ACTAtek Training Manual1.1 2005/07/27 Initial Release Cheong
1.2 2005/08/23
Updated Ch 6.1.1, 6.1.2, 6.2.2, 7.3, 10, 11, 12.2, 13.2, 14.2.3,
14.3.2, 14.3.3, 14.3.10, 14.3.13, 14.3.14, 14.6.7 Cheong
1.3 2006/01/04 Updated 1, 15.1.1, 15.2.5, 15.6.8 Cheong
1.4 2005/10/18
- Added the type of external bar code reader we support
- Added the chapter “Introduction for the menu on the ACTAtek LCD
screen”
- Added the method for using both smartcard and FP
- Updated the whole chapter of External Mifare Reader
- Updated the new address in UK Office
- Updated the MS SQL connection in ACTAtek Agent Cheong
1.5 2005/12/29
- Removed External Bar Code reader question
- Added the methods for Quick Access
- Added the method for using FP instead of PIN for Administrator
login
- Added ACTAtek Server with supported FAM
- Added LogiPrint supported FAM Clement 1.6 2006/01/18 - Added
ACTAtek hanging in FAQ Clement
1.7 2006/02/24
Updated 10.1; 13; 16.1.4; 16.2.1; 16.3.2; 16.3.5; 16.3.7; 16.3.13;
16.3.14; 16.3.15; 16.4.6; 16.6.4
Removed 14.11; 14.12; 14.13 Clement
1.8 2006/04/24
- Added Backup Secondary usage
1.9 2006/11/08
- Auto IN/OUT, Reject Repeated Event updated
- Separated the Agent and Server manual from here
Roger / Cheong
HECTRIX LTD.
ACTAtek Training Manual Copyright 2004, 2005, 2006 Hectrix Limited,
All rights reserved.
No part of this document may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any
language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise without the prior
written permission of Hectrix Limited.
ACTAtek is a registered trademark of Hectrix Limited
All trademarks, registered trademarks, and service marks are the
property of their respective owners.
Offices: Asia and the Rest of the World: Unit 906-911,
9/F.,Stanhope House,
734–738 King’s Road,
Hong Kong.
Tel: (852) 2319 1333 Fax: (852) 2776 8997 Email:
[email protected]
Americas: 13372 Newport Ave suite A , Tustin, CA 92780,
USA
Europe: 351 Pershore Road, Edgbaston, Brimingham, B5 7RY
United Kingdom
Tel: +44 (0) 121 472 3991 Fax: +44 (0) 121 472 3990 Email:
[email protected]
ACTAtek Training Manual iii
2.3.Checklist
...............................................................................................................................10
2.4.Setup
Requirements..............................................................................................................10
Chapter 6.Network
Connections........................................................................................
21 6.1.Connecting Directly to a PC Using Crossover Network
Cable..............................................21
6.4.Connecting Directly to a PC Using Local Area Network
(LAN).............................................24
Chapter 7.Wi-Fi
Connections.............................................................................................
27 7.1.Access
point:.........................................................................................................................27
10.6.Door Strike
Sensor..............................................................................................................49
12.4.Configure the
formatter.......................................................................................................53
13.5.Run the ACTAtek
Agent......................................................................................................71
Chapter 1. Introduction
This sections explains the purpose and software references of the
ACTAtek.
1.1. Purpose ACTAtek is an Access Control and Time Attendance
product which allows users to access its record from any where, at
any time and on any platform.
The primary objectives of this document is to provide advance
features of ACTAtek.
The secondary objectives of this document is to help the user to
troubleshoot the ACTAtek within the shortest time. So, after read
through this training manual, user will become more familiar with
the functions and features of ACTAtek.
1.2. Document Conventions Input typed in a bold Arial font, and
output using Arial. Comments are added in italics.
Command prompt and Source code looks like main() { printf(“Hello
World\n”); }
1.3. Intended Audience and Reading Suggestion This document is
self-contained but assumes a basic knowledge of ACTAtek. Advanced
cus- tomers can use this document to enhance their usage in
ACTAtek, and resellers can use this document to enhance their
customers needs.
1.4. Software References for this document ACTAtek firmware:
1.29.11 (Aug 2006)
ACTAtek Agent: 1.29.1 (Jun 2006)
ACTAtek Server: 1.0.16pre32 (Aug 2006)
ACTAtek Training Manual 7
2.1. ACTAtek Model number Model Number Description
ACTA-[Model]-[Option]-[Others] Embedded SSL-Web Server with PIN /
Camera / Smartcard / Fingerprint / Sample up to 10,000 users
Table 1.ACTAtek Model Number
2.1.1. Legend Model Meaning
1k Embedded SSL-Web Server up to 1,000 users 3k Embedded SSL-Web
Server up to 3,000 users 5k Embedded SSL-Web Server up to 5,000
users
10k (Standalone Smartcard or Pin Model only)
Embedded SSL-Web Server up to 10,000 users
Option Meaning P Pin Model C Camera Model
S (M / L / Hp / EXBC) Smart Card Model (Mifare/ Legic / HID /
Barcode) FP Fingerprint Model FS Fingerprint + Smartcard
Model
Others Meaning SAM Sample Unit
Table 2.Legend
2.1.2. EXAMPLE Model Number Description
ACTA-1k-PC Pin + Camera Model (up to 1,000 users) ACTA-3k-S-M
Smartcard Model (Mifare) (up to 3,000 users) ACTA-5k-S-LC Smartcard
Model (Legic) + Camera (up to 5,000 users) ACTA-1k-FP-C Fingerprint
Model + Camera (up to 1,000 users)
ACTA-1k-FS-MC Fingerprint + Smartcard Model (Mifare) + Camera (up
to 1,000 users)
ACTA-1k-FS-LC-SAM Fingerprint + Smartcard Model (Legic) + Camera
(up to 1,000 users) – Sample unit
ACTA-10k-S-LC Smartcard Model (Legic) + Camera (up to 10,000
users)
Table 3.Example
Features Fingerprint
√ √ √
√ √ √
√ √ √
√ √ √
Non- Volatile Memory 32 MB 32 MB 32 MB Maximum Users 5,000 Users
10,000 Users 5,000 Users Maximum eventlogs stored 10,000 eventlogs
10,000 eventlogs 10,000 eventlogs
Computers Supported
Apple Macintosh / Win 95/98/NT/XP
Unix Machines / Linux Machines /
PDA / Smart Phone Database Interface Support ODBC / JDBC ODBC /
JDBC ODBC / JDBC Encryption SSL SSL SSL Multilingual Support √ √ √
Programming API SOAP SOAP SOAP Reporting √ √ √ Product Weight /
Gross Weight with power supply & packaging
650g/1.5kg 650g/1.5kg 650g/1.5kg
CPU / Fingerprint / Contact &
Contactless Smartcard / Keypad
CPU / Fingerprint / Contact &
Contactless Smartcard / Keypad
CPU / Fingerprint / Contact &
Contactless Smartcard / Keypad
√ √ √
Wi-Fi / Modem / GSM / GPRS
Wi-Fi / Modem / GSM / GPRS
Wi-Fi / Modem / GSM / GPRS
ACTAtek Training Manual 9
HECTRIX LTD.
2.3. Checklist Please check that your ACTAtekTM has come with the
following, if anything is missing, contact us at
[email protected] .
• ACTAtek Unit
• Instructions CD
• Crossover Network Cable (Black) [for connection DIRECTLY to
PC/Notebook]
• Straight Network Cable (White) [for connection to network
(hub/switch)]
• A 12V DC Switching Power Supply (Input: 100 - 240 VAC 50/60
Hz)
• 1 Power Cord [according to Country Specification]
2.4. Setup Requirements
• Linux Machines
• Unix Machine
• Apple Macintosh
• Smart Phone
2.4.2. Network Interface 10 BaseT Ethernet (built-in) • RJ45
Cabling for Network Connectivity.
• Straight Network Cable (White cable, to connect to your corporate
network via Hub/Switch)
• Crossover Network Cable (Black cable, to connect directly to your
Computer)
2.4.3. Power Requirements • A 12V DC switching power supply
(provided), please do not substitute our power supply
from another one • Each 12V power supply can only support ONE
ACTAtek, failing to do so will void the
warranty.
3.1. Configuration of ACTAtek
ACTAtek Training Manual 11
Illustration 1.Configuration of ACTAtek
HECTRIX LTD.
3.2. ACTAtekTM Internal Structure and Connections WARNING: DO NOT
TOUCH ANY COMPONENTS WHILE ATTACHING CABLES TO THE ACTAtekTM.
Illustration 2.Internal Structure and Connections
ACTAtek Training Manual 12
3.3. Connection Details:
3.3.1. COM1 to COM4 • COM1, by default, is connected to the
fingerprint module, if installed. Other-
wise, it is open for use by other applications.
