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1 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
ACKNOWLEDGEMENTSThis report is endorsed by the Greater Access for Patients Partnership (GAPP). GAPP includes
American Academy of PAs, AIM at Melanoma, The American Health Quality Association, Derma Care
Access Network, Dermatology Nurses’ Association, Melanoma Research Alliance, National Eczema
Association, National Alopecia Areata Foundation, Polka Dot Mama Melanoma Foundation, and the
Society of Dermatology Physician Assistants.
2
TABLE OF CONTENTS
Executive Summary
Appointment Wait Times: A Worsening Crisis
The Consequences of Waiting
Solutions to Increase Access
Key Takeaways
3
5
9
12
17
3
EXECUTIVE SUMMARY
Appointment wait times for dermatology services have increased by 46% since 2009. In many cities, such as Philadelphia (78 days on average) and Cedar Rapids, Iowa (91 days), lengthy delays for both new and returning dermatology patients have become the norm. Waiting months for care has unintended physical, emotional, economic and lifestyle impacts on patients, caregivers and health systems at large.
According to a 2018 survey, nearly all patients (91%) said their skin condition impacted their daily life, and half of those surveyed experienced sadness due to activities that they missed because of their skin condition and wait for a dermatology appointment. Wait times were also found to be a significant cause of anxiety. More than half (54%) reported anxiety while waiting for an appointment, and 58% worried that their skin condition would worsen while waiting.
The Greater Access for Patients Partnership (GAPP), a coalition of leading professional and patient organizations, aims to improve the dermatology wait times crisis and support access to quality care.
4
8 IN 10 PATIENTSwould likely see a PA or NP over a dermatologist if they
could get a quicker appointment2
Summary: Dermatology Patients are Waiting and Worried
4
4 IN 10 PATIENTSreport that they had to wait a month or
longer for a dermatology appointment2
The average wait time to receive a dermatology appointment is 32.3 days,
which is a 46% increase since 20091
Waiting for dermatology appointments takes an emotional toll on patients
Major U.S. cities with the longest wait times
51 DAYS
42 DAYS
Denver
Boston52 DAYS
78 DAYS Philadelphia
Seattle
22.1 Days2009
28.8 Days2014
32.3 Days2017
Among caregivers whose
loved ones did not visit a
dermatology provider, long
wait times were the
#1 REASON
48%
reported using over-the-counter (OTC) treatments while waiting for an
appointment, with 53% feeling the treatments were too costly
54%
say that waiting for a dermatology appointment causes anxiety
say that their skin condition regularlyinterferes with their daily life
61%
58%
worried that a skin issue would get worse while waiting for a
dermatology appointment
45%
reported having to wait so long fora dermatology appointment that it
disrupted daily life
felt self-conscious while waiting for an appointment
50%
48%
reported using over-the-counter (OTC) treatments while waiting for an
appointment, with 53% feeling the treatments were too costly
54%
say that waiting for a dermatology appointment causes anxiety
say that their skin condition regularlyinterferes with their daily life
61%
58%
worried that a skin issue would get worse while waiting for a
dermatology appointment
45%
reported having to wait so long fora dermatology appointment that it
disrupted daily life
felt self-conscious while waiting for an appointment
50%
2
1 2
5 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
According to a 2017 Merritt Hawkins Survey, the average wait time to receive a dermatology appointment is 32.3 days, which is a 46% increase since 2009.1
There is a strong inverse correlation between the number of dermatologists in an area and
waiting time for appointments. Over the past decade, the average wait time for a dermatology
appointment in a metropolitan area has significantly increased. Outside of major cities,
wait times can be several months, as many areas in rural America have limited access to
dermatology services.
