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Achieving KPIs with Human Performance ImprovementBuilding Competence for a High Performance Workplace

ITD-MEGA GURU EVENT learn from the best to be the best

A Personal Message fromWilliam J. Rothwell, PhDKey Performance Indicators or KPIs has become a buzzword, it allows you and your organization to define its critical success factors and be clear about the progress you are making towards realizing important goals.

But it’s not good enough to have KPIs, the critical challenge is to do the right thing to create a high performance workplace where KPIs are constantly achieved.

Mastery of Human Performance Improvement (HPI) will ensure the way to seeing the bigger systemic issues and provide good understanding of the complexities, problems and solutions associated with achieving the kind of result that you wish for.

Can you solve all the problems with people that you see in your organizations? If you cannot, then you need HPI. It gives you the tools and techniques you need to solve real problems in real time!

This 3-day transformational workshop will provide you with the latest methodology on HPI that is imperative for you to improve performance, constantly achieve your KPIs and build competencies for a High Performance Workplace.

For best results, come and join this workshop with your team of people who will have to manage and deliver better performance. Further coaching and consulting solutions are made available for teams who are committed to continuous learning and improvement for breakthrough results.

I look forward to seeing you at the coming event and to work with you on building a sustainable High Performance Workplace so that you will continuously achieve your KPIs.

William J. Rothwell PhD

Overview from Dr. Peter Chee, President & CEO of ITD GroupLiving up to our tradition of enabling people to learn from the best to be the best, ITD Group is pleased to bring you another series of Mega Guru Events that will make its mark across Asia.

Here are 6 main points that are important for you to know:

1. Dr. Rothwell is the key person that developed the world recognized ground breaking competency model for Human Performance Improvement and for Workplace Learning and Performance.

2. Tap on his expertise as a world renowned consultant who has enabled many organizations to make quantum leaps with improved bottom-line results.

3. Apply what you learn to a real action project that will move you to ensure fruitful implementation after the workshop.

4. Gain a cutting edge toolkit and resources that supports you to effectively apply what you learn back at your workplace.

5. Establish a systematic and co-ordinated effort among leaders in solving the root causes of performance gaps once and for all.

6. Learn to build competencies that create and sustain a high performance workplace and reap the rich rewards of your achievement.

If you are going to achieve your KPIs and sustain a high performance workplace, this program will enable you to get there much faster.

Meet our Mega Guru, William J. Rothwell in person! Be inspired by his proven passion for superb delivery, cutting edge content and application.

See you at the upcoming ITD-Mega Guru Event – Learn from the best to be the best!

Dr. Peter Chee

3ITD-MEGA GURU EVENT learn from the best to be the best

Professionals and leaders who hold the most important duty of ensuring performance improvement, achievement of KPIs and building a high performance workplace, Senior and Top Government Officials, HR & OD Professionals, Internal and External Consultants, Senior Executives and Managers, Trainers, Educators and Researchers.

Who Should Attend

Introduction This workshop enables participants to understand and apply Human Performance Improvement (HPI). It equips future leaders and aspiring leaders with the advanced competencies they need that are essential to analyzing human and performance and selecting, planning, implementing and evaluating key performance improvement interventions so as to create a High Performance Workplace (HPW) where Key Performance Indicators (KPIs) are constantly achieved.

Human performance improvement (HPI) “is the systematic process of discovering and analyzing important human performance gaps, planning for future improvements in human performance, designing and developing cost-effective and ethically justifiable interventions to close performance gaps, implementing the interventions, and evaluating the financial and non financial results” (Rothwell, 2000, p. 3).

Upon completing the 3-day workshop, participants will be able to:

• Define High Performance Workplace (HPW).• Describe the steps in assessing your organization as a HPW.• Discuss ways to make your organization closer to a HPW.• Define Performance and Key Performance Indicators (KPIs) and describe issues influencing

their achievement.• Define HPI and Performance Consulting.• Understand the connection between HPI, KPIs and HPW.• Describe the key roles, competency model and work outputs of HPI and Performance

Consulting and discuss how they apply to attainment of KPIs and building a High Performance Workplace.

• Identify areas in which the participant has development needs in HPI and discuss how to meet those needs using a systematic step by step approach.

• Review and apply approaches to analyzing human performance problems and human performance improvement opportunities and find ways to address the root causes of problems.

• Review and apply general and specific approaches to selecting, planning and implementing appropriate HPI interventions including managing the change process to address identified human performance problems or improvement opportunities and issues associated with various deficiencies and root causes.

