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Accountability Accountability Matters!Matters!
Illinois All Employee Training Illinois All Employee Training ConferenceConference
March 1, 2005March 1, 2005Decatur, IllinoisDecatur, Illinois
Dan D. Lawson, DirectorDan D. Lawson, DirectorStrategic and Performance Planning Strategic and Performance Planning DivisionDivision
ObjectivesObjectives
Driving forces – Why?Driving forces – Why? Agency priorities – What?Agency priorities – What? Field office business tools - Field office business tools -
How?How? The futureThe future
10,000 ft. Perspective10,000 ft. Perspective
Driving Forces Driving Forces
““First and most critically First and most critically is the President’s very is the President’s very clear signal that he wants clear signal that he wants his administration and our his administration and our government to be results-government to be results-orientedoriented.” .”
June 20, June 20, 2001 GOVEXEC.COM 2001 GOVEXEC.COM
(Government Executive)(Government Executive)
GPRA – Government Performance and Results Act
PMA – President’s Management Agenda
PART – Program Assessment Rating Tool
Budgets
Congress and Oversight
Leadership commitment
GPRAGPRAThe Bush administration is The Bush administration is determined to put determined to put teethteeth behind the 1993 behind the 1993 Government Performance Government Performance and Results Act (GPRA) and Results Act (GPRA)
Sean O’Keefe, deputy director of the Sean O’Keefe, deputy director of the Office of Office of Management and Budget.Management and Budget.
President’s Management Agenda(PMA)
Strategic Management of HumanStrategic Management of Human Capital Capital
Competitive SourcingCompetitive Sourcing Improved Financial Performance Improved Financial Performance Expanding e-government Expanding e-government Budget and Performance Budget and Performance
IntegrationIntegration
PART -PART - Evaluates Evaluates Programs in Four Programs in Four
Critical AreasCritical Areas Program Purpose and Design – Program Purpose and Design –
20%20%
Strategic PlanningStrategic Planning – 10% – 10%
Program Management – 20%Program Management – 20%
Program Results and Program Results and AccountabilityAccountability – 50% – 50%
PARTPART Key Key QuestionsQuestions
Does the program have a limited number of specific, ambitious long-term performance goals that focus on outcomes and meaningfully reflect the purpose of the program?
Outcomes-based goals!Outcomes-based goals!
PART Key QuestionsPART Key Questions
Does the program have a limited number of annual performance goals that demonstrate progress toward achieving the long-term goals?
Demonstratable Progress!Demonstratable Progress!
So what? - Possible PART So what? - Possible PART ImpactsImpacts
ProgramProgram will be fully will be fully fundedfunded or, or,
ProgramProgram will be will be funded, pending funded, pending improvementsimprovements or, or,
ProgramProgram will be will be transferredtransferred to a to a more efficient agency with similar more efficient agency with similar programs or,programs or,
ProgramProgram will be will be terminatedterminated. .
NRCS PART ScoresNRCS PART Scores ProgramProgram ScoreScore YearYear
EQIPEQIP 72%72% 20042004 EWPEWP 56%56% 20042004 RC&DRC&D 41%41% 20042004 Snow Survey Snow Survey 82%82% 20042004 Watershed Prot & Flood PreventionWatershed Prot & Flood Prevention 65%65% 2004 2004
CTACTA 59%59% 20032003 Plant MaterialsPlant Materials 63%63% 20032003 NRINRI 69%69% 20032003 Soil SurveySoil Survey 71%71% 20032003
FRPPFRPP 66%66% 20022002 WHIPWHIP 60%60% 20022002
PART Scores – PART Scores – CTA/RC&DCTA/RC&D
PrograProgram m PurposPurpose & e & DesignDesign
(20%)(20%)
Strategic Strategic PlanningPlanning
(10%)(10%)
Program Program Mgmt.Mgmt.
(20%)(20%)
PrograProgram m ResultResultss
(50%)(50%)
CTACTA 8080 6363 100100 3434
RC&DRC&D 6060 5050 8686 1313
Total NRCS Funding and Staff Years Trends FY 1992 to 2005
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
$1,800,000
$2,000,000
Dol
lars
in T
hous
ands
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
Staf
f Yea
rs
NRCS Discretionary NRCS Mandatory Staff Years
Efficiency Efficiency MeasuresMeasures
Technical assistance cost per acreTechnical assistance cost per acre Estimated average cost per CNMP Estimated average cost per CNMP
assistedassisted Average per-acre cost for 30-year Average per-acre cost for 30-year
and permanent easement acquisitionand permanent easement acquisition Reduction in average annual Reduction in average annual
technical assistance cost per active technical assistance cost per active participantparticipant
Congress and OversightCongress and Oversight
““If implemented as currently planned, If implemented as currently planned, [the system] will provide NRCS with the [the system] will provide NRCS with the means to set agency-wide goals, means to set agency-wide goals, determine the resources and strategies determine the resources and strategies needed to achieve them, hold the needed to achieve them, hold the different parts of the agency responsible different parts of the agency responsible for achieving the goals, and report on its for achieving the goals, and report on its performance.”performance.”
