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FALL 2019
Dear Florida Sunshine Chapter Members,
Well summer certainly went by in a flash. We are all into another school year, an-other busy season, and Medicare updates for October 1st and January 1st. There seems to be a lot of changes coming. Make sure to stay tuned into CMS announce-ments and AAHAM reminders about those changes.
If you missed our Fall Conference August 7-9 at the DoubleTree Sea World, you missed one of the best Florida Sunshine conferences ever! The camaraderie among our group is really something special…oh, and the education was great too!
Your board of directors voted to host TWO multi-day conferences in 2020 to en-sure that we provide enough education hours for our members. The first one in the spring will be held in Plantation, more details to come and the location of the next fall is still being decided upon. Please stay tuned for final dates on both. We will continue to push our one day sessions around the state to get out to all of you local-ly and provide you the best education. Additionally, we are beginning a webinar series which will allow you yet another avenue to get those CEU’s.
On the certification front, your Florida Sunshine Chapter certified 3 new CRCE’s, the highest level of certification. In the entire nation, there were only 7 total. That is an amazing accomplishment for our chapter and our organization. We also certi-fied seven new CRCP’s and 51 new CRCS’s. Congratulations to all of our newly certified members!
I wish each of you a wonderful fall quarter and I look forward to seeing you all very soon.
Respectfully,
Karen Kennedy, President, Florida Sunshine Chapter of AAHAM
Florida Sunshine Chapter News
S U M M E R - F A L L 2 0 1 9
V O L U M E 5 I S S U E 2
T H E F L O R I D A B U Z Z
I N S I D E T H I S
I S S U E :
P R E S I D E N T ’ S M E S -
S A G E 1
A N I U P D A T E H A P P E N -
I N G S 3 - 4
L O C A L C H A P T E R
N E W S 5
F U T UR E - PR O O F IN G T H E R E V E N U E C Y C L E
6 - 7
EDUCATION EVENTS 8
NATIONAL EVENTS 9
SCHOLARSHIP AWARDS 1 2 -
C E R T I F I C A T I O N
A W A R D 1 5
AUGUST CONFERENCE HIGH- 29
CORPORATE PARTNERS 23-28
SPRING CONFERENCE NEWS 30
SPECIAL INTEREST
ITEMS
Board - Committees Pg. 2
Who Joins AAHAM? Pg. 9
Need CEU Ideas Pg. 11
Newly Certified Individuals
Pg.15-18
August Conference Picture
Pg .29
HAPPY FALL
2
Marty Lassiter, B.A., CRCE-I
Please contact the editor to submit
educational articles or advertising for a
corporate partner.
We are on the web:
http://www.floridaaaham.com
A A H A M 2 0 1 9
O F F I C E R S
PRESIDENT
Karen Kennedy
Martin Health System
Email: [email protected]
Phone: (772) 223-4903
FIRST VICE PRESIDENT
Cheryl Boucher
Memorial Healthcare System
Email: [email protected]
m
Phone: (954) 276-5901
SECOND VICE PRESIDENT
Rusty Ingalls
(239) 851-6995
TREASURER
Claire Lester, B.A., CRCE-
Email: [email protected]
Phone: (727) 281-9020
SECRETARY
Linda Catino, CRCE-I
Email: [email protected]
Phone: (321) 841-6541
CHAIRMAN OF THE BOARD
Marty Lassiter, CRCE-I
Lassiter LLC
Email: [email protected]
Phone: (727) 243-0719
BOARD OF DIRECTORS 2019
COMMITTEE CHAIRS
BUDGET-FINANCE
Claire Lester, B.A., CRCE-I
727-281-9020
CERTIFICATION
Linda Catino, CRCE-I
Email: [email protected] Phone: (321) 841-6541
CHAPTER EXCELLENCE/CORPORATE PARTNERSP
Renee Jordan
Email: [email protected] Phone: (954) 961-5544
COMMUNICATIONS-DISTRIUBUTION
Rusty Ingalls
239-656-0943
EDUCATION
Phil Mennell
(561) 313-7216
ELECTIONS
Marty Lassiter, CRCE-I
727-243-0719
Charity / Fundraisers
Richard MacMillan
Gulf Coast Collection Bureau, Inc
Email: [email protected]
Phone: (941) 915-4099
LEGISLATIVE
Kathy Reep
Email: [email protected]
407-841-6230
MEMBERSHIP
Meghan Wilkerson, CRCS, & Sara Grambling. CRCE-I Email: [email protected]
REGISTRATION CONFERENCES
Sara Grambling, CRCE-I
Email: [email protected]
m
850-584-0860
Conference Coordinator
Linda Sayre
SNS Recovery, Inc.
Email: [email protected]
Phone: (352) 357-6999
SCHOLARSHIPS
Charles Bearham, CRCE-I
305-979-7136
SOCIAL MEDIA–WEB SITE-
HISTORIAN
Charles Bearham, CRCE-I
305-979-7136
Social Media/Communications/
Surveys
Arjun Bhatia
Accenture
Phone: (941) 726-7354
EX-OFFICIO OFFICERS
Vicki DiTomaso, CRCE-I
239-424-1512
*******************************
The AAHAM Florida Sunshine Board of Di-
rectors are always working for our AAHAM
members. If you would like to help with a
committee and learn valuable skills reach
out to our committee chairs.
Watch for details on Legislative topics and
reform measures we support in the coming
weeks.
3
National Meeting Annual Institute
October 2019
The 2019 Annual National Institute was held at
Caesars Palace in Las Vegas, Nevada October 9-11, 2019
The ANI was attended by nearly 500 National members and over 75 exhibitors. Each year, the mem-
bers of AAHAM come together to exchange ideas, renew old friends, make new ones, and further their
knowledge and education in the field of Patient Account Management. The Exhibit Hall of healthcare
vendors is tremendous ; you have the opportunity to see, touch, and question new technology in per-
son during this conference.
