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Annual General Meeting 2019
ABN AMRO Group N.V.
Gustav Mahlerlaan 10, Amsterdam
24 April 2019
Welcome
Mr Tom de Swaan
Chairman of the Supervisory Board
ABN AMRO Group N.V.
1. Opening remarks and announcements
1. Opening remarks and announcements
On the Record date, 27 March 2019, the issued capital of the company consisted
of:
940,000,001 ordinary shares
Of which 470,940,001 depositary receipts have been issued and listed on
Euronext Amsterdam (representing approximately 50,1% of the total issued
capital)
A total of 940,000,001 votes can be cast
1. Opening remarks and announcements
Agenda
1. Opening remarks and announcements
2. Annual report, corporate governance and annual financial statements
3. Dividend
4. Discharge
5. External auditor
6. Amendment to the articles of association
7. Composition of the Supervisory Board
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
9. Issuance of new shares by ABN AMRO Group N.V. and ABN AMRO Bank N.V. and acquisition of shares
or depositary receipt by ABN AMRO Group N.V.
10. Cancellation of (depositary receipts for) shares in the issued share capital of ABN AMRO Group N.V.
11. Any other business and conclusion
2. Annual report, corporate governance
and annual financial statements
2a. Report of the Executive Board in respect
of 2018
2a. Report of the Executive Board in respect of 2018
Mr Kees van Dijkhuizen
CEO ABN AMRO Group N.V.
Banking
for better,
for generations
to come
Purpose-led organisation to benefit all stakeholders
Clients
Effortless customer experience
Proactive and relevant advice
Safe, stable banking services
Employees
Purpose-led and values-driven culture
Improving the employee journey
Investors
Attractive returns
High capital return
A responsible investment proposition
Society
Integrate societal impact in decisions
Accelerate the sustainability shift
Megatrends
Climate change
Sharing economy
Ageing population
Continuously changing expectations
New technology
Increasing regulation
Safety and security
Unbundling of value chains
Digital ecosystems and partnerships
Disintermediation
OpenBanking
Societal and banking trends Stakeholder expectations
Strategy refresh: three pillars to help us live our purpose throughout the bank
Clear business opportunity
Engage with clients to support
the transition to sustainable
business model
Maintain strong DJSI score
Lead by example
Sustainability
Treasuring the customer
relationship
Customer-focused and data-driven
Effortless and recognizable
customer experience
Partner to deliver better services
and extend to adjacent industries
Customer experience
Improving the employee journey
Purpose-led and values-driven
culture
Product and process rationalisation
and optimisation
Continued I&T improvements
guided by business needs
Future-proof bank
Build on three pillars to the benefit of all our stakeholders: clients, employees, investors and society
Strategic steps taken to further improve profile and profitability
Sharpened C/I ratio to 56-58% by 2020
Nominal cost level 2020 lower than 2015
Focus on sustainability
Real Estate portfolio to average energy label ‘A’ in 2030, sustainable investments as the
norm and becoming a partner of choice to support clients in a circular business model
Continued IT Transformation and digitalisation
Strong digital offering. >70%% of retail sales digital
Peer-to-peer app Tikkie with more than 5 million users
CIB Update
Reduction of RWAs from 39 bn to 34 bn to improve ROE above 10% by 2021
Strategic focus Private Bank
Scalable franchise with strong local brands in core countries in NW Europe
New and decisive management team in place
Strong Dutch economy, a low interest rate environment
GDP growth annualised
0%
2%
4%
Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 2020
2016 2017 2018 Forecast
Eurozone NL
NIM bps
2)
120
150
180
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2017 2018
NIM
NIM adjusted
NIM 4Q rolling avg.
