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Adding Value to Your e-business with IBM Tivoli
Performance & Availability Solutions
Manage Your Technology — Master Your Business
Customer NameSpeaker Name
2 | © Copyright IBM Corporation 2001. All Rights Reserved
Agenda
Introductions
Today’s Business Environment
The Tivoli Approach to adding value:
– Monitoring,
– Event Correlation,
– Business Impact Management;
Measuring the Value the P&A Solution Brings
Questions & Answers
3 | © Copyright IBM Corporation 2001. All Rights Reserved
e-business Initiatives
Achieve business goals - revenue and profit
Protect and enhance the company’s brand image
Attract and keep customers
Effectively transact business with trading partners
Meet service level commitments
Grow the e-business
Manage Costs
4 | © Copyright IBM Corporation 2001. All Rights Reserved
The Performance and Availability Challenges
IT visibility at executive level
Line-of-Business driven initiatives
The cost of downtime
Increasing complexity
New applications and middleware
5 | © Copyright IBM Corporation 2001. All Rights Reserved
Address the Challenge with Tivoli
Tivoli simplifies Performance & Availability management using a three layer approach that maximizes e-business infrastructure return-on-investment
Business Impact ManagementLine of business views, workflow,
business process integration cross discipline analysis,
predict, optimize, provision,analyze, account, report
Event Correlation and Automation
Cross system and domain rootcause analysis
MonitoringDiscover, collect metrics, probe (e.g., user experience), perform local analysis, filter, concentrate,
determine root cause, takeautomated action
Master Your Business Contract, measure, report,
and manage committed service levels
Understand the impact of IT performance on the business
Manage Your Technology Reduce the cost of downtime Gain operational efficiency
through automation
6 | © Copyright IBM Corporation 2001. All Rights Reserved
Managing e-business Resources
IDENTIFY problems at the resource level
NOTIFY operations that there is a problem
Take action to CURE problems when possible
BrowsersApplicationServers Web/Edge
Servers
Terminals
Host SystemsHost Databases
Clients
Distributed Databases
Servers
7 | © Copyright IBM Corporation 2001. All Rights Reserved
What Do You Need From a Solution
What the experts say ...
Business impact measurement
Link user experience with infrastructure performance
IT activity prioritization
Quick implementation
Must have strategy to deliver all of these to be successful
8 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Performance & Availability Value
Reduce Costs
– Provides flexibility to manage emerging e-business applications without changing management infrastructure
– Use fewer resources to detect and repair
Protect and Improve Revenue
– Reduces downtime via proactive management
– Reduces problem resolution time by quickly identifying the problem
– Produces satisfied customers
– Automatic problem resolution
Rapid Time to Value
–Fast Implementation
–Real-time information in minutes, not weeks
–Modular Integration
9 | © Copyright IBM Corporation 2001. All Rights Reserved
Monitoring e-business Resources
Combined monitoring of:
– Hardware/OS
– Network Connections
– Web Servers
– Middleware
– Applications
Local correlation and diagnosis at the resource level
Take action to cure problems when possible
Notify other systems or administrators
BrowsersApplication
ServersWeb/Edge
Servers
DumbTerminals
HostSystems
Host Databases
Clients
Servers
DistributedDatabases
10 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Proactive Monitoring Offerings
Monitoring Engine Supports Proactive Analysis Components
Broad Support for Middleware
Tivoli Data Warehouse
Proactive Analysis Components
DM Engine
WorkBench
Resource Models
Problem Signatures
X Y Z
X+Y+Z = action
Service Level Advisor Web Server
Analyzer
IBM Tivoli Monitoring for … Databases Applications Messaging & Collaboration Business Integration Web Infrastructure Content & Personalization Security & Edge Services
IBM Tivoli Monitoring
11 | © Copyright IBM Corporation 2001. All Rights Reserved