• COM2, by default, is connected to the Mifare Contactless Smart
Card Read-
er/Writer, if installed. Otherwise, it is open for use by other
applications.
• COM3 is shared with the RS485 port.
• COM4 is open for use by any other RS232 devices.
3.3.2. RS485 • The RS485 serial port shares its port with COM3 of
the ACTAtek. That
means either one can be used at any given time.
• RS485 is enabled if JP9 and JP10 are installed.
• Typical devices connected to RS485 are External Relay and/or
external Mi-
fare Contactless Smart Card Reader/Writer.
3.3.3. Weigand output • Weigand output is supported in
ACTAtek.
• Users can select either 26-bit or 40-bit outputs.
• Smart card ID will be sent out in 26-bit or 40-bit Weigand
formats, when au-
thorized.
3.3.4. Security Sensor • Used to protect ACTAtek in an event when
someone is trying to remove or
attack the unit.
• Alarm output will be triggered if ACTAtek is lifted up or removed
from its in-
stalled position.
3.3.5. RJ45 • Used to connect a RJ45 cable to the network which
enables ACTAtek to be
reached by Ethernet.
3.3.6. Buzzer • Used to create unique beeping sounds during
authentication and other situa-
tions.
HECTRIX LTD.
3.3.7. USB • A USB interface is present and reserved for future
use.
3.3.8. 12V DC jack • Power up the ACTAtek with shipped switching
power supply.
• Make sure you have same rated power supply (12V DC, 27W) if the
one pro-
vided is not used.
3.3.9. Door Switches 1 • Connect both ends of the external door
switch to GND and DSW1 respec-
tively.
• Door strike will be connected once the door switch is
triggered.
3.3.10. Door Strike 2 / Door Bell
3.3.10.1. Door Switch mode: • Connect both ends of the external
door switch to GND and DSW2 respec-
tively.
• Door strike will be connected once the door switch is
triggered.
3.3.10.2. Door Bell mode: • Connect both ends of the door bell
switch to GND and DSW2 respectively.
• Enable the door bell in “Terminal Setup”.
• Door bell will ring once the door bell button (Top right corner
of the keypads)
is pressed.
3.3.11. Door Sensors (GND DS1, GND DS2) • System will alert user
(LCD Display message, buzzer sounds) if each of the
door sensors is closed for about 30 seconds.
• Alert stops when sensor is open.
3.3.12. Alarm (Alarm+ Alarm-) • Connect the Alarm+ and Alarm- to
the external alarm.
• Alarm relay will trigger whenever somebody is trying to remove
the ACTAtek-
TM – if the door sensor is activated.
ACTAtek Training Manual 14
HECTRIX LTD.
3.3.13. Door Strikes (NC1 COM1 NO1) & (NC2 COM2 NO2) • Opens a
door.
• NC – Normally connect, COM – Common, NO – Normally Open
• Connect an electrical relay to NO and COM as shown below.
3.4. Details of some connection items
ACTAtek Training Manual 15
HECTRIX LTD.
Chapter 4. Fingerprint Notes
4.1. Introduction ACTAtek TM uses latest Optical Scanning
technology with its own algorithms and matching cal- culations, a
step above other sensors in the market.
It must be emphasized that to get an accurate enrollment and quick
authentication each time a fingerprint is presented, the
fingerprint placement must be towards the center of the scan- ner.
Placing your finger far from the center position of the sensor will
increase the rejection rate.
Finger Rotation should be kept to a minimum during enrollment and
verification.
When enrolling, place the finger on the sensor where the entire
core can clearly be seen by the scanner.
A good image is critical for the overall performance of the
fingerprint scanner. Any deviation from a good image, either by
placing the finger far away from the scanner, or by applying too
much pressure or not locating it in the CENTER of the scanner, will
cause the scanner’s rejec- tion rate to rise. Read below on how to
get a good image for your enrollment/authentication.
4.2. Technical Information Features Technical Specification
Image Resolution: 500DPI False Rejection Rate (FRR): 0.01% False
Acceptance Rate (FAR): 0.0001% Allowable Fingerprint Rotation:
+/-15degree Operation Temperature: -25 to +65 Degrees Celsius
Number of minutiae being taken: 30 to 60 depending on user Matching
Speed: 0.05 second Scanning Speed: 1.50 second
Table 5.Technical Information
HECTRIX LTD.
4.3. Good Image vs Bad Image A good fingerprint image is one in
which the core of the fingerprint is well-defined and easily
recognizable. The core of a finger is defined as the “point located
within the inner most recur- ring ridge”, it is normally located in
the MIDDLE of the fingerprint. It is therefore critical when
enrolling that you place the finger on the scanner where the entire
core can clearly be seen.
An example of a good & bad image is displayed as follows:
ACTAtek Training Manual 17
Bad Image: An image where the crackles & displacement of the
fingerprint core makes it unrecognizable.
Good Image: The whole fingerprint core can be seen clearly.
HECTRIX LTD.
4.4. Fingerprint Enrollment & Authentication
In order to receive a successful enrollment and authentication, it
is critical that the following should be noted carefully. Each
successful enrollment will result in a successful authentication
and save a lot of time in troubleshooting and erroneous
readings.
It is highly recommended for the fingerprint core to be big and
clear for a successful enroll- ment of a clear and good
image.
Make sure the fingerprint image captured is of the core of the
finger presented. A fingerprint core is a point located within the
innermost recurring ridge of any given finger.
Also, to obtain a higher success rate, enroll the same finger 3
times in a slightly adjusted an- gle, one to the center, one
inclined slightly to the left and the third inclined slightly to
the right.
If you follow the following enrollment procedure, the success rate
will increase dramatically.
ACTAtek Training Manual 18
Fingerprint Core.
HECTRIX LTD.
4.5. Fingerprint Enrollment: Step 1: Place the center of any one
finger directly above the sensor right in the center, as shown
below:
Step 2: Place the center of the same finger (enrolled in Step 1),
slightly aligned to the left.
Step 3: Place the center of the same finger, slightly aligned to
the right.
After each placement, wait for the message “Template Stored” on the
LCD screen to appear, and then remove your finger and press
“Enter/Return” to enroll the second or third finger(s).
If you have any questions regarding the enrollment procedure,
e-mail us at
[email protected] com .
ACTAtek Training Manual 19
HECTRIX LTD.
Chapter 5. Introduction to the menu on the ACTAtek LCD screen
There are 8 icons on the ACTAtek's LCD screen after you login as
Administrator:
Add User • Fingerprint
• Reset Database
• Factory Default
Chapter 6. Network Connections
6.1. Connecting Directly to a PC Using Crossover Network Cable
Connecting your ACTAtekTM directly to your computer can be done via
the BLACK crossover cable which is included in the box the
ACTAtekTM came with.
The IP Configuration and all necessary modifications can then take
place for web administra- tion.
6.2. Connecting ACTAtekTM to the Corporate LAN using Patch cable:
Connecting your ACTAtekTM to your Corporate LAN via a hub or switch
can be done via a patch cable or a straight network cable, which is
the white cable included with your ACTAtek-
TM.
Directly connect the Patch cable to the port of the network hub in
your corporate premises.
ACTAtek Training Manual 21
HECTRIX LTD.
6.2.1. Troubleshooting: If the network is not working, there are a
few points that can be checked to fix it:
1. Make sure the network cable is functional; sometimes a damaged
cable may be the cause of all problems. To check if it is
functional, make sure there are no loose ends and the jack is
properly attached to the cable. Also, once plugged in, check that
the light at the port blinks (either in orange or green).
2. Check that the IP Address Assignment matches the network
settings of the corporate LAN or the PC being used.
3. Make sure no IP has clashed and that there are no two identical
IP addresses in the net- work.
4. If all of these are fine, ask the network administrator why
there is a problem or e-mail us at
[email protected] for further
assistance.
6.3. Connecting Directly to a PC Using Crossover Network Cable
Connecting your ACTAtekTM directly to your computer can be done via
the BLACK crossover cable provided in the box the ACTAtekTM came
with.
1. Use the BLACK crossover network cable provided, with one end
connected to the AC- TAtekTM’s jack, and the other end to your
PC.
2. To check your PC’s IP Address Settings, open the DOS Command
prompt by press Start -> Run -> Type “command” and press
OK.
In the prompt, type “ipconfig” and press Enter
ACTAtek Training Manual 22
3. Following is an example. Note the IP Address displayed.
4. If there is no IP Address configured for your PC, follow the
steps below to modify your PC’s
IP Address Settings (below is a case using Windows XP). Go to Start
-> My Network Places -> View Network Connections -> Local
Area Connection.
5. Right click on “Local Area Connection” and click
“Properties”.
6. Under the General Tab, highlight “Internet Protocol (TCP/IP)”
and click “Properties”.
7. Input an IP Address different from the ACTAtekTM (Default IP:
192.168.1.100), for instance.