Dutch economy outperforming Eurozone 1) Net interest margin
1. Source: ABN AMRO Group Economics forecasts of 21 March 2019, CBS Statline
2. NIM adjusted for incidental items and accounting effect of mortgage penalties
Strong capital generation and return
EUR per share, % pay-out
Strong capital generation and return
15.5%17.0% 17.7%
18.4%
2015 2016 2017 2018
FL CET1 in %, Basel III
0.81 0.84
1.45
0.65
0.80
1.45
40% 45% 50%62%
2015 2016 2017 2018
Interim Final Dividend pay-out (%)
CET 1 remains strong
Good results in 2018, delivering on our key financial targets
1. Excluding the gain on PB Asia sale, the ROE was 13.4% and C/I was 61.2%
2017 2018 Target
ROE 14.5%1) 11.4% 10-13%
C/I ratio 60.1%1) 58.8%56-58% by 2020
<55% by 2022
CET1 ratio 17.7% 18.4%17.5-18.5%
(2018 & 2019)
Dividend
pay-out ratio 50% 62%
Additional distributions
considered above pay-out
of 50% of sustainable
profit
EUR m 2017 2018
Operating income 9,290 9,093
Operating expenses 5,582 5,351
Impairment charges -63 655
Profit 2,791 2,325
Total client loans 248,443 252,319
Development key financials Development key financial targets
2017 2018
FTEs 19,954 18,830
Dividend per share 1.45 1.45
Yield as per year-end 2017 & 2018 5.4% 7.1%
Good progress on non-financial targets
1. As reported in the Robeco SAM Yearbook
2017 2018 Target 2020
Gender
diversity in top25% 28% 30% women in the top
Gender
diversity in
subtop
28% 27% 35% women in subtop
DJSI ranking
Top 5% of banking sector
Top 5% of banking sector1
Top 5% of banking sector
Banking
confidence
monitor
3.2 3.3Leading among large
banks
Employee
engagement 79% 80% 80%
Group targets NPS
2017 2018 Target 2020
Retail Banking -9 -9 >= - 3
Private
Banking+12 -1 >= +3
Commercial
Banking-6 -2 >= +3
Corporate &
Institutional
Banking
+32 +45 >= +36
Share price performance since IPO
50%
75%
100%
125%
150%
ABN AMRO Euro Stoxx Banks
23 April 2019
EUR 21.70
Source: S&P Global Intelligence, 23 April 2019
20 November 2015
EUR 17.75
2b. Report of the Supervisory Board in
respect of 2018
2c. Presentation Employee Council
2c. Presentation Employee Council
Ms Arlene Bosman
Ad interim Chairman Employee Council
ABN AMRO Group N.V.
2d. Corporate Governance
2e. Implementation of remuneration policy
2e. Implementation of remuneration policy
Mr Arjen Dorland
Chairman Remuneration Committee
ABN AMRO Group N.V.
2f. Presentation and Q&A external auditor
The better the question. The better the answer. The better the world works.
General Meeting –24 April 2019
ABN AMRO Group N.V.Financial Statements 2018
Audit scope
Financial statements 2018
▪ Consolidated financial statements &Director’s report
▪ Quarterly reviews
▪ Integrated annual review 2018
▪ Corep / finrep and other prudential reporting
Timing
Apr – May ‘18: audit planning and Q1 review
Jun – Aug ’18: walkthroughs key processes and Q2
review
Sep – Nov ’18: test of key controls and Q3
review
Dec ’18 – Mar ’19: year end audit consolidated financial statements,
integrated annual review
Apr ’19 – Jun ’19: corep/ finrep and other
prudential reporting
Audit approach
Financial statements 2018
▪ Application of IFRS 9
▪ Estimation accounts which require management judgment
▪ Compliance with laws and regulations(Standard on Auditing 250) and Fraud(Standard on Auditing 240)
▪ Reliability and continuity of the information technology and systems
▪ What has continued?▪ Understand the business and its environment
▪ Top down, risk based
▪ Control environment / risk control framework
▪ Substantive procedures
▪ Multi-location audit
▪ Team (sector knowledge, specialists)
▪ What has changed?