Event Correlation Focuses on Multiple Resources
Collect and correlate events from multiple resources
Problem signatures are used to determine root cause
Automate corrective actions Notify other systems or
administrators when necessary
Browsers
ApplicationServers
Web/EdgeServers
Terminals
Host Systems
Host Databases
ClientsServers
DistributedDatabases
Console
12 | © Copyright IBM Corporation 2001. All Rights Reserved
Broad Support for Events
DM Engine
IBM Tivoli Monitoring
Tivoli Event Correlation and Automation Offerings
Service Level Advisor Web Server
Analyzer
IBM Tivoli Event Correlation and Automation for… Distributed Systems OS/390, z/OS SNA Networks TCP/IP Networks Applications Middleware
TEC
NetView
Leverage existing management infrastructure
Non Tivoli Monitoring
Tivoli Data Warehouse
13 | © Copyright IBM Corporation 2001. All Rights Reserved
Business Impact Management Takes a LOB View
Proactively determine the impact of events on the business
View how business processes span the physical environment
Verify end user service levels
Analyze historical data and predict future service levels
BrowsersApplicationServers Web/Edge
Servers
Dumb Terminals
Host SystemsHost Databases
Clients
Servers
Distributed Databases
14 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Proactive Business Impact Management Offerings
Tivoli Enterprise Counsel/ Distribution Monitoring
Daily OperationsHistorical Analysis for
Predictive Management
Tivoli Business System Manager
Service Level Advisor
WEB
Tivoli Data Warehouse
Leverage existingmanagement infrastructure
Tivoli 3rd Party In-house
Online banking service level
agreement is at risk
Online banking user response time
is slow
15 | © Copyright IBM Corporation 2001. All Rights Reserved
What Do You Need From a Solution
Business impact measurement
– Tivoli Business Impact Management
Link user experience with infrastructure performance
– Tivoli Monitoring Solutions
IT activity prioritization
– Tivoli Event Correlation and Automation Solutions
Quick implementation
– Tivoli solutions deliver rapid time to value and ROI
16 | © Copyright IBM Corporation 2001. All Rights Reserved
BEFORE Tivoli Performance & Availability Management
Operations Center
BEA Lotus Microsoft SAP Siebel WebSphere
Component Approach
Server cowgirl4 down !
17 | © Copyright IBM Corporation 2001. All Rights Reserved
Operations Center
TivoliMonitoring
TECNetView
Business SystemManager
Service Level Advisor
WITH Tivoli Performance & Availability Management
Tivoli Data Warehouse
BEA Lotus Microsoft SAP Siebel WebSphere
18 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Helps to Reduce Costs
Improve IT Staff Scalability
– Grow business faster than IT staffing
Improve IT Staff Productivity
– Decrease time needed for management process
Match skills to appropriate problems and tasks
Reduce impact of staff turnover
19 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Helps Protect and Improve Revenue
Improve service delivery and business system availability
– Reduce downtime via proactive monitoring
– Reduce problem resolution time
Produce satisfied customers
– Deliver and measure service…
– …from the customer’s perspective
20 | © Copyright IBM Corporation 2001. All Rights Reserved
Tivoli Provides Rapid Time to Value
Rapid deployment
Real-time information in minutes, not weeks
Designed for modular integration
– Each solution can be installed separately
– When you need to tie it all together, you can do so easily
21 | © Copyright IBM Corporation 2001. All Rights Reserved
Superior ROI with a Complete, Integrated Solution
IBM Tivoli Business Systems Manager
CONTRACT, MEASURE, AND REPORTService Levels
MANAGEService Levels
IBM Tivoli Service Level Advisor
IBM TivoliWeb Site Analyzer
Reporting andBusiness Intelligence Integration
IBM Tivoli MonitoringIBM Tivoli Monitoring for Transaction Performance IBM Tivoli Monitoring for…
IBM Tivoli NetView IBM Tivoli Enterprise Console
“Tops down” “Bottoms up”
TivoliEnterprise
DataWarehouse
22 | © Copyright IBM Corporation 2001. All Rights Reserved
Example
According to an IDC study of 30 large companies conducted in 2001.........
