About UsAn introduction to Network Rail

London King’s Cross

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Contents04 A better railway for a better Britain

06 Network Rail in numbers

08 Our structure

10 Our routes

12 The national framework

14 Who’s who at Network Rail

networkrail.co.uk

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A better railway for a better BritainEvery day, more than 4.6 million train journeys are made in the UK. People depend on Britain’s railway for their daily commute, to visit friends and loved ones and to get them home safe every day.

Safe

Reliable

Ef cient

Growing

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We have driven down the cost of operating

and running the railway by 40% per

passenger kilometre in the last ten years

By 2021, there will be 6,400 new train

services a week running across the

country

38% reduction in number of incidents

causing delays between 2007/8 and

2017/18

We have reduced train accident risk by 38% in the last five years

The railway is crucial to Britain’s prosperity. It connects people with jobs, goods with markets, and stimulates new housing and economic growth. The railways are the economic arteries of the nation.

We run the safest major railway in Europe. At the same time, Britain’s railway is Europe’s fastest growing, with the number of rail journeys doubling in the last 20 years and forecast to increase by another 40% by 2040. It is a growing industry, which offers not only prosperity and connectivity at home, but opens export opportunities for British businesses overseas.

Network Rail owns and operates Britain’s railway infrastructure; that’s 20,000 miles of track, 30,000 bridges and viaducts and thousands of tunnels, signals, level crossings and points. We also manage rail

timetabling and operate 20 of the largest stations. Our role is to provide a safe, reliable and efficient railway, while growing and upgrading the network to better serve passengers and freight.

Through our Railway Upgrade Plan, we are delivering £130m of improvements every week. Working in partnership as one railway, alongside the Government and industry, we are making a £50bn investment, spreading opportunity across the country. This means more trains, and services that are faster, more reliable and more comfortable. This is the biggest and most ambitious upgrade the network has seen in over 150 years, and our great people are delivering it.

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Birmingham New Street

Network Rail is a public company, answerable to the Department for Transport (DfT) and Transport Scotland. Our customers are the companies that pay to use our infrastructure to provide passenger and freight services.

While the majority of our funding comes from Government, we are increasing our partnerships with third parties and generating funds from our commercial estate to reinvest in the railway.

The Office of Rail and Road (ORR) is an independent safety and economic regulator of the railway. The ORR makes sure we meet the needs of our customers, passengers and freight users, as well as being a good neighbour to the 22 million people living or working within 500 metres of the railway.

train journeys taken every day4.6m

Safest major railway in Europe

Second highest levels of passenger satisfaction in Europe (after Finland)

in number of incidents causing delays between 2007/8 and 2017/18

reduction38%

6,400

spent every week on improvements for passengers through our Railway Upgrade Plan

£130mextra seats into major cities

across the UK by 2019

170,000

new carriages by 20217,000

Network Rail in numbers

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employees38,000

apprentices trained in the last 10 years

2,000of the UK’s entire infrastructure spend is

delivered by Network Rail. We are Britain’s biggest builder.

22%

projects are taking place across the UK to renew and improve

the railway

15,000Some of our major projects return £4 of economic benefit for every

£1 invested

companies in our supply chain, 2,500 are SMEs

of our supply chain spend is with British companies

4,000 98%

jobs supported through our supply chain117,000

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Our structure

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Network Rail is customer focused. We run the company through devolved route businesses that understand how to meet customer needs.

We operate in a matrix structure, which means we work collaboratively across functions. This structure is made up of nine route businesses, group functions and route support services.

Eight of the route businesses manage and run the railway network in a defined geographical area and work closely with local train operating companies to deliver the best service possible for their passengers. The ninth route operates nationally serving freight and long distance operators.

Anglia London North East and East Midlands

London North

Western

South East

Wales Wessex Western Freight and

National Passenger Operators

Route Support

Group Functions

Corporate Core Chief Executive Office and Executive Committee, Finance (including Risk and Internal Audit, NCB), Property, Corporate Communications, Legal, Corporate Services and Human Resources

System Operator

Technical Authority This is the Safety, Technical and Engineering Directorate

Routes are integrated, customer focused, business units

Undertakes core corporate and group activities including business strategy, functional policy making and assurance

Industry wide coordination of those activities required to optimise the overall use of the network for the benefit of all users

Policies, standards, new technology, benchmarking, lateral learning, competency frameworks and health and well-being

The provision of services, agreed by the routes to allow them to benefit from economies of scale and the optimisation of critical resources

The industry-wide programme accelerated digital modernisation of the railway, plus associated route services

Develop, design and deliver enhancement and other large complex capital projects for the routes

Group Digital Railway

Route Services DirectorateSupply Chain Operations, IT, Business Services, Contracts and Procurement, Network Rail Consulting

Infrastructure Projects

Scotland

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Edinburgh Waverley

As part of our matrix structure, our critical central functions support our nine route businesses; these are the System Operator, Technical Authority, Route Services, Infrastructure Projects and Digital Railway. In addition to these, there is a small corporate core that covers activities such as business strategy, functional policy, legal and corporate assurance, and communications.

The matrix structure has been designed to make sure that our routes are supported by a national framework. This allows us to deliver in a fair and competitive way for our customers across the UK.

Network Rail is changingIn 2014 a matrix organisation was put in place at Network Rail, moving from a centralised organisation to one comprising devolved businesses operating within a national framework.

At the same time, we set out our plan to increase the capacity of the railway using digital technology, and we completely reformed our performance management systems, introducing transparent scorecards to best serve our customers and taxpayers.

