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8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
http://slidepdf.com/reader/full/act-in-the-workplace-parma-vfinal-8th-july-compatibility-mode 1/71
Working with ACT
How Using ACT in the Workplace CouldTransform....Well, Almost Everything
Rachel Collis
Rob Archer
Rob Archer / Rachel Collis
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Session Structure
1. Why is ACT needed in the
workplace?
2. How is ACT in the workplaceproblematic?
3. How ACT in the Workplace Could
Transform... Almost Everything
2
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About Us
3
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1. Why is ACT Needed In The Workplace?
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1. Lack of control
2. Lack of communication
3. No appreciation
4. No feedback
5. Career and job ambiguity
6. Unclear policies
7. Mistrust, unfairness, office politics
8. Pervasive uncertainty9. Random interruptions
10. The treadmill syndrome
Bill Wilkerson, CEO of The Global Business and Economic Roundtable on Addiction and Mental Health
Top 10 Work Stressors
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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The amount of information
we process daily has
doubled in the past 20 years
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8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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Distracted...
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Disengaged...
9
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Distressed
10
1 in 6
British Occupational Health report
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1 in 6
1 in 3
1 in 60 Referred to specialist
Mental health problem
Not engaged > risk
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Distracted Disengaged Distressed
� Time Management
� Performance Accelerator
� High Performing Teams
� Success, resilience &
change� People-led Change
� Safety Leadership
� Avoiding the Black
Hole� Resilience Training
� Work Effectiveness
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The Evidence
Proven to improve performance and
health.
Enhances organisational
interventions.
We understand not just that it works
but why.
And....it can be trained!
Thanks: Jo Lloyd, Paul Flaxman
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How Using ACT in the Workplace
Could Transform....Almost Everything
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Big but
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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2. What are the ways in which using ACT in
organisations can be problematic?
1. Difficulties with Creative Hopelessness
2. Combining ACT with problem solving
3. Getting hooked by politics, status, groupthink etc
4. ACT sounds weird
5. Making values work work.
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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Creative HopelessnessIf a person has exerted so much effort and yet is coming for
treatment, one of two things must apply:1. The person has not found the right way to fix the problem, or
2. The model for change is flawed and unworkable.
Hayes, Wilson & Strosahl (1999)
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60% of people in employment are not suffering from
mental illness
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Diener et al 2000
7.6 / 10
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Groupthink and the Control Agenda
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As long as you think the problem is out there,
that very thought is the problem"
Stephen Covey
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Absolute belief is an essential part of any
massive achievement
Andrew Meikle: Win Now, Win Later
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Y ou become what you think ...so discipline
yourself to think about the things youwant and keep your mind off the things
you dont want
Brian Tracy - Create your Own Future
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We observe, we tell a story , and then we feel.Since we and only we are telling the story, we
can take back control of our emotionsby telling a different story.
Patterson et al: Crucial Conversations
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So what do we suggest?
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If CH involves:A dialogue focused on three primary questions:
1. What does the client want?
2. What has the client tried? And,
3. How has that worked?
Hayes, Wilson & Strosahl (1999)
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Needs Analysis
� What does the client want to achieve?
� Where are they now?
� What have they tried?� What do they think will work?
� Context
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Be clear what the problem is... and isnt.
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Issue % Agr eed1 Attracting and r etaining skilled staff 35%
2 Changing organizational cultur e and employee attitudes 33%
3 Acquiring new customer s 32%
4 Developing new processes and products 29%
5 Incr easing customer loyalty and r etention 29%
6 Managing risk 29%
7 Improving wor kforce perfor mance 28%
8 Incr easing shar eholder value 27%
9 Using IT to r educe costs and cr eate value 27%10 Being flexible and adaptable to rapidly changing mar ket
conditions
26%
11 Developing employees into capable leader s 26%
What is Your Top Business Priority?
Source: Accenture
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Dont make them wrong
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Contacting the present moment fully as a
conscious human being, and based on what thesituation affords, changing or persisting in
behavior in the service of chosen values
Psychological Flexibility
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Increase discrimination around workability
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Weave it in...
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What are the ways in which using ACT in
these settings can be problematic?