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
The diagram for IP Address assignment is shown on next page.
ACTAtek Training Manual 23
HECTRIX LTD.
8. Click “OK” to confirm the changes, and “OK” again to set it for
the computer.
9. Lastly, check the IP Address of your ACTAtekTM by clicking the
Menu button, and enter the ID, “A999”, press Enter/Return. Enter
the password (Default is 1), and press Enter/Return. Go to IP
Settings, and press “Enter/Return”. Select IP Address option, which
will display the Current IP Address of your ACTAtekTM (Default IP
is 192.168.1.100).
NOTE: ENSURE THE ACTAtek AND YOUR PC DO NOT USE THE SAME IP
ADDRESS.
10.Test the connection.
6.4. Connecting Directly to a PC Using Local Area Network (LAN)
Most of the time, corporations already have in place a local area
network connection, whereby all network cables come from a central
hub or switch and are distributed across the company for
internetworking and communication.
ACTAtek Training Manual 24
HECTRIX LTD.
ACTAtek is one such device that is Internet enabled and can be
connected via a corporate network for other users to configure and
monitor it with the computers in the network in place. To connect
the ACTAtekTM, use the white cable provided, or any other straight
network cable to connect from a hub or switch to the ACTAtekTM’s
network port.
The following steps demonstrate how to configure the ACTAtekTM to
your corporate network.
1. Find out the IP address of the network. To do so, go to a PC in
the network presently, press Start -> Run -> Type “command”
and press OK.
In the Command prompt, type “ipconfig” and press Enter
2. Note the IP Address displayed, following is an example.
3. Power on the ACTAtekTM unit (refer to Section 2 on P.5), Press
the Menu button, key in the ID “A999” and press Enter/Return, the
default password is “1” and press Enter/Return.
4. Go to “IP Settings” using the Previous/Next buttons and press
Enter/Return.
5. Once “IP Address” is highlighted, press Enter/Return.
6. Input the matching IP Address (e.g. 192.168.1.100), and make
sure it does not collide with any IP Address in the current network
and press Enter/Return.
7. Use the Previous/Next buttons to select “Subnet Mask”, and press
Enter/Return.
8. Input the matching Subnet Mask (e.g. 255.255.255.0), and press
Enter/Return.
9. Test the connection.
ACTAtek Training Manual 25
HECTRIX LTD.
6.4.1. Testing the Connection Once the configuration is complete,
it is recommended that the connection be tested.
1. At the PC, Click Start -> Run -> Type “command” and press
OK.
2. Type “Ping 192.168.1.100” (The IP Address should reflect that of
your ACTAtekTM unit)
3. If successful the following should be displayed:
If unsuccessful, either “Destination Host Unreachable” or “Request
Timed Out” will be displayed, please follow the above steps
carefully and test the connection. If problems persist, contact us
at
[email protected] for assistance.
4. Step 4: Once the connection is successfully established, either
by using the direct connec- tion or connecting via the corporate
LAN, open an Internet browser and input http://192.168.1.100 at the
address bar and hit “Enter”.
5. Step 5 : The system is now ready for web administration.
ACTAtek Training Manual 26
Relative features of Buffalo WZR-RS-G54:
• 802.11g Wireless 125* High-Speed Mode Technology
• Easy VPN – Remote access of your ACTAteks
• Auto channel support will instantly select the best available
wireless network-
ing channel
• Strong wireless security with WPA, 128/64-bit WEP and MAC Address
Re-
striction
• Repeater / Bridge Mode (WDS) boosts performance and extends
range
• Connect to an external 2.4 GHz antenna to improve wireless
signal
• Built-in 10/100 4-port Auto-Sensing Switch for wired
connections
2. One PC for Setup
3. One ACTAtek
7.1.2. Software configuration
• IP address: 192.168.12.1 (Default)
• User Name: root (Default)
• Password: no password (Default)
ACTAtek Training Manual 27
2. Click “Advanced” to do the configuration
7.1.2.1. Wireless 1. The SSID field must be set to maintain the
security of the wireless network , for instance,
"hectrix-buffalo"
2. The wireless channel can optionally be set or you can use
"Auto", you can set it to "Chan- nel 2"
7.1.2.2. Wireless LAN Security The WEP and WPA data encryption
method can optionally be set accordingly
7.1.2.3. Wireless MAC Filtering 1. It is strongly advised to enable
the MAC address filter in order to protect the wireless LAN.
2. To do so, please register the MAC address, please register the
MAC address of the Ether- net Adapter, for instance ASUS WL330g -
or any adapter that you're using.
ACTAtek Training Manual 28
HECTRIX LTD.
7.1.2.4. Wireless Bridging 1. If one access point is not enough to
cover the whole network, you can either add an exter-
nal antenna for this access point or add another buffalo access
point.
2. If you choose to add another access point, please make sure of
the following:
• The “Wireless Channel” should be the same
• The “Frame Bursting Mode” should be disabled
• The “SSID” can be different
• The “Data Encryption” should be the same, or no encryption for
both access
point
• The “Wireless Bridging (WDS)” should be enabled.
• The “Wireless MAC Address of WDS Partner” should be keyed in
manually
7.2. Ethernet Adapter
Some features of the the ASUS WL330g include:
• 802.11g 54Mbps Wireless Technology
• World's smallest Access Point
• Auto channel support will instantly select the best available
wireless network-
ing channel
• Strong wireless security with WPA, 128/64-bit WEP and MAC Address
Re-
striction
• DC power can be drawn from wall socket or USB bus power.
2. One PC for Setup 3. One ACTAtek
ACTAtek Training Manual 29
HECTRIX LTD.
7.2.2. ASUS WL330g Setup with Windows XP (Part 1) Taking Windows XP
as an example on how to do this, please follow the below
steps.
1. Switch the ASUS WL330g to “Ethernet Adaptor” mode
2. Connect the ASUS WL330g to your computer
3. Run “Setup.exe” from the ASUS WL330g installation CD
provided
ACTAtek Training Manual 30
5. Click "Configure"
6. Input User (“admin”) and Password (“admin”)
7. Select the available network which the ASUS WL330g can
detect
8. Click “hectrix-buffalo” (Please select the available newtork in
your local network)
ACTAtek Training Manual 32
HECTRIX LTD.
9. Click “OK”. “hectrix-buffalo” will show in the “Preferred
Networks (Profiles)”
10.Click “Finish”
HECTRIX LTD.
7.2.3. ASUS WL330g Setup with Windows XP (Part 2) 1. Use a web
browser, such as IE or Firefox, to type in the IP Address
“192.168.1.1”
• Login Name: admin
2. Uncheck the “MAC Cloning” option
3. Confirm that the SSID, Channel and encryption are set identical
to the access point setting.
4. Click “Apply”
7.2.4. Application of ASUS WL330g with ACTAteks / iADs 1. Unplug
the RJ45 cable from the ASUS WL330g from your PC and plug one end
to the AC-
TAtek.
2. Reconnect your PC to the internet. You should now be able to
communicate with your AC- TAtek via your PC using wireless
LAN.
3. Plug the internet cable back to your PC, you can now communicate
your ACTAteks / iADs with your PC using wireless LAN
ACTAtek Training Manual 34
Chapter 8. External Mifare Reader
8.1. Installation of the external Mifare reader 1. Unscrew the main
board from the case.
2. Connect the flat cable between the 2x5 box header (JP7) COM4 of
the main board.
8.1.1. Connecting via RS485 • Pin assignment:
Signal Color
+12VDC Red
B White
A Green
NC Blue
COM Orange
NO Yellow
1. Connect the other end of the flat cable to the RS232 to RS485
converter like the picture shown above.
2. Connect the Green wire to the terminal with the “D+/A” label and
the White wire to the ter- minal with the “D-/B” label.
ACTAtek Training Manual 35
Signal Color
HECTRIX LTD.
1. Connect a White wire to pin 2 of the DB9 connector, a Green wire
to pin 3 of the DB9 con-
nector and Brown wire to the pin 5 of the DB9 connector.
2. Connect the other end of the flat cable to the female type DB9
connector like the picture shown below.
ACTAtek Training Manual 37
HECTRIX LTD.
8.1.3. Assembling the parts
1. Connect the power cables to the reader as shown in the
picture.
2. Power supply requirement: 9-12VDC/500mA. Switching mode power
supply is
recommended.
3. Connect the signal wires to the reader as shown in the
picture.
4. Remove the front shield of the enclosure and fix the 2 wall
mounting screws with
the given L-shaped screw driver.
5. Cover the front shield back after the reader is fixed on
wall.
ACTAtek Training Manual 38
8.2.1. Hardware Configuration
1. Configure the dip switch as shown in the picture below. The
address of this external mifare reader should be 1.