• Review and apply approaches to measuring and evaluating the outcomes of an intervention towards achieving the KPIs and building a HPW.

• Compare between HPI Consulting and Organizational Development (OD) practices and philosophies.

• Develop an individual action project to analyze, select, plan and implement one or more human performance improvement interventions in their organizational settings.

• Understand how to use the HPI-KPI-HPW toolkit to support the implementation of action projects in the workplace.

Participants of this Mega Guru Event will receive learning materials and a toolkit of resources from Dr. Rothwell for doing practical work in their organizations.

Objectives of the Training Program

Learning Materials & CD-ROM Toolkit

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Achieving KPIs with Human Performance ImprovementBuilding Competence for a High Performance Workplace

ITD-MEGA GURU EVENT learn from the best to be the best

Program OutlineDay 1 8.30am-9.00am : Registration9.00am-12.30pm : Opening Ceremony & Expert Workshop 1 (Overview)(There will be a tea-break from 10.30am-10.45am)

Introduction • Program purpose, objectives and organization/structure • Participant objectives • Icebreaker: What issues does your organization face with performance improvement What is High Performance Workplace (HPW)? A. Define HPW B. The steps in assessing your organization as a HPW C. The ways to making your organization closer to a HPW What Is Performance and KPIs? A. Defining the term B. Relationship between performance and strategy C. Activity on performance D. Debrief of the activity E. Activity on factors affecting performance and KPIs F. Debrief of the activity What Is HPI and Performance Consulting and how does it differ from Training and Development? A. Defining HPI and Performance Consulting B. Reviewing rigorous approaches to training and development design C. Activity on rigorous approaches to training and development design D. Debrief of the activity E. Assessing the roles competencies and outputs required for HPI and Performance Consulting and comparing them to the competencies required for training and development F. Activity on HPI G. Debrief of the activity H. Identifying the connection between HPI and the attainment of KPIs and building a HPW 12.30pm-1.30pm : Networking Lunch1.30pm-5.00pm : Expert Workshop 2(There will be a tea-break from 3.30pm-3.45pm)

How can HPI be Applied in your Workplace? A. Identify areas in which the participant has development needs in HPI B. Discuss how to meet those needs using a systematic step by step approach. What Is Performance Analysis, and How Is It Applied? A. Defining the terms performance analysis and cause analysis B. Describing a performance analysis model C. Activity about the model D. Debrief of the activity E. Case study about the model F. Debrief of the case study G. Critical incident process on the model H. Debrief of the critical incident process I. Describing another performance analysis model J. Developing your own performance analysis model K. Debrief of the activity

5ITD-MEGA GURU EVENT learn from the best to be the best

Day 2 9.00am-12.30pm : Expert Workshop 3(There will be a tea-break from 10.30am-10.45am)

How Are Appropriate Solutions/Interventions Selected and Implemented? A. Defining intervention B. Types of interventions C. Approaches to selecting interventions D. Separating problems from symptoms E. Case 1 on selecting interventions F. Debrief of Case 1 G. Case 2 on selecting interventions H. Debrief of Case 2 I. The importance of change management and communication strategy in performance consulting J. Crafting and implementing the change and communication strategy K. Activity on managing change and communication strategy L. Debrief of the activity12.30pm-1.30pm : Networking Lunch1.30pm-5.00pm : Expert Workshop 4(There will be a tea-break from 3.30pm-3.45pm)

How Is Performance Measured? A. Defining measurement and distinguishing it from evaluation B. Introducing measurement approaches C. Establishing baselines D. Activity on establishing baselines E. Debrief of the activity F. Measuring during interventions G. Activity on concurrent measurement H. Measuring after interventions I. Activity on measuring after interventions J. Feeding back results and maintaining an impetus for change

Day 3 9.00am-12.30pm : Expert Workshop 5(There will be a tea-break from 10.30am-10.45am)

How Are Interventions Evaluated? A. Defining evaluation B. Importance of evaluation C. Approaches to evaluation—ROI or scorecards? D. Case 1 on evaluating interventions E. Debrief of the case F. Case 2 on evaluating interventions G. Debrief of the case12.30pm-1.30pm : Business Lunch1.30pm-5.00pm : Expert Workshop 6(There will be a tea-break from 3.30pm-3.45pm)