AAHAM Florida Sunshine Chapter was well represented
by several members. Our chapter was awarded a certif-
icate for attaining a total of 400 members in Septem-
ber 2019. We also received Second Place in the Na-
tional Journal Award for excellence in Journalism and
Graphic Design. We also won an Certification Award for
the most new CRCE’s in a year!
Pictured Florida Chapter attendees: Deb Kelly, Sherri
Andrews, Darlene Clemence, Vicki DiTomaso, Linda
Sayre and Karen Kennedy.
Certification Award– A Florida Member was awarded a certificate for having the highest test score on
the AAHAM CRCP. within an entire year . Tara Gillon of Fort Myers won this award. Our President Karen
Kennedy notified Tara and her employer , Serbin Medical Billing , of her great accomplishment. Con-
gratulations Tara on behalf of our membership.
4
National Meeting Annual Institute
October 2019
Highlights from Florida Members attending ANI in Las Vegas.
Opening Session Sherri Andrews pictured in front of the Vendor
Exhibit Hall at ANI Opening.
A special gift was presented to outgoing National Chair of the
Board, Victoria (Vicki) Di Tomaso. Pictured Vicki with Robert
DeBiase. Thank you both for your many years of service to
AAHAM.
Below are Kenny Koener and Sherri Andrews enjoying the en-
tertainment at the banquet. Bottom right :Old Vegas strip
5
AAHAM Sunshine Chapter 03
September 24, 2019 we have 400 members! We are the second largest chapter!
Local News– Webinars
You asked and we listened our chapter is start-ing to offer webinars for your educational needs. If you need CEU’s this will be another way to earn these. Plus webinars can be used for your office teams education. Our first webi-nar was on May 15th from 12PM to 1PM. Topic was HIPAA—Why are Hackers Targeting Healthcare? Webinar was sponsored by HIPAAtrek.
We had 37 attend the first webinar. Remember these are free CEU’s you can earn while sitting in your office. Our the next dates watch your email to register
Charity Update
The Charity Drive at the August 2019 confer-ence was school supplies and Redefining Refuge. We supplied grade school and high school students in Perry Florida and Miami area with much needed backpacks. We also collected over $4000.00 for the Refuge,
THANK YOU!!!!! AAHAM Members Rock!
10/16 noon - 1 pm Colburn Hill will pre-
sent HOW TO MARRY ROBOTICS AND ANALYTICS TO GENERATE REAL VALUE
11/06 noon - 1 pm EnableComp will pre-
sent FLORIDA WORKER'S COMP REVIEW OF EXISTING, NEW AND CHANGING
RULES/LAWS
Fall Education One Day
Workshops
Baptist Healthcare Pensacola October 29, 2019
Check our website for agendas and to register.
Name the August Conference Results-
Winner is Pam Jackson of Martin Health
Congratulations!!! Pam, you won both the Conference Naming "Sea the World Changes" AND the Thursday
Night Activity suggestion, "Minute to Win It". You have won a free conference registration or two
$25 Visa gift cards. We hope you enjoyed your con-ference win. We sure enjoyed "Minute to Win It"-- August conference was so much more education and fun networking. If you haven’t attended our multi-day conferences consider doing this so worth the cost and time. See you in Crystal River in the Spring.
Jerry W. "Rusty" Ingalls,
Education Committee AAHAM
Our Education committee consists of a group of volun-teers who work endless hours with providers, speak-
ers, companies and members to provide free or very economical educational programs. We are always looking for new topics and speakers. Our hope is that we provide real timely and relevant material. So reach out to us if you have a current need.
We will work with providers to present educational top-ics if you provide a meeting room open to all AAHAM members. Our corporate partners often help with costs of meals and provide speakers as well. We all work together for our members-making a difference.
Making a difference in Revenue Cycle education.
6
FUTURE- PROOFING THE REVENUE CYCLE
UNCATEGORIZED / JULY 29, 2019
Christopher Fisher, maxRTE Business Development Director
An inefficient revenue cycle is tinder for igniting delayed and denied reimbursements and burning a gaping hole in the financial results of a majority of healthcare providers. Left untreated, this sys-temic issue continues to derail cash flow, which could eventually compromise an organization’s ability to provide quality service and outcomes.
Complex payment models confound provider efforts to get billing and coding right. To overcome the challenge, providers should automate key functions that will make the revenue cycle efficient, boost productivity, and foster prompt insurer and patient payments.
Select compatible advanced RCM technology
Providers need to expand their view of technology beyond treatment options and devices. Apply-ing technology to automate revenue cycle management (RCM) lightens administration burden, streamlines workflow, and reduces human error and labor costs.
Choosing the right RCM technology should focus first and foremost on easy integration with the provider’s established workflows and legacy system. Interrupting current workflow is a sure-fire way to sabotage adoption of any new technology and in this case making the revenue cycle more complex.
Front-end improvements reduce back-end challenges
Error prevention is the name of the game for eliminating underpayments, back-end issues, and claim denials. Automation is the best way to address error-prone manual front-end tasks associat-ed with coding and billing that add to employees’ administrative workload.
Automated prior authorizations and benefits verification, registration prior to patient visits, and oth-er front-end tactics will not only significantly improve revenue cycle efficiency, as well as minimize errors. In addition, support for data collection in advance of the patient’s arrival avoids bottlenecks at the check-in desk that contribute to confusion and misinformation about insurance as well as patient dissatisfaction.