2. Device address is measured in binary mode. That is device with
address 2 will have the fol- lowing dip switch setting, ON OFF ON
ON ON ON ON ON (0x0000 0010).
3. Current firmware can only support single external reader.
However, multi-reader support will be available soon.
ACTAtek Training Manual 39
8.2.2. Software Configuration ( Available from firmware version
1.11 onwards only)
1. Go to the web page of ACTAtek and enter the sub menu External
Devices under the Ter- minal Settings.
2. Enter 1 into the Reader Address box. The Trigger and Ignore
Quick Access fields are op- tional to change, click “Add”.
ACTAtek Training Manual 40
8.3. How to use
1. Register a smart card user to ACTAtek. (Details of how to
register a smart card user, please refer to the user manual)
2. Check the smart card which was registered to ACTAtek with the
external Mifare reader.
• Red LED is ON if the smart card is NOT registered to ACTAtek
before.
• Green LED is ON if the smart card is registered to ACTAtek
before.
ACTAtek Training Manual 41
Chapter 9. External Relay
Hectrix will provide an optional external relay for security of the
door lock and strike, for installation within office premises. This
external relay will control the door strike once properly installed
with the ACTAtekTM unit.
9.1. To install the device:
1. Connect the cable provided to the RS485 connector (JP1) on
ACTAtekTM.
2. Connect the other end of the given cable to the GREEN terminal
blocks of the Secure Ex-
ternal Relay.
3. Connect the power cables to the RED Terminal blocks of the
Secure External Relay.
ACTAtek Training Manual 42
9.2. Hardware configuration
Configure the dip switch as shown in the picture below. The address
of this secure external re- lay should be 1.
9.3. Testing Secure External Relay
1. Register a smart card user to ACTAtek. (Details of how to
register a smart card user, please refer to the user manual)
2. No response to the Secure External Relay if the smart card is
NOT registered to ACTAtek before.
3. Green LED is ON and the Relay is closed if the smart card has
been previously registered on the ACTAtek.
ACTAtek Training Manual 43
HECTRIX LTD.
Chapter 10. Door lock connections
10.1. ACTAtek Cabling The following diagram contains the ACTAtek
connected with door locks with Wi-Fi and POE connections.
ACTAtek Training Manual 45
Illustration 7.ACTAtek Cabling Diagram
HECTRIX LTD.
Illustration 11. Two ACTAteks Connecting To One Fail-Safe
Lock
HECTRIX LTD.
Illustration 13. Two ACTAteks Connecting To One Fail-Secure
Lock
HECTRIX LTD.
10.5. Description of Fail-Safe and Fail-Secure Lock: If the ACTAtek
is connected to a fail-safe lock, the door lock will be released
when/if there is no electricity automatically. On the other hand,
if the ACTAtek is connected to a fail-secure lock, the door will
remain locked when/if there's no electricity.
If the ACTAtek is used as an Access Control System, please follow
the instructions below:
1. The door strike rating should be 12VDC/1A. If the operating
current is above the one speci- fied, it is highly advised to use
an external relay. Please look at the Chapter “External Re- lay”
for more information on External relays.
2. Use separate power supply for all devices, including ACTAtek,
External Card Readers and the Relay. DO NOT SHARE POWER SUPPLY WITH
THE DOOR STRIKE.
3. An additional Diode is required to avoid Back EMF from the Door
Strike, which could dam- age the ACTAtek.
4. To operate a non-polar Door Strike, you should assign the
Positive & Negative terminals for the strike according to the
polarity of Diode. The terminal that connects to Negative End of
Diode is Negative, the other one is Positive.
5. Diode Selection:
a) Use P/N:1N4004, if the Door Strike rates at 12VDC/1A
b) Use P/N:6A1, if the Door Strike operating current is within 1 -
6A.
*Failing to comply with the above instructions may cause
irreversible damage to the ACTAtek.
10.6. Door Strike Sensor • Connect the sensor wires by loosening
the 2 screws on the sensor swith and slide the
exposed ends of the wires under the terminals then tighten the
screws.
• Internal buzzer will sound if the door is left open for more than
30 seconds. The unit will
then display an alert message.
ACTAtek Training Manual 49
11.1. Introduction
ACTAtek provides built-in CMOS camera feature to avoid buddy
punching problems & en- hance security issues.
A snapshot will be taken for each successful or rejected
authentication (Fingerprint, smart card or password). The most
recent 100 photos (resolution: QVGA. 320 x 240) will be stored on
the ACTAtek database.
11.2. Specifications
• ¼” double lens
• Camera viewing angle:
ACTAtek Training Manual 50
• Auto Brightness, contrast, saturation
• Photo sizes selection, 640 x 480, 320x240, 160x120 (default is
320x240).
ACTAtek Training Manual 51
12.1. Introduction
This ACTAtek formatter software is to help your original company
smartcards to be readable by ACTAtek.
12.2. Requirements
2. A software formatter patch
12.3. Change the ACTAtek to become a formatter
1. If you switch from ACTAtek terminal to formatter, please backup
terminal system data.
• Login the ACTAtek via web browser
• From menu, select -> 'Backup System Backup'
• Save the system file
• Login the ACTAtek via web browser
• From menu, select -> 'Firmware upgrade'
• Click <Browse> for the formatter firmware e.g.
acatek_1_formatter.bin
• Then click <Upload>. After upload successful, click
<Upgrade> to start up-
grade. After upgrade successful, the terminal will reboot
automatically. If the terminal does not reboot automatically,
please manually reboot the termi- nal.
ACTAtek Training Manual 52
12.4. Configure the formatter
12.4.1. Formatter Status This part will show you the “Total Credit”
and “Current Credit” for the formatter. If you want to increase the
number of “Total Credit”, please follow the steps below:
1. Login the ACTAtek via web browser
2. From menu select -> 'Formatter Setup' .
3. Under 'Formatter Status', browse for the credit file with format
credit_Serial#.bin
(eg. for terminal 00111DA00002 the credit file is
credit_00111DA00002.bin )
4. Click <upload>
12.4.2. Configure the Card Key This part is to format the original
smartcard's key to the Hectrix's key, that is to make the orig-
inal smartcard to be readable by ACTAtek. You can take the
reference of the steps below:
1. Login as Administrator through Web browser.
2. From menu select -> 'Formatter Setup'
3. Under “Configure the Card Key”, select the appropriate options
then click <submit>
(eg. format foreign card to use in ACTAtek terminal:
• Field old key, select -> 'Custom' and enter your 12 characters
key.
• Field new key, select -> 'Hectrix'
ACTAtek Training Manual 53
2. From menu select -> 'Formatter Setup' .
3. Configure the Card Key
4. Click <submit>
5. In the screen 'Smart Card Formatter', message [Key Modified
Successful] will be dis- played.
6. Click <Start> to start formatting card at terminal.
7. To begin format smart card, just put your smart card on the
terminal smart card reader area ie. the keypad area.
8. Don't remove your card until you receive “Success” message. The
LCD will display “Writ- ing”, “Verifying” and finally “Success”
message. After receiving “Success” message, you can continue
formatting another card. The credit will be deduct
automatically.
9. From web Click <stop> to end 'Format Smart Card'.
10.The terminal will jump back to 'Configure the Card Key'
screen.
ACTAtek Training Manual 54
1. Login as Administrator through Web browser.
2. From menu, select -> 'Firmware upgrade'
3. Click <Browse> for ACTAtek firmware e.g.
Acatek_1_28.2.bin
4. Then click <Upload>. After upload successful click
<Upgrade> to start upgrade. After up- grade successful, the
terminal will reboot automatically. If the terminal does not reboot
au- tomatically, please manually reboot the terminal.
5. After reboot, the terminal should be able to authenticate the
newly formatted card.
ACTAtek Training Manual 55
Chapter 13. Modem Connection
This modem is used to setup a link between your PC and the ACTAtek
through a modem. This way, you can get the real time event log by
using the modem settings in the connection profile.
ACTAtek Training Manual 56
HECTRIX LTD.
1. Launch the Connection Wizard
• Go to the Network Connections, Click Create a new
connection
2. Connection Wizard
• Select “Set up an advanced connection”, and click Next
3. Advanced Connection Options
ACTAtek Training Manual 58
4. Devices for Incoming Connections
• Select the device for the incoming connections. Select the
desired modem
5. Incoming Virtual Private Network(VPN) Connection
• Leave the setting unchanged and click Next
ACTAtek Training Manual 59
• Create a user account for the incoming connection, Click
“Add...”
7. Create a Use
• Enter the user information, remember the user name should not
have space
included
• Prepare a password for the user.
• In this example, the user name is “user_a”, and password is
“1234”
• Click “OK” to confirm the creation
ACTAtek Training Manual 60
8. Confirm with the User Created
• Confirm with the user created, ensure the check box was checked
(default)
• Repeat from step 7-8 if more than one user is needed.
