Connect the power supply of the Ultra Hub Plus to the power socket.

Turn on your Ultra Hub Plus by pressing the power button (ON/OFF) on the rear panel.

Vodafone Ultra Hub Plus

Quick Start Guide

Wait for the 3G/4G LED light to go either solid blue or purple (refer to LED chart below). Your internet service is now online using 3G or 4G.

About your Vodafone Ultra Hub Plus

Reset pinhole

WPS button

USB port

ON/OFF switch

WAN port (used for Fibre connections)

DSL line

3 Gigabit LAN ports

Telephone port

Power

(Below) Wi-Fi network name and password. Includes details to access

modem configuration

Your Vodafone Ultra Hub Plus easily and reliably connects your smartphones, tablets and computers to the internet letting you make the most of Vodafone Broadband.

LED lights

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Important info at a glance

Wi-Fi Network NameThis is the name of the Wi-Fi Network

To change your modem settings, go to this URL and enter the username/password found here on the modem

Wi-Fi PasswordEnter the Wireless Key found here on your modem

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If you have Fibre already in your home*

Perfect Start - get online while you wait for Fibre

Connect your devices to the Ultra Hub Plus

Connect over Wi-Fi: Locate the network name and password found on the underside of the Ultra Hub Plus. If your Wi-Fi device supports 5GHz you should connect to the vodafoneXXXXXX-5 network for best performance.

To change the Wi-Fi name and password see ‘Change advanced modem settings’ section of this guide.

Connect your wired devices: Connect your computer to any of the 3 yellow LAN

ports on your Ultra Hub Plus. You can use the supplied LAN cable.

If you are using Vodafone TV, ensure your set-top box is cabled directly to the Ultra Hub Plus to ensure you get the best performance.

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Connect the power supply to the wall socket and press the ON/OFF switch on the Ultra Hub Plus. Ensure the service terminal device (e.g Chorus ONT) is also on.

Connect the cable labelled LAN/WAN between the WAN port of the Ultra Hub Plus and port 1 of your service terminal. The internet light on the Ultra Hub Plus will turn green once the internet is online.

If you‘ve purchased a home line as well and your installer hasn‘t connected it, simply plug your phone into the PHONE port.

Connect your devices either via cable or Wi-Fi.

* Existing installations will already have a service terminal device

located on a wall.

SAMPLE ONLY

View the label located on the underside of your Vodafone Ultra Hub Plus. BELOW IS A SAMPLE LABEL.

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Service Terminal

INTERNET

(Green solid) Connected to the Internet

(Green blinking slow) Establishing connection

(Red blinking fast) No internet connection

TELEPHONE

(Green Solid) Telephone line registered

(Green blinking fast) Incoming call

(Green blinking slow) Outgoing call

(Red Solid) Telephone line not registered

Change advanced modem settings

You can easily configure your Ultra Hub Plus, e.g change your Wi-Fi password, through an internet browser.

Make sure you are connected to the Ultra Hub Plus (either cabled or Wi-Fi).

1 Open the browser and enter http://192.168.1.1 or http://ultraplus.hub in the address bar

2 Enter the username and password indicated on the underside label of your Ultra Hub Plus

3 Select from the top right drop down list which mode you wish to use. Basic or Advanced

Mobile Data Notice

Please do not remove the supplied SIM card from the Ultra Hub Plus SIM slot unless instructed to by a Vodafone representative. Connecting to the Mobile Data service is subject to the associated data SIM plan allowance and charges.

Mobile data performance is dependent on network coverage conditions. Re-positioning of the Ultra Hub Plus for optimised mobile coverage may be needed, e.g near a window.

© Vodafone New Zealand 2018. Vodafone and the Vodafone logos are registered trademarks of the Vodafone Group. Other products and company names mentioned may be trademarks of their respective owners. Vodafone New Zealand

What do the LED lights mean?

What do I do if I can not browse the internet and / or use the phone?

If you have previously been able to browse the internet and / or talk on the phone before, check that your Ultra Hub Plus cables are connected properly. Restart your Ultra Hub Plus and connected device e.g computer, tablet, by turning them off and on again. Often connection issues are resolved this way.

Where should I place my Ultra Hub Plus?

To get the best performance, it is recommended you place your Ultra Hub Plus in a ventilated place away from heat sources. To maximise Wi-Fi coverage, we suggest putting it in a vertical position, clear of obstacles and as high as possible. Don‘t put it away out of sight (e.g in a cupboard).

Can I turn off the modem when I‘m not using it?

If you use phone services, the router must always be turned on and connected to the telephone jack so that you can make or receive calls. It is safe to leave it on even if you only use the internet and it uses little power.

Do I have to use the material supplied in the box?

Vodafone recommends that you use the components that are in the box. They have all passed strict quality control and help ensure best performance compared to older or other possibly damaged cables.

Can I configure the ports on my Ultra Hub Plus?

If you have games applications that need to configure their connection ports, you can do that in the internet section of the Ultra Hub Plus configuration pages. To access this, see the Change advanced modem settings section above.

If you have a telephone line, this is important:

If your phone is connected through the Ultra Hub Plus and there is a power blackout or your Ultra Hub Plus is disconnected from the internet you will not be able to make or receive phone calls, including calls to emergency or other services.

Frequently Asked Questions

WIFI

(Green solid) WiFi connection available

(Green blinking slow) WiFi disabled by schedule

(Green blinking fast) Synchronization WPS

Where can I find more help or support for my Ultra Hub Plus?

Visit vodafone.co.nz/help/broadband-and-tv/modem-support for help with set up of your Vodafone Ultra Hub Plus. Also, watch Vodafone Ninja videos to talk you through set up and tips on how to get the best from your broadband connection.

Visit vodafone.co.nz/welcome for all your service set up and usage needs.

Visit community.vodafone.co.nz to join into customer discussions and support forums.

ver 1.0

3G/4G

(Black) No mobile data connection

(Blue solid) 3G mobile connection

(Purple) 4G mobile connection

(Red blinking) SIM Card deactivated or removed while connected

(Blue blinking) Establishing connection

Top tips to get the most from your Wi-Fi

1. Position is everything. Place your Ultra Hub Plus in the most central place in the house, ideally 1 metre or more above floor level.

2. Don’t hide your Ultra Hub Plus away. Each wall or obstacle the signal has to pass through can reduce your Wi-Fi signal.

3. Keep your Ultra Hub Plus at least 1 metre away from kitchen appliances and devices such as baby monitors, hair dryers and cordless phones.

4. If your devices support it, connect to the 5Ghz Wi-Fi band as preference over the 2.4Ghz Wi-Fi band.

5. If you have multiple devices using your internet connection, consider using cabled connections where possible or Wi-Fi extenders to cover harder to reach areas.