Appointment Wait Times: A Worsening Crisis
Average wait time for a dermatology appointment1
35 DAYSAverage wait time for a dermatology appointment in a midsize city
32 DAYSAverage wait time for a dermatology appointment in a large metropolitan area
22.1 Days2009
28.8 Days2014
32.3 Days2017
6
Average wait times for a dermatology appointment in major U.S. cities1
A 2017 JAMA Dermatology study found that of the 933 three-digit zip codes across the U.S., 23.7%
had no dermatologists.3 Among the areas with at least one dermatologist, 70% had fewer than
the recommended ratio of dermatologists to provide adequate care to a community. According
to the study, communities need four dermatologists per 100,000 persons to adequately care for
the population. Even those zip codes that numerically appear to have enough density to provide
adequate care may be impacted by neighboring zip codes with inadequate density.3
In a survey by the American Academy of Dermatology (AAD), 33% of dermatologists (and 48% in rural areas) reported that the
number of dermatologists in their community is not enough to meet patient demand.4
As far back as 2001, long wait times have been a concern in the dermatology community. It is
well documented that the supply of dermatologists is both lacking and distributed unequally
across the country.5 A recent study showed that the ratio of dermatologists older than 55 years
to younger than 55 years increased 170% in metropolitan areas and 75% in non-metropolitan and
rural areas. While the increase in the national density of dermatologists is positive, there is a
disparity in terms of dermatologist density in metropolitan versus non-metropolitan areas, and
that disparity has actually widened over time, impacting patient care.6
As dermatologists tend to practice in or near large cities or academic centers, many rural
patients must travel between one to two hours to visit a dermatologist.3, 6, 7 Less than 10% of
dermatologists practice in rural areas, with 40% practicing in the 100 densest U.S. areas. This
unequal distribution may cause patients to postpone or forgo care, leading to treatment delays
and disease progression.7
35 Days
51 DaysDenver
78 DaysPhiladelphia
Los Angeles
42 DaysSeattle
Miami 11 Days
15 DaysNew York
7 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
Dermatology patients are waiting too long for care2
In 2018, the Society of Dermatology Physician Assistants (SDPA) conducted a national survey of
1,000 people who have experienced or who care for someone with a skin condition. The survey
assessed lifestyle, emotional, economic, and physical impacts of appointment wait times to treat
skin conditions.
This survey confirmed the average wait time for a dermatology appointment was 32 days, the
same average found by the 2017 Merritt Hawkins Survey.1
An average wait time of about
5 WEEKS for a follow up appointment
An average wait time of about
6 WEEKS for a follow up appointment
Among caregivers whose
loved ones did not visit a
dermatology provider, long
wait times were the
#1 REASON
OVER 70%of patients and caregivers wished
their wait time was shorter
4 IN 10 PATIENTSreport that they had to wait one month or
longer for a dermatology appointment
PATIENTS REPORTED CAREGIVERS OF PATIENTS REPORTED
An average wait time of approximately
one month for a first appointment1 MONTH
8
Dermatology services are in high demand
The demand for dermatology services will continue to rise, due to an aging U.S. population,
increasing rates of skin cancer and other skin diseases, such as psoriasis and eczema.3
The number of dermatology residency and
fellowship positions for medical school
graduates is lower than many other specialties.
Though the number has increased in recent
years, it is still not enough to meet demand.10
Almost 500 dermatologists enter the workforce
post-residency each year, with approximately
In 2018, out of more than
33,000 residency spots in the
U.S. available to graduating
medical students, 472 were in dermatology.10
325 leaving.3 The number of retiring dermatologists will continue to rise over the next decade,
with research showing that most dermatologists retire at approximately age 70.4, 11 For all
specialty categories (including dermatology), physician-retirement decisions are projected to
have the greatest impact on supply, and more than one-third of all currently active physicians
will be age 65 or older within the next decade. Statistical modeling by IHS Markit shows that the
shortage in supply of dermatologists will be increasingly unable to meet the demand of a growing
U.S. population.11
Skin conditions affect millions of Americans8, 9
Atopic dermatitis (commonly known as eczema)
