Hospital Andra Gumbus Sacred Heart University, [email protected] Dorothy E. Bellhouse Bridget Lyons Sacred Heart University, [email protected] Follow this and additional works at: hp://digitalcommons.sacredheart.edu/wcob_fac Part of the Business Administration, Management, and Operations Commons , and the Corporate Finance Commons is Article is brought to you for free and open access by the Jack Welch College of Business at DigitalCommons@SHU. It has been accepted for inclusion in WCOB Faculty Publications by an authorized administrator of DigitalCommons@SHU. For more information, please contact [email protected]. Recommended Citation Gumbus, Andras and Bridget Lyons. "A ree Year Journey to Organizational and Financial health Using the Balanced Scorecard: A Case Study at a Yale New Haven Health System Hospital." e Journal of Business & Economic Studies 9.2 (2003): 54-65.

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Page 1: A Three Year Journey to Organizational and Financial

Sacred Heart UniversityDigitalCommons@SHU

WCOB Faculty Publications Jack Welch College of Business

2003

A Three Year Journey to Organizational andFinancial Health Using the Balanced Scorecard: ACase Study at a Yale New Haven Health SystemHospitalAndra GumbusSacred Heart University, [email protected]

Dorothy E. Bellhouse

Bridget LyonsSacred Heart University, [email protected]

Follow this and additional works at: http://digitalcommons.sacredheart.edu/wcob_fac

Part of the Business Administration, Management, and Operations Commons, and theCorporate Finance Commons

This Article is brought to you for free and open access by the Jack Welch College of Business at DigitalCommons@SHU. It has been accepted forinclusion in WCOB Faculty Publications by an authorized administrator of DigitalCommons@SHU. For more information, please [email protected].

Recommended CitationGumbus, Andras and Bridget Lyons. "A Three Year Journey to Organizational and Financial health Using the Balanced Scorecard: ACase Study at a Yale New Haven Health System Hospital." The Journal of Business & Economic Studies 9.2 (2003): 54-65.

Page 2: A Three Year Journey to Organizational and Financial

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A three year journey to organizational and financial health using the ...Gumbus, Andra;Bellhouse, Dorothy E;Lyons, BridgetThe Journal of Business and Economic Studies; Fall 2003; 9, 2; ABI/INFORM Completepg. 54

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