▪ Increased number of hours of specialists
▪ Increased attention on new disclosurerequirements
Audit focus
Materiality
Financial statements 2018
▪ Independence
▪ Overall approach and scope of the audit
▪ Management letter
▪ Accounting policies applied
▪ Accounting estimates
▪ Significant difficulties encountered during the audit
▪ Quarterly review report
▪ Long form audit report 2018
▪ Audit differences above the threshold
▪ 5% of operating profit before taxation, EUR 1 5 0 million
▪ 2017: EUR 1 5 0 million
▪ Application of materiality
▪ Reporting threshold EUR 7.5 million
Topics discussed with those charged with
governance
Auditor’s report
Financial statements 2018
▪ Quarterly review reports
▪ Integrated Annual Review 2 0 1 8
▪ Prudential reporting
▪ Statutory audit subsidiaries
▪ Other assurance engagements
▪ Unqualified opinion 2018
▪ Scope
▪ Materiality
▪ Key audit matters and conclusion▪ Estimation uncertainty with respect to impairment
allowances for loans and receivables - customers
▪ Estimation uncertainty with respect to provisions for conduct, regulatory matters and restructuring
▪ Reliability and continuity of electronic data processing
▪ Director’s report / non financial information
▪ Going concern
Other results of our audit
Questions?
2g. Adoption of Audited Annual Financial
Statements 2018
Represented Capital General Meeting 2019
Represented votes General Meeting 2019
Present or represented at this ABN AMRO Annual General Meeting 2019 are
1194 shareholders and depository receipt holders
These represented at the Record Date (27 March 2019)
786,374,548 votes, or 83.66% of the total votes
Voting instructions
Voting instructions mobile device
Mobile Device
Please make sure you follow the instructions on the instruction card
During voting
The options are visible on your device
Press ‘for’, ‘against’ or ‘abstain’
Your choice is visible on your screen
Your last choice will be registered
2g. Adoption of Audited Annual Financial Statements
It is proposed to adopt the Audited Annual Financial
Statements 2018
Voting
item
2g. Adoption of Audited Annual Financial Statements
Adoption of the Audited Annual Financial Statements 2018
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
2g. Adoption of the Audited Annual Financial Statements
Adoption of the Audited Annual Financial Statements 2018
Vote is closed
Voting
item
3. Dividend
3a. Explanation dividend policy
3b. Proposal for dividend 2018
3b. Proposal for dividend 2018
It is proposed to adopt a final cash dividend of EUR 752 million or
EUR 0.80 per share over the financial year 2018
Voting
item
3b. Proposal for dividend 2018
Adoption of a final cash dividend of EUR 752 million or EUR 0.80
per share over the financial year 2018
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
3b. Proposal for dividend 2018
Adoption of a final cash dividend of EUR 752 million or EUR 0.80
per share over the financial year 2018
Vote is closed
Voting
item
4. Discharge
4a. Discharge of each member of the
Executive Board
4a. Discharge of each member of the Executive Board
It is proposed to discharge each member of the Executive Board in
office during the financial year 2018 ending on 31 December 2018
for the performance of his or her duties during that year
Voting
item
4a. Discharge of each member of the Executive Board
Discharge of each member of the Executive Board in office during
the financial year 2018 ending on 31 December 2018 for the
performance of his or her duties during that year.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
4a. Discharge of each member of the Executive Board
Discharge of each member of the Executive Board in office during
the financial year 2018 ending on 31 December 2018 for the
performance of his or her duties during that year.
Vote is closed
Voting
item
4b. Discharge of each member of the
Supervisory Board
4b. Discharge of each member of the Supervisory Board
It is proposed to discharge each member of the Supervisory Board in
office during the financial year 2018 ending on 31 December 2018
for the performance of his or her duties during that year.
Voting
item
4b. Discharge of each member of the Supervisory Board
Discharge of each member of the Supervisory Board in office during
the financial year 2018 ending on 31 December 2018 for the
performance of his or her duties during that year
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
4b. Discharge of each member of the Supervisory Board
Discharge of each member of the Supervisory Board in office during
the financial year 2018 ending on 31 December 2018 for the
performance of his or her duties during that year
Vote is closed
Voting
item
5. External auditor
5. External Auditor
Mr Tjalling Tiemstra
Chairman Audit Committee
ABN AMRO Group N.V.