9. Networking Software Setting
ACTAtek Training Manual 61
• Left other checkbox to default
• Check the box at Network access - “Allow callers to access my
local area
network
• By this sample setting ( From 192.168.9.184 to 192.168.9.185),
the Desktop
PC would take the IP of 192.168.9.184, while the incoming
connection (AC- TAtek) would take the IP of 192.168.9.185
• Uncheck “Allow calling computer to specify its own IP
address
11.Complete Connection Wizard
ACTAtek Training Manual 62
12.Confirm the New Connection has been created.
• A new icon with the name "Incoming Connection" should be
displayed.
ACTAtek Training Manual 63
1. Unscrew the main board from the case.
2. Connect the flat cable to the 2x5 box header (JP7) COM4 of the
main board.
3. In the modem side:
• Connect the modem with power
• Connect the serial cable to the modem
• Connect the phone line to the modem
ACTAtek Training Manual 64
13.3. Setting ACTAtek to make connection with the Modem
1. Enter the details in the Connection Profile Settings as shown
below:
• Enter the details in Connection Profile Setting
Connection Name Name of the Profile Period The time interval the
unit takes to connect the remote
server( in minutes) Server IP IP Address of the remote dial-up
server (e.g.
192.168.9.184) Connection Type Select “PPP” for Modem Phone Number
Phone number for the dial-up modem (Ensure phone
line is physically connected to the PC) ID User ID for login to the
remote server's login ID (e.g.
user_a) Password Password for login to the remote server's login ID
( e.g.
1234)
2. Confirm the Connection Profile Creation
• After creating the profile, it should be listed under "Existing
Connection Pro-
file"
13.4. Setting up the ACTAtek with the ACTAtek Agent
13.4.1. In the Web browser side 1. Go under the Terminal List
• At the Server List option, Click “Add”
2. Add a Server Agent
• Under the Server list, Click "Add", and enter the Details as
shown below:
IP Address IP Address of the remote server (eg. 192.168.9.184) Port
Port of the Agent used (default:1668) Agent Version 1.2 (default)
Magic Used to communicate with the Agent (eg. “1234”),
blank to use default Send all logs when registered
Enabled
ACTAtek Training Manual 67
3. Confirm that the Agent has been successfully created
• After clicking "Add", a new server entry should be displayed
under the Server
List.
13.4.2.1. ACTAtek Agent Configurator:
Click Start --> Programs --> Hectrix --> ACTAtekAgent
--> Configurator to begin the "con- figuration"
13.4.2.2. Agent Info
• If ‘Auto Detected’ is selected, the Agent will automatically try
to detect the ACTAtek in your
network.
• The default Agent Port is 1668
• The Agent Magic is the encryption code of Agent. You should enter
the same Magic as the
Server List. So please enter “1234” in this example.
• Poll Interval should be set to > 60 seconds
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HECTRIX LTD.
13.4.2.3. To connect the Agent with an ODBC Database Please lookup
the ACTAtek Agent manual for the setting up of ODBC.
• Database Driver: Generic ODBC
• Database Name: actatek (default, and set it in the above
steps)
• Database Username and Password: We haven't set it. So, leave it
blank
• Connection Pool Size: 5 (default)
• Create Table SQL: SQL command, 5 fields default
• Target Table Name, Map Timestamp to Field, Map UserID to Field,
Map Event to Field,
Map TerminalSN to Field, Map Photo (JPEG Binary) to Field: Please
use the same names in the Create Table SQL command above
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HECTRIX LTD.
13.4.2.4. ACTAteks Please leave it blank in order to use modem for
connection
• After completing the configuration setting, click <save>,
the following screen will appear
13.5. Run the ACTAtek Agent Click Start --> Programs -->
Hectrix --> ACTAtekAgent --> ACTAtekAgent 1.29 and begin the
program. You will see the following screens.
Eventlog will be synchronized to your default database via modem
after started the ACTAtek Agent.
13.6. Trouble shooting If you are connecting Agent in the first
time, you are suggested to run the agent in “Debug” mode. To do so,
open MS-DOS command prompt, and type “agent -d 3” under the Agent's
in- stallation path. If there are no error debug message, Agent
will work in the current setting.
ACTAtek Training Manual 71
Chapter 14. FAQ & Troubleshooting
This chapter will show the most common Frequently Asked Questions
(FAQ). If the FAQ here cannot solve your problems, please e-mail
your inquiry to
[email protected]
If you planned to e-mail us, please attach the following
information in order to provide the best solutions:
1. The Terminal Status of the ACTAtek. It is the first page when
you login the ACTAtek using web browser.
2. The QA page of the ACTAtek. The link for the QA page is:
http://<IP Address>/cgi-bin/qa.cgi
ACTAtek Training Manual 72
14.2.Connection
issues.........................................................................................78
14.2.1.Can we use our own software to communicate with ACTAtek? If
so, what do you offer us as basis: DLL, ActiveX or SDK?
.......................................................................78
14.2.2.How do I connect two ACTAtek units in different locations
with DSL / Internet
connection?.....................................................................................................................78
14.2.3.How do I connect two ACTAtek units in different locations
with modem (GSM
modem)?.........................................................................................................................79
14.2.4.Why doesn't the ACTAtek connect with my
PC?.................................................80
14.3.Hardware
issues............................................................................................81
14.3.1.Why the ACTAtek cannot keep the date & time after the
ACTAtek is restarted?... 81 14.3.2.What is the rating of the
internal
relay?...............................................................82
14.3.3.How do I handle the back EMF of the door
strike?..............................................83
14.3.4.Where is the event log stored? How can I retrieve
it?.........................................84 14.3.5.How to
protect the ACTAtek with ESD issues?
..................................................84 14.3.6.What is
the material for the Optical Sensor and casing?
................................... 85 14.3.7.How to connect to an
IP
Camera?.......................................................................85
14.3.8. Which kind of door locks do we
support?...........................................................86
14.3.9.How to setup the door bell through the
ACTAtek?.............................................. 86
14.3.10.How to prevent
EMI?..........................................................................................87
14.3.11.What is the maximum distance of External Mifare Reader we
guarantee?...... 87 14.3.12.Which type of HID prox card do we
support?....................................................88
14.3.13.Which type of external bar code reader do we
support?...................................88 14.3.14.What does
ACTAtek support?
..........................................................................89
14.3.15.Why ACTAtek keeps
hanging?..........................................................................89
14.4.Primary-Secondary Connection
issues..........................................................90
14.4.1.Primary / Secondary
Synchronization..................................................................90
14.4.2.How do I connect 2 ACTAtek units with different FAM
versions, i.e. FAM 3.xx
ACTAtek Training Manual 74
14.1.1. Fingerprint Enrollment / Authentication Issues
If there are users that have problems enrolling their fingerprints
or issues with authentication, please do make sure of the
following:
1. Is the user’s fingerprint quality difficult to read? You can
check so via the web interface’s fingerprint capture utility. If
the quality is not too clear, please lower the user’s security
level via the Modify personal details option on the web
interface.
2. Are there too many users using Automatch? Automatch may make it
difficult for users to get authenticated since there could be too
many users enrolled in the system. Try using ID + Fingerprint, and
see if that improves the result.
3. Read the fingerprint notes on the manual and quick install guide
that came with the AC- TAtek for further details and information on
better enrollment and authentication proce- dures.
4. Also, with the new FAM, fingerprint firmware version, a new
feature has been added whereby you can improve the recognition with
the “smart sampling” selecting from 3, 5 or 7 fingerprint images.
The older version could only support getting 3 images for
authentica- tion.
Features (For Fingerprint models) 1,000 Users 3,000 Users 5,000
Users Maximum number of fingerprint templates stored
3, 5 or 7 templates
3 or 5 templates 3 templates only
14.1.2. Why do I always get a "Bad Quality" message during
enrollment or authentication?
If users have exceptionally dry or chapped fingers, and the ACTAtek
fingerprint scanner can- not accurately get a reading, it will
display the "Bad Quality" message. It is advised to use moisturizer
or rub your finger against your temple or nose to moisturize the
fingers before putting it on the scanner for better image
capture.
ACTAtek Training Manual 75
14.1.3. Why the successful rate for fingerprint verification is
low?
There are something you need to pay more attention about the FP
quality level:
If you find it difficult to verify their fingers, there are few
steps you can do.
1. In the ACTAtek terminal Keypad --> Use Admin login-->
Terminal Setting --> FP Quality --> Set to "High"
2. Register Users with 7 FP templates of the SAME finger
Please do not register more than 3 different fingers using 7
templates. When you are asking the user to register, you can try to
ask the user to put his FP in different altitude. But, please make
sure that the "circle center" of the FP must me on the sensor of
ACTAtek.
