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ABB Advanced ServicesPowered by ServicePortChannelling ABB Advanced Services experts

ABB Process Automation Lifecycle Services

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SystemPerform

ancePotential

Time

ManagePerformance

Gap

PerformanceImplement

Fingerprint

Diagnose Implementation Sustain

ABB Advanced Services methodologyDiagnose, implement and sustain performance

findingsService channels

What are ABB Advanced Services, powered by ServicePort?

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0102030405060708090

100

Control System

Equ

ipm

entP

erfo

rman

ce

Time

Traditional system approach

Performance peaks,then degrades

0102030405060708090

100

Ser

vice

Per

form

ance

Time

Traditional service approach

Performance dependson availability

Ove

rall

Per

form

ance

Time

Advanced Servicespowered by ServicePort

Ensures consistentperformance improvement

Sustain improvement with Performance Service channelsIdentify, classify and prioritize performance issues

Example: Identify whichprocess loops need attention

Tuning

Signal

Actuator

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What’s included with a Performance Service?Example of scope of service over one year

Month 1 Month 12

Expert Analysis: ABB experts analyze data to improve equipmentor process performance

View: Raw data /calculations / evaluations / daily usage

On-demand troubleshooting: 2 man-weeks of ABB support (optional)

Notification: receive alerts when site-specific thresholds are violated

Initialization, Baseline Setting, Training

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Performance Services

§ Automatic, non-invasive data gathering

§ On-site or remote access for site personnel and ABB

experts

§ Twice-a-year performance analysis by ABB experts

§ Configurable alerts (via email and SMS) are supplied

when KPIs are outside limits

Common Features

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Available Performance Services

§© ABB Group

ABB Loop Performance ServiceImprove and sustain control loop performance

Improve control loopperformance by comparing currentloop parameters to best practices toquickly pinpoint troublesome

loops and identify optimaltuning parameters.

Features:

§ Continuous analysis of SignalConditioning, Control and

Process KPIs to detecttroublesome loops

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§ Accelerates problem solving through 24/7 visualization andanalysis of control loops

§ Increases availability and utilization through reducedprocess variability

§ Lowers maintenance, raw material and energy costs

Why customers need ABB Loop Performance Service

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ABB Loop PerformanceService quickly pinpointstroublesome loops and theirroot cause, leading toreduced process variability,increased availability andimproved product quality.

Improve the performance of yourcontrol system by comparing datacollected against best practices andstandards to detect performanceirregularities.

Features:§ Proactive and on-demand analysis

of Software, Hardware, Systemand Network KPIs to detectpossible system irregularities

ABB System 800xA Performance ServiceImprove system availability, reliability and performance

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§ Ensures complex system setup configuration parametersare correct for optimal performance

§ Minimizes the risk of system upsets through early detectionof potential problems

§ Ensures on-going maintenance, expansions andapplication changes do not negatively affect the system

ABB System 800xAPerformance Service helpsresolve system irregularitiesand optimize performance bymonitoring load and usageinformation, identifyingnetwork error and error rates,and documenting hardwareversions.

Why customers need ABB System 800xA Performance Service

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System 800xAKey Performance Indicators

• All software needed for System 800xA from the operating system to individual, specific packages withinSystem 800xA are analyzed to ensure the proper software, updates and versions are installed.

• System hardware parameters are analyzed to determine if resource exhaustion and other hardwareissues, such as lack of RAM, are present.

• The system is examined to confirm the correct processes are running, the system is set up correctly andthe licensing is correct.

• The network, which is often divided across several servers and clients, is monitored for communicationerrors and ensures that the network speed is at an optimal level.

ServicePortData collection

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§3B

US2

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Improve the security of yourcontrol system by comparingdata collected againstindustry best practices todetect securityvulnerabilities.

