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About Tam Tickets :- Intro
Tam Tickets is a full featured, and reliable help-desk ticket support system.
It is great for users and businesses who wish to keep track of and manage support requests online.
You can create multiple users, search tickets, add multiple departments , create custom priorities and much much more.
Carbonsoft solutions pvt ltd
Adding departments Six user permission levels Graphical representation
Carbonsoftsolutions pvt ltd
Tam Ticket features :-
1) Easy to use with a clean design2) User Registration3) Ticket Search4) create and reply to tickets via email). 5) Pushover Notifications6)Mass Open/Close/Delete Tickets7) Custom Priorities .
Tech info :-
Compatible Browsers IE9, IE10, IE11, Firefox, Safari, Opera, Chrome
Technical specifications :-
Product tech info :-
Tam Tickets is written in PHP5.3 and uses a MySQL5 database.
Tam Tickets is a "Web Application" that must be installed on a Web Server.
PHP LDAP( light weight directory access protocol ) (for Active Directory support).
Permission Features Ticket Access Use
AdministratorAll Features (Profile, Tickets, Tickets Mass Moderate, Users, Settings)
All TicketsThis should only be given to technical users that are completely trusted with the system.
Global Moderator Profile, Tickets, Tickets Mass Moderate All Tickets Allows access to every ticket in
the system.
Moderator Profile, Tickets, Tickets Mass Moderate
Add/Edit/Delete/View (all tickets in departments that the user is a member of).
Department Manager
Staff Profile, TicketsAdd/View and basic Edit (all tickets in departments that the user is a member of).
Support Staff
User Profile, TicketsAdd/View and basic Edit (only tickets assigned to or created by the user).
Contractor
Submitter Profile, Tickets Add/View and basic Edit (only tickets created by the user). Client/End User
Carbonsoft solutions pvt ltd
Demo link:-
url : http://vjsai.com/tamtickets/
username : varunpassword : 1234