3. In the Web page --> Terminal Setup --> Set "Security Level
(for Automatch)" to "Low"
4. In the Web page --> Click to a specific user --> Set
"Fingerprint Security Level (for ID Match)" to "Low"
The above flow can let the ACTAtek take a good quality image when
registration. However, in the verification stage, a normal or low
quality image will be taken (Higher successful rate)
Actually, not 100% of people can get a good fingerprint for the
reader to read. You can take the reference of that user's
fingerprint by:
In the ACTAtek terminal --> Admin Login --> User Management
--> Capture FP
In the PC --> In the web browser --> click "Capture
Fingerprint"
You will see that user's fingerprint image. If you find that his
fingerprint is really not good, then it is the real case for him to
use password instead.
ACTAtek Training Manual 76
14.1.4. Why is the automatch limited to 150 users?
The main reason for this limitation is the processing speed and to
keep the FRR low on the ACTAtek unit. The more Automatch user, the
slower authentication process.
14.1.5. The finger print module scans erratically with nothing on
the surface? A possible reason to this would be the surface is
dirty and require cleaning. Check and see if there is any residue
left on the finger print lens. Sometimes a dirty finger print may
result in such behavior.
ACTAtek Training Manual 77
14.2. Connection issues
14.2.1. Can we use our own software to communicate with ACTAtek? If
so, what do you offer us as basis: DLL, ActiveX or SDK?
Yes, we provide the API (SOAP based) with sample programs (with
source code) to guide you through the development and communication
process.
Please kindly download the latest SOAP API from:-
http://support.hectrix.com
14.2.2. How do I connect two ACTAtek units in different locations
with DSL / Internet connection?
You need to make sure that the main office has static IP and VPN
Support. After that, setup the branch office as a VPN client so
that the ACTAtek units at both locations can view one an- other in
the same subnet.
It is better to use a router as a bridge to connect between the
Internet and ACTAtek, so that the router can filter out the noise
and is suitable for different ISPs. ACTAtek can be used di- rectly
with the Internet if no login is needed. That is, ACTAtek does not
support PPPoE or broadband / DSL that needs login authentication.
All you need to do is forward the web server port (80 for http and
443 for https or any that you have assigned if it's not those 2) of
the router to the ACTAtek. Also, you can connect the ACTAtek to the
Internet directly first to see if it works. Once completed, the IP,
Subnet, Gateway need to be set according to the info provid- ed by
the ISP.
ACTAtek Training Manual 78
HECTRIX LTD.
14.2.3. How do I connect two ACTAtek units in different locations
with modem (GSM modem)? There are 2 methods to connect the HQ
computer to the remote site by modem.
1. Use traditional modem:
This solution is economy in price (about USD50). You need to
connect each remote site with a traditional modem.
Once connected in this configuration, HQ's PC can get the eventlog
of each remote site.
2. Use LAN modem:
The LAN modem cost about USD200-300 each. This solution can let the
Headquarter's PC dial up to the remote site, and do everything the
same as you are in the remote site us- ing the Headquarter's
PC.
ACTAtek Training Manual 79
14.2.4. Why doesn't the ACTAtek connect with my PC?
If you are using a hub, please check if the straight RJ45 cable is
connected to a regular port and not an uplink port. Also, find out
the IP address of the ACTAtek unit (you can do so by pressing the
Enter button 6 times). To make sure the network cable is properly
plugged in, do check the LED light in the ACTAtek's network port,
as well as the hub/switch's network port. Try to ping the ACTAtek
using the MS DOS command prompt or another computer in your network
and make sure your network connection is working. Check the
firewall settings and make sure it is set to where it doesn't
affect the connection to the ACTAtek.
If it still does not work, please try the following:
1. Reset the unit to "Factory Default", then reboot the unit,
assign the ACTAtek IP to be 192.168.1.11
2. Change your PC's IP to 192.168.1.10, Subnet Mask: 255.255.255.0,
then reboot your PC if necessary.
3. Use the crossover RJ45 cable (black) provided and connect your
PC with the ACTAtek unit directly.
4. Go to the MS-DOS command prompt, and type " PING 192.168.1.11,
and press Enter.
5. If the message displayed is "reply from......." it means the
unit has no network problems, please check your network connections
when you connect it through a hub/switch.
ACTAtek Training Manual 80
14.3. Hardware issues
14.3.1. Why the ACTAtek cannot keep the date & time after the
ACTAtek is restarted?
Problems:
• The unit can keep the date & time if the RTC works with the
back up battery.
• If the date appears to be 1970, it means the RTC fails to keep
the date and
time as the backup battery supplies the wrong voltage to the
RTC.
Solutions:
• Solder a diode (spec.SMD 4148) in between the positive pole of
the battery
holder and a wire, please see pictures diode_a.jpg &
diode_b.jpg.
• If a diode was already there (maybe covered by a black
insulator), add a 2.2M
resistor (SMD 0805) in the position showed in photos res_2M2.jpg
&
res_2M2a.jpg. Please aware of shorting the circuit around when
soldering.
ACTAtek Training Manual 81
HECTRIX LTD.
14.3.2. What is the rating of the internal relay?
Item Specification Contact Arrangement SPDT (1FORMC) Contact
Material Silver alloy Contact Resistance 100mΩ Max. (Measured at 1A
6VDC) Contact Rating (Resistive Load) 1A 12V DC Switching Voltage
DC 60V Max. Switching Current 1A Max. Switching Capacity 62.5VA /
30W Operate Time (Initial) 5ms Max. Release Time (Initial) 5ms Max.
Bounce Time 5ms Max. Insulation Resistance 1000mΩ Max. (500V
DC)
Dielectric Strength 400VAC (50Hz/min.) between open contacts
1000VAC (50Hz/min.) between coil and contact Shock Resistance
100ms2
Vibration 3.3mm Double amplitude, 10-55Hz Ambient Temperature -30°C
- +70°C Humidity 35% - 85% RH Operating Life Mechanical: 5 x 106
(36000 ops/hr)
Electrical: 1 x 105 (1800 ops/hr)
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HECTRIX LTD.
14.3.3. How do I handle the back EMF of the door strike?
Please add a diode (1N4004) in parallel with the door strike.
Details of the door
strike connection, please refer to the separated documents, which
you can down-
load from the following link:
http://www.hectrix.com/
Few Points to note:
1. Is the door strike in question using 12V DC and less than 1
amp?
The door strike should be 12V DC and using less than 1 amp current.
Please make sure and use the correct lock.
2. Is the power supply shared between the door strike and the
ACTAtek unit?
If so, please stop sharing it. The door strike and ACTAtek should
be using two different power supplies and sharing it could cause
the unit to malfunction.
3. Are any ACTAtek units connected sharing the power supply?
Please make sure each ACTAtek uses a separate power supply for its
function. If not, and this causes the unit to malfunction, the unit
will be void of warranty.
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HECTRIX LTD.
14.3.4. Where is the event log stored? How can I retrieve it?
The most recent 10k logs are permanently stored on the ACTAtek
device, A flash memory storage called Disk-On-Chip (with fail-safe
capability) will store all of these logs. Once the AC- TAtek is
online again, you can view the log through the web interface or
connect it with the ACTAtek Agent/ Server. Both of which will store
the log on your PC directly.
14.3.5. How to protect the ACTAtek with ESD issues?
Basically, the ESD (usually up to several kV, some more than 10kV)
can create a very large current flow through the electronic
components inside ACTAtek (some even may be burnt ow- ing to this
high ESD attack). As with the EMI and EMF, they're more or less the
same thing, like most of the electronic devices may have draw back
from other RF generated sources. For example, during the take-off
or landing of a plane, people must switch off the mobile phone.
Like other electronic products, ACTAtek are operated with a 200MHz
clock and other crystals (20MHz-LAN processor, 3.68MHz-UART
processor, 13.56MHz-Mifare reader). Strong RF source from
surroundings will affect the performance of ACTAtek unless the
outer sources are CE & FCC approved.
There are 2 approaches that can protect against the ESD spikes -
Mechanical and Electrical.
1. Mechanical
• Please try to shield the RS485 cable and the door strike cable.
Connect the drain to the
Earth, if available, so that ESD spike can be discharged.
• Make sure the power source is clean (add line filter in between
AC plug and our switching
power supply)
• Make sure the length of the 12VDC cable is not too long. don't
try to cut and extend the ca-
ble.
• Shield all cables (relay to door strike) and connect the drain to
Earth.
2. Electrical
• Connect a Zener diode (eg, 1N4148) across the the door strike,
ie. in parallel with your
(1N4004, already installed), such that ESD current will flow
through this diode (both forward bias and breakdown) instead of
going into the ACTAtek. (basically gives a loop back path so that
ESD won't flow into the ACTAtek).
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HECTRIX LTD.
14.3.6. What is the material for the Optical Sensor and
casing?
The optical scanner that is used in the ACTAtek is a glass prism.