50 million
30 million
Acne
16 millionRosacea
5.4 millionSkin cancer
Psoriasis 7.5 million
9 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
43 DAYS Lafayette, La.
47 DAYS Hartford, Conn.
35 DAYSAverage wait time in
a midsize city for an
appointment to examine
suspected melanoma.1
Patients are waiting more than a month to have their suspected melanoma checked
Average examination wait times1
71 DAYS Fargo, N.D.TreatmentProviding specialty care to patients with possible
melanoma within 14 days of referral is associated
with a 20% increase in survival.14
SurgeryTwenty percent of Medicare patients with melanoma
had to wait an average of 1.5 months, according to a
2015 study published in JAMA Dermatology; 8% had
to wait more than three months.17
Lengthy waiting periods to receive a dermatology appointment are more than a nuisance to patients. Increased dermatologist density is associated with decreased waiting time for appointments, lower melanoma mortality rates, and improved diagnosis of skin disease.2, 12
Consider that one in 74 Americans will develop melanoma, the deadliest skin cancer, during his
or her lifetime.13 Providing specialty care to patients with possible melanoma within 14 days of
referral is associated with a 20% increase in survival.14 However, many patients in metropolitan
areas wait on average more than double this time, and rural patients may wait several months.1
Skin cancers are not the only conditions that may require rapid treatment. The number of patients
seeking treatment for serious skin infections is also increasing. From 2005 to 2011, there
was a 17% increase in hospital admission rates due to skin infections.15 If left untreated, some
skin infections can become life threatening and some of these infections, such as MRSA and
necrotizing fasciitis, may require the urgent administration of antibiotics to avoid fatality.15, 16
The Consequences of Waiting
91 DAYS Cedar Rapids, Iowa
10
Worried, sad, avoiding activities: The emotional toll of waiting
Nearly all patients (91%) in the 2018 SDPA survey say their skin condition impacts daily life, and
half experience sadness related to activities they have avoided due to their skin condition. Wait
times were also found to cause anxiety. More than half (54%) report anxiety while waiting for an
appointment, and 58% worry that their skin condition will worsen.2
While waiting for appointments, 75% of caregivers report their loved ones avoided activities
because of their skin condition. Sixty-five percent of caregivers reported anxiety while waiting,
and 67% worried that their loved one’s condition would worsen while waiting for an appointment.2
48%
reported using over-the-counter (OTC) treatments while waiting for an
appointment, with 53% feeling the treatments were too costly
54%
say that waiting for a dermatology appointment causes anxiety
say that their skin condition regularlyinterferes with their daily life
61%
58%
worried that a skin issue would get worse while waiting for a
dermatology appointment
45%
reported having to wait so long fora dermatology appointment that it
disrupted daily life
felt self-conscious while waiting for an appointment
50%
11 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
Despite living in the Research Triangle of North Carolina,
an area renowned for medical scholarship, Tracy Callahan
waited four months for an appointment to examine the
small mole on her neck. Eventually, she received an
appointment with a dermatology physician assistant who
took multiple photos of Callahan’s mole and assured her
that someone would call her later that day. At age 38,
Callahan, a busy working mom of two children, received
her first melanoma diagnosis.
Today, Callahan is a four-time melanoma survivor.
After her third diagnosis, she began to write a blog that
eventually led her to found the Polka Dot Mama Melanoma
Foundation to fund research, raise awareness, and
educate the public about melanoma.
“I was one of the lucky ones,” Callahan said. “My cancer was caught early. The survival rate for melanoma is extremely high for people with earlier stage cancers, but melanoma is still the deadliest form of skin cancer. Four months is too long to wait for an examination. It’s possible for melanoma to progress rapidly over a few months, which is why Polka Dot Mama Melanoma Foundation joined GAPP to implement solutions to fight the dermatology wait times crisis.”
P A T I E N T P E R S P E C T I V E
Tracy CallahanCEO and Founder of Polka Dot Mama Melanoma Foundation, a GAPP member organization
12
Solutions to Increase Access
It is estimated that less than half of dermatologists employ either a PA or NP,
leaving these highly qualified
medical professionals as an
underutilized resource.4
VS
56 DAYS19 DAYS
DERMATOLOGY PAs/NPs
DERMATOLOGISTS
Evidence-based solutions may help reduce the serious issue of patient wait times for dermatology appointments. These include greater access to dermatology physician assistants (PAs) and nurse practitioners (NPs), dermatology-specific training for primary care physicians (PCPs), and telemedicine.