1. Lack of Creative Hopelessness
2. Combining ACT with problem solving
3. Getting hooked by politics, status, groupthink etc
4. ACT sounds weird
5. Making values work work.
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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Work problem Problem solving response
� Lack of control
� Lack of communication
� No appreciation
� No feedback good or bad� Career and job ambiguity
� Unclear policies / processes
� Mistrust, unfairness, politics
� Pervasive uncertainty
� Random interruptions
Enhance job control
Communication skills
Appreciative inquiry
360 degree feedback Psychometrics/ decision sciences
Policy review / process redesign
Challenge perceptions
Risk management
Time management
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Value of problem solving Limitation of problem solving
Changing processes to improve job
control boosts health & productivity
People need help noticing new
opportunities and learning new skills
Psychometric tests help identify the right
career for me
Having a µtype¶ can restrict our sense that
we can grow, develop or adapt
Categorising people as µtalent¶ helps us
direct resources at the best
Categorising people as talent tends to
alienate those who aren¶t talent
Having a set of organisational values
helps us embed desired behaviours
Organisational values often lead to
cynicism
Risk management reduces our risks Risk management still leaves risk
Safety procedures have cut workplace
accidents
Most accidents are not caused by poor
procedures, but mindlessness.
It helps to know my strengths so I can
build on them and improve weaknesses
Strengths mean nothing without context.
We need to stick to our plan No plan survives contact with the enemy
...Outside the skin (most of the time) ...Inside the skin (most of the time)
The Limitations of Problem Solving
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What are the ways in which using ACT in
these settings can be problematic?
1. Lack of Creative Hopelessness
2. Combining ACT with problem solving
3. Getting hooked by politics, status, groupthink etc
4. ACT sounds weird
5. Making values work work.
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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Sometimes it all goes horribly and
terribly wrong...
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Needs Analysis
� What does the client want to achieve?
� Where are they now?
� What have they tried?� What do they think will work?
� Context
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Attitude
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Dynamics
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Understand whos powerful
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Strategies to build influence:
Do good work
Hope you are noticed
Avoid political manoeuvring
Be humble
Have open and honest agendas
Genuinely seek feedback
AND...
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Find out how the system works
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Be prepared to sell solutions
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Excel at presentation
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Acceptance
Def si n
Self as C ntext
C mmitted
Acti n
Val es
C ntact with the
Present M ment
Psych l gical
Flexibility
Be Flexible...
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What are the ways in which using ACT in
these settings can be problematic?
1. Lack of Creative Hopelessness
2. Combining ACT with problem solving
3. Getting hooked by politics, status, groupthink etc
4. ACT sounds weird
5. Making values work work.
8/6/2019 ACT in the Workplace (Parma Vfinal) 8th July [Compatibility Mode]
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Private
event
s
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l f
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Translating ACT for Organisations
Acceptance & Commitment Therapy Acceptance & Commitment Training
The 6 processes of ACT Mindfulness / values-based actionAAQ-2 WAAQ
Stress management Resilience
Self as context Your resilient self
Mindfulness Noticing attention
Defusion Noticing thoughts, focusing on behaviour
Acceptance Willingness
Self-compassion
Present moment awareness Getting present / Presence
Values Commitments / Whats important?
Unwanted private events Intrusive thoughts, painful feelings and memories
Creative hopelessness process Needs analysis process
Control agenda The limitations of problem solving
Mental toughness Mental flexibility
Contacting the present moment fully as a conscious
human being, and based on what the situation affords..
Needs to be explained in segments or
Flexible thinking
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What are the ways in which using ACT in
these settings can be problematic?
1. Lack of Creative Hopelessness
2. Combining ACT with problem solving
3. Getting hooked by politics, status, groupthink etc
4. ACT sounds weird
5. Making values work work.
h
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The Current View...
Environment
Identity
Values
Capabilities
Behaviours
Vision
Source: Robert ilts
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Successful organisations are characterised
by strong values that communicate what behaviour is appropriate and what is not.
Source: CIP
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Source: In Search of Excellence ± Peters & Waterman
Organisations must have a sound
set of beliefs on which it premises all
its procedures and actions
To meet a challenging world, it must
be prepared to change everything
about itself except those beliefs.
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You can whip people into line with fear, but you can't get them
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You can whip people into line with fear, but you can t get them
to build any of the great human accomplishments.
That takes aspiration, which I think means values.
Hank Robb
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You need low enough experiential avoidance that
you do not run from the pain that
Steve Hayes
empathy will give you.
We can take what we do in our therapy
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We can take what we do in our therapy
rooms and bring it to the occupational and
social contexts of our lives.
We can live our values while havingour doubts come along for the ride.
If we can take a chance on this broader level -
the collective impact will be great.
Jonathon Bricker
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Whats next?
W ki ith ACT W b it
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Working with ACT Website
http://workingwithact.com Ideas to get involved:� Subscribe to the site
� Write a guest blog
� Ask us questions / request materials for using