5a. Report on functioning of external auditor
5a. Report on functioning of the external auditor
• The performance of the external auditor (EY) is evaluated on an annual
basis via an internal survey with a representative group of ABN AMRO
managers.
• This survey includes detailed questions regarding among others the
perceived independence, objectivity, professionalism, efficiency and
quality of work (including communication).
• The average result of EYs performance in this year’s evaluation is 3.4 on a
5-point scale (2017 survey result 3.5), which represents a ‘Satisfactory’
score.
5a. Report on functioning of the external auditor
• Main positive points are noted around independence, objectivity,
professionalism, expertise, quality of communication and the quality of the
EY core team. EY is perceived as being sufficiently professionally critical
and challenging.
• Room for improvement was observed around timely discussion of issues
with management of local entities, as well as creating consistency and
stability in staffing of EY teams and improving efficiency in execution mainly
at subsidiaries. Actions have already been agreed with EY to solve the
attention points noted, which will be monitored.
5b. Re-appointment of EY as external auditor for the
financial years 2019, 2020 and 2021
5b. Re-appointment of EY as external auditor
It is proposed to appoint EY as external auditor for the financial
years 2019, 2020 and 2021.
• 2018 was EY’s 3rd year as external auditor of ABN AMRO;
• Continuity is perceived as important and mandatory auditor’s
rotation is only due after 10 years;
• Based upon the performance of EY we therefore propose the AGM
to re-appoint EY for the audits of the bookyears 2019, 2020 and
2021;
• In 2021 we will propose an auditor for 2022 and possibly beyond.
Voting
item
5b. Re-appointment of EY as external auditor for the financial years 2019, 2020 and 2021
Appointment of EY as external auditor for the financial years 2019,
2020 and 2021.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
5b. Re-appointment of EY as external auditor for the financial years 2019, 2020 and 2021
Appointment of EY as external auditor for the financial years 2019,
2020 and 2021.
Vote is closed
Voting
item
6. Amendment to Articles of Association
6. Amendment to the Articles of Association
It is proposed to the General Meeting to resolve:
to amend the Articles of Association of ABN AMRO Group N.V. in
order to allow for the appointment of a statutory auditor for a
period of maximum three years; and
to authorize each (deputy) civil law notary and employee of De
Brauw Blackstone Westbroek, to have the deed of amendment of
the Articles of Association of ABN AMRO Group N.V. executed.
Voting
item
6. Amendment to the Articles
Authorisation from the General Meeting to resolve:
to amend the Articles of Association of ABN AMRO Group N.V. in
order to allow for the appointment of a statutory auditor for a
period of maximum three years; and
to authorize each (deputy) civil law notary and employee of De
Brauw Blackstone Westbroek, to have the deed of amendment of
the Articles of Association of ABN AMRO Group N.V. executed.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
6. Amendment to the Articles
Authorisation from the General Meeting to resolve:
to amend the Articles of Association of ABN AMRO Group N.V. in
order to allow for the appointment of a statutory auditor for a
period of maximum three years; and
to authorize each (deputy) civil law notary and employee of De
Brauw Blackstone Westbroek, to have the deed of amendment of
the Articles of Association of ABN AMRO Group N.V. executed.
Vote is closed
Voting
item
7. Composition of the Supervisory Board
7a. Notification of the Supervisory Board
vacancies
7b. Opportunity to make recommendations by the
General Meeting, with due regard of the profiles
7c. Appointment of new members of the
Supervisory Board
7c. (i) Verbal introduction and motivation by
Anna Storåkers
7c. (i) Verbal introduction and motivation by Anna Storåkers
Anna Storåkers
Proposed member of the Supervisory Board
ABN AMRO Group N.V.