In 2016, we launched our transformation plan, ‘Delivering for our Customers’. This sets out how Network Rail would transform to be a public sector organisation that behaves like a private sector business.

This plan set out our strategy to become a business driven by being customer focused and cost competitive, with an improved commercial capability to attract private investment. The plan also demonstrated how we would improve our safety culture, be caring and collaborative, and focus on the critical task of increasing capacity to accommodate passenger growth.

You can read more about our transformation here: www.networkrail.co.uk/transformation

Our routesOur nine customer focused route businesses run the railway. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers.

Each route is a large, complex business in its own right, employing thousands of people and responsible for billions of pounds of expenditure every year. They are run by a managing director and a senior leadership team who are accountable for effectively and efficiently delivering for customers and key stakeholders. These outcomes are made visible through route and customer scorecards.

In Scotland, the route and the train operating company form an alliance, Scotrail. The aim of this partnership is to improve the railway in Scotland for customers by working better together. Both the route and the train operator work to achieve common objectives, they are led by a single managing director, who is a member of the Executive Committee and reports to our Chief Executive.

More about who’s who at Network Rail on pages 14-15.

Based on turnover, number of employees and expenditure, Network Rail’s routes are the equivalent of many FTSE 250 companies

Did you know?

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Network Rail Routes

Anglia

London North Eastern and East Midlands (LNE&EM)

London North Western (LNW)

Scotland

South East

Wales

Wessex

Western

Freight and National Passenger Operators (FNPO)

Our critical central services which support the nine route businesses are formed of group functions and route support services. The group functions include the System Operator, the Technical Authority and the corporate core which provide key capabilities such as co-ordination and optimisation of the network as well as common standards. The route support services deliver economies of scale, are accelerating digital modernisation of the railway and deliver large capital projects for the routes.

This framework enables the routes to operate as an integrated system, where the needs of all of our customers and stakeholders, irrespective of location, are treated in a fair and transparent way.

The national framework

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Our Group Digital Railway function is enabling the accelerated introduction of a digital railway, working with our Infrastructure Projects team and with route businesses.

Did you know?

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Digital Railway is a huge industry change programme, driven by a central team tackling Britain’s rail capacity crunch by accelerating the digital modernisation of the railway. This will allow more services to run on the existing infrastructure than is currently possible. The Digital Railway programme is critical to Britain’s success in the future.

Our Technical Authority (Safety, Technical and Engineering Directorate) provides the routes with a common set of rules and standards including rules on technical and safety related matters, as well as expertise in specialist areas. It also provides the routes with access to technical resources to support improvement and solutions to systemic issues.

System Operator Technical Authority

Route ServicesGroup Digital RailwayInfrastructure Projects

The System Operator is an impartial and expert function which leads on the long-term planning of the network on behalf of the industry. Their role is to decide how to best use the scarce capacity we have and how we best invest to create new capacity while providing insight on where capacity constraints may emerge.

Route Services offers the services and activities that all the route businesses are likely to need, at a competitive cost, and to their overall benefit. In a multi-business network, it makes efficient economic sense to have, for example, one IT department, one financial invoicing centre, one logistical business and to manage procurement so that economies of scale can be leveraged. Key to ensuring that these services remain cost competitive is our focus on a market competitive, ‘do or buy’ mind-set.

Infrastructure Projects (IP) increases capacity on the network for passengers by developing, designing and delivering enhancements and large complex projects on the routes behalf. IP’s specialty is delivering projects in a ‘live railway’ environment, working and building in an exacting, choreographed way to complete as much work as possible in small access windows when trains aren’t running. We have made it easier for third parties to invest in the railway and for other project delivery companies to work on the railway in order to drive innovation, reduce costs and directly benefit passengers and taxpayers.

David WabosoManaging Director, Group Digital Railway

Mark CarneChief Executive

Susan CooklinRoute Services Director

Graham HopkinsGroup Safety, Technical and Engineering Director

Phil HuftonManaging Director, England and Wales

Alex HynesManaging Director, Scotrail Alliance

Jo KayeManaging Director, System Operator

Francis PaonessaManaging Director, Infrastructure Projects

Alison RumseyGroup HR Director

Who’s who at Network Rail

Executive Committee

Jeremy WestlakeChief Financial Officer

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Caroline MurdochGroup Communications Director

38,000 people work at Network Rail. Keeping Britain moving and building a better railway for the future is full of challenges and our people are some of the most committed and dedicated in the country.

Did you know?

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Meliha DuymazAnglia

Sir Peter Hendy CBEChair

John HalsallSouth East

Mark LangmanWestern

Rob McIntoshLondon North Eastern & East Midlands (LNE&EM)

Andy ThomasWales

Alex HynesScotland

Martin FrobisherLondon North Western (LNW)

Becky LumlockWessex

Paul McMahonFreight and National Passenger Operators (FNPO)

Route Managing Directors

Our BoardMark Carne Chief Executive

Jeremy Westlake Chief Financial Officer

Rob Brighouse Non-Executive Director

Richard Brown Non-Executive Director

Sharon Flood Non-Executive Director

Chris Gibb Non-Executive Director

Silla Maizey Non-Executive Director

Michael O’Higgins Non-Executive Director

Mike PutnamNon-Executive Director

Bridget Rosewell Senior Independent Director

Network Rail Limited1 Eversholt StreetLondon NW1 2DN

Tel 020 7557 8000

networkrail.co.uk

Company number: 4402220Registered in England and Wales

For more information, please contactpublicaffairs@networkrail.co.uk