– Average company size 10,000 employees
– Average number of IT staff 53
– Average cost saving from improvement in IT productivity about $500,000 per year ($50 per employee)
– Average downtime reduced from 12.6 hours/month to 4 hours/month (68%)
– Estimated total savings in first year from IT management productivity and reduced downtime was about $6,000,000 ($600 per employee)
Source: IDC, 2001
23 | © Copyright IBM Corporation 2001. All Rights Reserved
Advantage…IBM Tivoli software
Technological innovation
Unsurpassed Research & Development
Reliable, proven products
Speed to market
Global reach
World class support
Ecosystem of partners
24 | © Copyright IBM Corporation 2001. All Rights Reserved
Alternatives Business Value is the Difference
Your Choices:
Do nothing (Status Quo)
Choose a competitor
Choose IBM Tivoli
Make the strategic business decision…
IBM Tivoli software
25 | © Copyright IBM Corporation 2001. All Rights Reserved
Tactical Business Decision
0
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5
Initial Year 1 Year 2 Year 3
Year
Return on Investment(Target vs. Typical)
Co
st i
n 0
00,0
00
Cumulative ImplementationCost
Cumulative Savings and Benefits
26 | © Copyright IBM Corporation 2001. All Rights Reserved
Strategic Business Decision
0
1
2
3
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Initial Year 1 Year 2 Year 3
Year
Return on Investment(Target vs. Typical)
Co
st i
n 0
00,0
00
Cumulative ImplementationCost
Cumulative Savings and Benefits
27 | © Copyright IBM Corporation 2001. All Rights Reserved
Where are you now ?What are your potential benefits ?
Medium
WorldClass
Basic
Medium
Advanced
28 | © Copyright IBM Corporation 2001. All Rights Reserved
Cost / Benefit Analysis
Now that we all agree that IBM Tivoli solutions and methods could be of benefit to you, we can help you to convince senior management
– Develop a vision of how this would work in your environment
– Develop an estimate of the potential Costs and Benefits in your environment
We can help build the Cost/Benefit Analysis (CBA) study
29 | © Copyright IBM Corporation 2001. All Rights Reserved
Customer Commitments for a Cost Benefit Analysis
Embark on a joint project
Senior management and executive sponsorship is critical to success
– Commitment to conduct study
– Commitment to attend a presentation of results when our efforts are complete
– Attend a presentation of results when the project is complete.
30 | © Copyright IBM Corporation 2001. All Rights Reserved
How Do We Estimate Financial Value?
1. Understand your business and IT environment and needs
2. Understand the cost of downtime
3. Estimate benefits of improved performance and availability
4. Talk to the business units
5. Identify other benefits by industry and environment
31 | © Copyright IBM Corporation 2001. All Rights Reserved
Understand the Business and IT Environment and Needs
How many servers/desktops/… ?
Current tools and maturity of support processes
IT support staff numbers by role, activities, skill levels
Key business applications
New initiatives
What’s the current availability of critical services ?
What are the major problems: process/people/tool ?
What services does your company rely on you most for?
32 | © Copyright IBM Corporation 2001. All Rights Reserved
Understand the Business and IT Environment and Needs
How do you manage things now ?
How could you manage them better ?
Where are the opportunities to create business value ?
– creating a more streamlined IT organization
– reducing IT support costs
– reducing unplanned outages / improving services provided
33 | © Copyright IBM Corporation 2001. All Rights Reserved
Understand the Cost of Downtime
Indirect cost of downtime
– Number employees/customers dependent on availability
Direct cost of downtime
– Revenue, penalties, value of money
34 | © Copyright IBM Corporation 2001. All Rights Reserved
Estimate Benefits
Infrastructure system management staff
Availability
– Direct savings
– Indirect savings
Talk to the business units
Identify other benefits by industry and environment
– Mergers and consolidations
– Outsourcing
35 | © Copyright IBM Corporation 2001. All Rights Reserved
Action Plan
Get executive sponsorship and commitment
Data collection
– Put the required data into the tool
– Any estimated data must be confirmed
Generate results
Review the results with the sponsor
Present the study
Thank You