It is possible to be scratched by sharp metal tools. Please DO NOT
test this as it may break the glass. However, the optical scanner
has certain advantages over the traditional capacitive sensor, such
as, difficult to be damaged by ESD, and not easy to be scratched by
fingertips as the thickness of the glass prism is 15 mm.
Our case is IP65 approved (dust and water proof) and the keys and
enclosure of the ACTAtek are made of ABS (Acrylonitrile Butadiene
Styrene) plastic, which is a very hard plastic that is tough to
break or damage. However, the paint on the enclosure can be
scratched off by sharp tools.
14.3.7. How to connect to an IP Camera?
First, you need to obtain the IP Address of the IP camera. To do
this, run the IPSearcher.exe (please email
[email protected] for
a copy of this software). IPSearcher.exe helps you identify the IP
Address of your IP Camera. Once you have found the information,
input the in- formation in the actatek web interface under "Network
Camera setup" under Terminal setup. Please also verify that active
scripting is enabled in IE for correct display of the stream.
To enable Active Scripting: Open Internet Explorer -> Tools
-> Internet Options -> Security -> Custom Level -> In
settings box, you can find Scripting label and enable active
scripting.
To enable showing pictures: Open Internet Explorer -> Tools
-> Internet Options -> Advanced -> Multimedia -> Show
Pictures
Possible causes for failure camera connection:
• Network settings. Since the ACTAtek, by default, uses port 80 to
access the IP Camera.
Ensure the IP Camera is accessible from port 80 within the
network.
• IP Camera password protected. If the IP Camera require password
to view the capturing,
disable the password protection (Refer to the IP Camera
manual).
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14.3.8. Which kind of door locks do we support?
The Electrical Lock should be within 12 V DC (1A or less). However,
for an AC type of lock could cause a problem. The reason for this
is BACK EMF from the Lock, usually fixed by fit- ting a diode
between the door strike and unit.
The following Electrical Locks have been tested and approved by our
engineers:
1. 1. Gianni (Taiwan)
14.3.9. How to setup the door bell through the ACTAtek?
For the door bell to work, you need to:
1. Go to Terminal Setup of the web interface using the
browser
2. Enable the door bell
3. On the back of the ACTAtek, you can connect 2 wires from the
external door bell to "Door strike #2"
4. Once you press the door bell button on the keypad...., and the
bell will ring.
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14.3.10. How to prevent EMI? If the environment of the ACTAtek
installed experienced a strong EMI, fierrite ring should be rounded
to the door strike wire.
From the ACTAtek (NO, NC, COM), about a distance of 2-3cm, please
insert a fierrite ring. And then in a further distance of 2-3cm,
insert another fierrite ring. This can reduce the af- fects from
EMI.
14.3.11. What is the maximum distance of External Mifare Reader we
guarantee? There are 2 types of External Mifare Reader. One type is
RS232 (ACTA-ERMF-232) type and another is RS485 (ACTA-ERMF-485)
type. Only one external mifare reader can be connected to one
ACTAtek only (1 to 1)
For ACTA-ERMF-232, the maximum distance we support is 50m.
For ACTA-ERMF-485, the maximum distance we support is 150m.
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14.3.12. Which type of HID prox card do we support? In the current
stage, we have internal HID reader only. And very soon the HID will
be build in- side the ACTAtek, like the internal mifare reader. The
HID reader support the following type of HID smartcards:
• ProxCard® II card
• ISOProx® II card
• DuoProx® II card
*Depending on local installation conditions.
14.3.13. Which type of external bar code reader do we support? At
this moment, we support 5 types of external bar code readers:
1. PSC VS800 Magellan PSC VS2200 Compact Bar Code Scanner with
RS232 Interface
http://www.sysscan.com.hk/pdf/Magellan_2300HS.pdf
http://www.argox-usa.com/pdf/as_8100_8150_8210.pdf
3. Z-6070 Zebex Z-6070 Omni Directional Scanner with RS232
interface
http://www.zebex.com.tw/documents/Z6070_data%20sheet.pdf
http://www.artico.com.tw/Big5/catalog.asp?CID=02&SCID=02&Page=1&MP=2&MT=14ID
5. Tech Omni Card Readers
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Smartcard:
We support Mifare, LEGIC, HID prox, HID iClass, ACS, EM
Barcode:
Wi-Fi / GPRS:
We support wireless connection to an access point (with external
ethernet adaptor). If
you use PDA or smartphone to connect to the ACTAtek, we have a
simplified IE interface
(support SSL) to control the ACTAtek (including Remote door open,
view eventlog...)
Languages:
We support English, Chinese Tradition, Chinese Simplified, Korean,
Thai, Arabic, Polish,
German, Croatian, Spanish....and more to come.
14.3.15. Why ACTAtek keeps hanging?
There could be several reasons for this to happen.
• Is the door strike operated under DC or AC?
The door strike should be 12V DC and consume less than 1 amp
current. Please make sure and
use the correct lock.
• Is diode being use?
To avoid Back EMF from the door strike, which could damage the
ACTAtek unit, we suggest
adding a Diode in between the door strike terminal. Please refer to
document “ACTAtek Door
Strike Connection” from our website:
http://www.hectrix.com/support.html
• Is the power being shared?
Use separate power supply for ACTAtek. External Card Reader and
External Relay, DO NOT
share the power supply with the door strike.
All of the above may contribute to the cause of ACTAtek hangs.
Please ensure the above cri- teria follow to the standard.
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14.4. Primary-Secondary Connection issues
14.4.1. Primary / Secondary Synchronization
If you have problem synchronizing the primary and secondary units
in the network, please check the terminal list on the primary unit.
If they exist and are ok, there shouldn’t be a prob- lem with the
connection. Make sure you can access both the primary and secondary
units over the web interface; another option would be to check if
you can PING both the devices. If it’s a network issue, please
adjust the network connections and check again. Once the net- work
connection is correctly setup and able to communicate with devices,
the synchronization should start automatically.
If the network connection is fine, try to reboot both the devices.
Before you do a reboot, on the secondary unit, cancel the primary,
and reboot after that. In addition, to rebooting, do a factory
default on the secondary unit; you will not be losing any data
doing this since the data is syn- chronized with the primary unit.
After the reboot and reset, try to assign the primary unit’s IP on
the secondary unit again.
For synchronizing multiple units, do it one at a time, make sure
one synchronization is suc- cessful before you carry on to do the
next.
Also, make sure all your units in a primary / secondary
configuration have the same firmware version and FAM version. If
you are doing a firmware upgrade on any one unit, make sure you do
it on all the units in the network to assure they have the same
features and are the same version, or else, it could cause
synchronization errors.
To network ACTAteks in different logical networks, which could be
caused by them being in different areas, make sure you create a
Virtual Private Network (VPN) without firewall to net- work them in
primary / secondary mode.
To make sure there aren’t any problems with the primary / secondary
configuration & synchro- nization, you have to make sure the
time on all the units in the network is identical. They can be set
to using the same SNTP server, such as, clock.ics.org, if you know
of any other, please feel free to use it.
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14.4.2. How do I connect 2 ACTAtek units with different FAM
versions, i.e. FAM 3.xx and 4.xx ?
Setting up units in Primary / Secondary configuration requires them
to have the same FAM versions. 2 ACTAtek units with different FAM,
ie. FAM 3.xx and 4.xx technically cannot be in the same network.
What we could do is downgrade the 4.xx to 3.xx for them to operate
cor- rectly.
To do so, download the 3.xx FAM version from:
http://support.hectrix.com - “firmware_FW3.63.bin” and do a
firmware upgrade to the unit that has FAM version 4.xx. You should
then be able to communicate with a FAM 3.xx in the net- work as
primary / secondary.
Also, in future if you are adding units in the network that have
3.xx FAM version units, please specify to your dealer that you
would need 3.xx FAM versions on your ACTAtek units to avoid the
hassle.
WARNING: Upgrading the FAM version from 3.xx to 4.xx with cause a
permanent damage of the fingerprint module.
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14.4.3. When I make Primary - Secondary combination, will the
existing Users on Secondary lost?
When you connect a device as a secondary unit, the primary unit it
is connecting to will copy all the data from the primary device and
overwrite any data in the secondary unit. Both devices will have
the same group of people in their databases, which means when you
register a per- son in the primary unit, he/she will be recognized
by the secondary unit as well.
In this case, you will need to re-register all old users previously
exists in the secondary unit. Another option is to use the ACTAtek
server to copy the users from the unit to the Primary unit and then
change the unit to a secondary unit. Also, be reminded to backup
all data before making any configuration changes to your devices -
to prevent any data loss.
14.4.4. What is error code (-1) and (-2)?
For a successful setting up primary-secondary connection, you need
both ACTAteks are in the same firmware version and in the same FAM
version. If you are setting up primary-secondary connections but
not success, there will have some error codes come out.