What Is Organization Development, and How Does It Compare to HPI Consulting? A. Definitions B. Case study on OD versus HPI C. Debrief of Case How Can You Apply What You Have Learned? A. Introducing the Action Learning Model B. Introducing the Application Activity C. Planning for the Activity D. Presenting the Action Project Plan E. Next Steps Conclusion • Summary of the program purpose, objectives, and organization • Review of participants’ objectives • Further Questions and answers • Workshop evaluation5.00pm-5.30pm : Closing Ceremony & Book Signing with Dr. Rothwell

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Achieving KPIs with Human Performance ImprovementBuilding Competence for a High Performance Workplace

ITD-MEGA GURU EVENT learn from the best to be the best

Profile of William J. Rothwell, PhDWilliam J. Rothwell, PhD., SPHR, is President of Rothwell and Associates, Inc. He is also Professor of Human Resource Development at the University Park campus of the Pennsylvania State University, heading the #1-ranked graduate program in HRD in the US. As a consultant he has worked with over 30 multinational corporations. Dr. Rothwell has worked in the Performance, OD and HR field since 1979 and has authored, co-authored, edited and co-edited over 60 books and many best sellers. Among his most recent publications are:

• ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs

• Human Performance Improvement- Building Practitioner Competence- 2nd Edition• ASTD Models for Workplace Learning and Performance• Workplace Learning & Performance Roles: The Analyst• Workplace Learning & Performance Roles: The Evaluator • Workplace Learning & Performance Roles: The Intervention Selector, Designer,

Developer & Implementer • Workplace Learning & Performance Roles: The Manager and The Change Leader• Practicing Organizational Development- 2nd edition• Beyond Training and Development: The Groundbreaking Classic on Human

Performance Enhancement.• Career Planning and Succession Management: Developing Your Organization’s

Talent – for Today and Tomorrow• Effective Succession Planning- 3rd edition• The Strategic Development of Talent• Competency-Based Human Resource Management• What CEOs Expect From Corporate Training: Building Workplace Learning and

Performance Initiatives That Advance Organizational Goals• Beyond Training and Development- 2nd edition• Improving On-The-Job Training- 2nd ed. • Linking Training to Performance: A Guide for Workforce Development Professionals• Mastering the instructional design process: A systematic approach- 2nd edition• Planning and Managing Human Resources- 2nd edition• The Workplace Learner: How to Align Training Initiatives with Individual Learning

Competencies

General Information

• Closing date for registration is 1 July 2007• The fees cover participation at the event, lunch, tea-breaks, materials and follow up

learning tools• Replacements and representatives are allowed, however the fees paid are not

refundable• In the event that any of the speaker/s have to cancel their attendance for reasons

outside the control of the organizers, the organizers reserve the right to reschedule or make changes as they deem fit

• VAT, bank commission and other bank charges must be borne by participants

Information For International Participants

• Special hotel room rates have been arranged. For hotel booking forms and rates please go to: www.itd.com.my/rothwell/hotel

• For optional tours you may contact our partner hotels directly for prior arrangement or upon arrival

Dr. Rothwell was National Thought Leader for a Linkage-DDI sponsored study of 18 multinational corporations that examined corporate best practices in succession planning and management. His bestselling book ‘Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within’, 3rd ed. (New York: Amacom, 2005) is regarded by some as the ‘corporate bible’ on succession management practices.

Dr. Rothwell has been very active in the American Society of Training and Development (ASTD). He was Chair of the Publishing Review Committee for several years, has served as Chapter President for two ASTD local Chapters, has served on the ASTD National Awards Committee, the ASTD dissertation awards committee, and the ASTD research article of the year Committee. He was chief investigator for two ASTD competency studies—ASTD Models for Workplace Learning and Performance (1999) and ASTD Models for Human Performance Improvement (1996; 2000). He was also an investigator on the most recent ASTD competency study Mapping the Future (2004).

REGISTRATION FORM

Scholarship Package(50% of normal fee)

P 16,250.00 USD 325.00

Replacements and representatives are allowed, however the fees paid are not refundable.

