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Achieving REAL Success
December 2013Gabrielle K. Gabrielli, Ph.D.
Ground Rules
1. Turn any cell phones or pagers to the off orsilent position.
2. Be on time including from breaks.3. Listen actively.4. Keep an open mind.5. Be respectful to everyone; don’t interrupt.6. If you break any rules, you sing.
Introductions
• Name• What you do
• Something unique about youOR
• Your definition of success
Objectives
• Define success.• Determine existing strengths in being a REAL
success.• Explain how effective relationships, equipping,
attitude, and leadership skills benefitorganizations.
• Describe how to apply leadership techniques toovercome adversity and positively influenceothers.
• Develop an action plan to work on the areas thatneed the most improvement to becomesuccessful.
Agenda1300 Ground Rules, Objectives, Introductions, Icebreaker, Pretest
1330 What is Success?ActivityDebrief
1400 Change and Adversity1430 REAL Success
RelationshipsEquippingAttitudeLeadership
1500 Break
1515 REAL Success ContinuedActivityAction Plan
1630 Action Plan and Posttest
1700 Adjourn
During Times of Change....
• Gossip goes from 19% of our day to 40%.• We drop from being 60% efficient to 15%
efficient.• Organizations lose, on average, 2 hours of
productivity per employee per day.
Bureau of Labor Statistics
7
Human Change Management
Change
• Change happens.• There are 3 categories of people:
– Those who embrace change.– Those who deal with it.– Those who complain about it.
3 Types of People
• Quitter- abandons their aspirations because itis too difficult
• Camper- Grows weary of the hike and find acomfortable plateau on which to hide fromadversity
• Climber- possibility thinkers who never allowobstacles to get in their way of achieving theiraspirations. They never forget the power of thejourney over the destination. Embrace thechallenge.
"Things alter for the worse spontaneously,if they be not altered for the betterdesignedly."
Sir Francis Bacon
Adversity
• What is it?– Anything that makes your life more
difficult...obstacles, hardships, challenges
• "The soul would have no rainbow had theeyes no tears.”
Native American Proverb
Adversity
• Difficulties happen.• Out of adversity comes opportunity.
Take the Adversity Quotient
Scoring
Adversity Quotient
• Control - the extent to which you feel able toinfluence a situation or event and manage yourresponse positively
• Ownership - the extent to which you takepersonal responsibility for improving a givensituation regardless of its cause
• Reach - how extensively you allow adversity toaffect other areas of work and life
• Endurance - your perception of how long anadverse situation will last
Change Continuum
Kurt Lewin, 1993
LEVEL MENTALITY VIEW ON CHANGE RESPONSES
1
COPINGVictim
Unfair, unjust
Being done to us
Short term
Of little importance
Blame and complain
Fight back “against”
Deny or dismiss
Ignore / Hope it goes away
2
ADAPTINGAdjust
A nuisance / A pain
A necessary evil
Short to medium term
Of some importance
Neutral / Accept
Low level attention
Make light adjustments to play along
Touch and go
3
EXPLOITINGOpportunity
Tough reality
Provides opportunities ifwanted
Medium to long term
Of clear importance
Accept / Embrace
Explore what is happening
Initiate changes aligned with changeevent
Monitor to ensure success
4
CREATINGPossibility
Normal / Constant state
Provides possibilities tocreate
Constant state of things
Of great importance
Anticipate / Look forward
Explore why it is happening
Initiate changes beyond the changeevent
Continuously improve
Four Levels of Change
Why Change Initiatives Fail
• 500 executives said that resistance was theprimary reason changes failed in theirorganizations.
• 80% of CIOs said resistance was the mainreason why tech projects failed- not lack ofskills or resources; human response
Why People Resist Change
• Lack of job skills and new competencies• Lack of information• Lack of agreement with new direction• Current job threatened• Loss of control• Fear of the unknown
Activity: Magic Wand
• You just found a magic wand that allowsyou to change three work related activities.You can change anything you want. Howwould you change yourself, your job, yourboss, coworkers, an important project,etc.?
“Whether you think that you can, or that youcan't, you are usually right.”
Henry Ford
Communication Strategies alongChange Continuum
Adapted from World Bank, 1996
Exercise
• Describe a change that you are trying tofacilitate...this can be a personal change.
• List at least three reasons this change isnecessary.
• List reasons that resistance may occur.• List ways to help ensure success.
Take the Relationships Inventory
• “The most important single ingredient tothe formula of success is knowing how toget along with people.”
– Theodore Roosevelt
Relationships
• What is one thing you can do to improveyour relationship with others?
Equipping
• What task do you currently perform thatyou’d like to equip another person to do?How would this increase youreffectiveness? How would it benefit theperson you equip?
Take the Equipping Inventory
Take the Attitude Inventory
Attitude
• How do you react initially to a challenge?How do you react to feedback?
“The longer I live, the more I realize the impact ofattitude on life. Attitude, to me, is more important thanfacts. It is more important than the past, theeducation, the money, than circumstances, thanfailure, than successes, than what other people thinkor say or do. It is more important than appearance,giftedness or skill. It will make or break a company...a church... a home. The remarkable thing is we havea choice everyday regarding the attitude we willembrace for that day. We cannot change our past...we cannot change the fact that people will act in acertain way. We cannot change the inevitable. Theonly thing we can do is play on the one string wehave, and that is our attitude. I am convinced that lifeis 10% what happens to me and 90% of how I react toit. And so it is with you....”
Charles Swindoll
What is Leadership?Leadership is a process of influencethat maximizes the efforts of otherstoward achievement of a goal.
Take the Leadership Inventory
Leadership
• What can you do to be a better leader?
Managing Change with Resilience
Resilience is the ability to return to the original stateafter being stretched or bent. In organizations, it is theability to recover from adversity. Characteristics ofresilient people:• Positive• Focused• Flexible• Organized• Proactive
Daryl R. Conner, Resilience: A Change for the Better.
Resilience
• Ability to return to original state after beingstretched or bent. In organizations, it isthe ability to recover from adversity.
• Ability to recover readily from illness,depression, adversity, etc.
10 Ways to Build Resilience
• Make connections.
"The Road to Resilience” (2010), American Psychological Association
10 Ways to Build Resilience
• Avoid seeing crises as insurmountableproblems.
10 Ways to Build Resilience
• Accept that change is a part of living.
• “Be the change you want to see in the world.” - Ghandi
• “God, grant me the serenity to accept the things I cannotchange, the courage to change the things I can, and thewisdom to know the difference.” - Reinhold Niebuhr
• “Change is inevitable - except from a vending machine.”- Robert Gallagher
10 Ways to Build Resilience
• Move toward your goals.Make sure your goals are SMARTER!• Specific• Measurable• Actionable• Realistic• Time Bound• Extending• Rewarding
10 Ways to Build Resilience
• Take decisive actions.
10 Ways to Build Resilience
• Look for opportunities for self-discovery.
10 Ways to Build Resilience
• Nurture a positive view of yourself.
10 Ways to Build Resilience
• Keep things in perspective.
10 Ways to Build Resilience
• Maintain a hopeful outlook.
10 Ways to Build Resilience
• Take care of yourself.
2 More Ways to Build Resilience
• Keep an attitude of gratitude.
2 More Ways to Build Resilience
• Have FUN!
“We cannot become what we need byremaining what we are.”
- John C. Maxwell
Questions?
• If you have any questions, email me [email protected]
• The presentation WILL be up tomorrow athttp://gabrielleconsulting.com/COTSuccess2013