Error code:-1, that means there are no network connection between
those 2 ACTAteks. Please check the network cable or the hub.
Error code:-2, that means either the firmware version or the FAM
version are not the same. Please upgrade the ACTAteks to the same
firmware version.
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14.4.5. How do we know whether the ACTAteks that are connected have
any network error?
For instance, there is a network of 11 units, 1 primary and 10
secondary units. If the primary is not connected properly or there
is some network error, all the 10 secondary units' LCD will dis-
play "Primary Offline" if someone tries to clock in. Once this
message is displayed, you can ei- ther try to fix it or call the
network administrator.
If one of the secondary units has been disconnected, you will see a
"Cannot be reached" mes- sage displayed on the Terminal list of the
Primary ACTAtek unit for the respective offline sec- ondary
unit.
14.4.6. Enabling Auto IN/OUT slows down the ACTAteks?
In Primary/Secondary mode with multiple secondary units, enabling
Auto In/Out may create heavier traffic during synchronization. As a
result, terminal may take longer time to response.
NOTE: Ensure all terminal clocks are synchronized. The easiest way
to accomplish this is to use the SNTP feature on the Terminal Setup
page.
14.4.7. How do I use a Backup Secondary unit?
A Backup Secondary keeps a mirror copy of Primary unit's data upon
successful run of sched- uled backup (11AM/PM daily). In the event
of Primary failure and require a substitution, try the
following:
1. Cancel the Secondary mode on one of the Backup Secondary.
2. Save a copy of system data from this Backup Secondary.
3. Restore the saved system data to a new Primary unit.
4. Manually, reconfigure all the Secondary units to point to the
new Primary.
NOTE: Due to scheduling of the backup process (11AM/PM), it is
possible to experience data lost in between the last backup time
and the actual down time.
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14.4.8. Using Reject Repeated Event. The ACTAtek "Reject Repeated
Event" feature, similar to "Auto IN/OUT", depend heavily on the
terminal timestamp as well as event trigger ID. If you encounter
unexpected behavior from using such feature, please verify the
terminal clock time between Primary and Secondary unit is
synchronized or read only coherent.
NOTE: It is recommended to ensure a correct Timezone is set on each
terminal and if possible, use SNTP feature to keep the time clock
coherent.
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14.5.1. I get a message of “Unauthorized” and “Access Denied”
If you get error message “Unauthorized”, it is because you haven’t
created the appropriate
Access Rights for the user. Please check the Access Group and the
relevant Access rights for the user, and make sure the time has
been enabled.
If there is a primary / secondary configuration, make sure ALL the
units in the configuration have the identical access rights
setting.
If you get error message “Access Denied”, it is because the user is
having issues with access- ing the unit, if they are using
automatch, advise them to use ID + Fingerprint. Make sure the
finger is placed in the right method, or reduce the security level
for the respective user.
14.5.2. Why does it take so long to do a DB upgrade?
In the latest firmware, when the system goes through a firmware
upgrade, on the lower left hand corner, a message will be displayed
on the process taking place at the moment.
The DB upgrade may take longer due to the fact that the old DB has
to be converted to the new DB, this will not affect the data in the
unit, and should take less than 5 minutes.
Also, you can easily diagnose the problem with the message
displayed while the loading is taking place, it will display one of
the following
• DB Upgrade
• Network
• ACTAtek
This way, if the loading fails, you can pinpoint which facet
failed, and we can diagnose and fix the problem accurately and
quickly.
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14.5.3. How do I upgrade the firmware on the ACTAtek unit?
1. Download the latest firmware from:
http://support.hectrix.com
3. Reboot the ACTAtek terminal.
4. Go to the ACTAtek login page using a web browser. (If you found
your network is not sta- ble, please use a cross cable directly
connect between the ACTAtek and your computer).
5. Go to the ACTAtek terminal and login as a Super Admin
6. Click "Firmware Upgrade"
7. Browse to the latest firmware you have just downloaded and hit
OK.
8. Click on Upload
9. After the patch has uploaded to the unit, and click "Upgrade" to
begin the upgrade process.
10.After the firmware upgrade has successfully completed, reboot
the unit manually after 30 seconds after the message "Firmware
Upgrade Successful" has appeared.
11.Please make sure that every ACTAtek terminal should be reboot
after the firmware up- grade process.
14.5.4. How do you use the Duress Code, SMTP options?
These options have been added to send out a distress email to an
administrator during a cri- sis situation. When an ACTAtek is
installed in a commercial location and a distress message needs to
be sent, this option can be enabled. To do so, specify a mail
server in the “SMTP Server” field. Specify a 2-digit code to use,
for example, “99”. This code will be used for any user trying to
gain access. For instance, you have user ABC in the system, with
password 123. To trigger the distress email, she would login with
the ID (ABC), press Enter, then the
password with the distress code in front, which would become 99123.
This will send an email to the specified “Administrator’s Email
Address”.
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14.5.5. What is the procedure to export Chinese characters report
in MS Excel? 1. Download Report in .csv format (ie.
report.csv)
2. Open a new MS Excel spread sheet.
3. Choose Data --> Import External Data --> Import Data
4. Choose the file “report.csv” and then open it
5. A “Text Import Wizard” is appeared.
6. Choose “Delimited” --> Next
7. Choose “Comma” --> Next --> Finish
8. You can select the location for this new table (click “OK” if
you are not sure)
14.5.6. What is the procedure to export Arabic characters report in
MS Excel? 1. Download Report in .csv format (ie. report.csv)
2. Open a new MS Excel spread sheet.
3. Choose Data --> Import External Data --> Import Data
4. Choose the file “report.csv” and then open it
5. A “Text Import Wizard” is appeared.
6. Choose “Delimited” --> Next
7. Choose “Comma” --> Next --> Finish
8. You can select the location for this new table (click “OK” if
you are not sure)
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14.5.7. How do Access Groups work?
The following example is to control 3 doors (A, B and C) with 3
groups of people that belong to 3 corresponding access
groups.
Access Group 1 - Can access ALL Doors (For instance,
Managers)
Access Group 2 - Can Access Door B only (For instance, General
staff , Engineers)
Access Group 3 - Can Access Doors A and C (For instance, Sales /
Marketing Staff) ---> just give them access in group 3 for door
A & C
ACTIONS: First you need to add a new user, an admin manager, and
set his access group to Group 1. Also, add an engineer and set his
Access group to Group 2. Then add a third user as a Sales
representative and set him as Access Group 3.
1.Now, go under Access Groups.
2. --> Click "Admin / Manager"
4. --> Add Access Right
5. --> Select Door A
6. --> Quick Access Enable
7. --> Click "Set Terminal"
9. --> Click "Submit & Create Another Access Right"
10. Now Select Door B
11. --> Repeat steps 6-9
13. --> Repeat steps 6-8
14. After set all the Doors, click "Submit Access Group"
When you click on the "Admin / Manager" of "Access Groups", you
will now see 3 Access Rights for that access group. So now, you can
follow the steps 1-14 to create the rights for Ac- cess Groups 2
and 3 correspondingly.
So now, you can follow the steps 1-14 to create Access Group 2 and
Access Group 3 corre- sponding.
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14.5.8. How to help us to translate the languages? For the
different languages we provided in ACTAtek, mainly are being
translated by our re- sellers. If you find that the languages are
not updated at all, you can request us to send you the translation
file and do the translation. Following are the steps to update the
translation file.
1. We will send you the translation file, eg called abc.txt
2. Open the abc.txt file with Wordpad
3. Translate the blank items, BUT DON'T DELETE THE ITEMS WHICH HAVE
NOT BEEN TRANSLATED
4. Save as the file type to "Unicode Text Document", say
abc_new.txt
5. Send back the translated file to us.
14.5.9. How to configure the SNTP? 1. First, you need to set all
the Gateway, DNS(or use IP address) and IP address correctly,
and make sure that your ACTAtek can be connected to the
Internet.
2. Go to the "Terminal Clock" in the web page
3. Choose your timezone.
6. Press "Set"
Now, the time of ACTAtek will be synchronized to the Server's time.
And in every 10 minutes, ACTAtek will try to connect the Server to
synchronize the time.
If you are using the SNTP, actually you can ignore the upper part
in the ACTAtek, “Terminal Clock” setting page.
The upper part is just for the ACTAtek network which cannot be
connected to the Internet to get the Internet time. And, even if
you are choosing to Auto Adjust the PC time, it will auto ad- just
once when you click "Set Time". So if you are not using SNTP, and
you are pressed Auto Adjust, the PC time will not synchronize to
ACTAtek time unless you are setting it manually.
For the upper part, the grey colored time is the ACTAtek's current
time. And the black colored time is the time you want to set.
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14.5.10. How to login by using both smartcard & fingerprint?
Here is the procedures for doing so:
1. Please go to the add user manual --> Add user -->
Fingerpri