Achieving Success Through Effective Business Communication by:- PANKAJ SOLANKI PGPSE

8/14/2019 Achieving Success Through Effective Business Communication by:- PANKAJ SOLANKI PGPSE

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Achieving SuccessAchieving Success

Through EffectiveThrough Effective

BusinessBusinessCommunicationCommunication

BY:- PANKAJ SOLANKIBY:- PANKAJ SOLANKI

PGPSE PARTICIPENTPGPSE PARTICIPENTAFTERSCHOOOL.AFTERSCHOOOL.


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Achieving SuccessAchieving Success

TodayToday

CommunicationCommunication


SendingSending

SendingSendingActingActing

ActingActing

ReceivingReceiving

ReceivingReceivingUnderstandingUnderstandingUn

derstandingUnderstanding


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EffectiveEffective


Productivity IssuesProductivity Issues

Problem SolvingProblem Solving

Overall Work FlowOverall Work Flow

Decision MakingDecision Making


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EffectiveEffective


Professional ImageProfessional Image

Business RelationshipsBusiness Relationships

Stakeholder ResponseStakeholder Response

Promotional MaterialsPromotional Materials


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What EmployersWhat Employers

ExpectExpectOrganizing and presenting ideasOrganizing and presenting ideas

Listening effectivelyListening effectively

Communicating across culturesCommunicating across cultures

Using communication technologiesUsing communication technologies

Practicing business etiquettePracticing business etiquette

Communicating ethicallyCommunicating ethically


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CharacteristicsCharacteristics

of Effective Messagesof Effective Messages

Practicality

Practicality

Clarity

and Conciseness

Clarity

and Conciseness

Persuasion

Persuasion

Factual Basis

Factual Basis

Precision

Precision

Recommendations

Recommendations


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InternalInternal

CommunicationCommunicationOfficial StructureOfficial Structure

ChainChain

of Commandof Command

ChainChain

of Commandof Command

FormalFormal

Lines of PowerLines of Power

FormalFormal


The GrapevineThe Grapevine

InformalInformal

NetworkingNetworking

InformalInformal


UnofficialUnofficial


UnofficialUnofficial



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ExternalExternal

CommunicationCommunicationFormal ContactsFormal Contacts

MarketingMarketingMarketingMarketing

Public RelationsPublic RelationsPublic RelationsPublic Relations

Informal ContactsInformal Contacts

EmployeesEmployeesEmployeesEmployees

ManagersManagersManagersManagers


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The Communication ProcessThe Communication Process

Channel

and Medium

Six-Phase

Process

Channel

and Medium

Six-Phase

Process

Phase 1

SenderHas an Idea

Phase 1

SenderHas an Idea

Phase 3Sender

Transmits Message

Phase 3Sender

Transmits Message

Phase 2

SenderEncodes Idea

Phase 2

SenderEncodes Idea

Phase 6

ReceiverSends Feedback

Phase 6

ReceiverSends Feedback

Phase 4Receiver

Gets Message

Phase 4Receiver

Gets Message

Phase 5

ReceiverDecodes Message

Phase 5

ReceiverDecodes Message

Situation


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Why Is BusinessWhy Is Business

Communication Unique?Communication Unique?

Why Is BusinessWhy Is Business

Communication Unique?Communication Unique?

GlobalizationGlobalization

and Diversityand Diversity

GlobalizationGlobalization

and Diversityand Diversity InformationInformation

ValueValue

InformationInformation

ValueValue

RelianceRelianceon Teamworkon Teamwork

RelianceRelianceon Teamworkon Teamwork

New CorporateNew CorporateStructuresStructures

New CorporateNew CorporateStructuresStructures

PervasivenessPervasiveness

of Technologyof Technology

PervasivenessPervasiveness

of Technologyof Technology

CommunicationCommunicationBarriersBarriers

CommunicationCommunicationBarriersBarriers


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Increasing ValueIncreasing Value

of Business Informationof Business Information

Knowledge WorkersKnowledge WorkersKnowledge WorkersKnowledge Workers

CompetitiveCompetitiveInsightsInsights

CompetitiveCompetitiveInsightsInsights

RegulationsRegulationsand Guidelinesand GuidelinesRegulationsRegulations

and Guidelinesand GuidelinesCustomerCustomer

NeedsNeedsCustomerCustomer

NeedsNeeds


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Pervasive Technology

Voice SystemsVoice SystemsVoice SystemsVoice Systems Virtual AgentsVirtual AgentsVirtual AgentsVirtual Agents


AdvancesAdvancesNetworkingNetworkingAdvancesAdvances

MobileMobile

CommunicationCommunicationMobileMobile

http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.osha.gov/http://www.affirmativeaction.org/http://www.eeoc.gov/


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BarriersBarriersDistractionsDistractionsDistractionsDistractions

Information OverloadInformation OverloadInformation OverloadInformation Overload

Perceptual DifferencesPerceptual DifferencesPerceptual DifferencesPerceptual Differences

Language DifferencesLanguage DifferencesLanguage DifferencesLanguage Differences

Restrictive EnvironmentsRestrictive EnvironmentsRestrictive EnvironmentsRestrictive Environments

Deceptive TacticsDeceptive TacticsDeceptive TacticsDeceptive Tactics


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EffectiveEffective


Improve YourImprove Your

SkillsSkills

Improve YourImprove Your

SkillsSkillsGive and GetGive and Get

FeedbackFeedback

Give and GetGive and Get

FeedbackFeedbackApply BusinessApply Business

EtiquetteEtiquette

Apply BusinessApply Business

EtiquetteEtiquette

MinimizeMinimizeDistractionsDistractionsMinimizeMinimize

DistractionsDistractionsConsiderConsider

the Audiencethe AudienceConsiderConsider

the Audiencethe Audience


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Using Business

Communication Technology

MaintainingMaintaining

PerspectivePerspective

MaintainingMaintaining

PerspectivePerspective

ImprovingImproving

ProductivityProductivity

ImprovingImproving

ProductivityProductivity

ReconnectingReconnecting

With PeopleWith People

ReconnectingReconnectingWith PeopleWith People

InvestingInvesting

WiselyWisely

InvestingInvestingWiselyWisely
http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.eeoc.gov/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.affirmativeaction.org/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.osha.gov/http://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.usdoj.gov/crt/ada/adahom1.htmhttp://www.osha.gov/http://www.affirmativeaction.org/http://www.eeoc.gov/


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THANKS

Documents

Achieving Success Through Effective Business Communication by:- PANKAJ SOLANKI PGPSE