สมาคมวิชาชีพการบริหาร ......The description of a facilities manager varies depending on the region of the world in which they work. However,

Thailand Facility Management Association สมาคมวิชาชีพการบริหารทรัพยากรอาคาร

การบริหารทรัพยากรอาคาร หรือ Facility Management คือวิชาชีพที่รวบรวมศาสตร์หลายสาขาวิชาที่เก่ียวข้องกับอาคารและสิ่งปลูกสร้าง โดยประสานและบริหารหลักการ 3Ps คือ People / Place / Process เพ่ือให้แน่ใจว่าการท างานของสิ่งเหล่านัน้เกิดประสิทธิภาพ ความปลอดภัย และความพงึพอใจของผู้ ใช้อาคารในทกุๆ มิติสงูสดุ


CR: www.ifma.org/about/what-is-facility-management


Maslow's hierarchy of needs, 1954

ความต้องการ เป็นที่จดจ าและ เป็นแบบอย่าง

ความต้องการเป็นที่กลา่วถึงและมีภาพลกัษณ์ท่ีดี

ความต้องการด้านความพงึพอใจ มาตรฐาน เป็นมติรต่อสงัคมสิง่แวดล้อม

ความต้องการด้านความปลอดภยัในชีวิต ทรัพย์สนิ และสขุอนามยัของผู้ใช้อาคาร

ความต้องการเบือ้งต้นทางกายภาพของอาคาร และสิง่อ านวยความสะดวกท่ีเก่ียวข้อง

PEOPLE

PLACE

PROCESS

FACILITY PLANNING

•Strategic space planning

•Corporate planning / Standard & Guideline

• Furniture layout

•Monitor space use

•Select and Control use of furniture

•Define performance measures

•Computer-aided facility management

BUILDING O&M

•Run and maintain plant / bldg fabric

•Manage & understand adaptation

•Energy management

•Security

•Control operation budget

•Monitor performance

•Supervise cleaning & decoration

REAL ESTATE & BLDG. CONSTRUCTION

•New bldg design and construction Mgmt

•Acquisition and disposal of site and bldg.

•Negotiation & management of lease

•Advice on property investment

•Control and capital budget

GENERAL / OFFICE SERVICES

•Provide and manage support service

•Office purchasing (stationary & equipment)

•Non-building contract services (travel, etc.)

•Housekeeping

•Reprographic services

Source: Towards Best Practice - Peter Barrett



Michel Theriault, 2011

FM Roles & Responsibilities

Source: Christopher P. Hodges & Marina Badoian-Kriticos, 2014 *(as approximated in NRC 2008 committee report)


Stakeholder involvement in various phases of a facilities life cycle*


Source: http://globalfm.org/

• People Management

• Working with Suppliers and Specialists

• Property Portfolio Management

• Building Fabric Maintenance

• Managing Building Services

• Managing Support Services

• Project Management

• Customer Service

• Environmental Issues

• Space Management

• Procurement

• Risk Management

• Financial Management

• Quality Management

• Information Management

Who are facility managers?

The description of a facilities manager varies depending on the region of the world in which they work. However, they all have similar job functions. These are:


Source: http://globalfm.org/

• Facilities Manager

• Head of facilities

• Senior Facilities Manager

• Manager – Facilities and

Support Services

• Workplace Services Contract

Manager

• Area Facilities Manager

• Facilities Account Manager

• Head of Property and Facilities

(EMEA)

• Projects and Facilities Manager

• Facilities and Purchasing

Manager

• Specialist Facilities

Management Engineer

• Regional Facilities Manager

• Sr. Project Manager

Coordinator

• Director of Business Services

• Project Director, Facilities

Planning

• Manager, Facilities Services

• Construction Project Manager

• O&M – Unit Head

• Security Site Supervisor

• Director of Project

Management

• Supervisor, Property

Management

• Facilities Supervisor

• Housekeeping Manager

• Operations Manager

• Property Administrator

• Manager, Facilities & Office

Services

• Corporate Facility Manager

• Manager – Facilities Services

• Facilities Specialist

• Director Strategic Initiatives –

Sustainability

• Associate Commercial

Marketing Manager

• Sustainability Solutions Manager

• Director of Facilities & Real

Estate

• Manager. Strategy

• Operations Maintenance

Department Manager

• Facilities Engineering Manager

• Energy Engineer

• Vice President of Operations

• Director of Auxiliary

Maintenance

• Manager Corporate Facilities

• Quality Control Manager

• Assistant Director, Facilities

Planning

• Vice President

• Facilities Business Development

Director

What are the job in facility management?


FMA (Facility Management

Association of Australia)

FMANZ (Facilities Management Association

of New Zealand)

SAFMA (South Africa Facility Management Association)

MEFMA (Middle East Facility Management Association)

ABRAFAC (Associação Brasileira de Facilities)

IFMA (International Facility Management Association)

BIFM (British Institute of

Facilities Management)

EuroFM (European Facility

Management Networks)

JFMA (Japan Facility

Management Association)

TFMA (Thailand Facility Management Association)

MAFM (Malaysian Association of

Facility Management)

FM Associations across the world


Technical Business Behavioral Enterprise Knowledge

Operation & Maintenance (O&M) Strategic planning Leadership Mission

Planning & Design Asset Management Teamwork/team building Vision

Building systems Finance & accounting Interpersonal relationships Strategic direction

Project Management Contract monitoring Mentoring/coaching Values

Construction Procurement Negotiating Culture/trust

Code compliance Real estate Critical thinking Systems

Cost estimating Acquisition/Leasing Communication Processes

Space planning Business lexicon Change management Resource allocation

Environmental Health & safety Risk management Quality & Innovation

Energy management Contingency planning Future issues/trending

FM technology Ethics/law Performance measurement

Sustainability Marketing Benchmarking

Commissioning Human resources

Security Professional development

Life-cycle analysis Organizational planning

Source: Christopher P. Hodges & Marina Badoian-Kriticos, 2014

Base Skills in FM


IFMA BIFM FMA

Leadership & Strategy The Business Organisation Use organizational understanding to manage

facilities

Operations & Maintenance Management Principles Develop strategic facilities response

Finance & Business Risk Management Manage risk

Project Management Information and Knowledge Management Manage facility portfolio

Communication Project Management Improve facility performance

Human Factors Personal Leadership Manage the delivery of services

Quality Human Resources Management Manage projects

Real Estate & Property Management Relationships with Suppliers and Specialists Manage financial performance

Emergency Preparedness & Business Continuity Quality Management Arrange and implement procurement/sourcing

Technology Customer Service Facilitate communication

Environmental Stewardship & Sustainability Management of Property Manage workplace relationships

Property and Building Services Maintenance Manage change

Space Management

Support Services Operations

Sustainability and Environmental Issues

Energy and Utility Management

Financial Management

Procurement, Contracts and Contract

Management

Legislation, Codes, Directives and Regulatory

Issues

Facilities Management – Development and

Trends

Core Competencies of each FM Associations


Source: Global Industry Analysts, Inc., The Global Facilities Management Market - Trends, Drivers & Projections, 2014

The Global FM Market - Trends, Drivers & Projections


Source: Global Industry Analysts, Inc., The Global Facilities Management Market - Trends, Drivers & Projections, 2014

The Global FM Market - Trends, Drivers & Projections

Documents

สมาคมวิชาชีพการบริหาร ......The description of a facilities manager varies depending on the region of the world in which they work. However,