Transparency fosters patient confidence, loyalty
Patients are more keenly aware of their healthcare choices than ever before, thanks to the growth of promotion in this increasingly competitive industry. High deductibles have sharpened their sen-sitivity to pricing when selecting where to spend their healthcare dollars.to pricing when selecting where to spend their healthcare dollars. Continued next page-
7
FUTURE- PROOFING THE REVENUE CYCLE
- CONTINUED
As a result, consumers appreciate knowing what their financial responsibility will be before proceed-ing with treatment. Lack of this transparency can cause sticker shock, mistrust, and a greatly de-layed revenue cycle as patients struggle to pay unexpectedly high medical bills. Pre-service discus-sion with patients about their insurance eligibility and benefits, treatment estimates, and their finan-cial responsibility and payment options establishes expectations and a foundation of trust.
Manual must be eliminated for the new healthcare consumerism
Revenue cycles that rely on manual processes are no match for today’s complex healthcare indus-try, let alone its future. It’s clear that competition for valuable services will continue to intensify, and consumers will hold the reins when it comes to making healthcare choices.
Blind acceptance of physician referrals is a thing of the past. Consumers rightfully expect a compre-hensive financial picture before making decisions about providers and services. To accommodate this departure, providers must streamline the front-end of their revenue cycle with a technology that meshes with their workflows and provides the front-desk the information they need to conduct patient discussions before they see the doctor.
maxRTE has been helping healthcare providers shorten the revenue cycle for more than 20 years. With maxRTE, just one click validates plan-specific benefit data such as patient coverage effective dates, co-pays and deductible information. Visit maxrte.com for your free web demo.
As a result, consumers appreciate knowing what their financial responsibility will be before proceed-ing with treatment. Lack of this transparency can cause sticker shock, mistrust, and a greatly de-layed revenue cycle as patients struggle to pay unexpectedly high medical bills. Pre-service discus-sion with patients about their insurance eligibility and benefits, treatment estimates, and their finan-cial responsibility and payment options establishes expectations and a foundation of trust.
Manual must be eliminated for the new healthcare consumerism
Revenue cycles that rely on manual processes are no match for today’s complex healthcare indus-try, let alone its future. It’s clear that competition for valuable services will continue to intensify, and consumers will hold the reins when it comes to making healthcare choices.
Blind acceptance of physician referrals is a thing of the past. Consumers rightfully expect a compre-hensive financial picture before making decisions about providers and services. To accommodate this departure, providers must streamline the front-end of their revenue cycle with a technology that meshes with their workflows and provides the front-desk the information they need to conduct patient discussions before they see the doctor.
maxRTE has been helping healthcare providers shorten the revenue cycle for more than 20 years. With maxRTE, just one click validates plan-specific benefit data such as patient coverage effective dates, co-pays and deductible information. Visit maxrte.com for your free web demo.
Corporate Partner of AAHAM Reprinted with permission
8
Education Shots from our Florida one day education events
BAYCARE HEALTH SYSTEMS hosted a one day event on 10/1/2019 at the Clearwater Corporate head-
quarters.
Pictured left is David Nixon, CEO of Informed DNA presenting Exploring the Future of Personalized Med-
icine. Pictured right is Cynthia Liss, Speaker from BayCare and Marty Lassiter,
AAHAM Board Chair.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@I
FL AAHAM Webinar: Complex Claims Billing for Hospitals: 5 Steps to Success
WHEN
TICKETS
November 06, 2019 12:00 PM - 1:00 PM
$0.00 FL AAHAM Webinar
$0.00 FL AAHAM Webinar
Register Today!
Webinar Link: https://enablecomp.zoom.us/j/228527884
Webinar Key Take-Aways:
1. Teach the basics of complex claims management and why it's important to master.
2. Show the 5 basic steps to being successful in complex claims management.
3. Explain how to implement and measure these steps in a successful billing program.
Presented by: ENABLE COMP
https://enablecomp.zoom.us/j/228527884
9
V E N D O R S
Staff of companies that provide outsourced services related to the revenue cycle to any type of provider will also benefit from AAHAM membership. These include: • Consulting companies • Billing companies • Collection agencies
• Software/IT companies • Law firms Other outsource vendors
Aaham.org for a membership
application
WHO JOINS AAHAM?
P R O V I D E R S
Staff involved in the revenue cycle of any type of healthcare provider that gets reimbursed by patients, insurance companies or the government will benefit from AAHAM membership. These include:
• Hospitals • Physician's offices • Urgent care facilities • Long-term care facilities
• Nursing homes O T H E R P R O V I D E R S
10
AAHAM NATIONAL HAPPENINGS
A A H A M W E B I N A R - 2 0 1 9 N A T I O N A L
2 0 2 0 L E G I S L A T I V E D A Y I S A A N N U A L E V E N T
AAHAM NATIONAL Membership Scholarship deadline for submission was 5/31/19.
ANNUAL NATIONAL INSTITUTE was at Caesars Palace, Las Vegas, NV 10/9 to 10/11/19
Reminder do you have your required CEU’s to keep your AAHAM Certification current. If you aren't
sure go to the following web site to check : http://www.jcams.com/trackCEU/AAHAM/checkCEUcombined/checkCEU.php
Topic: AAHAM PRESENTS FREE STUDY WEBINARS FOR ALL AAHAM CERTIFICATIONS Earn three CEU’s for each webinar session attended. Registrations must be made a week prior to the Webinar date. Go to www.aaham.org then Certification Page for more information and to register.
NATIONAL AAHAM NEWS-Mark Your Calendars
The 2020 Legislative Day is held in Washington DC; our members visit congressional offices.
Elections for the Chapter Board of Directors is coming in November. We have several positions that the membership will need to vote on.
Watch for a email asking for submission of appli-cations for our board. Chapter Members who are full national members are eligible for considera-tion. More info to follow in the next few days.