PAs and NPs are proven to reduce wait times
Dermatology appointment wait times are increasing, and the supply of dermatologists does
not meet current demand.18 However, the number of dermatology PAs and NPs are growing at a
significantly greater rate than the number of dermatologists.11, 18 Statistical modeling by IHS Markit
suggests that by 2025, the supply of PAs/NPs is projected to increase substantially, and this rapid
growth could help alleviate the physician shortage.11 As further evidence of this trend, SDPA has
reported a dramatic increase from 49 members in 1994 to more than 3,400 members in 2018.19, 20
There is strong evidence that the utilization of dermatology PAs/NPs decreases wait times. In a 2017
study in Ohio, the average wait time to see a dermatologist was 56 days. In 32% of the offices that
had PAs/NPs, the average wait time to see the PA or NP was 19 days. When a PA or NP was available
for patients, they were able to be seen in one third of the time.20
Though many rural areas remain underserved, there are more dermatology PAs/NPs in less
populous regions. Including dermatology PAs/NPs in dermatology workforce calculations
elevates the average provider density to greater than four per 100,000 people, the minimum ratio
suggested for adequate care.18
13 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
Patients are open to alternatives
The 2018 SDPA survey found that patients strongly indicate they would see a PA instead of a
dermatologist if it meant getting an appointment more quickly. Openness to a PA is also high
among caregivers, with 80% of caregivers indicating their loved one would see a PA if the wait
time was shorter. Additionally, patients report being satisfied by the care they receive from a PA.2
8 IN 10would likely see a PA over a dermatologist
if they could get a quicker appointment2
78% OF PATIENTS would likely see a PA over a dermatologist if it meant they could have a shorter
in-office wait time2
81% OF PATIENTS would likely see dermatology PA if it meant they could ask more questions
about their skin issue during the appointment2
88% OF PATIENTS who have received care from a dermatologist report a positive experience,
and this level of satisfaction remains the same for patients who have seen
a dermatology PA (87%) or NPs (88%)2
PAs and NPs Provide Quality Care to Patients 21–23
There is overwhelming evidence that PAs and NPs deliver similar quality of care, services and
referrals compared to physicians. In a 2016 study in the Journal of the Dermatology Nurses’
Association, PAs/NPs played an instrumental role in evaluating and managing patients with skin
issues, including psoriasis. The study concluded that PAs/NPs are well positioned to optimize
psoriasis care by building strong, long-term relationships with their patients.21
Studies in other specialty areas support the quality of care PAs/NPs provide. A study published
by the Annals of Internal Medicine found that patients with diabetes who received primary care
services at VA facilities over a two-year period saw no significant variation in health outcomes
whether they were treated by a physician, an NP, or a PA.22 A similar study, published in The American
Journal of Medicine, showed that standards of diabetes management in PAs/NPs were similar to
the treatment provided by physicians. The study also suggests that the increased use of PAs/NPs
could be a potential solution to the issue of primary care provider shortages in the U.S.23
14
Diagnostic confidence in PCPs
PCPs are increasingly caring for patients with skin conditions. Overall, 6% to 7% of all outpatient
visits are for skin complaints, and 60% of these patients are treated by non-dermatology
professionals.24
Often the first point of contact for dermatology issues, it is important that these medical
professionals are confident in their clinical decisions. However, many PCPs have expressed a
lack of confidence in their ability to diagnose more serious skin conditions. These attitudes are
consistent with studies demonstrating that many PCPs struggle to accurately diagnose benign
and malignant skin conditions.25–27 Since the early detection of skin cancer is paramount to
survival rates, it is essential that patients can immediately receive the potentially life-saving
care they require.14
Continuing medical education courses in dermatology may help increase confidence of PCPs to
improve patient care. Several studies have shown the positive long-term impact of postgraduate
training courses with a focus on medical dermatology, particularly with regard to reducing the
rate of unnecessary biopsies and referrals by PCPs.28–30 These findings suggest that even minimal
increases in dermatology training at the medical school level or beyond may have a measurable
impact on PCPs’ abilities in dermatology.