7c. (ii) Verbal introduction and motivation by
Michiel Lap
7c. (ii) Verbal introduction and motivation by Michiel Lap
Michiel Lap
Proposed member of the Supervisory Board
ABN AMRO Group N.V.
7c. (iii) Appointment of Anna Storåkers as
member of the Supervisory Board
7c. (iii) Appointment of Anna Storåkers as member of the Supervisory Board
It is proposed to appoint Anna Storåkers as member of the
Supervisory Board.Voting
item
7c. (iii) Appointment of Anna Storåkers as member of the Supervisory Board
Appointment of Anna Storåkers as member of the Supervisory
Board.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
7c. (iii) Appointment of Anna Storåkers as member of the Supervisory Board
Appointment of Anna Storåkers as member of the Supervisory
Board.
Vote is closed
Voting
item
7c. (iv) Appointment of Michiel Lap as
member of the Supervisory Board
7c. (iv) Appointment of Michiel Lap as member of the Supervisory Board
It is proposed to appoint Michiel Lap as member of the Supervisory
Board.Voting
item
7c. (iv) Appointment of Michiel Lap as member of the Supervisory Board
Appointment of Michiel Lap as member of the Supervisory Board.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
7c. (iv) Appointment of Michiel Lap as member of the Supervisory Board
Appointment of Michiel Lap as member of the Supervisory Board.
Vote is closed
Voting
item
8. Merger between ABN AMRO Group N.V.
and ABN AMRO Bank N.V.
Simplification of the ABN AMRO group structure
Current situation
(Pre Merger)
Merger with share exchange
1 AAB share for 1 AAG share
To be situation
(Post Merger)
Trust Office(STAK)
ABN AMRO Group N.V.
(AAG)
ABN AMRO Bank N.V.
(AAB)
NLFIDR-holders
(exchange listed)
ABN AMRO Bank N.V.
(Acquiring Company)
ABN AMRO Group N.V.
(Disappearing Company)
Transfer of all
assets &
liabilities
Trust Office(STAK)
NLFIDR-holders
(exchange listed)
ABN AMRO Bank N.V.
(AAB)
Trust Office(STAK)
NLFIDR-holders
(exchange listed)
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
Positive impact simplification company structure, no changes to:
rights of shareholders or DR-holders and trading of their instruments;
number of outstanding of shares or DRs (no dilution);
group structure of ABN AMRO Bank N.V., the foreign entities or other group
companies, working procedures, operational processes;
composition of Executive Board, Supervisory Board and Executive Committee;
credit ratings of ABN AMRO Bank N.V. and all capital and funding instruments
issued by the bank, other than a positive effect on regulatory capital ratios.
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
4
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
The benefits of the Merger are 5.4bn, or +5.1% for the Total Capital position of ABN AMRO. For the
Leverage Ratio the effect is +0.2%
The benefits are gained once the Merger is effectuated and will carry on going forward
The absolute amounts and effects on the other capital ratios are displayed in the table below:
Capital ratios improve following the optimisation
Q4 2018
Reported
ABN AMRO Group
pro forma
ABN AMRO Bank
(after Merger)
Improvement
following
a Merger
Capital in EUR m
CET1 19,346 19,346 0
AT1 950 1,982 +1,032
Tier 1 20,296 21,328 +1,032
Tier 2 3,090 7,446 +4,356
Total capital 23,386 28,774 +5,388
Capital ratios
CET1 18.4% 18.4% +0.0%
Tier 1 19.3% 20.2% +1.0%
Total capital 22.2% 27.3% +5.1%
Leverage 4.2% 4.4% +0.2%
Impact of the proposed simplification of company structure on key ratios
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
It is proposed to merge ABN AMRO Group N.V. with ABN AMRO
Bank N.V.Voting
item
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
8. Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
Merger between ABN AMRO Group N.V. and ABN AMRO Bank N.V.
Vote is closed
Voting
item
9. Issuance of new shares by ABN AMRO Group N.V. and ABN
AMRO Bank N.V. and acquisition of shares or depositary receipts
by ABN AMRO Group N.V.