Marty Lassiter, Chairman of the Board
11
Professional Licensing or Certifying Organizations Need CEU’s use CMS Programs
Professional licensing or certifying organizations that award continuing education credit for participa-tion in an MLN Connects Call may notify their members that these calls are an approved learning activity by listing their organization’s name along with a brief statement of what participants need to do to receive credit on this page. An officer or official representative from the professional licensing or certifying organization should email us at [email protected].
Editor Note: AAHAM is recognized by CMS and we can use CMS MLN courses for a portion of our Certification CEU requirements. Receive Notification of Upcoming MLN Connects Calls
Subscribe to the weekly MLN Connects Provider eNews for the latest Medicare program information, MLN Connects Call announcements, other event announce-ments, claims and pricer information, and MLN educational product updates.The Medicare Learning Network® and MLN Connects® are registered trademarks of the
Centers for Medicare & Medicaid Services.
12
AHHAM FLORIDA SUNSHINE CHAPTER
ANNUAL SCHOLARSHIP AWARDS 2019
The Florida AAHAM Scholarship committee headed by Charles Bearham and our Board of Directors award-
ed three scholarships at the August conference. Here are thank you messages from the individuals. The
scholarship is awarded in honor of Ruth Brokmeier, our first presi-
dent.. Congratulations and best wishes to our scholarship award-
ees.
From: Christopher Sils Sent: Monday, August 19, 2019 12:17 PM To: Charles Bearham <[email protected]> Subject: 2019 Ruth Brokmeier Scholarship August 19, 2019 Dear Mr. Charles Bearham, Jr. CRCE-1, I am writing to thank you for your generous 2019 Ruth Brokmeier Scholarship. I was very happy and grateful to learn that I was selected as the recipient of your scholarship. I am currently majoring in Healthcare Management with the purpose of combining my education with my Nurs-ing background in order to become a Healthcare Administrator. I plan to pursue my passion, a career in the corporate side of the Healthcare Industry, upon graduating from Florida Tech. I am currently a full-time stu-dent and work full-time at Health First, and plan to graduate in Fall 2020 with the MBA fast-track program. Thanks to you, I am one step closer to that goal. By awarding me the 2019 Ruth Brokmeier Scholarship, you have lightened my financial burden which allows me to focus more on the most important aspect of school, learning. Your gener-osity has fueled my desire to help others and give back to the community. I hope one day I will be able to help students achieve their goals just as you have helped me. Sincerely, Christopher Sils Once again, thank you!
Christopher is a member from Melbourne Florida . Congratulations
13
Continued AAHAM FLORIDA SUNSHINE SCHOLARSHIP AWARDS 2019
Second Award Scholarship-
From: Malachi Brown
Sent: Thursday, August 22, 2019 12:44:20 PM
To: Charles Bearham
Subject: Thank You!
Good Morning Mr. Charles Bearhman,
My name is Malachi Brown and I am honored to be one of this year's recipients of the Ruth Brokmei-
er Scholarship. I would like to take this opportunity to thank you for your generosity in this matter.
Thanks to this award, there is now less of a financial stress load on me and I am able to continue my
education at Florida International University.
I am currently entering my senior year, where I am majoring Psychology with a concentration in be-
havior and a double minor in Chemistry and Biology. In addition to my academic pursuits, I am ac-
tively involved in a research laboratory on FIU, and hold 4 executive board positions. Upon gradua-
tion I plan on attending medical school degree where I can complete a dual program and obtain a
Masters in Public Health or Masters in Healthcare Administration. One of my main goals as a future
healthcare provider is to help build a bridge between minorities and healthcare.
My education pursuits would not have been possible would not have been possible without your
contribution. Thank you for enabling me to reach my fullest personal and professional potential.
Warm Regards,
Malachi Brown.
Malachi, AAHAM is proud to be a part of your
educational journey. We hope you will achieve
your goals. Congratulations to you and your
mother Angeles Rojas, our AAHAM Member,
on your accomplishments.
14
Third Award
From: Barnes, Denise Sent: Friday, August 23, 2019 7:40:36 AM To: Charles Bearham <[email protected]<
Subject: Thank You
Good Morning,
I am writing to say "Thank You" from the bottom of my heart for being chosen for one of the Ruth
Brokmeier Scholarships for 2019. I am currently in school getting my Bachelor's Degree in Health Care
Management. This money will lift some of the burden off of my shoulders financially and be one less
thing I have to think about. Thank you again for choosing me as one of this year's recipients.
Sincerely,
Denise Barnes, CRCS-I
Denise is an AAHAM member employed by Martin Health in Stuart Florida. We are happy to help our members
achieve their goals in life. Congratulations!
*********************************************************************************
EnableComp knows worker's compensation better than anyone and is the preferred workers’ compensation partner of over 500 hospitals in 39 states. EnableComp is a full-service provider of workers’ compensation billing and collection solutions, managing the entire revenue cycle. As a best practices company focused solely on workers’ compensation revenue, we use clinical exper-tise, data driven analytics and proprietary technology to achieve optimal results for our clients. By removing the complexity and payer challenges associated with workers’ compensation, our clients can be assured they are being paid accurately and timely.