Features:§ Identifies and tracks

configuration changes to anysystem computer

§ Proactive and on-demandanalysis of Procedures andProtocols, Security Policiesand Computer Settings todetect possible securityweaknesses

ABB Cyber Security Monitoring ServiceProtect your control system from potential security threats

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Antivirus SolutionsSecurity UpdatesAccount ManagementComputer PoliciesMicrosoft FirewallProcedures and PoliciesPhysical Security

Cyber Security Fingerprint and Monitoring ServiceSecurity in depth

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Cyber Security Fingerprint and Monitoring ServiceService with a defined scope

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EnergyIndustrial AutomationIT

Design Details

Completeness

ISA 99*

NIST 800-53

IEC 62351

NER

CC

IP

Operator Manufacturer

ISO 27K

TechnicalAspects

Details of

Operations

Relevance

for ManufacturersCPNI

IEEE P 1686

* Since the closing of the ESCoRTS project, ISA decided to relabel the ISA 99 standard toISA 62443 to make the alignment with the IEC 62443 series more explicit and obvious.

§ Improves system availability by reducing security risk throughanalysis of security policies and computer settings

§ Identifies trends to help develop mitigation plans for the mostcommon security weaknesses

§ Configures security settings to align with customer requirements

ABB Cyber Security MonitoringService makes cyber securitymanagement easier by providinga single point of data collectionand data management for yourABB control network.

Why customers need ABB Cyber Security Monitoring Service

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Identifies, classifies and helps prioritizeopportunities to improve the security of yourcontrol system by comparing data collectedagainst industry best practices to detectsecurity vulnerabilities.

Features:§ Automatic, non-invasive data gathering§ Proactive analysis of KPIs to detect possible

security weaknesses§ On-demand analysis§ On-site or remote access§ Twice-a-year security analysis§ Configurable alerts

Cyber Security Monitoring ServiceProtect your control system from security threats

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§ Application§ ABB or third-party control systems

§ Scope (provided through ServicePort)§ On-site installation, commissioning,

and customer training (first year only)

§ Automatic data collection and KPIgeneration for

§ Procedures and Protocols

§ Security Policies

§ Computer Settings

§ Twice-a-year assessment by ABBexperts

§ Presentation and evaluation of report

§ Available 24/7 for customer use indaily operations

§ Optional: remote on-demand support

Cyber Security Monitoring ServiceScope

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Cyber Security Monitoring Service

§ Improves system availability by reducing security risk

§ Accelerates problem solving with visualization and analysisof security policies and computer settings

§ Identifies trends to help develop mitigation plans for themost common security weaknesses

§ Configures security settings to align with customerrequirements

§ Reduces response time and travel expenses by providingremote access to ABB experts for troubleshooting

§ Ensures continuous improvement of your security status

Benefits

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§ Procedures and Protocols: Availabilityof, and agreement to, written instructionand policies.

§ Security Policies: Compliance withpolicies implemented on the system,enforced from a central server orimplemented on an individual computer.

§ Computer Settings: Assurance that theappropriate settings and applicationsreside on each computer in the system.

Cyber Security Monitoring ServiceMonitoring and analysis of KPI’s

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§© ABB Group

Cyber Security Monitoring ServiceTrack - Sample applications

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Computer Settings§ Keep an record of installed

applications§ Detect any new application

being installed§ Monitor the system for

missing MS-updates§ Detect new ports and

services being used

Procedures and Protocol§ Monitor the overall progress§ Scan view will remind the user of the remaining issues

Group Security Policies§ Tracks the implemented

security policies§ Results plotted in cumulative

trend report§ Early detection of unsecure

settings

Cyber Security Fingerprint and Monitoring ServiceKey Performance Indicators

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Cyber Security Monitoring ServiceServicePort

§© ABB Group

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Cyber Security Monitoring ServiceScope

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Cyber Security Monitoring ServiceData collection

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Cyber Security Monitoring ServiceConnection to system

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§© ABB Group

§Connected to DMZ §Connected to ENG Station§Connected to Network§Connected to DMZ §Connected to ENG Station§Connected to Network

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