Telemedicine may extend dermatology services to more patients
With the rise of tablets, apps and other mobile technology, it is becoming easier to treat
patients remotely.31 Telemedicine is an innovation on the rise that may enable patients to receive
care without physically visiting a dermatology office. Patients send photos of their skin to a
dermatology care provider who can then review the images and remotely instruct the patient
on the best course of action.
Specific telemedicine models are shown as increasingly effective for managing many skin
conditions. For example, an October 2018 study found that a telehealth platform provided online
treatment for psoriasis that yielded equivalent improvement as in-person care.32
Evidence also suggests that telemedicine may increasingly be an option to decrease wait
times and to give access to care in more remote areas of the U.S. A 2017 JAMA Dermatology
investigation examined 21 studies related to teledermatology and found that such services
consistently reduced wait times and yielded high patient satisfaction.33 A similar 2018 study found
that when patients scheduled a telemedicine appointment, nearly 94% of patients received a
consultation within two days and almost all patients were highly satisfied with their care.34
15 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
In her late 20s, AnnMarie MacDonald noticed that new
moles had begun to appear on her skin over a short
period of time. MacDonald knew her past use of tanning
beds put her at greater risk for skin cancer. She called for
a dermatologist appointment and ended up seeing a PA.
“I was able to get an earlier appointment,” MacDonald
said. “I called at the beginning of the week for my first
appointment and was able to be seen by a PA by the
middle of the week. Waiting to see a dermatologist was
going to take several weeks, and I felt very concerned
about these new moles.”
During a follow-up appointment, her PA noticed that
one of MacDonald’s moles had suspiciously changed
in only a few months. A biopsy confirmed the mole
was precancerous.
“I am grateful that my PA was cautious with my skin checks because of my tanning bed history,” MacDonald said. “The mole changed very quickly, but because it was still caught so early, I had a good prognosis and a great result.”
P A T I E N T P E R S P E C T I V E
AnnMarie MacDonald
PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis 15
16
P U B L I S H E D C A S E S T U D Y
Parkland Memorial Hospital, Dallas, TX In 2012, dermatology wait times for new patients were at least one year. To decrease wait times, the clinic made five strategic changes.
1 Discharged patients with stable, low-intensity skin problems to follow up with their PCPs
2 Changed scheduling templates by establishing goal numbers for new and established patients to increase consistency
3 Hired a nurse and extended work shifts of support staff so that enough staffing was always available
4 Designated a resident and a nurse to perform all biopsies
5 Hired a PA to support increasing patient volume and maintaining short wait times
From May 2012 to September 2015, these interventions
led to a significant decrease in new patient wait times
from 377 days to 48 days, and established patient wait
times from 95 days to 34 days.
“It’s critical that we can provide patients with the care they need when they need it. The dermatology clinic’s efforts have been tremendous—wait times have been reduced from a year to just several weeks. Based on the dermatology clinic’s success, we’ve expanded these initiatives to our cardiology and neurology clinics, and they have brought down their wait times too.”
Joseph Chang, MD, MBA, FACOGAssociate Chief Medical Officer for Outpatient and Ambulatory Services, Parkland Health and Hospital System
35
16
42
17 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis
Health care delivery is undergoing fundamental changes at an increasingly rapid pace. These changes must include implementing evidence-based approaches to reducing appointment wait times, including those for dermatology, where the problem is particularly acute.
1 Dermatology appointment wait times are increasing, and the supply of dermatologists does not meet current demand.
2 This problem is complex. Causes include an aging patient population, rising rates of skin diseases, the geographic maldistribution of dermatologists, and the limited number of residency programs for new dermatologists.
3 Increased dermatologist density is associated with decreased wait times for appointments, lower melanoma mortality rates and improved diagnoses of skin disease.
4 New technologies, such as teledermatology, may help decrease wait times for patients in rural areas and for patients with non-urgent conditions.
5 Continuing medical education courses in dermatology may help increase the confidence of PCPs to improve patient care.
6 The number of dermatology PAs/NPs is increasing at a significantly greater rate than the number of dermatologists, yet PAs/NPs remain an underutilized resource. There is strong evidence that the greater utilization of dermatology PAs/NPs decreases wait times.