Matt Ellis
601-540-7069 www.EnableComp.com
Continued AAHAM FLORIDA SUNSHINE SCHOLARSHIP AWARDS 2019
15
Florida Sunshine Chapter—Certification Awards 2019
CRCE-I
Chris Arroyo, Orlando Health CRCE-I
Zainab Tariq, Orlando Health CRCE-I
Sidney Lynch, Baptist Medical Center-JAX CRCE-I
Please join me in congratulating these individuals for becoming AAHAM certi-fied. AAHAM education certifications in Revenue Cycle Management are rec-ognized worldwide. Great Accomplishment. Linda S. Catino, BSN, MHA, CRCE-I, CRCS-I AAHAM CERTIFICATION DIRECTOR Orlando Regional Medical Center Telephone: 321.841.6541 Linda (left) and Karen Kennedy (right) are in photo taken at the AAHAM Au-gust Conference with our new CRCE’s. Each recipient was presented with a framed certificate from AAHAM. The Certified Revenue Cycle Execu-tive certification is the highest level of certification for AAHAM members, This certification is recognized world wide in healthcare revenue cycle firms. This educational level is valuable for profes-sionals seeking higher levels of man-agement positions in our industry.
In October 2019 our chapter won a national award for having the Most CRCE’s certified in one year . Hur-rah AAHAM Florida members let’s keep it happening.
Picture
16
August 22, 2019
Adda Aponte, CRCP-P Ann Marie Hankins, CRCP –P Laura Herman, CRCP –I Yesenia Hidalgo, CRCP –I Brittany MacWilliam, CRCP –I Janeiby Padilla, CRCP –I Theresa Rios, CRCP –P Re: July CRCP EXAM On Behalf of the Florida Sunshine Chapter Board of Directors and Chapter Members- we wish to congratu-late you on the successful completion of the July CRCP exam. We acknowledge the dedication, hard work, and long study hours that are part of the preparation process. Remember recertification is accomplished by obtaining 30 CEUs over a 2 year period and maintaining Na-tional Membership. There are details about on the National Website (www.aaham.org) under certification / recertification explaining how to do this. I will be sending your certificate in the mail in the next day or so to the address provided when you signed up for the exam. Please email me asap, if the certificate should be sent to an alternate address -or you do not receive it in the next week or so.
I also want to notify you about a couple other matters. If you have any membership questions- Our member-ship chairman is Sara Grambling and she can be contacted at [email protected] or another contact is Megan Wilkinson, ([email protected] or 850-718-2639) from the Membership Commit-tee. They can provide you with information or answer question about AAHAM or chapter membership. We will be sending you updates about the Florida Sunshine Chapter including educational opportunities and contact information on how you can participate and get involved in the future.
The Florida Sunshine Chapter is very excited to congratulate you on your CRCP designation. Please accept our congratulations and we look forward to seeing you at future educational sessions and other networking events within the chapter. Let me know if I can assist you with information regarding these events or oppor-tunities. Again congratulations and good luck in your future endeavors! Sincerely, Linda S. Catino, (CRCE-I, CRCS-I) Certification Chairman Florida Sunshine Chapter- AAHAM [email protected]
321-841-6541 P.S. The cover letter from National states in July there were 45 new CRCPs and 8 new CRIPs ( nation-ally). Our chapter had 7 of the new CRCPs.
17
Mackenzie Allen Sarasota Memorial Hospital CRCS-I
Deidra Belton Lee Health CRCS-I
Shelby Bullis Cleveland Clinic Martin Health CRCS-I
Shelley Bunyon Indian River Medical Center CRCS-I
Donna Cadiz UF Shands CRCS-I
Alicia Cole Baptist Health Care CRCS-I
Michelle Collins Baptist Health Care CRCS-I
Kimberly Delinois UF Health Jacksonville CRCS-I
Corey Dell Baptist Health Care CRCS-I
Deborah Fernandez Lee Memorial Health System CRCS-I
Cheryl Goodberlet Martin Medical Center CRCS-I
Stephanie Greene Holy Cross Hospital CRCS-I
ANGELA JONES SEQUELYOUTH SERVICES CRCS-I
JENNIFER KALINOWSKI Cleveland Clinic Martin Health CRCS-I
Lisandra Lang Lee Health CRCS-I
Ia Lee Cleveland Clinic Martin Health CRCS-I
Mark Leppla Atos CRCS-I
Shirley Lore Lee Health CRCS-I
Ayanna Mallard Baptist Health CRCS-I
Tabitha Mello Indian River Medical Center CRCS-I
JoAnn Pantoja Martin Health System CRCS-I
Kathleen Parmiter Martin Health System CRCS-I
Evelys Parrilla Lee Memorial Health System CRCS-I
Bruce Prange Baptist Health Care CRCS-I
Linda Railton Martin Health System CRCS-I
Ruth Ray Baptist Health CRCS-I
Veronica Schlosser Shands UF Health CRCS-I
Lucinda Shaw Sacred Heart /Ascension Health CRCS-I
Sikasapo Simutowe Baptist Health CRCS-I
Dominique Sylvestre Dominique M Sylvestre CRCS-I
Megan Tatasciore Martin Health System CRCS-I
Janelle Treichler Indian River Medical Center CRCS-I
Erin Valentin Cleveland Clinic Martin North CRCS-I
Elizabeth Vega Indian River Medical Center CRCS-I
Diana Younghanse Baptist Health Care Gulf Breeze Hospital CRCS-I
Danielle Angelella Lee Memorial Health System CRCS-P
FLORIDA SUNSHINE AAHAM CHAPTER
JULY 2019 CRCS Certifications
Congratulations you rock with knowledge!
