Quality Consultation

Energy Trust Existing Homes May 6, 2015

About • Independent nonprofit

• Serving 1.5 million

customers of

Portland General

Electric, Pacific Power,

NW Natural and

Cascade Natural Gas

• Providing access to

affordable energy

• Generating

homegrown, renewable

power

• Building a stronger

Oregon and

SW Washington

A clean energy

power plant • 368 average

megawatts saved

• 110 aMW generated

• 28.2 million annual

therms saved

• Enough energy to

power 370,000 homes

and heat 55,000

homes for a year

• Avoided 8.4 million

tons of carbon dioxide

Overview of Consultation

• Participating contractors

• Lessons learned

• Next steps for the program

Eight contractors

selected

• Consultation

scope

• Services

offered

• Company

demographics

Participating contractors

What they accomplished

Lessons learned

• Size of the contractor

• Each contractor had different needs

• Disconnect between the office and field

• Need a champion

Evolving quality management

• Increased resources for contractors

• Internal quality control processes

• Quality tools and examples

• Quality Management Plan template

Next steps for Energy Trust

• Multi-faceted approach to quality

management

• Assist contractors to internalize quality control

• Evaluate quality needs based on a measure

by measure approach

• Blend field verification, data analysis, invoice

review, and customer engagement

Thank You

Kevin Berg

kevin.berg@clearesult.com