Key Takeaways
18
REFERENCES
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2. SDPA conducted an online survey from Aug. 31–Sept. 6, 2018 among a national sample of 1,000 Americans who have either experienced or cared for someone who has experienced a skin condition.
3. Glazer AM, Farberg AS, Winkelmann RR, Rigel DS. Analysis of Trends in Geographic Distribution and Density of US Dermatologists. JAMA Dermatol. 2017 Apr 1;153(4):322-325. doi:10.1001/jamadermatol.2016.5411.
4. Ehrlich A, Kostecki J, Olkaba H. Trends in Dermatology Practices and the Implications for the Workforce. J Am Acad Dermatol. 2017 Oct;77(4):746-752. doi:10.1016/j.jaad.2017.06.030.
5. Suneja T, Smith ED, Chen GJ, Zipperstein KJ, Fleischer, Jr AB, Feldman SR. Waiting Times to See a Dermatologist Are Perceived as Too Long by Dermatologists: Implications for the Dermatology Workforce. Arch Dermatol. 2001;137(10):1303–1307. doi:10.1001/archderm.137.10.1303.
6. Feng H, Berk-Krauss J, Feng PW, Stein JA. Comparison of Dermatologist Density Between Urban and Rural Counties in the United States. JAMA Dermatol. 2018;154(11):1265–1271. doi:10.1001/jamadermatol.2018.3022.
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14. Pacifico M, Pearl R, Grover R. The UK Government Two-Week Rule and Its Impact on Melanoma Prognosis: An Evidence-Based Study. Ann R Coll Surg Engl. 2007;89(6):609-615. doi:10.1308/003588407X205459.
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19. Who We Are. Society of Dermatology Physician Assistants. https://www.dermpa.org/page/Who_We_Are. Updated March 2019. Accessed March 14, 2019.
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21. Aldredge LM, Young MS. Providing Guidance for Patients with Moderate-to-Severe Psoriasis Who Are Candidates for Biologic Therapy: Role of the Nurse Practitioner and Physician Assistant. J Dermatol Nurses Assoc. 2016;8(1):14-26. doi:10.1097/JDN.0000000000000185.
22. Jackson GL, Smith VA, Edelman D, et al. Intermediate Diabetes Outcomes in Patients Managed by Physicians, Nurse Practitioners, or Physician Assistants: A Cohort Study. Ann Intern Med. 2018 Dec 18;169(12):825-835. doi:10.7326/M17-1987.
23. Yang Y, Long Q, Jackson SL, et al. Nurse Practitioners, Physician Assistants, and Physicians Are Comparable in Managing the First Five Years of Diabetes. Am J Med. 2018 Mar;131(3):276-283.e2. doi:10.1016/j.amjmed.2017.08.026.
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25. Ramsay DL, Fox AB. The Ability of Primary Care Physicians to Recognize the Common Dermatoses. Arch Dermatol. 1981 Oct;117(10):620-622. PubMed PMID:7283454.
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27. Gerbert B, Maurer T, Berger T, et al. Primary Care Physicians as Gatekeepers in Managed Care. Primary Care Physicians’ and Dermatologists’ Skills at Secondary Prevention of Skin Cancer. Arch Dermatol.1996 Sep;132(9):1030-1038. PubMed PMID:8795541.
28. Eide MJ, Asgari MM, Fletcher SW, et al. Effects on Skills and Practice from a Web-Based Skin Cancer Course for Primary Care Providers. J Am Board Fam Med. 2013 Nov-Dec;26(6):648-57. doi:10.3122/jabfm.2013.06.130108.
29. Lam TP, Yeung CK, Lam KF. What Are the Learning Outcomes of a Short Postgraduate Training Course in Dermatology for Primary Care Doctors?. BMC Med Educ. 2011 May 16;11:20. doi:10.1186/1472-6920-11-20.
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19 PATIENTS ARE WAITING: America’s Dermatology Appointment Wait Times Crisis