Continued next page-
18
We are so proud of these individuals for passing their exams. Congratulations and good luck in your future endeavors! This will enhance your knowledge and understanding of the revenue cycle immensely. We hope you continue your certification journey with AAHAM and use your new found knowledge in your career. Remember you are only limited by the boundaries you accept. Where there is a will you will find a way! If you have questions as always reach out to Linda for information. Linda S. Catino, (CRCE-I, CRCS-I) Certification Chairman Florida Sunshine Chapter- AAHAM [email protected]
321-841-6541
-Continued AAHAM JULY 2019 CRCS Certifications
Kiara Babb Lee Memorial Health System CRCS-P Kayla Baker Baptist Healthcare CRCS-P
Genie Brazel Baptist Health Care CRCS-P Tussha Cain Baptist Medical Group CRCS-P Annette Champitto baptist health care CRCS-P Teresa Fowler Baptist Hospital CRCS-P
Wynette Gould The Villages Health System, LLC CRCS-P Amanda Landry Baptist Hospital CRCS-P Brittany McGruder Baptist Health CRCS-P
Deanna McNair Baptist Health CRCS-P Brenda Newby Martin Health - Cleveland Clinic CRCS-P Diane Robb Lee Health CRCS-P
Tajha Rountree Baptist Health CRCS-P Tamika Thomas Baptist Health CRCS-P Valerie Thore Lee Memorial Health System CRCS-P
19
CERTIFICATION NUMBERS FOR FLORIDA AAHAM
AS OF 8/31/19
Certification Level Certified #
Certified Revenue Cycle Executive 43
Certified Revenue Cycle Professional 55
Certified Revenue Cycle Specialist 142
Certified Revenue Integrity Professional 2
Certified Compliance Technician 3
We have strong numbers in certification; but our overall chapter numbers in certifica-
tion are down which is surprising considering the industry changes and new technolo-
gy challenges. People do retire or move on to new careers. So our industry is always
looking for new qualified individuals.
Are you affected by the increased use of artificial intelligence? One should consider
learning more about industry changes and future directions we will see in the next
decade. BOTS and other intelligence software is here to stay.
AAHAM education sessions address these changes and technology. Our Corporate
Partners and speakers are sharing great education on current technology, threats,
and opportunities. Certification is a key asset.
Membership for our chapter as of 9/1/19 is 392 members which means we are the
second largest chapter of AAHAM. Maryland is largest chapter with 430 members.
They also are the top chapter is certified members. What can we do to increase our
numbers?
If you need to increase your knowledge levels consider AAHAM as a way to do this.
Your team members will be amazed at what they learn at our webinars, education
days, or multi-day conferences. Certification classes/programs are easy too with on
line classes, in house training, and proctored exams. Email or Call Linda Catino today
at: [email protected] 321-841-6541
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AAHAM Certification Update
2019 and 2020 Certification is in full swing here. Looking at AAHAM Certification and what is new.
If you are not certified and why you might consider it – the National AAHAM website under Certification does a great summary of certification.
Benefits.
➢ Expansion of skills and expertise
➢ Building a network of peers in this certified group
➢ Assisting in providing access to position and promotions you desire and seek
➢ Granting recognition in your career
➢ Improving income potential
➢ And many more!
Certification at all levels, is a journey. First to study and test, then to continuously learn and grow with the education process! Watch your certification levels elevate your knowledge and career opportunities.
Please do visit the National AAHAM Certification Webpage ( www.aaham.certification). Whether you are looking to become certified, interesting in increasing your level of certification or
Need information regarding CEUs for your current certification. The webpage is very easy to manage, and read – has information on CEU deadlines, tracking and CEU opportunities.
Continued Next Page-
21
AAHAM Certification Update continued_
Watch for our offerings for assistance in passing the exams. National Webinars and local
instructor led classes are offered as well during the summer.
Continued-
The process is slightly different in the noti-fications you receive, email sign on etc. Please just review the documents when you receive them regarding testing from National AAHAM.
The schedule for testing sign up and test-ing dates for 2019 is listed here as well as my contact information. Please contact me if you have any questions or need as-sistance.
Linda Catino
Florida AAHAM Certification Chairman / Secretary
321-841-6541
Upcoming Certification Exam Dates
Registration Deadlines and Tests
August 15, 2019 Registration deadline for November 2019 Exam Period November 4-15, 2019 November 2019 Exam Period December 19, 2019 Registration deadline for March 2020 Ex-am Period
22
AAHAM Certification So many levels – so many opportunities!
AAHAM certification program is known as a method to demonstrate professional achievement and leadership as an individu-
al. Employers who hire Certified AAHAM individuals show commitment to competency, quality and ongoing education and
training. There are an extreme amount of additional benefits that can quoted for both individuals and organizations related
to AAHAM certification. Many are quoted on the AAHAM website under the certification tab.
AAHAM has developed many different levels of certification – it can be confusing for professionals to decide where to begin or
what certification is most appropriate to them at that time. Here is a short description of the levels offered:
Executive (CRCE) Certification –
directed to senior and executive leaders focused on strategic management of business with critical
thinking and communication skills – ( choice of two version- Institutional/hospital/ healthcare or Physi-
cian/Clinic) Or Dual Certification can obtain both.
(National AAHAM membership required)
Professional (CRCP) Certification-
directed to Supervisors and Managers in the revenue cycle to validate knowledge and skills. For
those who desire confirmation of their skills and aspire to Executive Level (choice of Institutional/ hospi-
tal or Physician/Clinic) Or Dual Certification can obtain both.
(National AAHAM membership required)
Certified Revenue Integrity Professional (CRIP) -
intended for anyone in the revenue cycle who manages chargemaster, bills, or documents for services
rendered to a patient. (Includes sections charge capture, ancillary services, surgical services, and
recurring clinical services).
Certified (CRCS) Specialist Certification –
Tests the proficiency of staff involved in processing of patient accounts receivables and to prepare them
for the many details needed to perform their daily jobs (choice of two version- Institutional/hospital/
healthcare or Physician/Clinic) Or Dual Certification can obtained.
Compliance (CCT) Certification-
Tests competencies in healthcare compliance for all staff involved in the processing of patient accounts.
It is intended both to meet the annual compliance training requirement and to support individuals with
professional compliance responsibilities n the hospital or physician setting.
Go to our national web site for more info.