Government Accountability Office Government Accountability Office (GAO)(GAO)
““The Congress has placed great trust in The Congress has placed great trust in NRCS to handle the massive farm bill NRCS to handle the massive farm bill investment. And they will expect investment. And they will expect greater accountability. We will have greater accountability. We will have to work with our partners to to work with our partners to document the accomplishments document the accomplishments coming out of the Federal investment. coming out of the Federal investment. That That will require better planning, will require better planning, budgeting, and reporting, both budgeting, and reporting, both within NRCS and partner within NRCS and partner organizationsorganizations.” .”
Bruce Knight – Feb 2003Bruce Knight – Feb 2003
Agency PrioritiesAgency Priorities
It’s not good enough to do somethingIt’s not good enough to do something
- It has to be the - It has to be the something!something!
Agency PrioritiesAgency Priorities StreamlineStreamline and implement conservation and implement conservation
programsprograms ImplementImplement President’s management President’s management
initiatives (strategic management of initiatives (strategic management of human capital, competitive sourcing, human capital, competitive sourcing, improved financial performance, improved financial performance, expanding e-government, and budget and expanding e-government, and budget and performance integration)performance integration)
IncreaseIncrease outreach activities and outreach activities and workforce diversityworkforce diversity
EnableEnable conservation delivery by conservation delivery by modernization and expansion of technical modernization and expansion of technical capacity.capacity.
Revision of NRCS Strategic PlanRevision of NRCS Strategic Plan
NRCS Strategic GoalsNRCS Strategic Goals Enhance natural resource Enhance natural resource
productivity to enable a strong productivity to enable a strong agricultural and natural agricultural and natural resource sector.resource sector.
Reduce unintended adverse Reduce unintended adverse effects of natural resource effects of natural resource development and use to ensure development and use to ensure a high quality environmenta high quality environment
Reduce risks from flooding and Reduce risks from flooding and drought to protect public drought to protect public health and safetyhealth and safety
Deliver high quality services to Deliver high quality services to the public to enable natural the public to enable natural resource stewardshipresource stewardship
USDA Strategic Goals*USDA Strategic Goals* Conservation plans written on Conservation plans written on
cropland and grazing land (ac.) cropland and grazing land (ac.) (CTA)(CTA)
Grazing lands with conservation Grazing lands with conservation applied (ac.) (CTA, EQIP)applied (ac.) (CTA, EQIP)
Reduction in the acreage of Reduction in the acreage of cropland soils damaged by erosion cropland soils damaged by erosion (ac.) (CTA, CRP)(ac.) (CTA, CRP)
CNMPs applied (no.) (CTA, EQIP)CNMPs applied (no.) (CTA, EQIP) Agricultural wetlands created, Agricultural wetlands created,
restored, or enhanced (ac.) (CTA, restored, or enhanced (ac.) (CTA, CRP, WRP)CRP, WRP)
* Measures that NRCS are directly responsible for.
Annual PerformancePlan
Annual Budget
National Business Plan
Performance Measures
Budget AllocationProcess
Performance Report
Oversight &Evaluation
PerformanceMeasurement
NRCS Strategic Plan
Accountability System
State PerformancePlans
State Business Plans
State Budget
FO Business ToolsProTractsTotal Cost
AccountingSystem(TCAS)
Performance Results System (PRS)
CSGs
CustomerServiceToolkit
Workload, Workforce & Performance Data
Locally Led Input & Consultations
Resource Inventory & Assessment
Customer Service Feedback
POINTS
Field-based toolsField-based tools
Customer Contact
Technical Assistance Provided
PHYSICAL EFFECT
OUTPUTS
PERFORMANCE MEASURES
OUTCOMES
Field Operations to Performance Outcomes
Customer Contact
Technical Assistance Provided
Customer Service Toolkit, WebTCAS, Protracts, PRS
PHYSICAL EFFECT exported from CRA, Conservation Guide Sheets
OUTPUTS (Ex. Tons of sediment Planned to be reduced)
PERFORMANCE MEASURES(Ex. Reduced soil erosion on ___ acres of working lands)
OUTCOMES (Ex. By 2007, reduce sedimentation to avoid $___ of on-site and off-site damages.)