9. Issuance and acquisition of shares
The authorisations to issues shares, to exclude pre-emptive rights and to acquire
(depositary receipts for) shares allow ABN AMRO flexibility and the ability to
respond quickly to comply with regulatory requirements.
9a. Authorisation to issue shares and grant
rights to subscribe for shares
9a. Authorisation to issue shares
It is proposed to authorise the Executive Board to issue ordinary
shares and to grant rights to subscribe for such ordinary shares
up to a maximum of 10% of the issued share capital
for a period of 18 months
subject to the approval of the Supervisory Board
Voting
item
9b. Authorisation to limit or exclude pre-
emptive rights
9b. Authorisation to limit or exclude pre-emptive rights
It is proposed to authorise the Executive Board to limit or exclude
pre-emptive rights in connection with the issue authorisation granted
under agenda item 9(a).
for a period of 18 months
subject to the approval of the Supervisory Board
Voting
item
9c. Authorisation to acquire shares or
depositary receipts
9c. Authorisation to acquire shares or depositary receipts
It is proposed to authorise the Executive Board to acquire shares or
depositary receipts in ABN AMRO Group N.V.’s own capital
for a period of 18 months
subject to the approval of the Supervisory Board and the ECB and other
relevant regulatory authorities
on the stock exchange or through other means (including but not limited to
by means of acquiring derivatives, or private or over-the-counter
transactions, block trades or otherwise)
at a price between the nominal share value and the highest price traded on
Euronext on the preceding or trading day of the relevant transaction
limited to 10% of the issued share capital of ABN AMRO Group N.V.
Voting
item
9a. Authorisation to issue shares and grant rights to subscribe for shares
Authorisation of the Executive Board to issue shares and grant rights
to subscribe for shares
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
9a. Authorisation to issue shares and grant rights to subscribe for shares
Authorisation of the Executive Board to issue shares and grant rights
to subscribe for shares
Vote is closed
Voting
item
9b. Authorisation to limit or exclude pre-emptive rights
Authorisation of the Executive Board to limit or exclude pre-emptive
rights
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
9b. Authorisation to limit or exclude pre-emptive rights
Authorisation of the Executive Board to limit or exclude pre-emptive
rights
Vote is closed
Voting
item
9c. Authorisation to acquire shares or depositary receipts
Authorisation of the Executive Board to acquire shares or depositary
receipts for shares in ABN AMRO Group N.V.’s own capital
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
9c. Authorisation to acquire shares or depositary receipts
Authorisation of the Executive Board to acquire shares or depositary
receipts for shares in ABN AMRO Group N.V.’s own capital
Vote is closed
Voting
item
10. Cancellation of (depositary receipts for) shares
in the issued share capital
10. Cancellation of (depositary receipts for) shares in the issued share capital
It is proposed to the General Meeting to resolve to cancel
(depositary receipts for) shares in the issued share capital of ABN
AMRO Group N.V. held by ABN AMRO Group N.V.:
At the proposal of the Executive Board
Subject to approval of the Supervisory Board
Subject to approval of the ECB and other relevant regulators
Limited to a maximum of 10% of the total issued share capital of
ABN AMRO Group N.V.
For a period of 18 months
Voting
item
10. Cancellation of (depositary receipts for) shares in the issued share capital
Resolution of the General Meeting to cancel (depositary receipts for)
shares in the issued share capital of ABN AMRO Group N.V. held by
ABN AMRO Group N.V.
Vote is open
Voting
item
Please make your choice
1 = For 2 = Against 3 = Abstain
10. Cancellation of (depositary receipts for) shares in the issued share capital
Resolution of the General Meeting to cancel (depositary receipts for)
shares in the issued share capital of ABN AMRO Group N.V. held by
ABN AMRO Group N.V.
Vote is closed
Voting
item
11. Any other business and conclusion
Questions?
Thank you for your attendance & please join us for drinks in the
lounge outside this conference room