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PLATINUM SPONSOR
OSGDiamond Healthcare Solutions OSGDiamond Healthcare Solutions specializes in creating and delivering patient obligation communications for healthcare revenue cycle management. Our patient-focused custom statement solutions help improve patients' understanding of their financial obliga-tion to speed up payment collection and create a more positive patient experience, all delivered via a transparent, cost-effective print management system that boosts your staff productivity and reduces costs. Paula Kudlinski [email protected] 847-769-8630 http://www.osgdiamondhealthcare.com
GOLD LEVEL SPONSORS
Gulfcoast Collection Bureau, Inc. Gulf Coast Collection Bureau sets the standard for accounts receivables management with integrity and responsibility. Healthcare receivables require specific sensitivity and balance. Gulf Coast Collection Bureau offers reliable and effective solutions for its clients, including third party debt collection, early out programs, extended business office services, payment monitoring, insurance appeals and re-billing, probate claim processing, and compliance consulting. Dick MacMillan [email protected] 941-915-4099 www.gulfcoastcollection.com
Penn Credit Corporation Penn Credit is a leading provider of accounts receivable management services to healthcare providers throughout the United States. Founded in 1987, we use the latest technology and highest ethical standards to earn an unsurpassed reputation for attain-ing optimum results and a superior level of service for our clients. Our services include primary/secondary bad debt collection as well as extended business office services (EBO) through our Penn Billing outsource division. Philip Mennell [email protected] 800-720-7295 www.penncredit.com
2019 CORPORATE SPONSORS
24
2019 CORPORATE SPONSORS SILVER PARTNERS
Bolder Healthcare Solutions Bolder Healthcare provides Revenue Cycle AR Recovery Management services including AR billing and system Conversions, Medi-caid eligibility services, third party liability (TPL)- Auto, zero balance/underpayment review, charge master review, medical record coding, bill audits and custom active receivable billing and self pay outsourcing programs. Nancy Chapman [email protected] 410-616-9012 http://www.bolderhealthcare.com
Firm Revenue Cycle Management Services FIRM RCM is an attorney driven company that utilizes clinicians and case, contract and statutory law to assit hospitals in recover-ing denied, un-paid or underpaid medical insurance claims. We are dedicated exclusively to healthcare and proved services to hospitals from coast to coast. Shirley Barton 904-982-3924 [email protected]
OVAG International OVAG International is the leading provider of international receivables management and debt collection ser-vices to the U.S. healthcare industry, handling accounts from billing to bad debt. Let our multi-lingual, Swiss-based agency assist your facility with any or all of your international receivables needs; including foreign and travel insurance, self pay, and Embassy accounts.
Darrell Lassonde [email protected] 954-796-4146 www.ovagusa.com
SNS Recovery
SNS was established in March 2001 with its main goal to help hospitals resolve and get paid any outstanding insurance claims. SNS has worked computer conversions, coordination of benefits, appeals, motor vehicle, worker's compensation, denials, basically we work all types of insurance with the exception of traditional Medicare and Medicaid. SNS works directly on the hospi-tal system as if we were right in your office as an added FTE for your facility. All employees of SNS are AAHAM CRCP (management level) certified. SNS takes great pride in our ability to help hospitals liquidate their outstanding receivables.
Linda Sayre [email protected] 352-357-6999
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2019 CORPORATE SPONSORS BRONZE PARTNERS
AR Resources Inc. AR Resources is a full service accounts receivable management and collection company serving creditors throughout the United States. We offer various Accounts Receivable solutions ranging from precollection programs to traditional bad debt contingency collections. Our staff, technology and committment to our clients has allowed us to achieve superior results. This combination de-livers a better option for creditors. Michael Kieffer [email protected] 866-407-0443 www.arresourcesinc.com
Bacen & Joardan, P.A. Bacen & Jordan, P. A. was established as a law firm specializing exclusively in healthcare legal recovery issues. For over 30 years, the firm has represented a substantial number of providers while confronting a multitude of reimbursement challenges faced by the Healthcare industry. As your professional legal partners, we will demonstrate a significant competitive edge over other recov-ery groups. While our principal concentration has always been highly personalized service and excellent results obtained in a pro-fessional manner, our fee structure is also considered extremely competitive by industry standards. We provide an integrated sys-tem of collection programs: managed care contract/compliance, third party denial/short pay resolution, workers’ compensation, hospital lien early intervention, early-out projects, RAC appeals/ALJ hearings, and litigation/arbitration. Darlene Clemence
813-624-3242
www.bacenjordan.com
BCC Financial Management Services BCC Financial Management Services, Inc. has been the successful solution to Accounts Receivables Management and collections for Healthcare facilities and large Physician groups, since 1991. Servicing facilities in the entire Revenue Cycle, Specializing with Active Receivable at conversion, Extended Business Office solutions and all levels of Bad Debt collections. Additionally, our Revenue Cycle Support includes providing Coding services, to help with back logs, keeping DNFB days in check and providing off-site support when needed. Emil Speranza [email protected] 954-730-0993 www.bccfinancial.com
26
2019 CORPORATE SPONSORS
DECO, LLC Since 1993, DECO Recovery Management has assisted hospitals with a full suite of eligibility management services. Our team en-sures the effective and efficient conversion of bad debt into revenue that flows directly into the hospitals bottom line. Our 94% capture rate means that you get paid for the services you provide and don't have to use valuable resources to make it happen. We believe exceptional efforts produce exceptional results and we are driven to make the DECO difference each day! Pete Ash [email protected] 410-707-1489 www.decorm.com