Field Operations to Performance Outcomes
NRI-CEAP utilizes information to refine outcome models
Customer Service Customer Service Toolkit 5.0Toolkit 5.0
CSG StatusCSG Status
16,00016,000 guides, guides, containing containing 32,00032,000 conservation systems conservation systems have been entered have been entered into the system.into the system.
1,0001,000 Common Common Resource Areas (CRA) Resource Areas (CRA) have been have been established.established.
ProTracts – NRCS ProTracts – NRCS Contract ManagerContract Manager
Current supports EQIP, AMA, Current supports EQIP, AMA, WHIP, and CSPWHIP, and CSP
More than 150,000 cost-share More than 150,000 cost-share agreement applications have agreement applications have been loaded into ProTractsbeen loaded into ProTracts
In Sept. 2004, about $34 In Sept. 2004, about $34 million in CSP payments were million in CSP payments were made, using ProTractsmade, using ProTracts
More than 100,000 EQIP More than 100,000 EQIP contracts were migrated from contracts were migrated from FSA to ProTracts, and FSA to ProTracts, and reconciledreconciled
Performance Results System (PRS)
• Captures and reports inputs, outputs, and outcomes for Agency strategic and performance plan goals.
• • Harvests information directly from
Conservation Toolkit and ProTracts, or through direct entry into PRS.
• Utilized to analyze and monitor performance.
http://ias.nrcs.usda.gov
POINTSPOINTS A collection of data, A collection of data,
web-based web-based applications, and applications, and resources for State resources for State and National and National Program ManagersProgram Managers
EQIP and Watersheds EQIP and Watersheds currently availablecurrently available
RC&D and other RC&D and other remaining programs remaining programs to be deployed in to be deployed in FY2005FY2005
Total Cost Accounting System (TCAS)
Employees record Employees record program and program and activities workedactivities worked
Feeds pay systemFeeds pay system Provides program Provides program
and activity cost and activity cost informationinformation
How we spent our time in How we spent our time in FY2004FY2004
10%11%
7%
7%
13%
16%17%
20%
0
500
1,000
1,500
2,000
2,500
3,000
PlanningAssistance
Application andMaintenance
Program andContract
Management
Science andTechnology
Training Communicationand Relations
Managementand Supervision
Admin SupportInfrastructure
Activities
FTE
Conservation Information Conservation Information System (CIS)System (CIS)
The future …….The future …….
Outputs to Outcomes
• Healthy Watersheds• Clean Water
• Sedimentation Reduced
• Tons of Soil Saved• Number of Acres
Treated• Number of People
Served
NaturalResource
Issue
Activity
Work Product IndicatorsConservationPractices and
Contracts
Outputs
Annual Performance
Measures
Outcomes
Soil Erosion
ConservationPlanning
Residue Management
Tons of sedimentPlanned to be
reduced
Reduced soil erosionon ___ acres
of working lands
By 2007, reduce sedimentation to avoid
$___ of on-site and off-site damages.
Planning($)
Application($)
MaintenanceAnd Follow-up ($)
Tech. DevelopmentAnd Transfer ($)
CIS Next Generation
“Executive Dashboards”
Farm Bill - Farm Bill - 20072007
• • Streamline programsStreamline programs
• • Maximize contractsMaximize contracts
••Increase accountability Increase accountability for CTAfor CTA
••Improve strategic Improve strategic planningplanning
Revision of the Strategic Revision of the Strategic PlanPlan
Current plan last updated in 2003Current plan last updated in 2003 The new strategic plan is to be The new strategic plan is to be
completed by the end of 2005completed by the end of 2005 Strategic Planning Strategic Planning TeamsTeams will will
represent cross organizational and represent cross organizational and functional levels of the agency and functional levels of the agency and will involve significant input from will involve significant input from the fieldthe field
Timeline for Strategic Planning Process
Form
Plan
Scan
SWOT, Issues
Vision,Mission
Goals
Strategies
Draft
Feb. Mar. April May June July Aug. Sept.
Back to the FieldBack to the Field
What are the results for NRCS?What are the results for NRCS?Your Score for the recipients of Conservation Technical Your Score for the recipients of Conservation Technical Assistance in the past year is:Assistance in the past year is:
Here’s how it compares: Your Segment Score 81.0
Private Sector Comparable Score 71.2
Federal Government-wide Score 68.6
Customer Satisfaction Customer Satisfaction ResultsResults
PRELIMINARY FINDINGSPRELIMINARY FINDINGSFrom the American Customer From the American Customer
Satisfaction IndexSatisfaction Index
8181
FY 2004 Performance
Providing High Quality Providing High Quality Assistance Assistance
in Conserving Natural in Conserving Natural ResourcesResources