Payment details Payments may be made by telegraphic transfer, bank deposit or local check

Account name (Pay to) : ITD Consulting Group, Inc. Account Number : 0005-9500244-7SWIFT Code : MBBEPHMMName of Bank : Maybank Philippines, Inc. (Makati Branch)Bank’s Address : New Solid Bldg. Buendia Ave. Ext. Makati City

Please tick : Super Early Bird Fee Early Bird Fee Regular Fee Gold Package Platinum Package Scholarship Package

Event Fees Philippines International

Super Early Bird Fee - First 50 Registrations with Payment before 15 May 07:

P 27,500.00 USD 550.00

Early Bird fee – Second 50 Registrations with Payment before 15 June 07:

P 30,000.00 USD 600.00

Normal Fee -After 15 June 07 :

P 32,500.00 USD 650.00

Sponsorship and Participation Options:

Platinum Package P 155,000.00 USD 3100.00

Gold Package P 80,000.00 USD 1600.00

The Benefits: 6 complimentary registrations for the event, name and logo of sponsor promoted on program website, backdrop (color) and program materials (black and white). One exhibition table for promotion during the event.

Fees and General Information

ITD-MEGA GURU EVENTAchieving KPIs with Human Performance Improvement

Building Competence for a High Performance Workplace

A 50% Scholarship is available to the first 10 deserving applicants. This applies only to full-time staff of non profit or educational institutions and government servants. Awarded on a first-come-first-served basis. Documentary evidence required.

(Please make copies of this page for registration as required) • 13, 16 &17 July 2007 • Mandarin Oriental, Manila

The Benefits: 3 complimentary registrations for the event, name and logo of sponsor will be promoted on program information website and program materials (black and white).

Mode of registration: Email itdmanila@itd.com.my Fax +632 844 8874 Tel +632 887 7428

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I N S T I T U T E O F T R A I N I N G A N D D E V E L O P M E N TL i g h t i n g t h e W a y a s t h e L e a d i n g M u l t i n a t i o n a l H R D C o r p o r a t i o n

ITD was founded on a simple yet powerful vision of enabling organizational & HR development goals that enrich lives & create a better society.

ITD’s roots can be traced back to 1984 when a group of visionary HRD experts established an institution, which quickly emerged as a leader in its field. ITD’s mission then and now remains clear – To continuously excel as the leading multinational provider of superior quality & comprehensive organizational & HR development solutions in the Asia Pacific for national and regional building.

The dawn of the new millennium heralded a new phase of international expansion as the organization expanded its services and programs throughout the Asia Pacific Region. ITD Group’s headquarters is based in Penang, Malaysia and it has centers spanning Malaysia, Thailand, Vietnam and Philippines.

ITD Group’s six core activities include Business Education and Research; Corporate Training; Professional Competency Development; Business Coaching and Consulting; Mega Events and Conferences and Community Service and Networks. It offers programs ranging from short training to Certificate, Diploma, Bachelor, Masters and Doctoral courses.

In an increasingly globalized economy driven by knowledge, competency and innovation, ITD can be the people’s crucial source of competitive advantage due to its ability to combine expertise and experience from its core expertise in various distinct areas. This portfolio synergy allows ITD to better meet the unique development needs of individuals and corporations and the community.

Over the years it has earned a sound reputation as a leading education, training HRD provider having successfully produced thousands of graduates and provided organizational and HR development solutions to a large number of clients throughout the Asian region. ITD’s clients include many leading multinational and local corporations.

The Group’s outstanding track record includes establishing itself as the most successful provider of Masters and Doctoral business education programs in the region.

ITD is an International HRD Award Winning Organization and has made its mark of excellence in the international HRD arena. It is the winner of the 2006-2007 ARTDO (Asian Regional Training and Development Organization) International HRD award. This highly prestigious international award is presented to the most qualified organization each year in recognition for outstanding contribution to international HRD.

As a clear distinction of ITD’s commitment to quality and continuous improvement, the Group has attained the ISO 9001:2000 Certification for Global Provision of Training and Development. This simply means that ITD’s quality management system is globally applicable and meets stringent international standards.

ITD Group is a multinational corporation with a societal oriented philosophy. It is actively involved in social and charitable work. The institute’s Love Thy Nation Campaign has allocated sizeable funds to support the needy sections of respective national societies.

ITD’s leaders have served as leaders of ARTDO International and have been actively involved in social HRD work. Established in 1974, ARTDO International is a non-profit professional umbrella body that brings together leading national HRD bodies, companies and individuals active in HRD work from over 30 countries around the world.

Ultimately, the ITD vision is all about people. The truly shared meaning behind ITD’s torch goes beyond leadership and excellence, it about uplifting and bringing ‘light’ to people’s lives and helping both individuals and organizations attain their aspirations. It is about fulfilling dreams of building a better and more peaceful tomorrow. This is the ITD passion and commitment – a pledge that people can count on.

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