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ActKM - Canberra, 14 October 2004
The Future of KM
Ross DawsonCEO, Advanced Human TechnologiesAuthor, Living Networks andDeveloping Knowledge-Based Client Relationships
Where business is going...
The weightless economy
0
1
2
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10
1980 1990 2000
US$tn
0
0.5
1
1.5
2
2.5
billion tons
GDPWeight
Source: US DoC;Cap Gemini Ernst & Young
We’ve come a long way
We are immersed in connectivity
0
500
1000
1500
2000
2500
1996 1997 1998 1999 2000 2001 2002 2003
Internetbandwidth (Gbps)
Source: TeleGeography; NASDAQ
The first standard
Knowledge depreciates!
The emergence of the global brain
Shifting professional workflow
Business becomes transparent
Information and knowledge
Different domains
Information-basedEfficiency
Automation
Knowledge-basedSolutions
Human expertise
Carefully choose the frame you look through
Five frames for the future of knowledge management
Social networks
Collaboration
Relevance
Workflow
Knowledge-based relationships
Making friends through friends
The network organisation
Courtesy Patti Anklam, patti.byeday.net/sna
View of a network
= President
= Operations= Product Line A
= Small Accounts
Function
= Product Line B= Product Line C= HR/Finance= Large Accounts
I frequently or very frequently receive information from this person that I need to do my job.
Roles in networks
Peripheral Specialist
Central Connector
Boundary spanner
Information broker
Data collection
• Qualitative - surveys Information and knowledge flows -
frequency, type, means, trust, value/ usefulness, knowledge of resources etc.
• Quantitative - information flows Email, instant messaging, telephone,
meetings etc.
Performing social network analysis
• Interview key staff to determine the issues and desired outcomes
• Identify the relevant network• Survey network members to determine information and
knowledge flows• Use computer modeling tools to show critical aspects of
the network• Identify potential interventions• Design and implement activities to enhance the network• Follow up
Working together
Collaboration in action
US Joint Strike Fighter
• US$200 billion project
• 80 companies
• 40,000 professionals
• All tightly networked with 90 software tools
The flow of knowledge work
Workflow learning
Advanced Distributed Learning
The reconfigurable organisation
Creating happy accidents
Sharing recommendations
Types of services
• Black-box: customer receives an outcome, but is left none the wiser
• Knowledge-based: customer is left more knowledgeable, able to make better decisions, with greater capabilities
Knowledge to the masses
Enhancing knowledge-based organisations
1. Start from strategy
2. Enhance the networks in and around your organisation
3. Implement flexible, collaborative workflow
4. Rethink strategy in a blurred world
5. Implement from the top down
Are you an energiser?
How to energise your network
• Have and communicate a compelling vision
• Seek and acknowledge quality contributions
• Make and fulfil commitments
• Be a connector!
Help create the future of KM!