EnableCOMP, LLC EnableComp partners with over 800 healthcare providers to maximize their complex claims reimbursement by having the best peo-ple, processes, products and performance. Our industry leading technology and analytics identifies the right payer, at the right time, for the right amount ensuring clients collect the appropriate revenue for their complex claims. Ken Greene [email protected] 781-838-2603 www.EnableComp.com
Experian Health Named to the Forbes World's Most Innovative Companies List, the definitive ranking of 100 new-idea creation firms, Experian Health is known for its KLAS-recognized patient access heritage, advanced data insights and patent pending Touchless Work-flow. We're helping providers, labs, pharmacies and other risk-bearing entities power opportunities in today's value-based healthcare environment. Jenna Grange 561-512-6778 [email protected]
BRONZE PARTNERS
27
2019 CORPORATE SPONSORS
MSCB, Inc. MSCB is a proven leader in medical collections. Current clients no longer settle for what is good but instead achieve what is great. MSCB goes out of the way to support clients. Although MSCB cannot provide clinical care the service provided is part of the pa-tient's overall experience. It is important to approach each patient as an extension of the care they received while being treated at the hospital. MSCB believes you can achieve exceptional returns without compromising a patient's rights or dignity. Andrew Davis [email protected] 800-905-8067
MyCare Finance, Inc. MyCare Finance is the customizable patient financing solution that is designed by the Healthcare Provider, hospital or physician. MyCare is an unfunded solution that does not require a credit check for the patient and the provider is never charged a servicing fee. There is no recourse for this program which manages your patient's payment plans for you, MyCare Finance solutions have accelerated cash, identified charity,and helped reduce provider's abandoned call rates all the while providing excellent customer service to your patients. Deb Kelly
844-202-8100
www.mycarefinance.com
Sage Law Offices
The Sage Law Offices is a Florida Law Firm formed in 1991 by healthcare lawyers to provide specialized services on behalf of healthcare providers in their collection of accounts receivables. We have earned an excellent reputation in the South Florida healthcare community for our professionalism and our ability to expeditiously resolve over 400,000 cases with a total value in ex-cess of $1,000,000,000 (1 Billion Dollars), collecting over $100,000,000 (100 Million Dollars). Our primary specialization is and has always been healthcare collection. By focusing 100% on healthcare collections, and in particular healthcare payer issues, we have developed the knowledge and expertise to quickly and accurately identify the relevant and material issues which will enable our client to maximize their recoveries.
Duane Miranda [email protected] 954-835-0302
BRONZE PARTNERS
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2019 CORPORATE SPONSORS
MaxRTE MaxRTE Insurance Eligibility Software is uncomplicated, dependable, and flexible. We know that getting paid - or prompt payment - often is dependent upon knowing what the patient's benefits are up front. maxRTE provides instantaneous eligibility verificaiton - at the point of registration - eliminating manual processes and multiple system logins, in real-time or batch.
Brad Skelton [email protected]
704-930-9878
Consider becoming a Corporate Partner today as our members need new services often.
Potential new corporate partners may find information about our chapter by accessing our
home web site at:
http://www.floridaaaham.com/corp-partners.html or contacting Rene Jordan at
[email protected] Or call 954-961-5544
*****************************************************************************************************************************************
ANI OCTOBER 2019
While in Las Vegas ride the High Roller Ferris Wheel night
view
or visits to Hoover Dam which is a short distance
away.
29
AUGUST CONFERENCE HIGHLIGHTS IN ORLANDO FLORIDA
AAHAM BOARD at Conference Karen Kennedy, Pres. And Renee Jordan Ursula Weaver- Medicare Update
Networking social hour
game time after a long
day of education we
enjoyed a fun time get-
ting to make new ac-
quaintances and catch
up with old friends. We
had some big winners as
you can tell by these big
smiles. We work hard so
we can enjoy life.
Natasha Nascimento ,
President/Founder of
Defining Refuge with
Beth Erten. Natasha pre-
sented her story on Hu-
man Trafficking and re-
covery of children from
this tragic life. AAHAM
Members and the Chap-
ter Corporate Partners
raised over $4,000 to
help this charity organiza-
tion. She even did our
one day educations.
Great Charity.
Banquet Minute to Win It Champs
(Left) These are some tough
competitors. We played several
rounds of games with teams. So
much fun was had by all. Thank
you Rusty, Phil, and Karen for
such a fun time.
School Backpack Membership
Donations
Charlie Bearham and family get-
ting ready to distribute school
supplies to Miami High School.
JOIN US NEXT YEAR IN MARCH FOR OUR SPRING CONFERENCE In Crystal River at ThaePlantation. Enjoy the education and networking .
30
The American Association of Healthcare Administrative Management (AAHAM) is a premier professional organization in healthcare adminis-
trative management. AAHAM's mission is to provide education, certification, networking, and advocacy for healthcare revenue cycle professionals
The Florida Sunshine Chapter is a local chapter of the National Organization and therefore recognizes that it is subject to the Constitution & By-
laws, regulations & Code of Ethics established by the National Organization. This periodical journal is written for an audience of Healthcare Reve-
nue Cycle professionals. Come join us on the web and attend our educational programs; there are many changes happening in healthcare today.
This newsletter is created by volunteers and distributed for membership use. Please request permission to use the content from the chapter
or the authors of written material in the newsletter. Corporate Partners should send any updated advertising copy to the Editor and Renee
Jordan.
AAHAM Members are encouraged to submit articles of interest on educational topics for publication in our chapter newsletter.
Address any articles to: Marty Lassiter c/o [email protected] if you have questions please call 727-243-0719.
Mark Your Calendar for March 2019 Our Conference is in
C R Y S T A L R I V E R , F L O R I D A
Location of Conference
Plantation Inn, Crystal River
The HOME OF THE MANA-
TEES
Watch your email for
The agenda and details
on registering.
Need CEU’s this is the place
to get them!!!
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September 2020
Conference in Orlando
