A C C O M PA N Y O U R C L I E N T S

T H R O U G H A N E X C E P T I O N A L

O M N I C H A N N E L

J O U R N E Y

A FA M I LY S TORY

LOUIS VUITTON

Founder and Visionary

1821-1892

LOUIS VUITTON

Founder and Visionnary 1821-

1892

GEORGES VUITTON

Inventor

1857-1936

A FA M I LY S T O R Y

GEORGES VUITTON

Inventeur 1857-

1936

GASTON-LOUIS VUITTON

Collector and Traveller 1883-1970

A FA M I LY S TORY

A S N I È R E S, A W OR K S H OP T H AT S TA N D S T H E T E S T OF T I M E

IDENTITY

IDENTITY

Tradition

IDENTITY

Savoir-faire

IDENTITY

Audacity

IDENTITY

Personalization

Creative fields

IDENTITY

IDENTITY

+19 000 EMPLOYEES

49% in stores

31% in workshops

20% in support functions

60 + COUNTRIES

460 + STORES 10 Eco sites

Phone orders in 16 countries

IDENTITY

Business model

EXCLUSIVE RETAIL NETWORK

CONTROL OF THE VALUE

CHAIN, FROM DESIGN TO

PRODUCTION AND

DISTRIBUTION

C R E A T I O N M A N U F A C T U R I N G D I S T R I B U T I O N

w e h a v e t o e n r i c h

A strong business model

OUR DISTRIBUTION, OUR RETAIL NETWORK

A w o r l d w i d e m u l t i - c h a n n e l p r e s e n c e

1 Worldwide Central & 10 Regional Warehouses

10 Ecommerce Sites 460 Stores

W e n e e d t o b r e a k s o m e s i l o s t o r e a c h a n o m n i c h a n n e l p r e s e n c e

P e o p l e s t i l l t h i n k i n t e r m s o f “ t h e i r s t o c k ” i n s t e a d o f h a v i n g a

n o b o u n d a r i e s a p p r o a c h

OUR APPLICATIONS

A q u i c k , k n o w n b y o u r s t a f f y e t a g i n g P O S s y s t e m

B u t p e r i p h e r a l s i n - h o u s e s o l u t i o n s w h i c h c o v e r p a r t i a l l y

o m n i c h a n n e l d e m a n d s

Store and Warehouse

Transfers

Click & Collect Transfers Reception Ecommerce In Store

CHALLENGE

How to make converge

an exceptional client experience

our brand desirability

with client associates efficiency

and passion?

ONE RETAIL D i g i t a l S t o r e s I S S u p p l y F i n a n c e s

A 1 6 y e a r o l d s t o r y …

Our Website

Our Mobile Site

Our Repairs Solution Our Personalization

Solution

&

A 1 6 y e a r o l d s t o r y … w e h a v e d e c i d e d t o b u i l d o n ,

f o r a s t r e a m l i n e d a n d i n t e g r a t e d c l i e n t & r e t a i l I S

l a n d s c a p e

&

Warehouses

Applications & data

Clients

Applications & data

&

1 – ORDER TAKING

2 - DETERMINING PICKING LOCATION

3 – FOLLOWING ORDER

ORACLE COMMERCE (ATG 11.1) Client interface

ORDER MANAGEMENT SYSTEM V16 (order follow up)

ORDER BROKER V16 (engine)

XSTORE Mobile V16

XSTORE V16 (store user interface)

XOFFICE / XCENTER V16 (engine)

1

1

2

3

Standard

To be built with standard components

Client advisor interface Client interface

S i m p l i f i e d I S l a n d s c a p e &

Store &

Warehouse

Transfers

Gift

Certificates

Endless

Aisles

POS Floor

and Stock

Transfers

Reception

Click and

Collect

What do we get?

1/ A modern POS

2/ Mobility

3/ Omnichannel

4/ Simplified store functions

5/ Integration with markets given: EFT, detax, RFID

And a stronger relationship with a key partner

When simplification brings efficiency

1/ CLIENT ADVISORS from both stores and CSC

• Intuitive unique tool to manage omnichannel and sales : quicker sales, easy order, less reservations

• Quicker and easier access to pertinent products and client information : quicker sales

• Mobile POS and mobile connected payment : easy and mobile

3 / Stores BOH and SUPPLY

• Less overstock and less reverse

• Products obsolescence diminished

• Less manipulation, less defective products

• Omnichannel and replenishment orders grouped

6/ RETAIL TRAINING • Capitalize on learning apps : Product training material lighten

4/ WAREHOUSES • One physical stock for both region and ecommerce activities: less products manipulation and less space

5/ IS • - 6 solutions among which RMS

Productivity in stores and CSC

Retail learning, sales admin and sales accounting concentrating

on added value tasks

Stock optimization automated

Less applications to maintain

Warehouses productivity

2/ CLIENTS • Seamlessly taken care of

• Distant services

We just began our journey

See you next year after our first stores are live

New omnichannel

POS in the pilot

country

Digital touchpoints going omni Worldwide deployment

A C C O M P A N Y O U R C L I E N T S

T H R O U G H A N E X C E P T I O N A L

O M N I C H A N N E L

J O U R N E Y

i n p a r t n e r s h i p w i t h